Blue Cross (TX)
3.1 of 5 21 reviews
www.bcbstx.com Richardson, TX 1000 to 5000 Employees

Blue Cross (TX) Reviews

Updated May 24, 2014

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3.1 21 reviews

                             

75% Approve of the CEO

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Darren Rodgers

(4 ratings)

47% of employees recommend this company to a friend
21 Employee Reviews
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    Wellness coach

    Wellness Coach (Current Employee)
    Richardson, TX

    ProsCoworkers great people, high pay and benefits

    ConsTerrible program, terrible job since most of time spent trying to enroll people not coaching, way behind the competition in quality of program, managers and director have little knowledge or understanding of how to run wellness programs, almost everyone working more hours than paid

    No, I would not recommend this company to a friend

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    ITG-Not Impressive

    Anonymous Employee (Former Employee)

    ProsLong term opportunities for part time employees

    ConsNot a good work environment.

    No, I would not recommend this company to a friend

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    Expected more from Blue Cross (TX)

    Claims Examiner III (Former Employee)
    Richardson, TX

    ProsCo-workers are friendly and easy to work with.

    ConsExcessive micromanagement. Changes their protocol every week for three weeks in a row while counting your production is unfair. I asked for more training several times. Then asked from peers that helped me. I had a serious health issue and was hospitalized a week and after a week back at work was told they may or may not hold my position for me. Altho, they claimed the time off into my production.
    Then, after two months they let me go. Production was good my quality was at 2 errors, 1 same day same error and was to have coaching on it. Their training is the worst I have ever seen. I asked a trainer a question and was told we have already covered that. And she moved on. Very poor place to work. all grey walls, No talking even signs up no talking, no whispering...Sad I have seen happier funerals.

    Advice to Senior ManagementSpend more time training and less time micromanaging. Why have a supervisor with out claim experience? Makes no sense at all.

    No, I would not recommend this company to a friend

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    Mixed experiences at BCBSTX

    Cliams Examiner III, Abilene TX (Former Employee)
    Abilene, TX

    ProsBCBS is extremely employee-friendly with regard to benefits and training. They seem to be most successful at cultivating talent on the lower-management level.

    ConsThe management style of BCBS in Abilene, Texas, was a mix of micro-managing, destructive divisiveness, and selective privilege. While most of my supervisors and senior supervisors were great, upper management encouraged a very visible split between "us" and "them," using information or withholding information to make the separation clear. Often upper management was condescending, elite, and dishonest. Instead of utilizing the talent on the floor, they ignored their employees' ideas, concerns, and constructive criticism. The work environment fluctuated between demoralized apathy to sheer frustration, largely due to the breakdown in respect and communication on the level of mid- to upper-management.

    Advice to Senior ManagementListen to your employers, actually listen, and realize they have a better understanding of their jobs, including problems and ways to improve, than you do. Give them credit for intelligence and a desire to excel; stop assuming that only management is worth your time and attention.

    No, I would not recommend this company to a friend

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    Great benefits!

    Applications Specialist (Former Employee)
    Richardson, TX

    ProsLots of new development. Some knowledgable people

    ConsTesting process is complicated. Release process is very time consuming

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    1 person found this helpful  

    Not worth the higher-end pay for local entry-level jobs in the area; redefined micromanagement!

    Claims Processor (Former Employee)
    Abilene, TX

    ProsBenefits package and pay scale

    ConsMangement and Corporate's heavy hand in even the minutia of your workday.

    Advice to Senior ManagementAllow outstanding performers, to perform. Increasing production is not achieved by calling meetings - you must let people produce.

    No, I would not recommend this company to a friend

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    2 people found this helpful  

    Poor employer

    Claims Examiner (Former Employee)
    San Angelo, TX

    ProsExcellent benefits. Great flexible hours. Plenty of OT at time and a half

    ConsPoor management leadership. Favortism from site director down to supervisors. So called quality programs are not beneficial. Racial issues abound in all departments.

    Advice to Senior ManagementLearn to be professional and not one sided when issues arise. If you are senior management you cannot show favortism to your employees. Get a handle or the racist supervisors before a lawsuit happens. Stop RIFFing people and then having a month long hiring spree

    No, I would not recommend this company to a friend

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    Blue Cross Blue Shield was a great company to work at.

    Credentialing Representative (Current Employee)
    Richardson, TX

    ProsThe location was close to my home.

    ConsWorking directly with the doctors and their staff.

    Advice to Senior ManagementI think the company should increase the salary for their employees.

    Yes, I would recommend this company to a friend

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    Six year employee during a period of tumultuous change.

    Anonymous Employee (Former Employee)
    Richardson, TX

    ProsCoworkers are generally very nice people. Very diverse work force. Work hours are often flexible. Benefits are generally competitive.

    ConsHours can often be very long, depending on the department. Work load can be heavy. Change is constant and often at very upsetting levels resulting in frequent organization realignments. Some of the drastic change is brought about by government and regulatory burden, but some of it is unnecessarily self inflicted.

    Advice to Senior ManagementMake only the minimum necessary changes to departments, structures, processes and bosses due to unavoidable market force changes.Too often, the first strategy employed by management is: let's reorganize! This approach and the resulting chaos is highly stressful to employees and often, it just isn't necessary.

    No, I would not recommend this company to a friend

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    • Disapproves of CEO

     

    Mediocre Place to Work in Texas

    Anonymous Employee (Current Employee)
    Richardson, TX

    ProsFairly good work life balance
    Nice work space

    ConsOld-school mentality regarding promotions
    Skewed view of what diversity means

    No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Blue Cross (TX) reviews and ratings — including employee satisfaction and approval rating for Blue Cross (TX) CEO Darren Rodgers. All 21 reviews posted anonymously by Blue Cross (TX) employees.