Blue Cross and Blue Shield of North Carolina Reviews

Pros

Excellent benefits
Competitive Salary
Opportunity for growth

Cons

Current senior management has abandoned any commitment to supporting North Carolina based employees and business and has begun to outsource highly committed and loyal employees.
Most of the IT Workforce is in a panic as outsourcing continues... the 'business' side of the company will soon feel the impact of this outsourcing... doubt it will be able to adapt to the impact.
Huge number of Prima Donna's throughout the company
Bloated upper management (VPs, SVPs & C levels). Normal workforce shrinks while management essentially remains the same.
High stress in it current 'transformation'.

Advice to Senior Management

Remember your roots (NC) and take a lesson from the past CEO showing loyalty to your home state employees and surrounding businesses.
Become less concerned about controlling the perception of the company and do things that will speak for themselves and make a real difference.

Pros

Good Benefits, Decent Salary, Flexible Work Time

Cons

No Training, Lack of communication with employees,

Advice to Senior Management

Value your employees instead of selling them off to be outsourced.

Pros

They are competitive with benefits and pay. They provide flexible work schedules, and work from home options for most employees. They recognize they employ many talented and creative people and have made an effort to open dialog throughout the company.

Cons

Lacking leadership, direction, and foresight starting at the top. Recent changes within the organization have caused many good employees to leave, and for moral to decline. Many silos, and areas of cliques.

Pros

Good health benefits and work life balance. 401K matching. Gym facilities in multiple buildings. Flexible work options such as telecommuting. Onsite backup child care. Promotion of healthy lifestyle.

Cons

Middle management is mostly a political game and ends up becoming more of a roadblock to progress. Fragmented organization that seems to have different agendas at times.

Advice to Senior Management

Thin out the middle management layer - (managers and directors). Continue to focus on the customer and not so much on the bottom line.

Pros

Good benefits, flexible work schedule, work from home, employer match on 401K, employer contributions to HSA and Dependent Care FSA.

Cons

There are too many levels of management and bureaucracy to get anything done without everyone trying to CYA. The performance review process is a complete joke, with management dictating your goals half-way through the year, only to penalize you at review time for not completing their goals. Advancement and training are basically non-existent and the incentive to "think outside the box" is met with strong resistance from management as the consensus is "we've always done things this way". Employees are hesitant to exchange ideas and are berated for anything they do wrong and seldom acknowledged for anything they do right.

Advice to Senior Management

Less red tape and allow an open environment where employees can share their opinions and ideas.

Pros

Vacation time is good. Flexible work options in some cases. Provide computer. Leadership training and internal networking organizations are very good

Cons

Management does not support personal career development. Management is not accomodating with personal family medical issues and felixible work schedules for this. You would think a healthcare company would be accomodating.

Pros

Many opportunities; employee development; great benefits; work-life balance; focus on healthy lifestyle = one of the best companies in Raleigh.

Cons

Organizational change can be slow.

Advice to Senior Management

The company does a pretty good job at communicating with the employees; but, let them feel like their voices matter.

Pros

Pay and benefits are good. The facilities are good, great cafeteria, fitness center, etc.

Cons

Political and filled with favoritism & secrecy from the mgr level on up. Communication is often poor, and the leadership/vision lacking. Lots of double-talk, and frustrating levels of red tape and beaurocracy.

They seem to have higher turnover and increased paranoia recently now with 'Outsourcing' being 'something we're looking at'

Advice to Senior Management

I understand it's difficult to manage a bunch of highly compensated engineers at an insurance company and outsourcing may be necessary, but manage/publish the information wisely and treat individuals respectfully. This is their livelihood you're sending to India.

It's difficult to have a positive work environment during this, so get it over with ASAP...no need to announce that you're starting a study about outsourcing that you may have some results about it 6 months.

Pros

Great Benefits
Flexible Work Options
Relaxed Dress Code
Onsite amenities such as cafeteria, fitness center, child care, bank
Company cares about its members

Cons

Highly Political Environment
Overt Favortism
Department and teams within departments are not aligned
Poor management across IT organization
Constantly Changing Initiatives

Advice to Senior Management

Hire and retain people leaders based on abilities and skill rather than tenure at the company. Many of the directors and managers are stuck in the "old days," and are not forward-thinking.

Pros

The benefits are great as well as the laid back atmosphere.

Cons

It is hard to move out of customer service to another department.

Advice to Senior Management

Try and give the people in customer service more opportunities to move up within the company.