Blue Ridge Communications

  www.brctv.com
  www.brctv.com

Blue Ridge Communications Reviews

Updated July 2, 2014
Updated July 2, 2014
8 Reviews
2.8
8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Donald E. Reinhard
3 Ratings

Employee Reviews

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  1.  

    Good Starter in CABLE cOMPANY

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lehighton, PA
    Former Employee - Customer Service Representative in Lehighton, PA

    I worked at Blue Ridge Communications full-time (more than an year)

    Pros

    Learn new skillset, chances for promotions

    Cons

    Pay should be higher, and monitoring is severe

    Advice to ManagementAdvice

    upgrade salaries

    Recommends
    Positive Outlook
    No opinion of CEO
  2.  

    Great company...but family owned.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Ridge Communications full-time (more than 10 years)

    Pros

    Great friendly people with lots of affiliate companies to work for. They treat their employees well. Company is constantly expanding.

    Cons

    The family structure of the company makes it feel like advancement is impossible. Not to mention being paid a fair wage. You see the ceo's making great money, but yet there's always an excuse when it comes to everyone else getting a raise. The company seems stuck in its way and isn't very progressive in the industries they service.

    Advice to ManagementAdvice

    Better wages...more opportunity for advancement, or at least pay increase when a promotion isn't available. Less emphasis on the family structure, which alienates more people than it includes.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    A demanding position with lots of learning opportunities to build up your skill sets

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Lehighton, PA
    Current Employee - Customer Service Representative in Lehighton, PA

    I have been working at Blue Ridge Communications full-time (more than an year)

    Pros

    Great team players,friendly co workers,good training provide and excellent coaching.

    Cons

    Pay could be better, and physical surroundings could improve.

    Advice to ManagementAdvice

    Better incentives for salary, bonuses

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Not A bad Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Manager
    Former Employee - Manager

    I worked at Blue Ridge Communications full-time (more than 10 years)

    Pros

    BRC always cared about their employees; at least when I worked there. Their wages were higher than normal for similiar type of work and they always had top notch benefits. Although the company was always strapped for cash flow due to expansion, as the expansion slowed down wages went up considerably. They belief in customer care is one that I still share today.

    Cons

    One of their weak links is their obsession with local origination. That local channel is by far the most expensive channel in their lineup. While the customers, in both of the small systems I managed did not have local origination, they still paid the same monthly fee. Corporate management left a few individuals control how funds were spent; and much of that was being wasted on unnecessary items. For instance: spending $100k on a construction truck and they did very little of it; is was subbed out. Buying whole new amplifiers and only using a few parts inside them. The engineering people out of the Lancaster system were a joke; they knew very little on designing a cable tv system (just wasting a ton of money). All the supervisiors of that system were given a slice of pie to spend. Much of it just wasted. Had the funds been controlled better; monthly service fees could have been 10-25% less. Due to the higher monthly fees, customers began to explore other options such as satellite tv. Although they pass considerably more homes than ever; they customer base has been steadily eroding over past 15 years.

    Advice to ManagementAdvice

    Management lost too many of it's best people 10-15 years ago and hung on to the few who were hurting the company. Advice: don't repeat the past.

    Recommends
    Neutral Outlook
    Approves of CEO
  6.  

    Hard work for little pay and bad benefits.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Representative in Ephrata, PA
    Current Employee - Field Service Representative in Ephrata, PA

    I have been working at Blue Ridge Communications full-time (less than an year)

    Pros

    Its a union shop so there is job security. Everyone makes the same rate at the 5 year mark.

    Cons

    You can't take the company truck home. NCTI tests are mandatory. Very little room for advancement since its a union shop. Benefits leave a lot to be desired. Must pay for company boots. When you first start you must work Monday-Friday 12:30 pm to 9pm until a spot on dayshift becomes available or you complete all NCTI courses and pass certification tests. When you work 12:30 - 9pm they can really keep you there until 10pm or later. Only one on call guy per week for the whole system that you work in. Company requires you to wear pants even in the summer in attics. Cant have any visible tattoos. Only one piercing allowed per ear.

    Advice to ManagementAdvice

    Show more sympathy towards your employees and stop using the contract to weasel out of situations. Get better benefits for the employees. Let workers take the trucks home.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7.  

    Not ideal for entry level customer service reps: lots of conflict resolution situations.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Lehighton, PA
    Former Employee - Customer Service Representative in Lehighton, PA

    I worked at Blue Ridge Communications full-time (more than an year)

    Pros

    Great benefits
    Team environment: coworkers work with you to help you improve
    Have your own cubicle (no sharing with anyone)
    Ability to make a good amount in commissions
    Advancement opportunities
    Ability to get overtime

    Cons

    Training on the phone could be better
    Parking is difficult to come by
    Not very easy to reach a manager most of the time
    Only 1 call center: not enough reps to handle call amount
    Not enough restrooms (1 stall per gender per floor)
    Not enough departmentalizing: customer service reps handle ALL customer issues including billing, upgrading, downgrading, installations, transfers of service, customer retention, selling/upselling, escalations, troubleshooting, and more
    No separate department for cable, internet, and phone issues. CSRs handle all of them.

    Advice to ManagementAdvice

    Listen to your employees suggestions for improving work environment. Be more available to help employees. Shadow a call if needed: some reps just need pointers how to handle certain situations better.

    Doesn't Recommend
    Neutral Outlook
  8.  

    it is a ok place to work.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Stroudsburg, PA
    Current Employee - Anonymous Employee in Stroudsburg, PA

    I have been working at Blue Ridge Communications

    Pros

    good pay, decent fellow employees.

    Cons

    no advancement at all,on-call,hard to get interview.

  9.  

    Backwards Joke Communications

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Blue Ridge Communications

    Pros

    The health insurance - that's about it

    Cons

    Everything else. The pay is awful, the hours are awful, and there's no "communication" between management/supervisors and reps at all. Promotions are all about who you know. They dock you for following company policy because they say that policy has changed - over, and over, and over. This has to be the single worst place to work. You are probably treated better at the convenient store across the street.

    Advice to ManagementAdvice

    Management should actually work and help reps, instead of telling reps to "make their own judgement calls" - especially when a customer specifically asks to talk to management. They are never around, literally.

    Doesn't Recommend

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