Blue Nile

  www.bluenile.com
  www.bluenile.com

Blue Nile Reviews

Updated December 9, 2014
Updated December 9, 2014
43 Reviews
2.1
43 Reviews
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Blue Nile President & CEO Harvey Kanter
Harvey Kanter
14 Ratings

Employee Reviews

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  1. 1 person found this helpful  

    Great coworkers with amazing work ethic!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service
    Current Employee - Customer Service

    I have been working at Blue Nile full-time (more than an year)

    Pros

    Amazing Co workers, and so helpful very much a team environment. Customers are amazing as well, a majority are always stating how much they love us! Over time hours during Christmas helps with Christmas gifts!

    Cons

    The systems are old and make the job much more difficult than it should be for the pay.

    Advice to ManagementAdvice

    Challenges for sure is the turnover in leadership in customer service. One of the 4 supervisors is the best leader and manager I have ever worked with. If they could have the rest of the leadership care half as much as she does, this will help with turnover. The other 3 supervisors are far from capable of doing the job. One cries whenever it gets slightly stressful, which is not a good example for the team. The other 2 just don't seem to care. Hope they can figure this out before they burn out the one good one!

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Unfortunately a company in decline

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Blue Nile full-time

    Pros

    Good people who have worked at the company over the years but have since left. Good networks of past employees.
    Fun product.
    Good business model.

    Cons

    Turnover is high enough that it consistently impacts productivity, with no end in sight.
    Some homegrown managers and directors who have little to no management experience outside of Blue Nile
    No career development, no career ladder for those in customer service. The only exception I can think of was one group who developed their own program but the company doesn't have anything across all departments.
    Overall sense that the company is in decline and no longer is innovative, no clear vision or bold plans other than tactical plans.

    Advice to ManagementAdvice

    Find the right balance between micromanagement and too much talking, not enough action.
    Be bold and try more things. Don't kid yourselves on the real impact that some of your actions have on the company and its results, especially if it's only one small action.
    Work on culling out bad managers who hold the company back from its full potential.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    High stress job

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Nile full-time

    Pros

    Benefits are lacking compared to other similar web-based companies. There is no drive to retain or promote employees from within, always sad to see good folks go on to other companies for career growth opportunities.

    Cons

    Lack of work/life balance. The company runs so lean that you feel guilty taking your paid time off. HR is hard to get a hold of for your questions... too busy planning culture events.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    The company calls itself lean when it's actually just cheap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Blue Nile full-time (more than an year)

    Pros

    Healthcare is paid for by the company.
    You can learn a lot about diamonds/jewelry, especially if you're new to the industry.
    As a small company, you'll know everybody and everybody knows you.

    Cons

    The company calls itself lean by making more people take on additional responsibilities without a commensurate increase in pay. Then people quit and these responsibilities are parsed out to others. Again, without an increase in pay. Turnover is incredibly high for such a small company-and this even excludes the hourly call center workers.
    The culture is top-down, innovation from the bottom up is generally dismissed.
    The concept of cross-department coordination, communication, team work, is non-existent. Very silo'd in terms of thinking.
    Work is done on a "hurry up and wait" concept. Don't be surprised if you spend a week on a project and only 10% of what was asked for is actually used.

    Advice to ManagementAdvice

    If employee retention is truly a priority, then do more than pay lip service to it. People leave because they are underpaid (by 20-30%) and there are no little perks to make people stay. Parking is atrocious with high cost. Cheap sodas aren't enough

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Frustrating and Stifling

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Nile full-time

    Pros

    One of the few positives about working here was the bonding with co-workers that resulted from a shared experience of incompetent and oppressive management.

    Cons

    The biggest challenge about working here was the massive disconnect between management and non-management. There's an 'Us and Them' mentality. If you're not in the management club, you will be treated less than equal and won't be privy to company information that you should, in order to do your job better. Management in my department specifically was condescending, disorganized, uninspiring, and two-faced. Even more frustrating is that none of them were even qualified to be making the decisions they were. Many had no experience in their own field, but had made it to their high level positions by bullying their way or sucking up to the right people. There is ZERO room for professional development. Nothing is based on talent, initiative, or productivity. It's all politics here. There's also a major lack of company direction, where it's headed, what it's going to look like, etc. I was not fired from here, I left by choice.

    Advice to ManagementAdvice

    Hire upper-level managers who are actually talented and experienced in their field. Managers should be good leaders with people skills. Work on creating an inclusive office environment.

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  7. 1 person found this helpful  

    Smart people, low pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Nile full-time (more than an year)

    Pros

    Extremely laid back. All the devs are really smart and willing to help. Good work/life balance.

    Cons

    Things get crazy during the holiday season. Pay is not on avg with most all other companies. Lots of maintenance to do and not enough people to do it.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8.  

    Good Company with Potential

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Copywriter in Seattle, WA
    Former Employee - Copywriter in Seattle, WA

    I worked at Blue Nile full-time (more than an year)

    Pros

    Worked with the best Marketing team in the world. Customer Service team was also exceptional to work with. Small enough to know everyone in the company, but growing with decent opportunities. Decent work-life balance.

    Cons

    Brand direction and strategy was lacking.

    Advice to ManagementAdvice

    Some managers needed to learn how to offer positive critcism and advocate for their employees, the employees are what make the company function and perform.

    Recommends
    Neutral Outlook
    No opinion of CEO
  9.  

    Wonderful people, but an environment that didn't have enough resources to really grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Diamond and Jewelry Consultant in Seattle, WA
    Former Employee - Diamond and Jewelry Consultant in Seattle, WA

    I worked at Blue Nile full-time (less than an year)

    Pros

    The other consultants were very friendly and you instantly felt like you were joining a small family. The health benefits were good. Management and executives welcomed feedback on any aspects of your job.

    Cons

    I worked early hours and it took almost 10 months before I started to transition out of the early mornings. The executives and management was confused as they seemed to want a small business feel, but grow into well recognized name in the jewelry world.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    No work and life balance, or direct communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Nile

    Pros

    Great culture of people. Most employees are really nice, but there are a handful of bad seeds. Overall, it was a blast coming to work and chatting it up with all the friendly people.

    Cons

    I was never given specific projects to work on, instead I found work on my own to do. No clear direction. The office is located in a bad part of Seattle so you need to be cautious when coming and going.

    Advice to ManagementAdvice

    Be upfront with your employees. Don't let them know minutes before on their last day that you actually have another job for them to stay on to do. And when transitioning into a higher qualified position give them a raise!

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  11. 1 person found this helpful  

    Frustrating Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Blue Nile full-time (more than an year)

    Pros

    Nice co-workers, comfortable environment, some great managers.

    Cons

    Some bad managers, no vision for the company, no direction, no understanding of brand, doesn't value team members with experience. There is a blind leading the blind going on in corporate, with a misunderstanding of who they are and who they should be to the degree that the business is embarrassing.

    Advice to ManagementAdvice

    Realize where your weak points are. Replace people that have no understanding who the company is, but should. Stop doing everything in house, when it clearly isn't helping, invest in professionals who can help.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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