Blizzard Entertainment

  www.blizzard.com
  www.blizzard.com
Work in HR? Unlock Free Profile

Blizzard Entertainment Reviews in Austin, TX

Updated September 15, 2014
Updated September 15, 2014
196 Reviews
3.5
196 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blizzard Entertainment President & CEO Mike Morhaime
Mike Morhaime
159 Ratings

Review Highlights

Pros
  • Work environment, benefits, flexibility with school schedules for college students (in 19 reviews)

  • Laid back company, profit sharing, free games, company gifts, good benefits (in 11 reviews)


Cons
  • Pay is lower for customer service unless you count bonuses which are not guaranteed (in 15 reviews)

  • Substandard Industry pay in a high cost of living area (in 5 reviews)

More Highlights

49 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Loved the culture, hated the advancement

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account and Technical Services Tier II  in  Austin, TX
    Former Employee - Account and Technical Services Tier II in Austin, TX

    I worked at Blizzard Entertainment full-time for more than a year

    Pros

    Good people, good benefits, amazingly creative environment, lax dress code, individuality is encouraged, WoW and new releases and collector's editions free, positive and interested managers

    Cons

    mediocre pay scale, slow and often confusing advancement, redundant job, novelty of the company wears off, most of the large bonuses have gone the way of the dinosaurs

    Advice to ManagementAdvice

    Offer additional training and advancement opportunities to employees, they are often your largest proponents already! Force internal tool software updates to be pushed after hours, not during the middle of the business day. Create more opportunities for extracurricular activities, as the one's already available have a lot of interest!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Great people, good benefits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Support Representative Tier III  in  Austin, TX
    Former Employee - Customer Support Representative Tier III in Austin, TX

    I worked at Blizzard Entertainment full-time for more than 5 years

    Pros

    The people there enjoy mostly the same sort of things, so you can make many friends. The products are of course very fun and exciting.

    Cons

    Work was very metrics-driven, and management did not act on employee feedback nearly as well they pretended to.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    A Culture Gone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Austin, TX
    Former Employee - Customer Service Representative in Austin, TX

    I worked at Blizzard Entertainment full-time for more than 5 years

    Pros

    There was a time that working for Blizzard as a support representative was amazing. The culture was amazing, the people are amazing. But the keyword here is that the culture was amazing.

    Cons

    Moral suffers when pay caps were instituted far below the industry standard for the level of work and amount of responsibility required at each tier. Representatives with the company for many more years than I was were stuck with no room for growth.

    Advice to ManagementAdvice

    Even for the sake of transparency, never stand up before your employees and tell them you know that they're underpaid by a minimum of $3 - 5.00 an hour and then tell them that there are no plans to adjust pay for cost of living increases. While your employees understand that your bottom line is important, your employees have a bottom line as well. Following that announcement there was an exodus and it's still going on. Good luck in the future.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  4. We want your feedback – Are these company reviews helpful to you?  Yes | No
  5. 2 people found this helpful  

    Overall great place to work as a college student

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Master  in  Austin, TX
    Former Employee - Game Master in Austin, TX

    I worked at Blizzard Entertainment full-time for more than 5 years

    Pros

    Work environment, benefits, flexibility with school schedules for college students

    Cons

    Monotonous work, yearly shift bids make settling into a work/life routine difficult, largely incompetent managers, metrics system constantly changing

    Recommends
    Positive Outlook
    Approves of CEO
  6. 8 people found this helpful  

    Buddy system overload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Austin, TX
    Former Employee - Anonymous Employee in Austin, TX

    I worked at Blizzard Entertainment full-time

    Pros

    Working for Blizzard in Austin has very little perks. The staff is underpaid telling you the benifits and the managers lack most qualifications, but if you are best friends with a manager you are for sure going to move up fast.

    Cons

    Job harassment is constant, some managers lack any skill, buddy system is in full effect there, company is lost (they sent out a how much you really get paid document one year stating peoples benifits were $20k more than what they actually filed for taxes due to free games, in game items, and the holiday party. So people stopped going to the holiday party, stopped claiming the mounts and the company never gave another dime. Also the buddy system is super bad one day everyone is watching youtube while working the next 3 people are fired for watching youtube while working after 5 years there. Nothing is fair, no one is listens in HR and if you raise a concern they fire you for not being in line.

    I watched some super bad things and sat in some super bad meetings any other company would be sued for.

    Advice to ManagementAdvice

    Take a long hard look at Austin. There is some super shady stuff going on there. Managers sleeping with employes, best friends working for best friends, and very little actual work being done except for the IGS and ATS staff.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 2 people found this helpful  

    This place is pretty alright.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Master  in  Austin, TX
    Former Employee - Game Master in Austin, TX

    I worked at Blizzard Entertainment full-time for more than a year

    Pros

    Awesome work environment, great people.
    Cool perks, free games.
    Good, fun place to start if you're just hitting the workforce.
    Decent benefits, profit sharing.
    Get to hear about some of the releases or plans for changes to the games before-hand.

    Cons

    For the most part, any career growth discussed is an illusion.
    Pay is very lacking, especially when compared to other support companies in town.
    You get your schedule and that's pretty much it for the year, unless you can convince someone to swap shifts with you.

    Advice to ManagementAdvice

    You're doing pretty alright.

    Recommends
    Neutral Outlook
    Approves of CEO
  8. 4 people found this helpful  

    Their customer service goals are all over the place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative  in  Austin, TX
    Current Employee - Customer Service Representative in Austin, TX

    I have been working at Blizzard Entertainment full-time for more than 3 years

    Pros

    Laid back company, profit sharing, free games, company gifts, good benefits

    Cons

    Unfortunately the KPI changes too much, they do not know what to focus on compared with company needs. First they want to focus on how quickly customers get responded to then change focus to first call resolution and then focus again on speed, confusing and upsetting/frustrating the reps. Internal promotion is extremely difficult, HR is not in sync or honest or consistent on their feedback.
    TMs are not supportive or help guiding or uplifting. They basically do what they want and help whoever they like.

    Advice to ManagementAdvice

    Give clear, honest and consistent feedback to those who apply internally. It's too obvious that people are giving excuses why they are not hiring a candidate.
    Get your KPI together and make a final decision. Understand that when people work under stress, their performance is never going to be what you expect. Again, be honest and clear about your changes and communicate better with your employees.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9. 1 person found this helpful  

    Very fulfilling.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Specialist Game Master  in  Austin, TX
    Current Employee - Specialist Game Master in Austin, TX

    I have been working at Blizzard Entertainment full-time for more than 5 years

    Pros

    Great culture and environment, improve transparency recently, and a lot of fun.

    Cons

    Working off hours can be rough at times, but this has gotten better over the years.

    Advice to ManagementAdvice

    Keep up the transparency.

    Recommends
    Positive Outlook
    Approves of CEO
  10. 3 people found this helpful  

    I've learned a lot in my time at Blizzard, and I'm still happy after several years!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Manager In Customer Support  in  Austin, TX
    Current Employee - Team Manager In Customer Support in Austin, TX

    I have been working at Blizzard Entertainment full-time for more than 3 years

    Pros

    Supportive environment, with tons of opportunity if you're willing to work for it.

    Cons

    Because so many people have worked here together for so long, the cliques and "clubs" can be exclusionary and uninviting to newer employees.

    Advice to ManagementAdvice

    Get more consistent from one group manager to the next - at times it can seem there is no calibration, even though there is.

    Recommends
    Positive Outlook
    Approves of CEO
  11. 5 people found this helpful  

    The tortured mind of a Game Master.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Game Master  in  Austin, TX
    Former Employee - Game Master in Austin, TX

    I worked at Blizzard Entertainment full-time for more than 3 years

    Pros

    Bragging rights, free games, and good health care plan. They also have company parties and other special events through out the year.

    Cons

    Lack of care for employees, ignores most feed back. They act like the really care about you till you really need a break/helping hand. They won't hesitate to fire you when you show first signs of fatigue or weakness.

    Advice to ManagementAdvice

    There's really nothing I can say, cause management only pretends to listen. They act like they care, act like they're invested in you. However in the end you're just another brick in their wall. They have no reason to care when several hundred people are ready to take your empty still warm chair.

Worked for Blizzard Entertainment? Contribute to the Community!

Your response will be removed from the review – this cannot be undone.