Blizzard Entertainment Reviews in Austin, TX

Updated August 20, 2014
Updated August 20, 2014
208 Reviews

3.6
208 Reviews
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Blizzard Entertainment President & CEO Mike Morhaime
Mike Morhaime
171 Ratings

Review Highlights

Pros
  • Work environment, benefits, flexibility with school schedules for college students (in 19 reviews)

  • Laid back company, profit sharing, free games, company gifts, good benefits (in 11 reviews)


Cons
  • Pay is lower for customer service unless you count bonuses which are not guaranteed (in 15 reviews)

  • Substandard Industry pay in a high cost of living area (in 5 reviews)

More Highlights

48 Employee Reviews Back to all reviews

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  1.  

    Great people, good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Representative Tier III  in  Austin, TX
    Former Employee - Customer Support Representative Tier III in Austin, TX

    I worked at Blizzard Entertainment full-time for more than 5 years

    Pros

    The people there enjoy mostly the same sort of things, so you can make many friends. The products are of course very fun and exciting.

    Cons

    Work was very metrics-driven, and management did not act on employee feedback nearly as well they pretended to.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 2 people found this helpful  

    This place is pretty alright.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Master  in  Austin, TX
    Former Employee - Game Master in Austin, TX

    I worked at Blizzard Entertainment full-time for more than a year

    Pros

    Awesome work environment, great people.
    Cool perks, free games.
    Good, fun place to start if you're just hitting the workforce.
    Decent benefits, profit sharing.
    Get to hear about some of the releases or plans for changes to the games before-hand.

    Cons

    For the most part, any career growth discussed is an illusion.
    Pay is very lacking, especially when compared to other support companies in town.
    You get your schedule and that's pretty much it for the year, unless you can convince someone to swap shifts with you.

    Advice to ManagementAdvice

    You're doing pretty alright.

    Recommends
    Neutral Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Overall great place to work as a college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Master  in  Austin, TX
    Former Employee - Game Master in Austin, TX

    I worked at Blizzard Entertainment full-time for more than 5 years

    Pros

    Work environment, benefits, flexibility with school schedules for college students

    Cons

    Monotonous work, yearly shift bids make settling into a work/life routine difficult, largely incompetent managers, metrics system constantly changing

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 8 people found this helpful  

    Buddy system overload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Blizzard Entertainment full-time

    Pros

    Working for Blizzard in Austin has very little perks. The staff is underpaid telling you the benifits and the managers lack most qualifications, but if you are best friends with a manager you are for sure going to move up fast.

    Cons

    Job harassment is constant, some managers lack any skill, buddy system is in full effect there, company is lost (they sent out a how much you really get paid document one year stating peoples benifits were $20k more than what they actually filed for taxes due to free games, in game items, and the holiday party. So people stopped going to the holiday party, stopped claiming the mounts and the company never gave another dime. Also the buddy system is super bad one day everyone is watching youtube while working the next 3 people are fired for watching youtube while working after 5 years there. Nothing is fair, no one is listens in HR and if you raise a concern they fire you for not being in line.

    I watched some super bad things and sat in some super bad meetings any other company would be sued for.

    Advice to ManagementAdvice

    Take a long hard look at Austin. There is some super shady stuff going on there. Managers sleeping with employes, best friends working for best friends, and very little actual work being done except for the IGS and ATS staff.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  6. 4 people found this helpful  

    Their customer service goals are all over the place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Austin, TX
    Current Employee - Customer Service Representative in Austin, TX

    I have been working at Blizzard Entertainment full-time for more than 3 years

    Pros

    Laid back company, profit sharing, free games, company gifts, good benefits

    Cons

    Unfortunately the KPI changes too much, they do not know what to focus on compared with company needs. First they want to focus on how quickly customers get responded to then change focus to first call resolution and then focus again on speed, confusing and upsetting/frustrating the reps. Internal promotion is extremely difficult, HR is not in sync or honest or consistent on their feedback.
    TMs are not supportive or help guiding or uplifting. They basically do what they want and help whoever they like.

    Advice to ManagementAdvice

    Give clear, honest and consistent feedback to those who apply internally. It's too obvious that people are giving excuses why they are not hiring a candidate.
    Get your KPI together and make a final decision. Understand that when people work under stress, their performance is never going to be what you expect. Again, be honest and clear about your changes and communicate better with your employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  7. 3 people found this helpful  

    I've learned a lot in my time at Blizzard, and I'm still happy after several years!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager In Customer Support  in  Austin, TX
    Current Employee - Team Manager In Customer Support in Austin, TX

    I have been working at Blizzard Entertainment full-time for more than 3 years

    Pros

    Supportive environment, with tons of opportunity if you're willing to work for it.

    Cons

    Because so many people have worked here together for so long, the cliques and "clubs" can be exclusionary and uninviting to newer employees.

    Advice to ManagementAdvice

    Get more consistent from one group manager to the next - at times it can seem there is no calibration, even though there is.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Very fulfilling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist Game Master  in  Austin, TX
    Current Employee - Specialist Game Master in Austin, TX

    I have been working at Blizzard Entertainment full-time for more than 5 years

    Pros

    Great culture and environment, improve transparency recently, and a lot of fun.

    Cons

    Working off hours can be rough at times, but this has gotten better over the years.

    Advice to ManagementAdvice

    Keep up the transparency.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 5 people found this helpful  

    The tortured mind of a Game Master.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Master  in  Austin, TX
    Former Employee - Game Master in Austin, TX

    I worked at Blizzard Entertainment full-time for more than 3 years

    Pros

    Bragging rights, free games, and good health care plan. They also have company parties and other special events through out the year.

    Cons

    Lack of care for employees, ignores most feed back. They act like the really care about you till you really need a break/helping hand. They won't hesitate to fire you when you show first signs of fatigue or weakness.

    Advice to ManagementAdvice

    There's really nothing I can say, cause management only pretends to listen. They act like they care, act like they're invested in you. However in the end you're just another brick in their wall. They have no reason to care when several hundred people are ready to take your empty still warm chair.

  10. 1 person found this helpful  

    Great potential, but sometimes chaotic

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager  in  Austin, TX
    Current Employee - Team Manager in Austin, TX

    I have been working at Blizzard Entertainment full-time for more than 5 years

    Pros

    Great atmosphere, good work life balance, great people, amazing games, and a top-notch development team.

    Cons

    Senior Management struggles to keep everyone aligned, customer service has been revamped and does not have the same atmosphere that you will find on other teams, though they do try. Company struggles to find KPIs that work for the CS team.

    Advice to ManagementAdvice

    Listen to employees, involve lower managers and front-line reps on a regular basis.

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 1 person found this helpful  

    It was a wonderful experience and they treat their employees very well

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Support Representative Tier III  in  Austin, TX
    Current Employee - Customer Support Representative Tier III in Austin, TX

    I have been working at Blizzard Entertainment full-time for more than 5 years

    Pros

    Great atmosphere, treat the employees well, pay well with wonderful benefits

    Cons

    Overtime could get excessive at times, constant change, possibly not feeling as if you are getting the proper coaching from managers for advancement

    Recommends
    Neutral Outlook
    Approves of CEO

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