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Glassdoor is your free inside look at Blockbuster reviews and ratings — including employee satisfaction and approval rating for Blockbuster CEO James Keyes. All 71 reviews posted anonymously by Blockbuster employees.

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71 Reviews* in

CEO Approval

Company Rating

* Posted anonymously by employees (updated Nov 15, 2009)

Blockbuster Chairman and CEO James Keyes

James Keyes

Chairman and CEO

22% Approve

“Neutral”

2.8
1 - 10 of 71 Blockbuster Reviews
  • Nov 15, 2009

    1.0

    Blockbuster Customer Service Representative in Charlotte, NC:   (Past Employee - 2009)

    Pros

    5 free rentals a week as a perk is the only reason to work there part time.

    Cons

    No health benefits except for store managers. Hours vary from week to week and if you can't work the hours they want, they find an excuse to fire you. Management doesn't spend much time training you on their very old computer system and if you have trouble selling rewards programs, which are nearly useless in comparison to by mail competitors such as Netflix, you're fired. It's not a great place for minors to work because people want to talk about R rated movies and customers show up drunk a lot.

    Advice to Senior Management

    Listen to customers and employees and create a company that's nice to work for. Set the standard yourselves instead of always chasing after what Netflix and other companies are doing. Respect customers. They want to watch great movies, not just new releases.

  • Customer Service Representative:

    “It was OK”

    Nov 11, 2009

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  • Assistant Manager in Boise, ID:

    “Franchise Blockbuster - Horrible pay, fun place to work.”

    Oct 27, 2009

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  • Cashier in Old Tappan, NJ:

    “Pretty good”

    Oct 26, 2009

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  • Store Anager in Kennesaw, GA:

    “Ever Changing Upper-Management”

    Oct 6, 2009

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  • Anonymous:

    “Used to be great, not so much anymore”

    Sep 29, 2009

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  • Store Manager in Toronto, ON (Canada):

    “Look Elsewhere”

    Sep 24, 2009

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  • Anonymous:

    “make it a blockbuster night!”

    Sep 18, 2009

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  • Anonymous:

    “Can't last much longer”

    Sep 16, 2009

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  • Anonymous:

    “You could do worse”

    Sep 13, 2009

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1 - 10 of 71 Blockbuster Reviews
Blockbuster Overview (BBI )
Web
www.blockbuster.com
Industries
Size
5000+ Employees, $5B+ Revenue
HQ
Dallas, TX
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