Blue Cross and Blue Shield of Texas

www.bcbstx.com
Engaged Employer

Blue Cross and Blue Shield of Texas Reviews

Updated August 25, 2015
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42 Employee Reviews

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  1. Helpful (1)

    Master Clerk

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Master Clerk/Provider Administration in Richardson, TX
    Former Employee - Master Clerk/Provider Administration in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield of Texas full-time (More than 10 years)

    Pros

    Great Benefits, Workout Facility , Awesome Credit union and Nice building

    Cons

    Poor Management, Overtime during week and Saturdays , While on maturity leave my job was filed one week before I was to return after 15 years of service. When I reported concerns I was told I was being malicious. In a department meeting management told everyone " if you don't like your job then find a new one" horrible experience

    Advice to Management

    Listen to your employees concerns . Be more loyal to those who put in hard work everyday.


  2. awesome and demanding w/o consideration of employee's needs

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Worth, TX
    Former Employee - Anonymous Employee in Fort Worth, TX
    Doesn't Recommend
    Positive Outlook

    I worked at Blue Cross and Blue Shield of Texas full-time (More than a year)

    Pros

    If overall company performance did well, certain level employee's get bonus! Because of Obama care, multiple changes happening in insurance arena- great opportunities for advancement Co looks for and encourages new ideas Once stable & meet requirements, great work from home program Place heavily importance on work-life balance & ethical behavior

    Cons

    BCBS infrastructure very separated from it's subsidiaries, such as HCSC Services, which cause inconsistency with overall management, different products managed by diff states, you can work there and still not be aware of all resources or customers, So because of that there are no consistency in management/policies Frequently demanded OT x2hrs per day for weeks at a time Lack of communication at even the local office & upper offices, a director may tell a manager to chg a process, the manager may tell the supervisor, but seemed to be no communication to worker bee's and it goes on daily basis, very disruptive Promote individuals with lack of experience for there management roles Computer systems are ones they developed and it's so difficult to get productivity, crashes weekly and you can work another task while waiting screen to change Ethics & Work life balance go by the wayside, management does not practice ethical behavior nor provide any time or encouragement of work life bal, its only in theory

    Advice to Management

    Improved processes with some level of consistency, Improved automation & computer systems used for areas productivity demands, Employ upper managers with experience, if you have non-experienced senior management, sup's and team leads, how can appropriate decisions be made and they must have critical thinking ability not a bullying/brow beating philosophy


  3. Not what I expected. Didn't get the chance to work.

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Underwriter
    Former Employee - Assistant Underwriter
    Doesn't Recommend

    I worked at Blue Cross and Blue Shield of Texas full-time (Less than a year)

    Pros

    Great training and trainers. Nice co-workers

    Cons

    Lack of empathy. Feels like your just a robot there to do work without any issues. People have issues! it's the real world! Unreasonable expectations.

    Advice to Management

    At least act like you have a heart. Geez!


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  5. Helpful (1)

    developer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Dallas, TX
    Current Employee - Developer in Dallas, TX

    I have been working at Blue Cross and Blue Shield of Texas full-time (More than a year)

    Pros

    nothing much about the pros...good benefits

    Cons

    No knowledge improvement and most of the time without work...

    Advice to Management

    technology competence is very out dated


  6. Helpful (1)

    Mediocre Place to Work in Texas

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Richardson, TX
    Current Employee - Anonymous Employee in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Blue Cross and Blue Shield of Texas full-time (More than 8 years)

    Pros

    Fairly good work life balance Nice work space

    Cons

    Old-school mentality regarding promotions Skewed view of what diversity means


  7. Helpful (3)

    Six year employee during a period of tumultuous change.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Blue Cross and Blue Shield of Texas full-time (More than 5 years)

    Pros

    Coworkers are generally very nice people. Very diverse work force. Work hours are often flexible. Benefits are generally competitive.

    Cons

    Hours can often be very long, depending on the department. Work load can be heavy. Change is constant and often at very upsetting levels resulting in frequent organization realignments. Some of the drastic change is brought about by government and regulatory burden, but some of it is unnecessarily self inflicted.

    Advice to Management

    Make only the minimum necessary changes to departments, structures, processes and bosses due to unavoidable market force changes.Too often, the first strategy employed by management is: let's reorganize! This approach and the resulting chaos is highly stressful to employees and often, it just isn't necessary.


  8. Heart in the right place; head not attached.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    Pros

    Excellent pay and benefits; hands on, personal involvement with beneficiaries.

    Cons

    Short-sighted decision-making; unfamiliar with major aspects of covered population by leadership.

    Advice to Management

    Hire experts; fire contractors with proven unsatisfactory performance.


  9. Helpful (5)

    This is a solid place to work overall but not confident in the ordinations direction.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Service Representative in Houston, TX
    Current Employee - Marketing Service Representative in Houston, TX
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at Blue Cross and Blue Shield of Texas (More than a year)

    Pros

    There is a lot of money to be made at this company and in this industry as a whole. The people at this company are hard workers for the most part, at least at this location.

    Cons

    There is a lot of opportunity to grow but from my experience they do a very poor job at realizing talent. The rating I gave is low because because the company as a whole needs to make a lot of organizational changes as well as advancing technology. The technology utilized at this company was really an embarrassment to be quite honest. If this were 2005 then they might be on pace with the industry.

    Advice to Management

    Stop promoting people to leadership positions based on years of service. In less than a year to leadership roles (a supervisor and a manager) were filled by people that were not only not capable but actually demonstrated they were not leadership worthy. But because of the 10+ years experience "it was time." Using the it was time reasoning is a good way to drive a company into the ground.


  10. contract specialist

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Contract Specialist in Richardson, TX
    Former Employee - Contract Specialist in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Blue Cross and Blue Shield of Texas full-time (More than 10 years)

    Pros

    flex time good benefits good pay

    Cons

    depends on the manager


  11. Blue Cross Blue Shied

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advocate in Marshall, TX
    Current Employee - Customer Advocate in Marshall, TX
    Doesn't Recommend
    No opinion of CEO

    Pros

    Pay, Benefits, Bonuses other than that nothing

    Cons

    Claims to have a work-life balance in which I found that not to be true. Has a no retaliation policy for reporting individuals who are unethical or being bullied in the workplace. Seen numerous individuals get in trouble for reporting issues in the workplace threaten to be written up,etc Just for reporting the issue.

    Advice to Management

    Some individuals do have other responsibilities like children and do have to take off to take care of them from time to time. Employee's shouldn't be penalized for taking time to take care of family. Wish they were more understanding of individuals with children,etc.



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