Blue Cross Blue Shield of Arizona

  www.bcbsaz.com
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Blue Cross Blue Shield of Arizona Reviews

Updated May 19, 2014

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2.2 35 reviews

35% Approve of the CEO

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Richard L. Boals

(23 ratings)

30% of employees recommend this company to a friend
35 Employee Reviews
Relevance Date Rating
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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

    1 person found this helpful  

    I love working here! Great corporate culture.

    Anonymous Employee (Current Employee)

    ProsExcellent leadership with a visionary CEO. The company tries to live its mission, vision, and values. Highly engaged workforce. Great benefits and competitive compensation. Teleworking opportunities are great and help with work-life balance.

    ConsACA and industry changes have made the company leaner and more performance focused. These changes have put more pressure on certain departments and jobs. The uncertainty has made planning difficult, but a strong Board and CEO have stepped up to meet the challenge.

    Advice to Senior ManagementContinue to engage employees. Treating employees well will always pay long-term dividends.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    3 people found this helpful  

    Typical band aid fix - For IT

    IT Service Professional (Current Employee) Phoenix, AZ

    ProsFor IT workers at Townley, The Guard is friendly, after that, nothing - absolutely nothing. Your day starts off with an agonizingly slow elevator ride, then chest pains set in and then the day gets progressively worse.

    ConsI was reading the previous post and it honestly looks like an attempt from a VP to boost the rating on this site. The corporate culture at Blue Cross is poor at best. You can tell it's bogus because it doesn't address anything specific. It was probably written by the CIO herself. Blue cross management doesn't address and resolve problems, they simply fantasize that problems don't exist. Whoever left that post provided a perfect example of the upper management thought process which is not much. The CEO doesn't have a vision. Shoot, he doesn't have a clue. He mentally checked out long time ago. He is one of the many waiting to retire. Laughable!!!!!!!!!! Outside contractors and consultants consider BCBSAZ IT a joke.

    ********Advice to anyone thinking about applying here, talk to someone who works here and get an honest insider perspective. I know from experience that the negative views posted here are spot on!!!!!!!!!!

    Advice to Senior ManagementDo a day in the life of a manager at a successful company and write the CIO and CEO an essay on how to run an IT department.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Great benefits and pay but horrible culture and especially in technology

    Anonymous Employee (Former Employee) Phoenix, AZ

    ProsThis company offers a lot of benefits that are hard to find anywhere else. This includes pension, employment contracts and corporate vehicles for local travel. Salary is highly competitive and likely the reason the company retains people. The culture leads to negative attitudes so what you have are long term employees with negative attitudes wearing golden handcuffs. The cost of medical benefits is competitive and there is some flexibility to work remote but no official policy unless you work from home full time.

    ConsThere is no work life balance and this is partly due to an IT organization that is run too lean but mainly due to poor leadership. The CIO works continuously and sets this expectation with the entire IT department. People are managed by fear and intimidation. Some managers have lied to avoid humiliation and repercussions of making mistakes. The fear also promotes unethical behavior. Having your email read by unauthorized workers paranoid of what is happening in the environment could be expected. The CIO tends to manage upward to avoid true insight into what is happening within the ranks and she can and will retaliate if scorned. She is highly manipulative. I would strongly recommend avoiding a position with this company. Good talent who could have made a difference was pushed out or forced to retire and this has been a pattern for years. People who care have moved on and those that have no options are the ones that remain.

    Advice to Senior ManagementThe CEO and Executive VP leadership needs to deeply engage with IT and begin to make changes starting with the CIO. This is a local company who has earned an embarrasing reputation as an employer but deserved as a result of taking no action. Someone needs to read these boards and start thinking harder about how to make the difficult changes that are needed to turn around the reputation of the company. If not, it will be impossible to attract and retain talent. Bring back the employees that left as a result of being driven out by the CIO and drive her out the door.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

    4 people found this helpful  

    Great pay, but the culture will suck the life out of you

    IT Director (Former Employee) Phoenix, AZ

    ProsPay and bonus structure is very strong. Defined Benefit Retirement package that ended in 2012 keeps a lot of old timers there, new package not as generous but still a strong 401K.

    ConsI agree with many of the other reviewers. Executive leadership leads through intimidation and fear. Very old school. Directors that try to bring new ideas to the table or simply are not "yes men" do not last. Lackeys get promoted and continue the culture of blaming the employees for all of the problems that really stem from leadership gaps. IT workers are expected to work many weekends and holidays without prior planning. There is no work life balance and it starts at the top with a CIO that works 80 hour weeks. CEO is 100% disengaged and should hand the reigns over to someone else brought in for the outside.

    Advice to Senior ManagementThe board should ask the CEO to retire and bring in a CEO who can change the culture.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great Place to Work

    Anonymous Employee (Current Employee)

    ProsThe company offers awesome benefits and a defined corporate culture

    ConsUnfortunately not a lot of financial growth

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Work/Life Balance
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    • Disapproves of CEO

    3 people found this helpful  

    This place sucks

    Business Analyst (Current Employee) Phoenix, AZ

    ProsManagement thinks its a Privilege to work there. You will hate it. Seriously.

    ConsLol, too much too list

    Advice to Senior Managementdo nothing, you are doing a great job.

    No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

    3 people found this helpful  

    From another era that included dinosaurs and real fear of the sky falling.

    Anonymous Employee (Former Employee)

    ProsSalary is decent. Benefits good but could be better. Some areas able to telework sometimes. Many good people work very hard to accomplish impossible goals. HR is improving but still mainly pawns of leadership.

    ConsStuck in the last century, especially where technology is concerned. Can't seem to cobble together a meaningful vision and putting words into action is beyond their abilities. Dark political atmosphere prevents reasonable progress. Old guard stuck in 1960s. Harassing staff, intimidating and humiliating because they know of no other way to manage. High rate of turnover for 21st century staff. Severe lack of trust among teams that is fostered and nurtured by directors and VPs to promote their own agendas. Fearful and negative CEO looking to pad his legacy. Missed the lecture on investing in your staff with supportive management and the tools to be effective. VPs and Sr VPs openly hostile to each other and set the tone for their staff to follow or else. Employee training and development is laughable and meaningless. Scattered and undefined standards, a truly Wild West culture.

    Advice to Senior ManagementBe an example not a tyrant. Practice what you preach. Be open minded to new ideas and dial back the politics. Open communications without retaliation or labeling new comers as difficult because they ask a reasonable question would be a good place to start. Repeat after me "try it, you might like it". Sell your fleet of cars that only the 6 figure employees ever use and hire a consultant to map out employee development that's actually useful. All your old timers are going to retire and no one will know how to feed the hamster to keep the company running.

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Exceptional benefits, good opportunities for career development

    Administration (Former Employee) Phoenix, AZ

    ProsFair compensation, 401K, Retirement benefits, PTO, attractive offices, convenient parking

    ConsPolitics; some middle managers don't embrace company values, goals or mission; senior management obviously on a different socio-economic level than the employees; job security a concern due to outsourcing of various functions; out sourcing decisions not communicated to employees in a timely manner, causing anxiety, speculation and affecting quality of work.

    Advice to Senior ManagementBe more inclusive, consider employes and families affected by outsourcing and other corporate decisions

    Yes, I would recommend this company to a friend

    • Culture & Values
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    • Senior Management
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    • Career Opportunities
    • No Opinion of CEO

    1 person found this helpful  

    Work hard but get a lot in return

    Anonymous Employee (Current Employee)

    ProsVery stable company who puts a lot into their employees. Amazing benefits: 401K, yearly bonus, gym, health benefits and good co-workers

    ConsACA is causing a reduction in staff in a time of workload increases. This is causing stress among everyone and promotions/raises are not happening very often as in the past.

    Yes, I would recommend this company to a friend

    • Culture & Values
    • Senior Management
    • Career Opportunities
    • No Opinion of CEO

    4 people found this helpful  

    Management supports poor performing EEs and never disciplines or removes them

    Technical (Former Employee) Phoenix, AZ

    ProsNice building where IS / other functions located

    ConsLong tenure is a badge of honor and those with the tenure are never questioned

    No, I would not recommend this company to a friend

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