Blue Cross Blue Shield of Michigan

www.bcbsm.com
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Employee Reviews

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  1.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Communications Specialist in Detroit, MI
    Current Employee - Senior Communications Specialist in Detroit, MI

    I have been working at Blue Cross Blue Shield of Michigan full-time (less than a year)

    Pros

    Good leadership, growth opportunities, cultre

    Cons

    Accountability for all team members

    Advice to ManagementAdvice

    More chances for contractors to become employees

    Recommends
    Negative Outlook
    Approves of CEO
  2.  

    Learned a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Detroit, MI
    Current Employee - Customer Service Representative in Detroit, MI

    I have been working at Blue Cross Blue Shield of Michigan full-time (more than 5 years)

    Pros

    You make good money for taking calls, great benefit package, union, nice facility, advancement opportunities, semi fun annual events, nice downtown area with plenty of great food options.

    Cons

    Stressful taking call after call of customers talking to you disrespectfully. Poor management who don't think you have a life outside the company. Too much gossiping when those efforts should be put into the work. Poor communication between reps and management. Poor working systems that give vague or unclear answers which you have to be accountable for.

    Advice to ManagementAdvice

    Invest in your systems and your reps who work so hard day in and day out. Be more understanding of the people lives who have invested in you. Learn how to be accountable and handle those calls when providers get irate, don't run. Encourage your reps and recognize the good ones.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    excellent employer but very top-heavy with directors, senior directors, VPs, executive VPs etc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Health Care Analyst in Detroit, MI
    Former Employee - Senior Health Care Analyst in Detroit, MI

    I worked at Blue Cross Blue Shield of Michigan full-time (more than 10 years)

    Pros

    benefits, salary, industry leader, ability to contribute.

    Cons

    silos-needs to continue improving on communication within divisions & overall. System changes need to be more of a priority--members benefits and providers ability to comply with billing etc requires BCBSM to adjudicate benefits and process claims & payments correctly the 1st time in.

    Advice to ManagementAdvice

    Directors & above need to meet & connect more with below manager staff to see what really goes on.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Through my internship I gained so many valuable experiences.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Anonymous Intern in Detroit, MI
    Former Intern - Anonymous Intern in Detroit, MI

    I worked at Blue Cross Blue Shield of Michigan as an intern (less than a year)

    Pros

    Many opportunities to learn.
    Great corporate culture and work environment.
    Compensation was competitive for an internship.
    Multiple opportunities for training, even as an intern.
    Offered a job but I had to turn it down do to relocation.

    Cons

    No cons, I would work there again!

    Recommends
    Positive Outlook
  6.  

    Outstanding Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant in Detroit, MI
    Current Employee - Executive Assistant in Detroit, MI

    I have been working at Blue Cross Blue Shield of Michigan full-time (less than a year)

    Pros

    I can't say enough about BCBSM. New hires are fully oriented. Benefits are incredibly generous and salary is good. Healthy living is encouraged and rewarded. Healthy food is always available and so are exercise classes and and places to do so. Team spirit is real. There's flex time, parking....

    Cons

    Some processes such as performance review seem convoluted, but at least it is established and scheduled.

    Advice to ManagementAdvice

    Keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
  7.  

    Team Lead/ Sr.Dev

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Team Lead/Senior Dev in Detroit, MI
    Current Contractor - Team Lead/Senior Dev in Detroit, MI

    I have been working at Blue Cross Blue Shield of Michigan as a contractor (more than 5 years)

    Pros

    Its a great environment to work, once you get in and do your job right you will remain there for ever, unless the job is outsourced. If your manager is good, can work from home at times.

    Cons

    You need to clean your own table space

    Advice to ManagementAdvice

    Do not look at other managers team on how they chit chat or how they got work from home approval.

    Recommends
    Neutral Outlook
  8.  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI

    I have been working at Blue Cross Blue Shield of Michigan full-time (more than 10 years)

    Pros

    Great benefits and a variety discount options available. Some flexibility in start time. Company is slowly allowing for more flexibility with working at home but it depends on what area you're working in.

    Cons

    Move to downtown location caused a much longer and hectic commute for many which greatly affects the work/life balance. Initial compensation was good; however, raises are minimal, no compensation for higher level degrees or certification. Great planning and vision at the corporate level that is not trickling down.

    Advice to ManagementAdvice

    Take a good look at your hiring/promotion to leadership practices. There is an issue with finding the right fit. Spend more time in the trenches to see if our corporate goals and vision are getting to everyone.

    Neutral Outlook
    No opinion of CEO
  9.  

    Very structured environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Group Processor II in Detroit, MI
    Former Employee - Group Processor II in Detroit, MI

    I worked at Blue Cross Blue Shield of Michigan full-time (less than a year)

    Pros

    Company offers very thorough training so you're definitely prepared by the time you get on the floor. Management is pretty helpful when it comes to providing additional resources. The environment is very structured so there's really no surprises.

    Cons

    MICROMANAGEMENT AT ITS BEST! If you prefer to work in a fishbowl where you're constantly monitored, then this is the place for you. The environment is very strict and controlled that it can be uncomfortable. You feel more like a disciplined child than a responsible adult. The temp positions has better compensation than perm positions. If you don't know the right people or have a good relationship with management then you can forget about a promotion or moving to a different department.

    Advice to ManagementAdvice

    Reconsider some of the rules in place. The work environment should feel relaxed and elevating, not strict and uncomfortable.

    Recommends
    Positive Outlook
    No opinion of CEO
  10.  

    Nice experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant in Detroit, MI
    Current Employee - Executive Assistant in Detroit, MI

    I have been working at Blue Cross Blue Shield of Michigan full-time (more than 8 years)

    Pros

    benefits, co-workers, lots of promoting from the outside - not good for morale

    Cons

    top heavy, stuck in the past

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company in an Excellent Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Applications Developer in Detroit, MI
    Current Employee - Applications Developer in Detroit, MI

    I have been working at Blue Cross Blue Shield of Michigan full-time (less than a year)

    Pros

    Wonderful people. Great sense of teamwork (at least in my department). Excellent benefits (they're an insurance company. You should expect that!). They are committed to being a part of the rebirth of downtown Detroit, and it creates an exciting work atmosphere.

    Cons

    Pays less than industry average for application developers. Change happens at the speed you would expect of a large, multifaceted organization, but to their credit, they are committed to process improvement.

    Advice to ManagementAdvice

    Keep up the modernization efforts, especially with process automation. Stay the course in downtown Detroit; you are doing good work in the community and the state!

    Recommends
    Positive Outlook
    Approves of CEO

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