Blue Cross Blue Shield of Illinois

www.bcbsil.com
Engaged Employer

Blue Cross Blue Shield of Illinois Reviews

Updated August 26, 2015
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3.0
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Recommend to a friend
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Maurice Smith
3 Ratings

Pros
  • Great Benefits and flexible work schedule (in 9 reviews)

  • Good benefits, ability to glean solid healthcare experience, pace is hectic at times (in 5 reviews)

Cons
  • Poor work/life balance for management team members (in 3 reviews)

  • work from home but aren't given this privilege (in 2 reviews)

More Pros and Cons

90 Employee Reviews

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  1. Great Culture

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Great diverse culture Leadership doesn't micromanage their employees There are annual bonuses

    Cons

    Most hourly positions are union there are more pros and cons there hourly positions start pretty low, you can only apply for other jobs in 3,6, or 12 mo increments


  2. Good Company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Fraud Investigation Analyst in Bellwood, IL
    Current Employee - Fraud Investigation Analyst in Bellwood, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Illinois full-time (More than 3 years)

    Pros

    Good benefits and work life balance.

    Cons

    Pay is lower than competitors and technology including web interface is outdated


  3. Government Contracts

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good Pay, some people were nice most in government contracts were miserable individuals.

    Cons

    Not enough training and they treated you like step children, they really didn't care about any suggestions you might have or thoughts.

    Advice to Management

    Treat people like the way you want to be treated, listening to suggestions you might learn something from people coming in from different backrounds. Shame on Blue Cross


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Top Heavy

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Downers Grove, IL
    Former Employee - Anonymous Employee in Downers Grove, IL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Blue Cross Blue Shield of Illinois (More than 10 years)

    Pros

    Excellent Benefits, competitive salary, various locations

    Cons

    too much favor towards friends and relatives; to many top management supervising employees

    Advice to Management

    Allow the employees to do their job


  6. Helpful (1)

    Customer Advocate II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Advocate II in Naperville, IL
    Former Employee - Customer Advocate II in Naperville, IL
    Doesn't Recommend

    I worked at Blue Cross Blue Shield of Illinois full-time (Less than a year)

    Pros

    Pay was decent, opportunity for advancement, good group of co-workers.

    Cons

    Training was flawed and we were doomed to fail. Too much material was covered in such a short time-span that all of the new hires felt ill-prepared - and we were. Once we got on the floor and began taking calls we were amazed at how veteran advocates did not care about the quality of their work. In one case, I had a customer who was about to lose her coverage. Previous notes on the account showed she was given a different time table to pay her premium and unfortunately the previous advocate was wrong - she was now in the lapse period and lost her coverage. I reached out to other co-workers and they shrugged their shoulders and said there was nothing we could do. I reached out to a specialist and based on the fact she was told she still had time to pay her premium, we were able to reinstate her. I just could not work in that environment any longer.

    Advice to Management

    While I understand the need to be quick with our calls and move onto the next to lower call volume, quality was severely lacking.


  7. Helpful (1)

    devalued by management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner
    Current Employee - Claims Examiner
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good salary, great diversity, wonderful coworkers.

    Cons

    Very little chance to move up the ladder.

    Advice to Management

    Learn to value and respect your employees.


  8. Claims examiner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Examiner in Jacksonville, IL
    Former Employee - Claims Examiner in Jacksonville, IL
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Blue Cross Blue Shield of Illinois full-time (More than 5 years)

    Pros

    PTO is the only good thing well and Flex time. I hated the many years I worked there. The day I walked out was the happiest day of my life and since my life has been not as stressful. I am much happier since I found a new Job! No one should be treated the way that company treats people!!

    Cons

    Horrible management in the Jacksonville office!!! Favoritism, they are disrespectful, they only tell you what you are doing wrong. They won't give you ideas or help you improve, and they treat you like they are high and mighty and you are a bug.

    Advice to Management

    Learn that when you value your employees you will get better results!


  9. Helpful (3)

    Customer Advocate II

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Marion, IL
    Former Employee - Anonymous Employee in Marion, IL
    Doesn't Recommend

    I worked at Blue Cross Blue Shield of Illinois full-time (More than a year)

    Pros

    Excellent benefits, opportunities for OT for hourly employees. Excellent bonus/team performance rewards

    Cons

    Lack of sufficient training before being thrown onto another task or job duty. Long hold times for customers which makes them angry and hateful. Very cliquish atmosphere. Advances and promotions only seem to go to those with same affiliations, sexual preferences, lifestyles as management.

    Advice to Management

    Be more professional in approach with employees. More comprehensive training.


  10. Negotiator

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Negotiator in Springfield, IL
    Current Employee - Negotiator in Springfield, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Blue Cross Blue Shield of Illinois full-time (More than 8 years)

    Pros

    Very nice co-workers, excellent wages and benefits, ability to work from home.

    Cons

    Large case load for some employees which requires additional work time on top of full time hours, limited room for advancement

    Advice to Management

    It would be nice to see a more consistent load of work across the entire department. Having a better program in place for those wishing to advance would also make this a better place to work.


  11. Enrollment Specialst

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    I have nothing negative to say about this position

    Cons

    As an Enrollment Specialist, I was able to travel the United States promoting BCBS products.



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