Blue Cross (MI)

  www.bcbsm.com
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Blue Cross (MI) Reviews

Updated Jul 8, 2014
All Employees Current Employees Only

3.1 114 reviews

78% Approve of the CEO

Blue Cross (MI) President and CEO Daniel J. Loepp

Daniel J. Loepp

(67 ratings)

65% of employees recommend this company to a friend

Review Highlights

Pros
  • Large company with great benefits and salaries(in 14 reviews)

  • Competitive pay, good benefits after being hired in as a full time employee(in 8 reviews)


Cons
  • No opportunities for advancement unless you get buddy-buddy with management and discuss your personal life with leadership(in 3 reviews)

  • Upper management gives the impression they are too good for lower level employees(in 4 reviews)

114 Employee Reviews
Relevance Date Rating
in
    • Approves of CEO

    2 people found this helpful  

    Good company to work for, but a lot of red tape.

    Project Manager (Current Employee) Detroit, MI

    ProsBenefits are great. Pretty good work-life balance. Strong leaders are sprinkled throughout the company.

    ConsCompensation model is changing for the worse. Communication from the top down is not always clear.

    Advice to Senior ManagementSolicit more feedback from the front line employees about what things really need addressing. Reward high performing employees with more pay.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Disapproves of CEO

     

    Overworked

    Customer Service Representative (Former Employee) Southfield, MI

    ProsPay was good but no benefits

    ConsMean supervisors and managers. No work/life balance.

    Advice to Senior ManagementBe more understanding

    No, I would not recommend this company to a friend

    • Culture & Values
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    • No Opinion of CEO

     

    Great to Employees

    Health Care Analyst (Current Employee) Detroit, MI

    ProsLow stress, pretty good pay, great health benefits, some departments allow working from home, really care about their employees and are constantly holding trainings, very committed to improving healthcare in the state of Michigan

    Cons15 days of vacation/sick leave combined for entry level, everything that normally comes with working for a company this large (variation by department), it is located in downtown detroit, promotions are a bit slow to come, not always challenging/engaging work (but again low stress)

    Advice to Senior ManagementKeep doing what you're doing

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

  1. We want your feedback – Are these company reviews helpful to you?  Yes | No
    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities

     

    You are expected to work over 40 hours a week with a 40 hour a week pay.

    Anonymous Employee (Former Employee)

    ProsLots of job offers, hopefully you will have everything they ask for.

    ConsYou are expected to work as many hours as it takes on a daily bases without recognition.

    Advice to Senior ManagementBe more in touch with the contractors after you hire them. I think BCBS does a good job at picking the right people for the right job. But the person who actually supervises them may not be happy that the person has been brought in and puts the new person in a position to be set up for failure.

    • Culture & Values
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    Experienced Customer Care Professional

    Customer Service Representative II (Current Employee) Detroit, MI

    ProsThe employees have a very strong sense of comradery.

    ConsThe training was inadequate & hurried.

    Advice to Senior ManagementIf you would like to quell your high turn over rate for employees, train them adequately. adequately

    1 person found this helpful  

    Blue Cross Blue Shield of Michigan

    (Former Employee)

    ProsOpportunity for advancement and company dominance in healthcare marketplace.

    ConsDirect supervisor alignment with companies vision and mission will significantly impact the engagement of teammate reporting to him/her.

    Advice to Senior ManagementUtilize 360 Performance evaluation to assess perception of employees leader, colleagues and subordinates.

    • Culture & Values
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    • No Opinion of CEO

     

    Great experience, but stressful and frustrating. Better leadership is needed.

    Anonymous Employee (Current Employee) Southfield, MI

    ProsThe benefit package is great, and there is always something to do (never bored). There is a lot to learn and plenty of projects to work on to build your skills. The facilities are nice as well, with security, a fitness area, and a cafeteria. Employees work hard to get their jobs done and do the best they can do with the resources they are provided. Most people seem to have a real desire to do their jobs well.

    ConsManagement is everything at every company. Just like at any company, if the leadership is bad, the experience will be bad. There is a lot of additional work and hours being asked of employees due to NHCR, and only BU employees are paid over-time... the salaried workers are forced to put in extra hours with no additional compensation or even appreciation. Management also doesn't communicate well with employees, everything is a secret, and they are often too busy to pay attention to anything going wrong until the problem grows to the point where they can no longer ignore it... then they wonder why it got so out of control. There is also poor treatment from certain C-level people (i.e. yelling and berating employees in front of others without taking the time to understand what is going on). It's not like that throughout the entire company though, so it really depends on who you work for and what department you are in. It can also change unexpectedly since there has been so much change in management. You could have a great department and great management team one day, then a horrible team the next if they bring in the wrong people. HR seems to be a bit political as well, being selective of certain people in certain positions and not offering equal opportunities for advancement. Finally, technology and processes are extremely behind the times. Everyone is so busy trying to keep up with the work by using outdated technology that no one has time to improve anything.

    Advice to Senior ManagementC-level down needs to respect and appreciate all of their employees at every level for the work that they do, and recognize when employees are giving up personal time so that they can meet their goals. Yelling and berating employees is completely unacceptable, whether its in private or in front of others. No one should fear coming to work or having to interact with their management team. Management also needs to be more open with communication, allowing employees to be involved in how the company operates, giving them the sense that they are really contributing and not just along for the ride. Project management is needed, without a doubt. With all of the different projects going on, and everyone in the company affected by these projects, each project needs to have a point person that makes sure that all of the objectives are carried out. Too often, things are missed and never completed, so when the project goes live, there are multiple problems that keep it from being successfully implemented. Getting feedback from affected departments and employees on projects is also important. If you don't understand how new processes will affect all parts of your organization, how can you properly implement them? It just causes undue frustration with employees and creates more work when they have to fix things that go wrong because the projects were not properly planned.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Handled member and provider appeals. Great workload, but even greater management to assist.

    Grievance and Appeals Coordinator (Former Employee) Detroit, MI

    ProsCorporate culture is incredible. No cons.

    ConsNot much interdepartmental personal communication. But training opportunities really facilitate the meeting of members from other departments.

    Advice to Senior ManagementKeep doing what you are doing. Blue Cross employees are generally very satisfied.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
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    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Great company, great atmosphere

    Anonymous Employee (Former Employee) Detroit, MI

    ProsFocused on employee development and serving customers. Work within the community was a great focus as well.

    ConsNone that I can think of

    Advice to Senior ManagementKeep up the good work and keep focusing on developing associates.

    Yes, I would recommend this company to a friend – I'm optimistic about the outlook for this company

    • Culture & Values
    • Work/Life Balance
    • Senior Management
    • Comp & Benefits
    • Career Opportunities
    • Approves of CEO

     

    Compliance Analyst

    Compliance Analyst (Former Employee) Detroit, MI

    ProsThis is great place to put some good experience under your belt and learn the business. Downtown is a decent place to work and taxes aren't bad.

    ConsI don't know where to begin. The culture is toxic. I actually made some really good friends, learned a lot and really built up my resume. But it cost me - mind body and spirit! If you have another option - take the other. You have been warned.

    Advice to Senior ManagementHire people who understand strategy, not just "round peg into round hole" mentality.

    No, I would not recommend this company to a friend – I'm optimistic about the outlook for this company

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