Blue Cross and Blue Shield of New Mexico

www.bcbsnm.com
Engaged Employer

Blue Cross and Blue Shield of New Mexico Reviews

Updated August 1, 2015
7 reviews filtered by
  • Any Location
  • Any Job Title
  • Any Status
Employment Status

Reset
2.6
Rating Trends
Recommend to a friend
Approve of CEO
(no image)
Kurt Shipley
4 Ratings

7 Employee Reviews

Sort: Popular Rating Date
  1. Best job I've ever had (yes, even with the cons)

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Albuquerque, NM
    Current Employee - Anonymous Employee in Albuquerque, NM

    I have been working at Blue Cross and Blue Shield of New Mexico full-time

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    The pay and benefits are outstanding as is the opportunity to work from home. I feel very well supported by my colleagues and am surrounded by quality people. Excellent opportunities for growth if you are qualified and motivated to do so.

    Cons

    It is stressful and overwhelming at times just like most other jobs. Processes change constantly with no or minimal input from end users. Redundancy and frivolous documentation robs us of the productivity and output we are capable of delivering.

    Advice to Management

    Listen to those of us who work with the tools you develop and listen from day one. You will save yourself months of repetitive complaints and lost productivity by doing so. All new processes should be developed with the direct input of your troops on the ground. Give more of us a seat at the table functioning as a single team - from Directors to Health Coordinators. We are battling redundancies and frivolous processes that significantly impact our productivity. One week of honest directed problem solving input from end users would substantially enhance output and quality without having to spend another dime on outside consultants or third party contractors. We are already here - let us help solve our own problems.


  2. A great place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Claims Processor in Albuquerque, NM
    Former Employee - Advanced Claims Processor in Albuquerque, NM

    I worked at Blue Cross and Blue Shield of New Mexico full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    You get all the necessary training you need to complete that job.

    Cons

    Certain supervisors will intimidate you about keeping your job.

    Advice to Management

    Great environment to work in, but reduce the stress.


  3. claims examiner

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Claims Examiner in Albuquerque, NM
    Current Employee - Claims Examiner in Albuquerque, NM

    I have been working at Blue Cross and Blue Shield of New Mexico (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great benefits and flexible with schedules

    Cons

    Not much freedom in decision making, extremely tedious

    Advice to Management

    Provide more tools to succeed to goals


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Good Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross and Blue Shield of New Mexico full-time

    Negative Outlook
    Approves of CEO
    Negative Outlook
    Approves of CEO

    Pros

    Competitive pay, professional environment, opportunities for advancement.

    Cons

    Not enough communication between departments.


  6. Helpful (2)

    Another Sweatshop

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Advanced Claims Processor in Albuquerque, NM
    Former Employee - Advanced Claims Processor in Albuquerque, NM

    I worked at Blue Cross and Blue Shield of New Mexico full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Decent benefits Decent pay especially for ABQ area If you are a claims processor you don't have to talk to customers Company offers "flex time" which makes doing a boring job sort of ok. You will learn a lot about the Health Insurance industry.

    Cons

    Clique-ish Ridiculous office politics Job doesn't involve much thinking. Very robotic. You are expected to be at your desk all day except for breaks/lunches. If you need to use the restroom it better be during those time frames. Zero opportunity to promote unless you're part of the aforementioned clique.

    Advice to Management

    Conduct more team building exercises. Out sourcing to the Philippines doesn't actually save you any money, but cutting your redundant and useless middle managers will. Stop promoting your "best friend." Promote people with good work ethics, and knowledge. If you're going to threaten someone with disciplinary action you better make sure you document it otherwise you look like a moron.


  7. What a horrible place

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross and Blue Shield of New Mexico

    Pros

    If you like reliving your high school years of drama and cliques then this is the place for you

    Cons

    - the supervisors are micromanagers - The supervisors have their cliques and favorites - Will put you into projects with minimal training so you're completely lost and your ratings drop - wanting to back out of so projects will result in a write up. - They prefer you plan your time off . So calling in sick will get you in trouble. Nobody plans on getting sick. - supervisors have other people from teams to spy on you so they can report you - you are required to stay at your desk all day long. Long periods of time in the bathroom will be taken from your 30 min lunch. - I've noticed other people talking for long periods of time but when you get up you get in trouble. This is allowed if your in the clique of supervisors. - overtime hours are mandatory and it is constant.

    Advice to Management

    Get new supervisors and clean out your techs


  8. Horrible organization - unethical organization that puts members last

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - In Care Coordination in Albuquerque, NM
    Current Employee - In Care Coordination in Albuquerque, NM

    I have been working at Blue Cross and Blue Shield of New Mexico

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    My co-workers are a delight. Smart and knowledgable and helpful to one another At one time we had a supervisor that had our backs and worked with us to help our members -- sadly this is no longer true

    Cons

    members are last on the minds of the executives and BCBS and HCSC Big bonsus paid to Sr execs...I mean big bonsus Employees are treated like slaves Demands are unreasonable

    Advice to Management

    Wake UP! You are losing staff and membership to your competitors. Pay attention and listen to your managers and staff-- they are in the trenchs and know what is going on. This was a good company and now we cannot wait to find another position.



Showing 7 of 6 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.