Blue Cross Reviews

Updated August 20, 2014
Updated August 20, 2014
123 Reviews

3.4
123 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Blue Cross President and CEO Scott P. Serota
Scott P. Serota
54 Ratings

Review Highlights

Pros
  • The company as a whole does strive to provide a good work-life balance, though it isn't always possible (in 12 reviews)

  • Flexible job, competitive pay, good benefits (in 9 reviews)


Cons
  • Senior Management is very conservative and not want to change at all (in 7 reviews)

  • there in no cons regarding to this company (in 5 reviews)

More Highlights

Employee Reviews

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  1.  

    I enjoyed withing at Capital BlueCross despite the bureaucracy.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross full-time for more than a year

    Pros

    great benefits. generous time off and training opportunities. Tuition reimbursement.

    Cons

    Very political envioronment. Many employees are resistant to change. Years of service seem to mean more than skillset when it comes to promotion and pay.

    Advice to ManagementAdvice

    Conduct more HR functions in-house. Hire additional HR staff to recruit younger workers. Promote based on work ethic and performance, not on time served.

    Recommends
    Neutral Outlook
  2.  

    Frustrating and Depressing Environment in Enterprise IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Enterprise IT Contingent Staff  in  Chicago, IL
    Current Employee - Enterprise IT Contingent Staff in Chicago, IL

    I have been working at Blue Cross as a contractor for more than a year

    Pros

    Depending on the area you end up in Enterprise IT, you will like the people you work with day to day.

    Cons

    It is very difficult to get a full time position. Most people are contingent staff that BCBSA will keep around for years. No benefits for contingent staff, no paid holidays or sick days, and they are excluded from all company wide emails, meetings, and events.

    VERY difficult to make the jump from contingent staff to full time employee.

    Career advancement is almost impossible unless you want to get heavily involved in corporate politics.

    In IT unless you are working on a high visibility project, your GOOD work goes unnoticed to anyone above your manager. Any mistakes will be sure to be pointed out and made note of by your manager and director to bring up from time to time.

    Your yearly bonus is based on how leadership perceives you, not on your actual work ethic.

    Certain managers/directors are very eager to get ahead and give themselves a boost. They will take your work from you and present it to leadership as their own to gain praise.

    CIO will profess an "Open Door Policy", but managers and directors want all communication to go through "The Chain of Command".

    Serious issues of trust within the organization. Anyone who openly expresses their ideas or concerns that conflict with leadership views are told to shut up or look for employment elsewhere.

    Re-orgs in IT happen at least once a year for the past 3 years.

    Since the start of 2014, people have been leaving left and right.

    Advice to ManagementAdvice

    Your leadership has lead to a terrible work environment. NO ONE is happy. Trust is at an all time low. I have a feeling that a few more re-orgs will happen then the company will clean house and let all management go. The problem is at the top of EIT. Lead by Intimidation is no way to lead at all. He created this environment and nothing will change until he is gone.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Great people, but a lack of strong positive leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant  in  Chicago, IL
    Current Employee - Senior Consultant in Chicago, IL

    I have been working at Blue Cross full-time for more than a year

    Pros

    Company's greatest asset is its people that come from a wide variety of backgrounds and are generally smart, motivated, and team-oriented individuals.

    Cons

    Senior management lacks strong leadership and the will to change culture. Project management is chaotic that highlights the extreme lack of good project and people managers. Managers in place have been promoted based almost exclusively on individual accomplishments (especially for those that are great at setting up meetings), with little based on ability to manage and lead people. This is made worse by the fact that senior management appears to lack trust in its managers to actually have direct reports that would present great opportunities to develop people management/development skills. This best illustrated by there being many Managing Directors and Directors who lack the ability (and seemingly lack interest) in managing their direct reports, giving little actionable/clear guidance and blaming everyone else when things don't go as planned instead of themselves.

    Advice to ManagementAdvice

    Strong leadership does not always mean good leadership. Place greater emphasis on developing and promoting individuals who are actual effective managers of not only projects, but people. Believe it or not, your low and mid level staff are your greatest assets, but you are disconnected from what those individuals value in a workplace. Hiring more MD's and Directors that just sit in meetings all day and don't actually do any of the footwork, while all of your more junior staff leave is not the answer. Everyone recognizes the potential the company has in being a truly great place to work, but ultimately become jaded and leave after less than a couple years on the job.

    Negative Outlook
    Disapproves of CEO
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  5.  

    Company Review

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross

    Pros

    benefits, compensation, exposure to political environment

    Cons

    industry is in state of disarray due to ACA

    No opinion of CEO
  6.  

    Ok Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross

    Pros

    Ok company if you're kick starting your career, decent benefits, slightly below competitive salaries, unless you're target is at the executive level.

    Cons

    Your career is what you make, that being said - sometimes being in the right environment can make all the difference. I wouldn't recommend this company to a top performer who wants to be challenge and work around smart people . Internal politics and bureaucracy can be a turnoff. They're a little behind the curve with technology, and investing in their employees growth.

    Recommends
    Positive Outlook
  7.  

    Great opportunities

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross

    Pros

    Able to move up the ladder quickly

    Cons

    The culture is very politically driven.

    Advice to ManagementAdvice

    Be honest.

  8.  

    Incredible experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Intern  in  Washington, DC
    Former Employee - Intern in Washington, DC

    I worked at Blue Cross as an intern for less than a year

    Pros

    You are right in the heart of health policy and business. The people are incredibly friendly, and can teach you so much. Incredibly fast paced, you will have a great time.

    Cons

    The only con I could possibly think of is that often times everyone gets SO busy that as an intern, you find yourself a little lost.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Long Term Employment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Exempt Professional  in  Baton Rouge, LA
    Former Employee - Exempt Professional in Baton Rouge, LA

    I worked at Blue Cross full-time for more than 10 years

    Pros

    The company has great opportunities for those who are willing to work very hard to move forward in their careers.

    Cons

    No matter how long, hard or dedicated you were for the company you will always be considered a number never forget that.

    Advice to ManagementAdvice

    You are only as good as the people that work for you. Truly invest in listening to your employees and not putting on the act of pretending to care. You will be amazed at how much change you will see in the work you get back.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Horizon - Poor Senior Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - IT Manager  in  Newark, NJ
    Former Employee - IT Manager in Newark, NJ

    I worked at Blue Cross full-time for more than 10 years

    Pros

    Salary, Paid Time Off, Tuition Reimbursement

    Cons

    Poor leadership, Bed Bugs, Top heavy, not enough support staff, outsourcing everything. o Directors who don't know how to lead and then blame staff as the scapegoats.

    Advice to ManagementAdvice

    Wake Up!! Talk to your employees, treat people fairly, stop running a sweat shop - people need to have a life outside of Horizon. Stop outsourcing service and IT to people who do not care and can't speak English.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11.  

    Within Strategic Services, it is the ultimate training ground to learn how to play, or fall victim to, political games

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross full-time for more than 8 years

    Pros

    A number of staff members are incredibly smart and wonderful to work with. This can be a good environment to learn about the insurance industry at a high level (not at an operational level, but from a theoretical standpoint).

    Cons

    People stay because the culture in Strategic Services (management?) convinces them that they are truly not smart enough to do anything else. Low self esteem permeates this division. This is coupled with the fact that many (but not all) managers through SVPs will not give you real feedback. Leadership truly does pick their favorites and let's them shine (and protects them along the way). The rest are headed nowhere at a nice and slow pace. This is not a place to grow your career quickly. A lot of bad work habits are developed and cultivated here that will not do you any favors in any other company or industry. This is in no way an action-oriented organization (at least in Strategic Services) so if you are looking for real work, real results and real accountability, you should look elsewhere.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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