Blue Cross and Blue Shield Association

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Blue Cross and Blue Shield Association Reviews

Updated April 1, 2015
39 reviews filtered by
  • Chicago, IL Area
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2.7
39 Reviews
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Blue Cross and Blue Shield Association President and CEO Scott P. Serota
Scott P. Serota
24 Ratings

39 Employee Reviews

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  1. Wonderful experience, very responsive and engaging HR department.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Intern - National Programs in Chicago, IL
    Current Intern - National Programs in Chicago, IL

    I have been working at Blue Cross and Blue Shield Association as an intern

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company takes this internship program very seriously. The often had intern networking events, and they held supervisors responsible for giving interns a quality experience.

    Cons

    Once in your department, you have to make the extra effort to understand the org structure within other areas of BCBSA.

    Advice to Management

    --

  2. Analyst Life

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Programmer Analyst in Chicago, IL
    Current Employee - Programmer Analyst in Chicago, IL

    I have been working at Blue Cross and Blue Shield Association full-time (less than a year)

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    I come and go and train

    Cons

    Very informal. Dont like it.

    Advice to Management

    Do something.

  3. avoid in all cost

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Chicago, IL
    Current Employee - Anonymous Employee in Chicago, IL

    I have been working at Blue Cross and Blue Shield Association

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    When I finally leave this place it will be happiest day of my live.

    Cons

    The main problem with he company is the culture. The culture established at least in IT part of the company is basically tyranny. The management rules with fear, extinguish any independent thought and sacrifice interests of the company for own ego and gratification. To the lower levels of management the culture promotes sucking up to superiors and abusing people the report to them. Needless to say that most of people with good IT expertise have left the company. Qualified people who join the company realize they made a mistake and quickly leave. If you IT person avoid this in all cost

    Advice to Management

    Advise to top management to get rid of IT management and the structure of sycophants’ they created under them in last three years.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Decent overall benefits but cliquish culture with no upward mobility

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Finance in Chicago, IL
    Former Employee - Finance in Chicago, IL

    I worked at Blue Cross and Blue Shield Association full-time (more than 5 years)

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    Pros

    Most employees are easy to work with and get along. Lots of power struggles at middle and upper management levels and annual re-organization efforts can create open open positions and opportunities in other areas if you want to experience other functions.

    Cons

    Friends/relationships favored over performance. Management deeply rooted in their ways and unwilling to change the status quo, regardless of benefits or opportunity for improvement. 'Old guard' employees are allowed to ride out their career to retire with full pension benefits while younger employees work hard to pay for those benefits.

    Advice to Management

    Let go of the 'old guard' baggage and take a chance on growing new talent internally. Chance the cliquish culture proliferated by your managers and talent will come to you.

  6. Intern

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Intern - Intern - Hourly in Chicago, IL
    Former Intern - Intern - Hourly in Chicago, IL

    I worked at Blue Cross and Blue Shield Association as an intern (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work as an intern as the internship program is structured where one gets an in-depth experience in working at Blue Cross Blue Shield.

    Cons

    A lot of management has been there for over 15-20 years, so they are very much planted in their positions which leaves little upward mobility for people looking to work up the career lader.

    Advice to Management

    Great internship program, in the future, try to have all the interns work on a project where they can all interact with one another instead of just a small group.

  7. Blue Cross Blue Shield Association is a good place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL

    I worked at Blue Cross and Blue Shield Association full-time (more than 8 years)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    It is a very good company for women to advance, the majority of the wrokforce there is female. The company as a whole does strive to provide a good work-life balance, though it isn't always possible.

    Cons

    In an industry that is heavily involved with politics, some of it does bleed over into the day to day workplace.

  8. Helpful (8)

    Managing Director - National Programs

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Managing Director in Chicago, IL
    Current Employee - Managing Director in Chicago, IL

    I have been working at Blue Cross and Blue Shield Association full-time (more than 8 years)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Location - easy access to public transport and a great neighborhood
    Name - a prestigious company
    Longevity - most people who make it in can stay for a long time
    Work day - 37.5 hrs, easy to do

    Cons

    There is no way to prepare or mold to the politics within this organization. You either are a very political (2-faced, deceptive, appearance over substance) person or you are not. If you are not - your skills, knowledge or work ethics mean nothing.
    Be aware - if you work here, you may be fired for doing things other people might consider smart. I.e. working from home after hours, making LinkedIn connections (take time to notice that people currently employed there have very weak LinkedIn Profiles), introducing yourself to others within the company (all introductions and interactions are directed).

    Advice to Management

    Review your internal culture (a re-org is not enough to improve operations).
      Your employees are not aware of ACA and are making decisions without considering how the over all market will change - national accounts, TPA's and through the exchanges.
    BCBSA can lead the market but your staff is too political and uninformed to do anything but respond to research that is years old.

  9. Helpful (3)

    Don't work here if you have a family

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Manager in Chicago, IL
    Former Employee - Senior Manager in Chicago, IL

    I worked at Blue Cross and Blue Shield Association full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The pay and work location in the Chicago loop are great

    Cons

    Busy work, lack of challenging work. Ineffective reporting structure. Too much time spent on department projects, hours of meetings leaving not much time to do your actual job. Unless you are willing to be the earliest bird in the morning, and the one who leaves last at night, you'll be overlooked. Lack of work life balance and ability to flex your schedule when practical.

  10. Helpful (2)

    Great people, but a lack of strong positive leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Consultant in Chicago, IL
    Current Employee - Senior Consultant in Chicago, IL

    I have been working at Blue Cross and Blue Shield Association full-time (more than a year)

    Negative Outlook
    Disapproves of CEO
    Negative Outlook
    Disapproves of CEO

    Pros

    Company's greatest asset is its people that come from a wide variety of backgrounds and are generally smart, motivated, and team-oriented individuals.

    Cons

    Senior management lacks strong leadership and the will to change culture. Project management is chaotic that highlights the extreme lack of good project and people managers. Managers in place have been promoted based almost exclusively on individual accomplishments (especially for those that are great at setting up meetings), with little based on ability to manage and lead people. This is made worse by the fact that senior management appears to lack trust in its managers to actually have direct reports that would present great opportunities to develop people management/development skills. This best illustrated by there being many Managing Directors and Directors who lack the ability (and seemingly lack interest) in managing their direct reports, giving little actionable/clear guidance and blaming everyone else when things don't go as planned instead of themselves.

    Advice to Management

    Strong leadership does not always mean good leadership. Place greater emphasis on developing and promoting individuals who are actual effective managers of not only projects, but people. Believe it or not, your low and mid level staff are your greatest assets, but you are disconnected from what those individuals value in a workplace. Hiring more MD's and Directors that just sit in meetings all day and don't actually do any of the footwork, while all of your more junior staff leave is not the answer. Everyone recognizes the potential the company has in being a truly great place to work, but ultimately become jaded and leave after less than a couple years on the job.

  11. Helpful (3)

    Frustrating and Depressing Environment in Enterprise IT

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Enterprise IT Contingent Staff in Chicago, IL
    Current Contractor - Enterprise IT Contingent Staff in Chicago, IL

    I have been working at Blue Cross and Blue Shield Association as a contractor (more than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Depending on the area you end up in Enterprise IT, you will like the people you work with day to day.

    Cons

    It is very difficult to get a full time position. Most people are contingent staff that BCBSA will keep around for years. No benefits for contingent staff, no paid holidays or sick days, and they are excluded from all company wide emails, meetings, and events.

    VERY difficult to make the jump from contingent staff to full time employee.

    Career advancement is almost impossible unless you want to get heavily involved in corporate politics.

    In IT unless you are working on a high visibility project, your GOOD work goes unnoticed to anyone above your manager. Any mistakes will be sure to be pointed out and made note of by your manager and director to bring up from time to time.

    Your yearly bonus is based on how leadership perceives you, not on your actual work ethic.

    Certain managers/directors are very eager to get ahead and give themselves a boost. They will take your work from you and present it to leadership as their own to gain praise.

    CIO will profess an "Open Door Policy", but managers and directors want all communication to go through "The Chain of Command".

    Serious issues of trust within the organization. Anyone who openly expresses their ideas or concerns that conflict with leadership views are told to shut up or look for employment elsewhere.

    Re-orgs in IT happen at least once a year for the past 3 years.

    Since the start of 2014, people have been leaving left and right.

    Advice to Management

    Your leadership has lead to a terrible work environment. NO ONE is happy. Trust is at an all time low. I have a feeling that a few more re-orgs will happen then the company will clean house and let all management go. The problem is at the top of EIT. Lead by Intimidation is no way to lead at all. He created this environment and nothing will change until he is gone.

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