BlueCross BlueShield of Tennessee

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BlueCross BlueShield of Tennessee Reviews

Updated August 6, 2014
Updated August 6, 2014
54 Reviews
3.3
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
William M. Gracey
9 Ratings

Review Highlights

Pros
  • Benefits, compensation, flexibility with work life balance (in 6 reviews)

  • Great benefits and competitive salary if you can keep from getting hired in to cheap (in 9 reviews)


Cons
  • hard to move up in the company, or other departments to get out of customer service (in 3 reviews)

  • and they need to treat sick people like human beings not as something to push out of the way as quickly as possible (in 2 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    It's OK

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CONSUMER ADVISOR
    Former Employee - CONSUMER ADVISOR

    I worked at BlueCross BlueShield of Tennessee full-time for more than 5 years

    Pros

    Great benefits, including pay.

    Cons

    Entirely too strict on customer service associates.

    Advice to ManagementAdvice

    Be realistic with the expectations on customer service. Only a robot can reasonably meet all of the requirements you demand daily.

    Recommends
  2.  

    10 year employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Project Manager  in  Chattanooga, TN
    Current Employee - Project Manager in Chattanooga, TN

    I have been working at BlueCross BlueShield of Tennessee full-time for more than 10 years

    Pros

    Company with direction and focus.

    Cons

    Resource limitations, competing priorities for management

    Advice to ManagementAdvice

    Flexibility is important

    Recommends
    Positive Outlook
    Approves of CEO
  3.  

    BCBST

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at BlueCross BlueShield of Tennessee full-time for more than 5 years

    Pros

    Decent pay and work=life balance and benefits

    Cons

    Use to be a pretty stable company to work for years ago, but now with the implementation of Obamacare any position with this company is unstable and seems to be getting worse. There have been many cut backs over the last couple of years. They do not try to keep their best and talented employee's and consider placement in another department within the company.

    Advice to ManagementAdvice

    No comment

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    I worked at the Buffalo, NY BC/BS location and the job was fine, not enough money and too far to drive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - OCR/Repair  in  Buffalo, NY
    Former Employee - OCR/Repair in Buffalo, NY

    I worked at BlueCross BlueShield of Tennessee full-time for less than a year

    Pros

    The people I worked with were great; the trainers were wonderful.

    Cons

    Treated like a child when it came to emergency time off. I had a problem one week with a bridge in my mouth that broke and had to go to the dentist every day a for a week and every day had to get a note like a child being sick and going back to school.

    Advice to ManagementAdvice

    I understand that things get out of hand when employees take advantage, but not everyone is dishonest. I also had time off scheduled, bought and paid for before I started the job and was told I was going to be allowed to take the time when I told the manager about it BEFORE I was hired. Then after I started the job I was told I couldn't take the time because someone else had it scheduled and only one person could be off at a time.

    Recommends
    Negative Outlook
    No opinion of CEO
  6.  

    The basic rule at BlueCross is to blame or be blamed for problems.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at BlueCross BlueShield of Tennessee

    Pros

    Large company type benefits, PTO, exercise equipment onsite, competitive salary and bonuses.

    Cons

    I once was happy to work for BlueCross, I was surrounded good, hardworking people and had hope of advancement and long term employment. My view of BlueCross changed when I witnessed a coworker get fired because their team lead didn't like them. I know for a fact that this person was setup to be fired. I talked to HR about the incident complaining about the injustice, which only resulted in me getting investigated. Basically my disappointment with BlueCross is the atmosphere of negativity. Everyone attempts to deflect blame from themselves to someone else. You constantly have to defend your work from attack from others. Management is so afraid to make a decision that they hold focus groups to make the decisions. In IS the management works in silos, applications development, project management and technology shared services never work together. The rule is to blame someone else and defend yourself.

    Advice to ManagementAdvice

    Stop acting like you care about your employees. Divisional outings, $35 gift cards, hamburger cookouts are only attempts to try to look like you care. It's tiring to work for a place that pretends they care for you. I'm not stupid, I know your priority is your bonus, stop wasting my time. Unlike you, I don't lie for a living.

    Doesn't Recommend
    Negative Outlook
  7.  

    Great Solid Company with much opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Process Improvement  in  Chattanooga, TN
    Former Employee - Process Improvement in Chattanooga, TN

    I worked at BlueCross BlueShield of Tennessee full-time for more than 5 years

    Pros

    Benefits, compensation, flexibility with work life balance. Many opportunities to pursue any type of career within the company. Most everything is in house and not outsourced.

    Cons

    Challenging and demanding environment with healthcare, learn fast, but be ready for change just in case. Lots of regulations depending on the line of business with government contracts. Can have the silo effect when trying to collaborate across business units.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Chattanooga, TN
    Current Employee - Anonymous Employee in Chattanooga, TN

    I have been working at BlueCross BlueShield of Tennessee full-time for more than 10 years

    Pros

    This is a really good company to work for. Excellent pay and benefit options.

    Cons

    hard to move up in the company, or other departments to get out of customer service.

    Recommends
    Neutral Outlook
  9.  

    Very fulfilling, never bored, great place to learn, high level of job security

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Management  in  Chattanooga, TN
    Former Employee - Management in Chattanooga, TN

    I worked at BlueCross BlueShield of Tennessee full-time for more than 10 years

    Pros

    Tuition reimbursement, training, state of the art technology opportunities

    Cons

    Typical large corporate environment and mix of personalities.

    Advice to ManagementAdvice

    It's a family, not an employee count. I think this company does a fair job of remembering to consider the welfare of the employees.

    Recommends
    Neutral Outlook
    Approves of CEO
  10.  

    Good Place

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Project Manager  in  Chattanooga, TN
    Former Employee - Senior Project Manager in Chattanooga, TN

    I worked at BlueCross BlueShield of Tennessee full-time for more than 3 years

    Pros

    Great place to work for most of the time

    Cons

    Became too bottom line oriented

    Positive Outlook
    Approves of CEO
  11. 1 person found this helpful  

    A good entry-level job, but management needs serious help.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Claims Examiner  in  Chattanooga, TN
    Former Employee - Claims Examiner in Chattanooga, TN

    I worked at BlueCross BlueShield of Tennessee full-time for more than 3 years

    Pros

    Benefits are great. Health insurance is cheap and good. Tuition reimbursement is always a plus. The workplace itself is absolutely fantastic (the gym is top-notch).

    Cons

    I felt guilty for simply using my paid time off. Management seems, for lack of a better term, clueless- they don't get involved much, and when they do, even the smallest issues turn into huge problems. Advancement is pushed hard as an incentive to perform, but advancement does not actually happen.

    Advice to ManagementAdvice

    Please, please- learn to actually manage. Leadership is sorely lacking. Don't try to be parental figures for your works, instead, cultivate a supportive atmosphere and help your employees fulfill their potential.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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