Blockbuster Reviews

Updated September 26, 2014
Updated September 26, 2014
663 Reviews
2.8
663 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blockbuster President Michael Kelly
Michael Kelly
147 Ratings

Review Highlights

Pros
  • Great weekly benefits with 10 free rentals a week (in 187 reviews)

  • We got ten free movies per week which was a great perk (in 157 reviews)


Cons
  • Unrealistic expectations, upper management out of touch with what the customer wanted (in 47 reviews)

  • unrealistic sales goals, upper management micro managed too much (in 31 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Fun place to work, had a great time while it lasted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  New York, NY
    Former Employee - Store Manager in New York, NY

    I worked at Blockbuster full-time for more than 3 years

    Pros

    Ability to rent movies for free, stress free environment. Customers were pleasant for the most part, felt like a big family.

    Cons

    Hours were not that great especially on holidays and weekends.

    Advice to ManagementAdvice

    They should have stayed more focus on keeping current with change.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  2.  

    Going downhill

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Pittsburgh, PA
    Former Employee - Customer Service Representative in Pittsburgh, PA

    I worked at Blockbuster full-time for more than a year

    Pros

    Flexible schedule, nice people, not too stressfull

    Cons

    Little opportunity for growth, company is not going to be around much longer

    Advice to ManagementAdvice

    try to learn how to compete with Netflix and Hulu

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3.  

    Was a great company to work for...once upon a time

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Manager  in  New York, NY
    Former Employee - District Manager in New York, NY

    I worked at Blockbuster full-time for more than 8 years

    Pros

    Great People, lot's of tenure

    Cons

    Stores are closing, no opportunity

    Recommends
    Negative Outlook
    No opinion of CEO
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  5.  

    Loved working with all the movie fans.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Store Manager  in  Huntington Beach, CA
    Current Employee - Assistant Store Manager in Huntington Beach, CA

    I have been working at Blockbuster full-time for more than 10 years

    Pros

    Great friends, great customers. I loved the atmosphere and talking about movies and games all day.

    Cons

    You can't please everyone all the time so you do your best and give a smile.

    Advice to ManagementAdvice

    Management has always been great to me.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Fulfilling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Key Holder  in  Pittsburgh, PA
    Former Employee - Key Holder in Pittsburgh, PA

    I worked at Blockbuster full-time for more than a year

    Pros

    The free weekly movie rentals

    Cons

    Hiring of high school students that really don't want to work in the first place

    Advice to ManagementAdvice

    Show up and really manage employees

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7.  

    Lots of movies and conversations with fun people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Services Representative  in  Scottsdale, AZ
    Former Employee - Customer Services Representative in Scottsdale, AZ

    I worked at Blockbuster part-time for less than a year

    Pros

    It's a relaxing place to work and you're kept updated about movies. We got ten free movies per week which was a great perk. My coworkers were fun to talk to and work with!

    Cons

    The pay is pretty low, and we constantly had to upsell candy to customers, which got old pretty fast

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Fun. Interactive. A little archaic with the computer systems. However, they encourage producing great customer service.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative  in  Houston, TX
    Former Employee - Customer Service Representative in Houston, TX

    I worked at Blockbuster part-time for less than a year

    Pros

    They provide 10 free movie rentals every week so you can speak with your customers with prime movie knowledge. They emphasize great customer service and have great company values. They allow for personal growth within the company for those who are meant to have leadership roles.

    Cons

    The company is disintegrating and is not longer relevant in most cities. They either need to learn a new marketing strategy or risk losing all their profits.

    Advice to ManagementAdvice

    Get with the times and create a system similar to Netflix or Hulu with competitive pricing.

    Recommends
    Negative Outlook
    No opinion of CEO
  9.  

    We're Closed?

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blockbuster

    Pros

    Light Work Load as the store is now closed.

    Cons

    Not Giving your Employees a heads up before you shut the doors.

    Advice to ManagementAdvice

    ... Find a new job.

  10.  

    Store Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager  in  Abington, PA
    Former Employee - Store Manager in Abington, PA

    I worked at Blockbuster full-time for more than 10 years

    Pros

    Great co-workers & wonderful employees

    Cons

    Horrible corporate management & sales vultures

    Advice to ManagementAdvice

    Don't do it

    Doesn't Recommend
    Disapproves of CEO
  11.  

    Horrible

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Supervisor  in  Atlanta, GA
    Former Employee - Shift Supervisor in Atlanta, GA

    I worked at Blockbuster part-time for more than a year

    Pros

    The only good thing about working for Blockbuster was that you got free movies every week

    Cons

    Blockbuster was not a good place to work. The upper management (outside the local store level) made bad decisions that caused the store to fail. They had crazy expectations and always made you upsell. If you were not able to upsell, you did not get hours. Sometimes people just wanted a movie.

    Advice to ManagementAdvice

    close the doors for good

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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