Blue Nile Reviews

Updated April 16, 2015
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  1. Wonderful people, but an environment that didn't have enough resources to really grow.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Diamond and Jewelry Consultant in Seattle, WA
    Former Employee - Diamond and Jewelry Consultant in Seattle, WA

    I worked at Blue Nile full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The other consultants were very friendly and you instantly felt like you were joining a small family. The health benefits were good. Management and executives welcomed feedback on any aspects of your job.

    Cons

    I worked early hours and it took almost 10 months before I started to transition out of the early mornings. The executives and management was confused as they seemed to want a small business feel, but grow into well recognized name in the jewelry world.

  2. Helpful (1)

    No work and life balance, or direct communication.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Nile

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Great culture of people. Most employees are really nice, but there are a handful of bad seeds. Overall, it was a blast coming to work and chatting it up with all the friendly people.

    Cons

    I was never given specific projects to work on, instead I found work on my own to do. No clear direction. The office is located in a bad part of Seattle so you need to be cautious when coming and going.

    Advice to Management

    Be upfront with your employees. Don't let them know minutes before on their last day that you actually have another job for them to stay on to do. And when transitioning into a higher qualified position give them a raise!

  3. Helpful (2)

    Frustrating Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA

    I have been working at Blue Nile full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Nice co-workers, comfortable environment, some great managers.

    Cons

    Some bad managers, no vision for the company, no direction, no understanding of brand, doesn't value team members with experience. There is a blind leading the blind going on in corporate, with a misunderstanding of who they are and who they should be to the degree that the business is embarrassing.

    Advice to Management

    Realize where your weak points are. Replace people that have no understanding who the company is, but should. Stop doing everything in house, when it clearly isn't helping, invest in professionals who can help.

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  5. Helpful (1)

    Still working like eCommerce in year 2000.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA

    I worked at Blue Nile (More than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    People were dedicated to BN and many of them have never worked anywhere else but BN. They were all nice and everyone knows your name. Events for employees to get together. CEO really shows appreciation to his people directly. Everyone leaves at 5pm or even earlier.

    Cons

    Lack of tech culture. It was more a family-run jewelry company than a tech company. The reason why people shop here was not because the site was awesome but actual CS consultants (by phone) were excellent. Old technologies and old process at tech and fulfillment. All managers micromanaged everyone and had to approve every little decision. They hire graphic designers, but they were hesitant to hire full-time UI programmers. Never worked at eComm companies with that many full-time graphic designers (who cannot program code) before BN.

    Advice to Management

    They should replace Sr Managers/Directors by people who used to work at Amazon. There are so many eCommerce technology Sr level managers and VP in Seattle. They have to make changes soon, or otherwise, they will be doomed within 5 years. Ritani that is more tech-driven and started by ex-BN VP is taking over. BN is behind in eComm jeweler business now. There's no innovation at the company.

  6. Helpful (2)

    Don't waste your time.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - DjC in Seattle, WA
    Current Employee - DjC in Seattle, WA

    I have been working at Blue Nile full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It's downtown Seattle and you get a discount on jewelry. There are some co-workers that are kind and available for questions.

    Cons

    They only care about the bottom line and not their employees. Floor supervisors and customer service agents are all new by a year or less. Upper management have no people skills and are rudely condescending.

    Advice to Management

    Care about your employees and offer support.

  7. Helpful (3)

    No balance and no clear competitive strategy

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Nile

    Pros

    Great business built from 1999-2007 with a clear value proposition for customer who want to buy high quality diamonds.

    Was a work hard, play hard culture but now seems a little lost as there is (only) conversation about work/life balance

    Cons

    Does not know who they want to be when they grow up
    Always trying to do too many things and have lost their heritage and focus
    Turnover is higher than any other company I have ever seen
    Management does not have a clue about how employees feel

    Advice to Management

    Start listening to employees and customers and stop pretending like you know it all

  8. Helpful (7)

    No true support from direct leadership. Avoid unless you enjoy no real cohesion as a team or company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Anonymous Contractor
    Current Contractor - Anonymous Contractor

    I have been working at Blue Nile as a contractor

    Doesn't Recommend
    No opinion of CEO
    Doesn't Recommend
    No opinion of CEO

    Pros

    Cost plus 5% on all merchandise. Newly built out conference and lunch room. Endless supply of Starbucks coffee.

    Cons

    Bait and switch tactics at its best. Expect to work lousy hours. Complete blackout periods starting before Thanksgiving and ending after New Years, then additional blackout dates during Valentines and Mother's Day were you can forget about getting any time off or having a real life outside of this company. No life/work balance as during the blackout periods you will be scheduled for 6 day work weeks. Other than those times, good luck getting 40 hours in a week. Supervisors seem to be burdened and inconvenienced if you ask for help if you are not their direct report, even though they could be the only supervisor on the floor at the time. On top of that, low pay...

    Advice to Management

    Learn how to give help instead of pushing things off to the AB. Figure out how to hire the right amount of people for the job instead of over staffing and then giving some the short end oft he stick. Stop focusing so much on the numbers and the reports. Focus on making the employees happy and actually wanting to be there. It seems like you are trying to be bigger than what Blue Nile really is and it harms the overall performance. Maybe give some type of incentive for the sales members as they are the ones who in the end, keep the lights on by taking and completing orders along with acting as counselors and advocates for customers when they experience a loss or need to make a return.

  9. Helpful (8)

    Creative Minds Beware

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Site Dev in Seattle, WA
    Former Employee - Site Dev in Seattle, WA

    I worked at Blue Nile full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Niceish downtown location. Has a pretty small-company feel compared to its actual size. Seems to have a good plan for the future and good business model, if they can stick with it. Co-workers were great, and we formed a strong bond through adversity.

    Cons

    Saying upper management micromanages is the biggest understatement of the decade. You’d think they’d trust the people they hired to do the work they were hired for. Design by committee is rampant, which inevitably leads to a diminished product. Company is constantly freaking out and changing plans and direction--constant whiplash for the employees. This is especially apparent during the holiday season of Oct-Jan where changes occur almost daily and employees are worked hard and receive pretty much no reward for their work, even spoken appreciation. Don’t even think about ever taking a vacation any time in those months.

    Managers are deceitful, manipulative, and secretive to the point of excess. No emphasis on team, or sharing company information that might be relevant for your job. Departments are constantly quibbling, and compromises are achieved rarely, with great pains, and usually involving an executive. When they say they value hard-work and flexibility it’s true--they expect you to bend to their every whim, as logical or more often than not, illogical as it is, and work hard to do as they please. Curiosity, creativity, initiative and innovation are actively punished. They don’t want your input, and you will be quickly dispatched with if you provide any resistance to even illogical demands.

    While I know some departments in the company have good morale, mine did not. And will not, until it is rebuilt and restructured, preferably with managers with more than their own agenda in mind.

    Advice to Management

    Stop micro-managing. Trust your employees to do their job. Work on communication, and boosting morale. Fire any managers that are not effectively working as part of a team with their own team; find managers that actually care about their team. Reward people for work well-done.

  10. Helpful (4)

    Perplexing management, high turnover ... blehh

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Blue Nile full-time (Less than a year)

    Doesn't Recommend
    Approves of CEO
    Doesn't Recommend
    Approves of CEO

    Pros

    Close to the waterfront. At 4:59pm workers practically sprint out the door, so staying beyond 5 is rarely an issue (but be prepared to bring your work home).
 If you're really, really into fine jewelry and all its detailed specificity, this is your place.

    Cons

    Musical chairs-style management. Simmering resentment between departments. Perplexing and often counterproductive layers of feedback chiming in from seemingly every corner. Upper management appear miserable and defeated, Willy Loman style, as if they're ticking off the days until their pension kicks in.

    Advice to Management

    Have the various departments sign an armistice.

  11. Helpful (4)

    Poor Leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Marketing Coordinator in Seattle, WA
    Former Employee - Marketing Coordinator in Seattle, WA

    I worked at Blue Nile full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Casual Work Environment
    Nice People (for the most part)

    Cons

    Well below average compensation
    Poor overall leadership
    Short sighted strategy
    High Turnover

    Advice to Management

    Choose a strategy and stick with it. Invest in employee development and infrastructure, and yes that means you will have to spend money.

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