Blockbuster Reviews

Updated June 1, 2015
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3.6
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Blockbuster President Michael Kelly
Michael Kelly
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Pros
  • Free rentals,talking with customers about movies (in 189 reviews)

  • Renting free movies all the time was the best (in 160 reviews)

Cons
  • The upper management (outside the local store level) made bad decisions that caused the store to fail (in 47 reviews)

  • sales goals were also unrealistic (in 33 reviews)

More Pros and Cons

13 Employee Reviews

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  1. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Marietta, GA
    Former Employee - Store Manager in Marietta, GA

    I worked at Blockbuster (More than 3 years)

    Pros

    Good pay, loyal to employees

    Cons

    Not around anymore to work for


  2. Helpful (1)

    Horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Supervisor in Atlanta, GA
    Former Employee - Shift Supervisor in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blockbuster part-time (More than a year)

    Pros

    The only good thing about working for Blockbuster was that you got free movies every week

    Cons

    Blockbuster was not a good place to work. The upper management (outside the local store level) made bad decisions that caused the store to fail. They had crazy expectations and always made you upsell. If you were not able to upsell, you did not get hours. Sometimes people just wanted a movie.

    Advice to Management

    close the doors for good


  3. Best (Now Non-Existent) Job Ever!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Buford, GA
    Former Employee - Customer Service Representative in Buford, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Blockbuster part-time (Less than a year)

    Pros

    They paid me above minimum wage, surrounded by movies and games, customers appreciate your opinions, free rentals, discount on candy

    Cons

    Vacuuming, sweeping, cleaning windows, rushed

    Advice to Management

    All of the Blockbuster stores I know closed, so I don't really have any advice.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Typical Corporate Retail Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Canton, GA
    Former Employee - Customer Service Representative in Canton, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Blockbuster full-time (More than 3 years)

    Pros

    All Blockbusters are (were) the same, easy to transfer from store to store; employee discount on merchandise.

    Cons

    Souless corporate environment, not inherently Blockbuster's fault they're just all like that; forced to destroy excess product rather than sell it

    Advice to Management

    None really, except maybe quit with the destroying stuff if you still do that.


  6. Helpful (1)

    What could have been...

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blockbuster full-time (More than 10 years)

    Pros

    Got to talk about movies Repeat/old customers become second family Pay/Benefits good for small retail operations

    Cons

    Too many business models-new CEO or VP would change business model, stay 2-4 years, new one would arrive and change it, stay 2-4 years, new one would arrive, essentially go back to original business model with minor tweek. Had the opportunity to squash Netflix in the beginning, had the opportunity to develop streaming, had the opportunity to be ahead of EVERYONE concerning bringing movies to the public BUT choose to stay with brick/mortar system. Past-store every 2-3 miles from each other Now-need googlemaps to locate a store

    Advice to Management

    Too Late


  7. Blockbuster Video is structured and challenging at the same time.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Atlanta, GA
    Former Employee - Store Manager in Atlanta, GA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blockbuster full-time (Less than a year)

    Pros

    This job is structured responsibilities; you need to be organized and timely in accomplishing tasks. There is always something to do if you are doing your job. It can be a fun place to work with good team members. Free rentals for employees.

    Cons

    Stores were cutting back on hours that the store was open; which was not a good change for customers, Flipped store 3 times in less than a year -- this confuses and upsets customers. Employees that were already at this location had poor work ethic and attitudes. A lot of stores closed including this one.

    Advice to Management

    Perhaps a survey of customers would help with setting programs, better customer service and greater customer loyalty to the brand.


  8. It was kind of fun while it lasted.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative/Managerf in Newnan, GA
    Former Employee - Customer Service Representative/Managerf in Newnan, GA
    Recommends
    No opinion of CEO

    Pros

    Always getting to see movies before they were released on dvd/blu ray, you get a discount on new and used merchandise, and you get to rent movies and games for free.

    Cons

    I was part time because I was in college and I have difficulties with the manager over only being able to work on the weekends, which I made clear would be the case when I was hired. They were very hard to get a set weekly schedule.

    Advice to Management

    If you follow customers around and try to sell them things the entire time they are in the store, they will get uncomfortable and leave, or they will get annoyed and not be interested in purchasing any promotions.


  9. I now know why the company is going out of business

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Duluth, GA
    Current Employee - Shift Leader in Duluth, GA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    -free rentals -Surrounded by film. (most bad though)

    Cons

    -poor upper level management -computers are old and slow -there are no voids or returns, if you scan something in the computer while checking someone out, then you can't go back. -Over complicated inventory system

    Advice to Management

    restructure your marketing!


  10. Typical Minimum Wage

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA
    Doesn't Recommend
    No opinion of CEO

    Pros

    Working with Blockbuster Entertainment allows you the chance to have access to great new movies and many classic movies as well.

    Cons

    The management setup was very poorly organized and the competency levels of most staff were not that great. Always felt misunderstood.

    Advice to Management

    Not like it matters a whole lot anymore. They will all be shutdown by the end of 2012 at the absolute latest.


  11. Check This Out

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA
    Recommends
    No opinion of CEO

    Pros

    Free Movie Rentals are the biggest reason to work at the company. You get 10 free rentals during a week

    Cons

    The management staff can be very micro manged they are always telling you to do this say that and no positive feedback

    Advice to Management

    Focus on the customer service experince that alone will bring people back to the stores not delivering can cause churn



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