Blue Cross Blue Shield of Minnesota

www.bluecrossmn.com
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Blue Cross Blue Shield of Minnesota Reviews

Updated July 2, 2015
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3.1
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Michael Guyette
21 Ratings

Pros
  • Very flexible schedules and accommodating of work/life balance (in 13 reviews)

  • Good working culture, helpful colleagues, and good benefits (in 5 reviews)

Cons
  • Challenging environment implementing the Affordable Care Act and managing a dynamic health care marketplace (in 3 reviews)

  • Very little to NO appreciation for working over an above what is expected (in 2 reviews)

More Pros and Cons

75 Employee Reviews

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  1. Intern

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Saint Paul, MN
    Current Employee - Anonymous Employee in Saint Paul, MN

    I have been working at Blue Cross Blue Shield of Minnesota (Less than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Everyone treats you like a full time coworker rather than an intern.

    Cons

    Sometimes managers will not always have enough work for you to do.

    Advice to Management

    More work.


  2. Mission driven company; steeped in history and slow to change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Eagan, MN
    Current Employee - Director in Eagan, MN

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than 8 years)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Blue Cross is focused on its mission and is generally an employee centric company. There is a strong desire to connect with and serve the community. The rotating door at the senior leadership level has slowed which has helped with stability.

    Cons

    Too much tolerance for under performers. The company struggles mightily to change with the climate. Senior leadership can articulate strategy it's the execution part they really struggle with.

    Advice to Management

    Recognize high performers, drop habitual poor performers and communicate.


  3. Great work life balance

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager, Senior in Eagan, MN
    Current Employee - Project Manager, Senior in Eagan, MN

    I have been working at Blue Cross Blue Shield of Minnesota full-time

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Fantastic work life balance. Onsite fitness centers (I frequently workout during the work day, which is encouraged).
    Good benefits-They even still have a pension plan!

    Cons

    Very little company-wide commitment to promoting or developing their employees internally. Not much transparency in how promotions are awarded.
    People seem to stay forever, which means it's heavily weighted on older folks who are very resistant to change and innovation.

    Advice to Management

    Put some effort into developing and promoting internal talent. We don't all want to stay in the same position we started in for 20 years.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Great experience, great people

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross Blue Shield of Minnesota

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fair, respectful, appreciative environment. Really good place to work. Opportunities given for people who want them. Working areas are excellent.

    Cons

    Old ways and reasons for doing things. Lack of investment to advance/modernize systems.


  6. confidencial

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Executive in Stillwater, MN
    Former Employee - Sales Executive in Stillwater, MN

    I worked at Blue Cross Blue Shield of Minnesota (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Will learn the Health Insurance Business

    Cons

    Not much job movement if not top performer.

    Advice to Management

    N/A


  7. The pace of change in this orginazation creates chaos..

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Utilization Review Nurse
    Former Employee - Utilization Review Nurse

    I worked at Blue Cross Blue Shield of Minnesota full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Company provides good benefits. My co-workers were professional and good people. PTO plan provides for adequate time off.

    Cons

    The pace of change in this organization creates chaos. One never knows when their job will be changed, again and again and again. There is little to no input desired by management regarding proposed changes. Don't get comfortable doing your job, you will likely be doing something else very soon.

    Salary, even with yearly bonus is low for a registered nurse.


  8. Good benefits, frustrating work environment

    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at Blue Cross Blue Shield of Minnesota

    Pros

    Nice health benefits and casual dress

    Cons

    Must always be on the phones and no time to work on customer issues


  9. Helpful (2)

    Overall, good experience, simply because my co-workers were wonderful.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Bloomington, MN
    Former Employee - Customer Service Representative in Bloomington, MN

    I worked at Blue Cross Blue Shield of Minnesota

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Benefits package, including great health, dental, and vision (optional) insurance.

    Cons

    Salary is low, you are restricted to just 15 minute regular breaks and 40 minute lunches, and if you are even 50 seconds over your break you could get an instant message from a supervisor telling you to get back on the phones.

    Advice to Management

    To decrease amount of turn over in service, management could focus more on relationships with customer service representatives. I think it is important for supervisors to have empathy and continuously encourage representatives and take into account that service representatives are trying to maintain positive relationships with Blue Cross Blue Shield customers which can be difficult with pressures around company metrics and meeting all the company goals . My hope would be supervisors act more like mentors, rather than just serving as the reinforcement behind company metrics.


  10. Helpful (1)

    Customer Service Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Reprsentive in Virginia, MN
    Current Employee - Customer Service Reprsentive in Virginia, MN

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Great health benefits , for the part of Minnesota I live in the pay scale is fairly good , good working hours , weekends off

    Cons

    Little to no time off , Time off requests have go be done 90 days in advanced and they frequently deny them, Company promotes health and well being but frequently denies employees requests for time off for family and appointments , the company as a whole lacks communication between the service areas when something goes wrong they send a "canned script out to the floor and tell the CSR to follow it , they often do not tell the consumer if there are changes being made. Extreme competition to get on to the research teams , Yes there are nice people who work there however there are a lot of "its not my problem" and dumping of phone calls back into the que so another rep will have to handle the problem. It often takes up to 30 days before any problem with the billing of a claim or research being done about policy issues gets solved ..Sometimes even months .. If you take a job there be prepared for no support , no communication between staff and A LOT of upset and irrate consumers


  11. Great Company to Work For

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Project Manager in Eagan, MN
    Current Employee - Senior Project Manager in Eagan, MN

    I have been working at Blue Cross Blue Shield of Minnesota full-time (More than 10 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Nonprofit, Community Focused, Good Benefits, Advancement Opportunities

    Cons

    Ancient Technology, Previous Change Unfocused, Lack of Departmental Collaboration

    Advice to Management

    More departmental cross-collaboration needed to continue success and drive



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