Blue Cross Blue Shield of Arizona Reviews

Updated August 27, 2015
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2.3
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Richard L. Boals
31 Ratings

51 Employee Reviews

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  1. Customer Service Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Negative Outlook

    I worked at Blue Cross Blue Shield of Arizona full-time (More than 8 years)

    Pros

    Great company. Great bonus each year and for meeting standards bi-weekly. started at 14.00 and left at 22.00. They have great training. A gym on site, a café as well. Most people are friendly and helpful in general. I enjoyed working there for the most part. Great benefits. affordable.

    Cons

    Then changes began. Outsourcing began. Plan changes and rates increased drastically. It went from putting the customer first to help them and get them off the phone. If you did not then your stats go down and it effects the department. It seems you are constantly monitored and watched.

    Advice to Management

    Management can be great, depending on the individual. Some are never there always in meetings. Leads then are given the decision making. They have favorites. They have other that you can tell are not fond of you. Advise, find out how the team feels about moral. Happy workers work harder. When someone feels like they are not appreciated you get unmotivated slow workers that do the minimum. Don't thank the team. Thank the person. Give them a pat on the back, a good job. tell hem you heard them on a call and they were great.


  2. Executive Administrative Assistant

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Executive Administrative Assistant in Phoenix, AZ
    Former Employee - Executive Administrative Assistant in Phoenix, AZ
    No opinion of CEO

    Pros

    Great hours, good pay, bonuses, covered parking,

    Cons

    Management and HR department not employee friendly


  3. Claims and Customer Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - COB/Senior Products Claims and Customer Service in Phoenix, AZ
    Former Employee - COB/Senior Products Claims and Customer Service in Phoenix, AZ
    Recommends
    Positive Outlook

    I worked at Blue Cross Blue Shield of Arizona full-time (More than 8 years)

    Pros

    Good company to work for. Has good ethics. Treats their employees well

    Cons

    They need to keep certain departments separated. The department I worked in should have remained as a standalone department due to the kind of work and customers it related too.

    Advice to Management

    Downsized certain departments or combined department that should not have been combined.


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  5. Informatics Analyst

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    The people who work at Blue Cross and Blue Shield of Arizona are committed and caring employees. The benefits are good and the salary is comparable to the market.

    Cons

    Unfortunately, due to the long tenure of many employees, there is limited upward mobility. As the millennials are entering the work force, they have an expectation that they will move quickly into management positions. Therefore causing more churn than in the past.

    Advice to Management

    Offer early retirement packages


  6. Helpful (1)

    CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at Blue Cross Blue Shield of Arizona full-time

    Pros

    Best place to work. Great management and co-workers.

    Cons

    Very high stress with the health care reform changes.

    Advice to Management

    Keep up the good work.


  7. Helpful (2)

    Intimidation and fear are the main Informatics stratigic Plan.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Peoria, AZ
    Former Employee - Anonymous Employee in Peoria, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Blue Cross Blue Shield of Arizona (More than 8 years)

    Pros

    Good benefits. Nice coworkers. Good benefits.

    Cons

    No room to grow. The director of the informatics uses fear, retaliation and disrespect as her main way to manage her department. Out of touch fake and arrogant.

    Advice to Management

    Stop using punishment and retaliation in order to get favorable vote from the employees. the turn over shows how well you are liked. the director needs to go or they will lose analyst in the Informatics faster than they havve been.


  8. Helpful (2)

    Great work environment

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Beautiful facility, extremely dedicated staff, very professional, well managed within IT.

    Cons

    No cons to report; this was a great contract position with friendly co-workers.


  9. Helpful (6)

    Intimidation with Fear in IT

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Phoenix, AZ
    Former Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    None can't think of a single positive RUN

    Cons

    Elizabeth Messina is the CIO in IT and has run every intelligent employee from working here. Only IT employee that stay are ready to retire or intimidated out of fear to leave this unhealthy environment

    Advice to Management

    Replace IT leaders from the top down to middle management!


  10. Helpful (3)

    Fantastic company!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems Support Specialist in Phoenix, AZ
    Current Employee - Systems Support Specialist in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Blue Cross Blue Shield of Arizona full-time (More than a year)

    Pros

    The company values their employees and pays them well. Good culture of leadership within the organization. The performance plus payout (bonus) is based on how well the company performs and the people inside the company help push the envelope of excellence.

    Cons

    It is far from home for me, but the company offers many incentives to minimize travel. Promotions are limited in certain areas because of lack of turnover.

    Advice to Management

    It would be nice for all employees to have the option of working a 4 day work week, like many admins and managers do. I would like to have 4 days on and 1 day off with my kids.


  11. Some very dedicated, capable rank & file employees work here. There is strong leadership from board of directors.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Compensation is very competitive. There are opportunities for career development. Customer service personnel are trained well and dedicated -- customer service is not taken lightly.

    Cons

    There are pockets of very entrenched thinking throughout the company. It is a very collaborative type of environment -- but in a way that inhibits being quick and responsive.

    Advice to Management

    Senior leaders need to be more involved in communicating change and business objective to employees. The marketing department needs strong marketing leadership -- too many process issues contribute to huge inefficiencies. Administrative costs need to be continually trimmed to ensure use of customer's premium dollars is maximized.



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