Blue Cross (MI)

  www.bcbsm.com
  www.bcbsm.com

Blue Cross (MI) Reviews

Updated November 16, 2014
Updated November 16, 2014
136 Reviews
3.4
136 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blue Cross (MI) President and CEO Daniel J. Loepp
Daniel J. Loepp
75 Ratings

Review Highlights

Pros
  • Great benefits and a variety discount options available (in 16 reviews)

  • Good benefits , flexible work schedules (in 10 reviews)


Cons
  • Work life balance is a big issue for a good part of the year, but that is the nature of the insurance industry (in 6 reviews)

  • Very top heavy, manager and above are out for themselves and do not acknowledge or promote when appropriate (in 5 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Professional employer

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Analyst in Detroit, MI
    Current Employee - Business Analyst in Detroit, MI

    I have been working at Blue Cross (MI) full-time (more than an year)

    Pros

    BCBSM is committed to being the industry healthcare leader in the Greater Metropolitan Detroit area. They emphasize members first. They are very involved in the community. BCBSM is an organization where they believe in knowledge is power. They are truly an equal opportunity employer.

    Cons

    BCBSM could be more diverse. They could also streamline some of their processes. This would allow for better efficiencies across the entire firm.

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great Company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales and Marketing
    Former Employee - Sales and Marketing

    I worked at Blue Cross (MI) full-time (more than 5 years)

    Pros

    I really enjoyed working for BCBSM. They have great benefits, competitive compensation (in sales and marketing) and really care about their employees. They have put a lot of time, effort and money into developing great solutions for customers. Very ethical company with a great sense of community involvement and responsibility.

    Cons

    Work life balance is a big issue for a good part of the year, but that is the nature of the insurance industry. They are also typically slow to react to market changes. The stress of the job and the long hours can often create an unhappy work environment. If you don't like internal meetings and conference calls filling your schedule, this is not the company for you.

    Advice to ManagementAdvice

    A lot of emphasis is put on interaction between managers/directors and their staff, yet the managers and directors seem to be constantly involved in internal meetings that interferes with this objective. I definitely recommend an evaluation of this practice. The need for the meetings seems to be perpetuated by the fact that people don't respond timely to requests from internal teammates, but when you ask why they haven't responded, it's because they have been in internal meetings or on calls for the last several days. This just isn't the way to meet customer needs in an efficient manner.

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    Great place to make a name for yourself!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern in Detroit, MI
    Former Employee - Intern in Detroit, MI

    I worked at Blue Cross (MI) as an intern (more than an year)

    Pros

    Fun company culture.
    Really embracing intern involvement.
    You will do actual work, not just work the copy machine and get coffee.

    Cons

    If you're not interested in insurance, may be tough to focus on the work.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Communications Specialist in Detroit, MI
    Current Employee - Senior Communications Specialist in Detroit, MI

    I have been working at Blue Cross (MI) full-time (less than an year)

    Pros

    Good leadership, growth opportunities, cultre

    Cons

    Accountability for all team members

    Advice to ManagementAdvice

    More chances for contractors to become employees

    Recommends
    Negative Outlook
    Approves of CEO
  6.  

    Learned a lot

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Detroit, MI
    Current Employee - Customer Service Representative in Detroit, MI

    I have been working at Blue Cross (MI) full-time (more than 5 years)

    Pros

    You make good money for taking calls, great benefit package, union, nice facility, advancement opportunities, semi fun annual events, nice downtown area with plenty of great food options.

    Cons

    Stressful taking call after call of customers talking to you disrespectfully. Poor management who don't think you have a life outside the company. Too much gossiping when those efforts should be put into the work. Poor communication between reps and management. Poor working systems that give vague or unclear answers which you have to be accountable for.

    Advice to ManagementAdvice

    Invest in your systems and your reps who work so hard day in and day out. Be more understanding of the people lives who have invested in you. Learn how to be accountable and handle those calls when providers get irate, don't run. Encourage your reps and recognize the good ones.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    excellent employer but very top-heavy with directors, senior directors, VPs, executive VPs etc

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Health Care Analyst in Detroit, MI
    Former Employee - Senior Health Care Analyst in Detroit, MI

    I worked at Blue Cross (MI) full-time (more than 10 years)

    Pros

    benefits, salary, industry leader, ability to contribute.

    Cons

    silos-needs to continue improving on communication within divisions & overall. System changes need to be more of a priority--members benefits and providers ability to comply with billing etc requires BCBSM to adjudicate benefits and process claims & payments correctly the 1st time in.

    Advice to ManagementAdvice

    Directors & above need to meet & connect more with below manager staff to see what really goes on.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Through my internship I gained so many valuable experiences.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Detroit, MI
    Former Employee - Anonymous Employee in Detroit, MI

    I worked at Blue Cross (MI) as an intern (less than an year)

    Pros

    Many opportunities to learn.
    Great corporate culture and work environment.
    Compensation was competitive for an internship.
    Multiple opportunities for training, even as an intern.
    Offered a job but I had to turn it down do to relocation.

    Cons

    No cons, I would work there again!

    Recommends
    Positive Outlook
  9.  

    Outstanding Culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Executive Assistant in Detroit, MI
    Current Employee - Executive Assistant in Detroit, MI

    I have been working at Blue Cross (MI) full-time (less than an year)

    Pros

    I can't say enough about BCBSM. New hires are fully oriented. Benefits are incredibly generous and salary is good. Healthy living is encouraged and rewarded. Healthy food is always available and so are exercise classes and and places to do so. Team spirit is real. There's flex time, parking....

    Cons

    Some processes such as performance review seem convoluted, but at least it is established and scheduled.

    Advice to ManagementAdvice

    Keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Team Lead/ Sr.Dev

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Team Lead/Senior Dev in Detroit, MI
    Current Employee - Team Lead/Senior Dev in Detroit, MI

    I have been working at Blue Cross (MI) as a contractor (more than 5 years)

    Pros

    Its a great environment to work, once you get in and do your job right you will remain there for ever, unless the job is outsourced. If your manager is good, can work from home at times.

    Cons

    You need to clean your own table space

    Advice to ManagementAdvice

    Do not look at other managers team on how they chit chat or how they got work from home approval.

    Recommends
    Neutral Outlook
  11.  

    Satisfied

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Detroit, MI
    Current Employee - Anonymous Employee in Detroit, MI

    I have been working at Blue Cross (MI) full-time (more than 10 years)

    Pros

    Great benefits and a variety discount options available. Some flexibility in start time. Company is slowly allowing for more flexibility with working at home but it depends on what area you're working in.

    Cons

    Move to downtown location caused a much longer and hectic commute for many which greatly affects the work/life balance. Initial compensation was good; however, raises are minimal, no compensation for higher level degrees or certification. Great planning and vision at the corporate level that is not trickling down.

    Advice to ManagementAdvice

    Take a good look at your hiring/promotion to leadership practices. There is an issue with finding the right fit. Spend more time in the trenches to see if our corporate goals and vision are getting to everyone.

    Neutral Outlook
    No opinion of CEO

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