Blue Cross

  www.bcbs.com
  www.bcbs.com

Blue Cross Reviews in Chicago, IL

Updated July 17, 2014
Updated July 17, 2014
134 Reviews
3.1
134 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blue Cross President and CEO Scott P. Serota
Scott P. Serota
57 Ratings

Review Highlights

Pros
  • The company as a whole does strive to provide a good work-life balance, though it isn't always possible (in 12 reviews)

  • Many opportunities to advance, great bonuses, great benefits, and great payscale (in 12 reviews)


Cons
  • They are a highbred association that has not appropriately incentivized senior management (in 8 reviews)

  • there in no cons regarding to this company (in 5 reviews)

More Highlights

34 Employee Reviews Back to all reviews

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  1.  

    Blue Cross Blue Shield Association is a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Blue Cross full-time (more than 8 years)

    Pros

    It is a very good company for women to advance, the majority of the wrokforce there is female. The company as a whole does strive to provide a good work-life balance, though it isn't always possible.

    Cons

    In an industry that is heavily involved with politics, some of it does bleed over into the day to day workplace.

    Recommends
    Neutral Outlook
    Approves of CEO
  2. 5 people found this helpful  

    Managing Director - National Programs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managing Director in Chicago, IL
    Current Employee - Managing Director in Chicago, IL

    I have been working at Blue Cross full-time (more than 8 years)

    Pros

    Location - easy access to public transport and a great neighborhood
    Name - a prestigious company
    Longevity - most people who make it in can stay for a long time
    Work day - 37.5 hrs, easy to do

    Cons

    There is no way to prepare or mold to the politics within this organization. You either are a very political (2-faced, deceptive, appearance over substance) person or you are not. If you are not - your skills, knowledge or work ethics mean nothing.
    Be aware - if you work here, you may be fired for doing things other people might consider smart. I.e. working from home after hours, making LinkedIn connections (take time to notice that people currently employed there have very weak LinkedIn Profiles), introducing yourself to others within the company (all introductions and interactions are directed).

    Advice to ManagementAdvice

    Review your internal culture (a re-org is not enough to improve operations).
      Your employees are not aware of ACA and are making decisions without considering how the over all market will change - national accounts, TPA's and through the exchanges.
    BCBSA can lead the market but your staff is too political and uninformed to do anything but respond to research that is years old.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 3 people found this helpful  

    Don't work here if you have a family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Chicago, IL
    Former Employee - Senior Manager in Chicago, IL

    I worked at Blue Cross full-time (more than 5 years)

    Pros

    The pay and work location in the Chicago loop are great

    Cons

    Busy work, lack of challenging work. Ineffective reporting structure. Too much time spent on department projects, hours of meetings leaving not much time to do your actual job. Unless you are willing to be the earliest bird in the morning, and the one who leaves last at night, you'll be overlooked. Lack of work life balance and ability to flex your schedule when practical.

    Recommends
    Positive Outlook
    Approves of CEO
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  5. 2 people found this helpful  

    Great people, but a lack of strong positive leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Chicago, IL
    Current Employee - Senior Consultant in Chicago, IL

    I have been working at Blue Cross full-time (more than an year)

    Pros

    Company's greatest asset is its people that come from a wide variety of backgrounds and are generally smart, motivated, and team-oriented individuals.

    Cons

    Senior management lacks strong leadership and the will to change culture. Project management is chaotic that highlights the extreme lack of good project and people managers. Managers in place have been promoted based almost exclusively on individual accomplishments (especially for those that are great at setting up meetings), with little based on ability to manage and lead people. This is made worse by the fact that senior management appears to lack trust in its managers to actually have direct reports that would present great opportunities to develop people management/development skills. This best illustrated by there being many Managing Directors and Directors who lack the ability (and seemingly lack interest) in managing their direct reports, giving little actionable/clear guidance and blaming everyone else when things don't go as planned instead of themselves.

    Advice to ManagementAdvice

    Strong leadership does not always mean good leadership. Place greater emphasis on developing and promoting individuals who are actual effective managers of not only projects, but people. Believe it or not, your low and mid level staff are your greatest assets, but you are disconnected from what those individuals value in a workplace. Hiring more MD's and Directors that just sit in meetings all day and don't actually do any of the footwork, while all of your more junior staff leave is not the answer. Everyone recognizes the potential the company has in being a truly great place to work, but ultimately become jaded and leave after less than a couple years on the job.

    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Frustrating and Depressing Environment in Enterprise IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise IT Contingent Staff in Chicago, IL
    Current Employee - Enterprise IT Contingent Staff in Chicago, IL

    I have been working at Blue Cross as a contractor (more than an year)

    Pros

    Depending on the area you end up in Enterprise IT, you will like the people you work with day to day.

    Cons

    It is very difficult to get a full time position. Most people are contingent staff that BCBSA will keep around for years. No benefits for contingent staff, no paid holidays or sick days, and they are excluded from all company wide emails, meetings, and events.

    VERY difficult to make the jump from contingent staff to full time employee.

    Career advancement is almost impossible unless you want to get heavily involved in corporate politics.

    In IT unless you are working on a high visibility project, your GOOD work goes unnoticed to anyone above your manager. Any mistakes will be sure to be pointed out and made note of by your manager and director to bring up from time to time.

    Your yearly bonus is based on how leadership perceives you, not on your actual work ethic.

    Certain managers/directors are very eager to get ahead and give themselves a boost. They will take your work from you and present it to leadership as their own to gain praise.

    CIO will profess an "Open Door Policy", but managers and directors want all communication to go through "The Chain of Command".

    Serious issues of trust within the organization. Anyone who openly expresses their ideas or concerns that conflict with leadership views are told to shut up or look for employment elsewhere.

    Re-orgs in IT happen at least once a year for the past 3 years.

    Since the start of 2014, people have been leaving left and right.

    Advice to ManagementAdvice

    Your leadership has lead to a terrible work environment. NO ONE is happy. Trust is at an all time low. I have a feeling that a few more re-orgs will happen then the company will clean house and let all management go. The problem is at the top of EIT. Lead by Intimidation is no way to lead at all. He created this environment and nothing will change until he is gone.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    No one there wants to be there.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Chicago, IL
    Former Employee - Intern in Chicago, IL

    I worked at Blue Cross as an intern (less than an year)

    Pros

    Big brand name and presence in industry. Unsurpassed reach in the healthcare world. Exposure to a wide reach in the healthcare world.

    Cons

    Low compensation and standards for employees. Low expectations for work output by employees. The apathy is contagious.

    Advice to ManagementAdvice

    Fire 60-75% of the staff, and then pay everyone 50% more, and replace attrition only for 2.5 years.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Absolute pleasure to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Nurse Case Manager in Chicago, IL
    Current Employee - Nurse Case Manager in Chicago, IL

    I have been working at Blue Cross full-time (more than 5 years)

    Pros

    Family atmosphere
    Good work life balance
    Great benefits
    Long term employee's

    Cons

    Truthfully, none at this time. I've been here 6 years now and love going to work everyday

    Advice to ManagementAdvice

    Please re-instate the pension program in lieu of the 401K.

    Recommends
    Positive Outlook
    Approves of CEO
  9. 1 person found this helpful  

    I regret choosing Blue Cross Blue Shield Assoc. over working at Northwestern University.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Altiris Administrator in Chicago, IL
    Former Employee - Altiris Administrator in Chicago, IL

    I worked at Blue Cross full-time (more than 3 years)

    Pros

    - Free Flavia (coffee, tea, hot chocolate) machine.
    - Management didnt mind if I took smoke breaks.
    - Close to public transportation.
    - Interesting mix of employees.

    Cons

    - Below average pay.
    - Excessive hours for a salaried position.
    - Management would expect us to respond to emails 24x7x365, however management would send non-work related emails after hours wasting my personal time.
    - They did not bother to inform me that I was terminated after almost 3 years of being employed, I found out when I showed up to work and my key card did not work. Management refused to respond to my emails asking why I was terminated.
    - Their application development teams are almost exclusively made up of H1B visa holders. I find it difficult to belive that they could not find Americans who had application development experience. I wouldn't
    - Excessive use of out sourcing organizations.
    - Employees brought in by out sourcing organizations were treated as 2nd class employees by many other employees.

    Advice to ManagementAdvice

    Stop hiring H1Bs visa holders, there are plenty of Americans who could use those jobs. Insource your outsourced employees. Grow some balls and tell employees they are being terminated. Bring compensation up to market averages.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    conservative than technical leading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Web Applications Development Specialist in Chicago, IL
    Current Employee - Web Applications Development Specialist in Chicago, IL

    I have been working at Blue Cross full-time (less than an year)

    Pros

    great work and personal life balance.

    Cons

    old technology and not much technical challenge in work. no code review and really less unit test coverage bring up very low stability in production and much high effort on production support

    Advice to ManagementAdvice

    code review procedure and unit test coverage check should be brought in soon. overall code quality is low and brings up low stability and performance issue on production. That is main reason why this company needs a lot many efforts on production support

    Recommends
    Neutral Outlook
    Approves of CEO
  11. 2 people found this helpful  

    Trade association

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager in Chicago, IL
    Current Employee - Manager in Chicago, IL

    I have been working at Blue Cross full-time (more than 3 years)

    Pros

    Opportunity to familiarize yourself with the Blues and inter-plan issues and opportunities.

    Cons

    Very risk averse leadership that is extremely reactive. Operates in silos and senior leadership do not work well together which gets reflected at lower levels as well. Many people clock in and out and do no more.

    Advice to ManagementAdvice

    Get some new blood at the senior officer level and have all officers retire after 10 years.
    Trust staff more.
    Get a real talent management process in place and follow it.

    Recommends
    Positive Outlook
    No opinion of CEO

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