Blue Nile Reviews

Updated April 16, 2015
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2.3
46 Reviews
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Blue Nile President & CEO Harvey Kanter
Harvey Kanter
15 Ratings

Employee Reviews

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  1. Helpful (1)

    questionable management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Blue Nile full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Coworkers! Smart, fun, great to work with so many good people.
    Ideals. They started with the right ideas, but the execution has eliminated the heart of it all.
    Location. Easy to get to from just about anywhere

    Cons

    Poor training (other than the Customer Service department)
    Office politics & power games in middle & upper management

    Advice to Management

    Understand what you're actually asking of your employees and how they're compensated and rewarded

  2. good company to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Blue Nile

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - great people to work with
    - good office location (Pioneer Square)
    - great work and life balance
    - the company places a high value on social responsibility, I love to volunteer for the causes they support

    Cons

    - could use more training opportunities and emphases on individual career development
    - compensation is behind market

  3. Helpful (1)

    Easy come, easy go on the ITA team

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Blue Nile as a contractor (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    The team was a great team of guys. Very knowledgable and highly expert at thier jobs. I have nothing but respect for them. Especially the new development manager.

    Cons

    Plain and simple, team members are wearing to many hats. At least 5 that I've counted so far but I'm betting there are more. If you are on this team, you are a Developer, a Tester, an Analyst, a DBA and Prod Support. This is because of a legacy of poor or completely absent management. Kudos to the new development manager who is trying to fix this. I'm afraid you've a long road ahead, though.

    Advice to Management

    As for a solution, additional developers from outside are not the immediate fix. You have to relieve the current develolpment team so that it can support the training of new developers before you can do this. That means QA guys, Analysts and perhaps a temporary addition of developers who are already familair with the Blue Nile context.

    Lastly, many on this team used to be DBA's or SQL developers and that's fine. What they should recognize though, is that reading, writing and analyzing complex PL/SQL scripts is not and never has been a *JAVA* developer's job. Hibernate was created in the first place so that Java developers could be Java developers and not DBA's. The implication is that anyone who bills himself as a Hibernate guy is probably NOT a guy who is likely to be able to decifer complex PL/SQL as he has been using Hibernate to avoid DB specific code in the first place. This is appropriate. It's a DBA's job. ...which leads us full circle right back to the issue at hand. Expertise, specialization and the appropriate "Division of Labor".

    It takes money to make money. Do you want experts or people who can do everything badly? I would like to point out that this sort of thing is likley what's contributing to employee turnover. Making a developer wear 4 or more hats is pretty stressful. You become responsible at all levels of the operation. If that is how things are going to be, why not work for the A! instead?

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  5. Helpful (2)

    Great coworkers with amazing work ethic!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Blue Nile full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Amazing Co workers, and so helpful very much a team environment. Customers are amazing as well, a majority are always stating how much they love us! Over time hours during Christmas helps with Christmas gifts!

    Cons

    The systems are old and make the job much more difficult than it should be for the pay.

    Advice to Management

    Challenges for sure is the turnover in leadership in customer service. One of the 4 supervisors is the best leader and manager I have ever worked with. If they could have the rest of the leadership care half as much as she does, this will help with turnover. The other 3 supervisors are far from capable of doing the job. One cries whenever it gets slightly stressful, which is not a good example for the team. The other 2 just don't seem to care. Hope they can figure this out before they burn out the one good one!

  6. Helpful (2)

    Unfortunately a company in decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Blue Nile full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people who have worked at the company over the years but have since left. Good networks of past employees.
    Fun product.
    Good business model.

    Cons

    Turnover is high enough that it consistently impacts productivity, with no end in sight.
    Some homegrown managers and directors who have little to no management experience outside of Blue Nile
    No career development, no career ladder for those in customer service. The only exception I can think of was one group who developed their own program but the company doesn't have anything across all departments.
    Overall sense that the company is in decline and no longer is innovative, no clear vision or bold plans other than tactical plans.

    Advice to Management

    Find the right balance between micromanagement and too much talking, not enough action.
    Be bold and try more things. Don't kid yourselves on the real impact that some of your actions have on the company and its results, especially if it's only one small action.
    Work on culling out bad managers who hold the company back from its full potential.

  7. Helpful (1)

    High stress job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Nile full-time

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits are lacking compared to other similar web-based companies. There is no drive to retain or promote employees from within, always sad to see good folks go on to other companies for career growth opportunities.

    Cons

    Lack of work/life balance. The company runs so lean that you feel guilty taking your paid time off. HR is hard to get a hold of for your questions... too busy planning culture events.

  8. Helpful (3)

    The company calls itself lean when it's actually just cheap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Blue Nile full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Healthcare is paid for by the company.
    You can learn a lot about diamonds/jewelry, especially if you're new to the industry.
    As a small company, you'll know everybody and everybody knows you.

    Cons

    The company calls itself lean by making more people take on additional responsibilities without a commensurate increase in pay. Then people quit and these responsibilities are parsed out to others. Again, without an increase in pay. Turnover is incredibly high for such a small company-and this even excludes the hourly call center workers.
    The culture is top-down, innovation from the bottom up is generally dismissed.
    The concept of cross-department coordination, communication, team work, is non-existent. Very silo'd in terms of thinking.
    Work is done on a "hurry up and wait" concept. Don't be surprised if you spend a week on a project and only 10% of what was asked for is actually used.

    Advice to Management

    If employee retention is truly a priority, then do more than pay lip service to it. People leave because they are underpaid (by 20-30%) and there are no little perks to make people stay. Parking is atrocious with high cost. Cheap sodas aren't enough

  9. Helpful (3)

    Frustrating and Stifling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Nile full-time

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    One of the few positives about working here was the bonding with co-workers that resulted from a shared experience of incompetent and oppressive management.

    Cons

    The biggest challenge about working here was the massive disconnect between management and non-management. There's an 'Us and Them' mentality. If you're not in the management club, you will be treated less than equal and won't be privy to company information that you should, in order to do your job better. Management in my department specifically was condescending, disorganized, uninspiring, and two-faced. Even more frustrating is that none of them were even qualified to be making the decisions they were. Many had no experience in their own field, but had made it to their high level positions by bullying their way or sucking up to the right people. There is ZERO room for professional development. Nothing is based on talent, initiative, or productivity. It's all politics here. There's also a major lack of company direction, where it's headed, what it's going to look like, etc. I was not fired from here, I left by choice.

    Advice to Management

    Hire upper-level managers who are actually talented and experienced in their field. Managers should be good leaders with people skills. Work on creating an inclusive office environment.

  10. Helpful (2)

    Smart people, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Nile full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Extremely laid back. All the devs are really smart and willing to help. Good work/life balance.

    Cons

    Things get crazy during the holiday season. Pay is not on avg with most all other companies. Lots of maintenance to do and not enough people to do it.

  11. Good Company with Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Copywriter in Seattle, WA
    Former Employee - Copywriter in Seattle, WA

    I worked at Blue Nile full-time (More than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Worked with the best Marketing team in the world. Customer Service team was also exceptional to work with. Small enough to know everyone in the company, but growing with decent opportunities. Decent work-life balance.

    Cons

    Brand direction and strategy was lacking.

    Advice to Management

    Some managers needed to learn how to offer positive critcism and advocate for their employees, the employees are what make the company function and perform.

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