Bluegrass Cellular

  www.bluegrasscellular.com
  www.bluegrasscellular.com

Bluegrass Cellular Reviews

Updated October 21, 2014
Updated October 21, 2014
8 Reviews
2.6
8 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
(no image)
Ron Smith
3 Ratings

Employee Reviews

Sort: Popular Rating Date
  1.  

    Excellent place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Subscriber Support Representative in Elizabethtown, KY
    Current Employee - Subscriber Support Representative in Elizabethtown, KY

    I have been working at Bluegrass Cellular full-time (less than an year)

    Pros

    Friendly management, coworkers and trainers. Great training. Pay & benefits are excellent, especially for the area. They have company picnics and things that keep the fun alive.

    Cons

    There are little things here and there, but nothing worth mentioning. I believe it's a great place to work, one of the best I've ever worked for. N/A

    Advice to ManagementAdvice

    If we could get differing headsets upon preference, that'd be nice?

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Poor management = Unhappy employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Elizabethtown, KY
    Current Employee - Anonymous Employee in Elizabethtown, KY

    I have been working at Bluegrass Cellular full-time (more than 3 years)

    Pros

    Fair pay. Good benefits. Regular schedule.

    Cons

    Politics. They increase the amount of jobs a department does, but does not increase pay or the amount of staff. This causes unhappiness and high levels of stress. In turn, customer experience suffers. There are cliques in the company. If you're not part of "the group" then you are looked down upon. Guilty until proven innocent for many situations no matter your track record. No way to move up in the company. Must work any Holidays that fall within your weekday schedule. That includes Christmas, Thanksgiving, etc. Staff is too stretched thin since changing to a useless 24/7 format. Most of my coworkers are unhappy all the time, complaining all the time, and currently looking for new jobs as soon as possible. Any customer complaint, whether legitimate or not, can result in a write-up or firing.

    Advice to ManagementAdvice

    When increasing work load and the amount of jobs a single department takes on, also increase pay and the amount of staff on hand to handle such tasks. Enough of the politics. They only make us suffer. Get to know your employees. When showing graphs at meetings, make sure there is a graph to illustrate how bad changes cause employee unhappiness and relate to a downward spiral of customer experience. The fact that most of the staff is "abandoning ship" asap should be an indication that things are not going in a good direction. Please realize that employee satisfaction makes for a better experience for workers, management, and customers. "Treat the customers like they're your friend." It should also be "Treat your employees like your friends" instead of treating them like their expendable.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Awful place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous
    Former Employee - Anonymous

    I worked at Bluegrass Cellular full-time (more than 10 years)

    Pros

    Health, visual and dental insurance are available. They are inexpensive.

    Cons

    The pay is awful. They do not value their employees. The managers are completely inappropriate. Mine often made sexual innuendo's and racist comments. Some of the others dress as prostitutes. Just completely unprofessional.

    Advice to ManagementAdvice

    The reason you have to hire people often is because of your awful managers. Fire them.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5.  

    Not how I expected it to be.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Associate in Glasgow, KY
    Former Employee - Customer Care Associate in Glasgow, KY

    I worked at Bluegrass Cellular full-time (less than an year)

    Pros

    The other associates that are there create a good atmosphere.

    Cons

    Expectations are high, which cause a high turnover rate.

    Advice to ManagementAdvice

    Good employees are not always based on numbers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  6.  

    small company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bluegrass Cellular full-time

    Pros

    small company, leadership, work-life balance, time-off

    Cons

    small company, leadership, personal growth, promotions are nonexistent, drama

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    overall pretty good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bluegrass Cellular

    Pros

    pay is good for Kentucky

    Cons

    most of retail sales feel job is threatened if they do not meet goals. lots of turnover.

    Advice to ManagementAdvice

    your people are your best asset try to keep more of them.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8.  

    Small company, with the politics of the big guys

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Manager
    Current Employee - Manager

    I have been working at Bluegrass Cellular full-time

    Pros

    Opportunity to make a difference and work with multiple departments; solid, stable business; easy commute; staff is engaged and hard-working

    Cons

    Top performers are ignored/talked down to; company has an arrogant, "our way or the highway" mentality; constantly in fire drill mode - everything has to be done now; only 1 week vacation first year and 2 weeks after that, and it is difficult to take off. Can be a good company for those beginning career, but experienced professionals are repressed by insecure upper management. Long hours are the norm.

    Advice to ManagementAdvice

    Trust your middle managers and staff, invest in employee growth/development and celebrate success, treat employees with value and respect. Empowered employees are not a threat but an asset. Give more competitive time off.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  9.  

    Sales-Corporate Is A Mess

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Wireless Sales Consultant in Elizabethtown, KY
    Current Employee - Wireless Sales Consultant in Elizabethtown, KY

    I have been working at Bluegrass Cellular full-time (more than an year)

    Pros

    -Great support by your local sales teams.
    -If you perform well in your position, you have a great chance of moving up the ladder.
    -Local customer service is great. You don't have to call the Philippines for every small issue.

    Cons

    -Absolutely terrible compensation. No incentive to exceed sales goals.
    -Technology is at least 6 years behind competitors.
    -Non-existant HR.
    -Turnover rate is through the roof.

    Advice to ManagementAdvice

    Corporate is completely detached from the local stores. Quality employees quickly find better paying jobs. Even mid-level management is attrocious.

    Doesn't Recommend
    Negative Outlook

Work at Bluegrass Cellular? Share Your Experiences

Bluegrass Cellular

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.