Blackhawk Network

  www.blackhawknetwork.com
  www.blackhawknetwork.com

Blackhawk Network Reviews

Updated December 2, 2014
Updated December 2, 2014
108 Reviews
3.2
108 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blackhawk Network Chairman and CEO William Y. Tauscher
William Y. Tauscher
58 Ratings

Review Highlights

Pros
  • Fair work/life balance, flexible work schedule (in 4 reviews)

  • Very successful business model, bright and dedicated team, good managment (in 6 reviews)


Cons
  • There is no work-life balance for many of the employees here (in 6 reviews)

  • There is little or no respect for developers (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Challenging, Fast Paced, Dynamic Growth Organization.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Development in Reno, NV
    Current Employee - Business Development in Reno, NV

    I have been working at Blackhawk Network full-time

    Pros

    Challenging organization to learn and grow in where you may be rewarded for focused and diligent efforts. This company is evolving into the digital world to continue growing and changing as the market changes.

    Cons

    Like any organization of this size, politics plays a role. Not an extreme amount of favoritism, however it does occur.

    Advice to ManagementAdvice

    Keep up the great leadership, and continue to promote from within! Perhaps 360 degree review process could be increased?

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    OK, if you have a good manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Engineer in Colorado Springs, CO
    Current Employee - Senior Software Engineer in Colorado Springs, CO

    I have been working at Blackhawk Network full-time (more than an year)

    Pros

    Fair benefits, reasonable compensation.
    Good team environment.
    Catered lunch on Fridays.
    Provide nice hardware (Mac book and plenty of monitors).
    Fair work/life balance, flexible work schedule.

    Cons

    Working with other teams at head quarters can be difficult. It seems the only way to get information from them is to set up a meeting with all the people who might have the information (i.e. getting answers via email does not work)
    The deadlines come down from on high, and there are constant time crunches.
    Requirements are difficult to nail down, and are often wrong.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    Great company to work for!!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandiser in Long Beach, CA
    Current Employee - Merchandiser in Long Beach, CA

    I have been working at Blackhawk Network part-time (more than an year)

    Pros

    Flexible, make your own schedule. Great pay, great management. The company makes you feel part of a team. Positive feedback. If you make a suggestion, about doing a procedure differently they will listen and most likely implement it.

    Cons

    Not alot of one on one training.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Nice work environment, positive attitude

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Fraud Analyst I in Pleasanton, CA
    Current Employee - Fraud Analyst I in Pleasanton, CA

    I have been working at Blackhawk Network full-time (less than an year)

    Pros

    Environment is very nice, people has nice attitude and you hardly speak with other people since always busy in your own work.

    Cons

    There are some extra hours or work specially for salaried position, depends on which department you're working in.

    Advice to ManagementAdvice

    Need more people to share the workload, everyone need to share the same interest of work as others

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Industry leader in gift card transactions

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackhawk Network

    Pros

    Lots of work + Good Process makes work easier

    Cons

    employee traning and bonus - otherwise benefits are good

  7. 2 people found this helpful  

    Stay away,

    • Comp & Benefits
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blackhawk Network part-time

    Pros

    LOW pay and long long hours

    Cons

    I only recieved three hours of one on one training. I was told by my supervisor to lie with regard to photos to prove completion of work. She told me to cover the camera lens with my hand and take a picture of that. I was fired without warning or any notice and my supervisor told me to give her a resignation letter AS SHE WAS FIRING ME - nice try!

    Advice to ManagementAdvice

    Insist that supervisors stay in town and train new employees thoroughly

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 1 person found this helpful  

    Awful Development Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Pleasanton, CA
    Former Employee - Software Engineer in Pleasanton, CA

    I worked at Blackhawk Network full-time (more than an year)

    Pros

    Interesting technology. Talented peers. Compensation is okay. Company appears to have a good product and vision for the future.

    Cons

    Where to start... extremely high expectations on performance coupled with expected use of personal time to perform research and other tasks. Lack of leadership within development teams to push back on management and promote good practices within teams. Aggressive deadlines which lead to technical debt in the code base and no interest from management in refactoring or any other work which does not lead to feature development. They say that they're agile, but only the parts that management likes. Architecture team is completely separated from the development teams so there is no real effort to improve designs. Extremely political atmosphere at the management level to the point where teams within the company can not effectively work with each other. 2 (now 3) week vacation policy but it is mandatory to use your PTO between christmas and new years, so you lose 3-4 days automatically. There is a lot of domain knowledge that experienced team members have acquired over time, but you are expected to know on day one. Extremely stressful.

    Advice to ManagementAdvice

    Upper management knows what they want done and have good ideas. The management in charge of teams runs by a completely separate playbook so you hear one thing from CTO, but do something completely different in the day to day (CTO: "20% of effort should be spent on technical debt reduction". It never happens). It definitely feels like the political battles that wage between 'the gods' end up on the shoulders of 'the mortals'.

    Improve training! So many of your tools (service now) are completely unusable, but are essential to doing the job. Your domain (financial transactions) is not documented so you need to take your experienced members and create internal documentation and processes in order to onboard new developers.

    You know you have a bad environment (If you don't, you should read the reviews here), so you should concentrate on improving that. It seems like your other departments (sales, marketing, etc..) have good environments, why is IT (which is important to your business, if you don't already know) so awful?

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    All Work and No Play

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Pleasanton, CA
    Current Employee - Anonymous Employee in Pleasanton, CA

    I have been working at Blackhawk Network full-time (more than 5 years)

    Pros

    Good location and some good people

    Cons

    Long hours, no bonuses, very political, hard to grow within the company. Very little concern with employees thoughts and opinions.

    Advice to ManagementAdvice

    Listen to your employees. They see and hear more than managers behind closed doors in their offices. Take actions on issues that are brought up. Ignoring them does not make them go away. It creates unhappy people and environments.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    Handling customer calls everyday.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blackhawk Network

    Pros

    believe in a 40 hours work week

    Cons

    slow response from management and no talking to other department

    Advice to ManagementAdvice

    management is ok

    Recommends
    Disapproves of CEO
  11. 1 person found this helpful  

    Lack of transferable skills; Don't stay too long!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Specialist in Pleasanton, CA
    Former Employee - Business Specialist in Pleasanton, CA

    I worked at Blackhawk Network full-time (more than 5 years)

    Pros

    For the majority of departments, it is a decent employer for someone fresh out of college but don't stay longer than 2-3 years or your career will suffer due to a plateau of transferable skills. If you are capable and experienced (solid skills, innovative, creative) it isn't worth staying longer than 2-3 years because you will loose momentum in the work force. Advancement opportunities are few and far between and pay increase is slight if at all.

    Cons

    Many poor business practices used that are not transferable. There is an "in crowd" and if you are not part of it don't stay longer than 2-3 years or you will be cheating your potential. My career path was delayed due to false promises and constant re-organizations of the various leaders and departments; I stayed too long (6.5yrs) which was a huge career delaying mistake myself and former colleagues also experienced.

    Advice to ManagementAdvice

    If you think you are not getting paid enough, don't just stay around, find a new job. Your apathy affects others including your own.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

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