Blockbuster Reviews

Updated July 27, 2015
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3.0
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Recommend to a friend
Approve of CEO
Blockbuster President Michael Kelly
Michael Kelly
170 Ratings

Pros
  • Free rentals,talking with customers about movies (in 189 reviews)

  • Renting free movies all the time was the best (in 160 reviews)

Cons
  • The upper management (outside the local store level) made bad decisions that caused the store to fail (in 47 reviews)

  • sales goals were also unrealistic (in 33 reviews)

More Pros and Cons

737 Employee Reviews

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  1. Stay away!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Eureka, CA
    Former Employee - Customer Service Representative in Eureka, CA

    I worked at Blockbuster

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Free movies, that is it.

    Cons

    Well they change their minds about employee responsibilities and company policy way too often creating a very inconsistent company to work for not to mention their unwilling to give more than 20hrs a week and more than a 5cent raise every year. They constantly push and at times bully their employees to magically sell loyalty programs to customers. Being threatened to be written up for not saying the "script" in the right sequence or failing to include and up-sale somewhere in the mix. The culture they create is one of constant turnover not only in their employees but their customers.

    Advice to Management

    When cutting back on payroll hours because business is slow also cut back on the multi million dollar payouts to the CEO.


  2. Turn back before you get sucked in!

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Dayton, OH
    Current Employee - Customer Service Representative in Dayton, OH

    I have been working at Blockbuster

    Doesn't Recommend
    Doesn't Recommend

    Pros

    The only reason to work for Blockbuster is if you are really short on cash and need some form of free entertainment in the form of movies.

    Cons

    Customers think they can get away with whatever they want; even though policies are greatly enforced, they still act more as "guidelines;" the pay is horrible; raises are way too little for going so long with having to deal with the crabby people; Feedback is rare. Also, about the pay: BBV hires at age 18, but most 18-year-olds can't support themselves or put themselves even halfway through school on the pay.

    Advice to Management

    I would tell Senior Management to raise salaries. If BBV employees started at 8.50, the job might almost be worth it.


  3. Helpful (1)

    Not a career

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Shift Leader in Jacksonville, FL
    Former Employee - Shift Leader in Jacksonville, FL

    I worked at Blockbuster

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Blockbuster offers an easy job for a movie lover. A lot of the time you are a cashier because usually only 2 people wil open and 2 people will close the store. On some days there is a mid person to do receiving and other things. Being a cashier was easy because you just followed the script. On slow nights you can actually talk to people and recommend movies.

    Cons

    Open long hours. Some stores close at 1am or later and the compensation is very low compared to big retailers. The pay really is terrible and there is not much of a career path. Putting back and alphabetizing the rented movies and games seems like a never ending chore.

    Advice to Management

    It is not very fun to work at blockbuster.


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  5. Best job for people who can't get a job anywhere else.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Marietta, GA
    Current Employee - Store Manager in Marietta, GA

    I have been working at Blockbuster

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Great job for anyone under 20 without a college degree. If you don't have any pride or want to go anywhere within the company this is a great job.

    Cons

    Don't expect to go anywhere within the company. Learn not to question. They say there is an open door policy, but what they mean is there is an open door policy for leaving the company.

    Advice to Management

    Learn to communicate effectively. Spend some time in the stores. Quit flirting with the female employees.


  6. Helpful (1)

    Run not walk away from this place

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dallas, TX
    Former Employee - Anonymous Employee in Dallas, TX

    I worked at Blockbuster

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Learn alot about the movie industry.

    Cons

    Location is in crime infested downtown Dallas its is scary when working late hours .management was very reactionary and were verbally abusive to their staff. I am not sure if this was just a few bad apple managers, but it reflects a lot that those people get to stick around. The atmosphere was very high pressure and everyone complained about their job, no one was positive about that place and they were always scared about layoffs. A toxic working environment.

    Advice to Management

    Treat your employees with respect, and create a positive motivating atmosphere.move out of downtown Dallas.


  7. Blockbuster. Sucks. Hard.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager in Enfield, CT
    Former Employee - Assistant Store Manager in Enfield, CT

    I worked at Blockbuster

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Free rentals. Cool coworkers, sometimes.

    Cons

    It used to be customers complaining about late fees. But these days its just about the bad shape the company is in, and the overall lack of direction it has. Blockbuster again is looking to be a big box retail competitor, with its selling of hardware (game consoles, dvd players, etc). And it also wants to be a Suncoast type establishment, selling movie-related novelty stuff. It's just a big mess.

    Advice to Management

    You're not as smart as you think you are. You're all a bunch of no-nothings, really.


  8. communication, where has it gone

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Las Vegas, NV
    Current Employee - Sales Manager in Las Vegas, NV

    I have been working at Blockbuster

    Doesn't Recommend
    Doesn't Recommend

    Pros

    People who are young and need a job just to get by of just extra money then this is the place to be.

    Cons

    The pay is low and raises get pushed further down the line instead of a consistent day for reviews. Moving up the promotion line is a small percentage of the current pay. This place is turning into the one stop shop of retail products and not so much a rental place. Its all about sales with no real commission.

    Advice to Management

    Blockbuster is very hypocritical in the way they have been doing business. Blockbuster use to be about customer satisfaction but not so much anymore. The company fails to notify the public about changes. For example, changing the rental prices: for gold card members, online, rental products, etc. In addition, customers are not well informed about about autosales. Blockbuster has a policy and they do not stick with it, try to be more consistent. It makes the store look like asses for lying.


  9. Not so much

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Shift Leader in Reading, PA
    Current Employee - Shift Leader in Reading, PA

    I have been working at Blockbuster

    Disapproves of CEO
    Disapproves of CEO

    Pros

    You get a chance to really interact with customers. Their is a lot of bonding time with other employees.

    Cons

    Since the company is in financial ruins, they are trying everything to get more revenue, which is completely understandable. Yet they have absolutely no raises or bonuses to give to their employees when they do well. There is no growth in the company, they simply cannot afford it.

    Advice to Management

    If you want to see your employees selling well and having a positive attitude about the company, how about a little bit of compensation for their work? They are already getting the bare minimum.


  10. Helpful (3)

    Worst. Company. Ever.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Store Manager in Stuart, FL
    Current Employee - Store Manager in Stuart, FL

    I have been working at Blockbuster

    Doesn't Recommend
    Disapproves of CEO
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Free movies. That's it. Oh, and free games too. But that's really it. I wish I could come up with something else but I can't.

    Cons

    Where do I begin? As a store manager, you don't "manage" anything. You are simply a schedule-maker and a blame-taker. Upper management is hopelessly out of touch with what real life is like in a store on a daily basis. The current promotions are constantly shifting and changing, much to the distress of the customers as well as the employees. One day you are told "You MUST do X." Three days later, you are told "Never do X. You must always do Y." Stores are held to ridiculous and unattainable sales goals. When meeting those goals appears to be in jeopardy, upper management responds not with help, coaching and encouragement, but rather with threats such as trying to force all managers to work 7 days a week until the goal is met. Constant (and useless) conference calls take up way too much time. The computers are from the stone age and constantly lock/freeze up, forcing restarts literally 10 times a day, at minimum. The POS software is also from pre-historic times and is grossly user-unfriendly. The training is a joke. You will spend more time changing things around in your store than you will actually ringing up customers and making money. Seriously, one week you will spend roughly 12 man-hours changing price stickers on retail DVDs, only to spend another 12 hours the very next week changing all of those very same prices back to where they were. Stores are having their hours of operation changed to stay open to midnight, but are not receiving any extra labor hours to support the additional time spent open. You will never, ever hear any words of praise regardless of how well you are doing. Upper management will literally crawl around on their hands and knees to try to find fault with your store, simply to satisfy their own craving to feel important. All in all, I have never worked for a more poorly-run company. Oh by the way, you're not allowed to take any vacation time, there are no bonuses, no raises, and the benefits are sparse.

    Advice to Management

    Work in a store on a weekend night some time. Come see what real life is like at the store level. Try to finish 8 different tasks, while ringing up all the customers, with less labor than you should have, while trying to upsell 6 different plans/pre-sales/bundle packages/and other BS "bargains." Then listend to every other customer swear up and down that they returned the movies on time and don't owe any late fees. Listen to every other customer lie to your face regularly about how they are 110% sure they returned that movie and it's not at home and how it's your fault they owe for the cost of the disc and how they won't pay it. Try to hit your unreachable goals. Now do this every day. Repeat.


  11. You'd think a video store would be fun...

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Manager
    Former Employee - Assistant Store Manager

    I worked at Blockbuster

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    It's nice to have access to new videos before they're released, and lot's of free rentals. The business is relatively straight-forward.

    Cons

    Outdated computer systems, terrible customer service policies, terrible pay and benefits (resulting in high employee turnover) and no connection with corporate management. Little opportunity for growth.

    Advice to Management

    Pay employees better. Your employees represent the company at the customer level, and a happy employee = a happy customer. Also continue to remove fees and build a more customer-friendly feeling. Staff adequately for busy times so customer wait is at max 10 minutes.



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