Blue Cross and Blue Shield of North Carolina

  www.bcbsnc.com
  www.bcbsnc.com

Blue Cross and Blue Shield of North Carolina Reviews

Updated December 15, 2014
Updated December 15, 2014
130 Reviews
3.4
130 Reviews
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Blue Cross and Blue Shield of North Carolina President & CEO Brad Wilson
Brad Wilson
62 Ratings

Review Highlights

Pros
  • The work life balance is great, provided you are under a good management team (in 23 reviews)

  • GREAT benefits and slightly higher pay than the companies i have worked for in the past (in 25 reviews)


Cons
  • Slow to change even though attempts by management to the contrary (in 5 reviews)

  • Very hard to move around within the company (in 4 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Customer service professionak

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross and Blue Shield of North Carolina

    Pros

    Great work environment to grow

    Cons

    If you can't keep up with the pace, you will be left behind

    Recommends
    Positive Outlook
    Approves of CEO
  2. 1 person found this helpful  

    Revolving Door

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross and Blue Shield of North Carolina

    Pros

    The company has great benefits and perks.

    Cons

    Management within the department and lack of training.

    Advice to ManagementAdvice

    There is a revolving door within this department and HR just turns a blind eye regardless of the numerous complaints. People are leaving without having another job just to stop dealing with the stress. People in the department constantly feel they are overworked and have voiced their concerns to management with no response tips or suggestions to improve. Please investigate management in the department.

    Negative Outlook
    Approves of CEO
  3. 1 person found this helpful  

    Great people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Cross and Blue Shield of North Carolina

    Pros

    Great people
    CEO focus on improving communication

    Cons

    Slow moving
    Some functions being outsourced
    Management not very transparent

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5.  

    Overall a great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Agile Scrum Master in Durham, NC
    Current Employee - Agile Scrum Master in Durham, NC

    I have been working at Blue Cross and Blue Shield of North Carolina full-time (more than 5 years)

    Pros

    The company is very focused on the well being of their employees. The culture promotes and rewards production rather than hours spent on site. Customer service is constantly stressed. The CEO is very down to earth and open minded. He is available to all employees. The salaries seem competitive and the benefits are great.

    Cons

    Many at the management level are still stuck in outmoded ways of getting work done and lack vision for a new era of being quick to respond to the market. Many of them are so worried about losing control of their area that they put in policies and processes that hinder progress.

    Advice to ManagementAdvice

    Educate the managers on empowering their reports rather than controlling them.

    Recommends
    Positive Outlook
    Approves of CEO
  6.  

    Great place to work - support their people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Program Manager in Durham, NC
    Current Employee - Program Manager in Durham, NC

    I have been working at Blue Cross and Blue Shield of North Carolina full-time (more than 8 years)

    Pros

    PTO - good benefits, onsite gym

    Cons

    Not clear the direction it is going or how/why decisions made

    Advice to ManagementAdvice

    Change management should improve

    Recommends
    Neutral Outlook
    No opinion of CEO
  7.  

    RN Case Manager

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Cross and Blue Shield of North Carolina

    Pros

    Supportive management team and work from home available

    Cons

    needs to update computer system

  8.  

    Good Environment

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Professional in Durham, NC
    Current Employee - Customer Service Professional in Durham, NC

    I have been working at Blue Cross and Blue Shield of North Carolina as a contractor (less than an year)

    Pros

    Flexible, most people are nice. The work isn't too difficult. Cafeteria is great.

    Cons

    Catty co-workers, whom team leaders ignore and allow to run rampant without consequences. You never interact with the team lead, hardly know who you are, no meeting to discuss progress/issues,etc. No clear expectations, goals, mostly working like a robot with no real idea of your work's impact.

    Advice to ManagementAdvice

    Treat all employees the same, weather they are a contractor or actual BlueCross Employee. It gives off an us vs them mentality. They don't need to have all the benefits fine. But through things like customer service appreciation week, one could see the disparity in the "appreciation." I am sure gym privileges can be given to all as well as participation in several company wide activities that are strictly for just Employees. If management can work on filling this gap, I believe the work environment and productivity will both thrive.

    Also having more and better avenues for contractors to become full-time BlueCross employees if they are doing an excellent job.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9. 1 person found this helpful  

    Former Project Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Project Manager in Durham, NC
    Former Employee - Project Manager in Durham, NC

    I worked at Blue Cross and Blue Shield of North Carolina full-time (more than 8 years)

    Pros

    Can learn a lot about how health insurance works
    Decent pay and benefits
    Will get good work experience, if you can survive here you can work just about anywhere
    Can grow career in short amount of time if you know the right people
    Some benefits are good like on site gym and cafe
    Most other companies who get you know you work your butt off so they will hire you if in this area.

    Cons

    This place is highly political, because 75-80 percent are women so be prepared to constantly be watching your back. Lots of back stabbing and throwing people under the bus! If you love to gossip you will love this place.

    People who have bad behaviors but who are relatively smart will get promoted versus someone who is quieter but not hell on wheels.

    HR is a joke and they really help mgmt find ways to get you out the door if that's what they want. This place has very little ethical standards when it comes to doing the right thing for employees. The company is all about saving themselves! I left on my own but have seen how devious mgmt and HR can be.

    If you get a bad manager, be prepared to be over worked while getting paid less, asked to take on more and more with no increase with pitiful raises and bonuses. 7% -10%target bonus in general depending on your role but if haven't been kissing up to your manager forget being on the higher scale of this. When you get promoted HR always give the spill about total compensation which includes the bonus, but when it's time to pay out the bonus the speech is you should be thankful to get one at all even though it's pathetic.

    So much turnover and loss throughout my 9 years of working there of good people. Mostly because good people aren't promoted or paid for how much they worked. Little life/work balance depending on area.

    Lost great leader in last CEO who was more transparent and cared for employees and customers.

    Advice to ManagementAdvice

    Stop slashing benefits and other compensation and lying to employees. You put so much spin on things that aren't in the best interest of employees and instead of telling the truth about why you are doing something, you lie and spin it as something else. But guess what the employees can tell.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful  

    Absolutely horrific!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Durham, NC
    Former Employee - Anonymous Employee in Durham, NC

    I worked at Blue Cross and Blue Shield of North Carolina as a contractor (less than an year)

    Pros

    If you believe in growth through nepotism and thus have family, friends etc., then this is your place! You don't have to know your job, be professional, conscience just "be in" you'll succeed.

    Cons

    Top management needs to get into the "pits" of the day to day business from the ground up to stop the blatant discrimination, nepotism and outright lack of honest leadership in order to truly succeed as a company going forward. I hope if you knew what truly transpires in the "pits" you would let half of the employees go and bring in honest, hard working individuals that would foster true leadership skills; honesty, integrity, compassion etc.

    Advice to ManagementAdvice

    Same as above comments in the "con's" section.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11.  

    great experience working for the big blue

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Business Support Analyst in Chapel Hill, NC
    Current Employee - Business Support Analyst in Chapel Hill, NC

    I have been working at Blue Cross and Blue Shield of North Carolina full-time (more than 10 years)

    Pros

    able to work independently (depends on your boss) able to work from home(depends on your boss) make decisions, flexible work schedule, decent pay

    Cons

    inconsistency in management, health insurance for family is on the higher side

    Advice to ManagementAdvice

    offer lower health insurance to your employees, especially those who retire and are on a fixed budget

    Recommends
    Negative Outlook
    No opinion of CEO

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