Bluehost Reviews

Pros

Compensation at Bluehost was needless to say, awesome for the area. There were a lot of employee incentives to do well. A "Caught Ya Card" system was put in place to inspire workers to go above and beyond. These cards could be turned in for cash value or prizes. The prizes were great. 42" LCD TVs, Playstation 3, Xbox 360, iPod Touch, Nintendo DS, etc. Nothing to snub your nose at. They also have a very generous end of the year bonus for Christmas (give a few weeks before Christmas which is convenient) - $100 - $5,000 depending on position and length of time at the company.

Their Training Department is awesome. Definitely have some great mentors that teach newbies proper techniques and practices for troubleshooting, server side configuration, scripting, etc.

There are many opportunities to advance your employment at Bluehost. Generous CEOs.

I quit in early 2010 to seek other opportunities elsewhere. However, I would work here again if it ever came up again.

Cons

A lot of favoritism amongst supervisors and particular people in their teams. Promotions that were given based on skills at table tennis rather than professional qualifications. People not getting fired for offensive behavior towards customers - while other employees were terminated for minor offenses without a clear explanation. Occasional back talk from other departments - lack of good leadership in management. Micro-managing, numbers based, cared more about profits than customer satisfaction.

Advice to Senior Management

Be more positive and encouraging when giving feedback to employees. Promote quality over numbers. Listen to your employees feedback and don't shut them out when you don't want to hear it.

Pros

Laid back culture, openness to new ideas, you will get rewarded quickly if you put in good work, in a few years they could be a very big deal

Cons

Management is horrible, benefits are sub-par, the culture is also very aggressive and driven. It's not necessarily part of the culture to be nice, but rather to be results oriented.

Advice to Senior Management

The company is growing up and needs to remain even or preferably be better than the rest of the industry on attracting and retaining talent.

Pros

Bluehost is a great company to technical skills. They are constantly striving for technical excellence. They have some of the highest paid kernel, perl, and web developers in the state. The average tech at Bluehost moves on to a much higher level in their next company. Admittedly some techs never catch on, but that is because they never take advantage of the training and they think they deserve a promotion for longevity over skill. If you want to be a technical genius and grow then this is the place.

Cons

Outside a higher than average pay check there are not too many perks. Some of the guys don't like it. I for one prefer seeing all my perks in my pay.

Advice to Senior Management

Too focused on technical excellence. They should probably put a little effort into business and marketing.

Pros

Decent pay. Good place to learn about Linux and web hosting. Their benefits are okay.

Cons

They promote their friends above the hard workers. They are more concerned about numbers than quality. They want X amount of sign-ups per day/week/month and are not concerned about customer retention. Their marketing plan seems desperate. (Unlimited Bandwidth, storage, emails, etc for only $6.95/month!?!?!) They don't have the hardware for those kind of packages which end up with burned customers. They are 3 companies in one. Bluehost, Hostmonster and Fastdomain. They compete against themselves to get more of a market. Support is supposed to answer the phone pretending to be one company or the other. Poor customers get fed up with one company, cancell their account, then callback to the other company and sign up not realizing it's the same hardware/service/etc. Other companies will respect you and recognize your work, so if that doesn't bother you, Bluehost is for you.

Advice to Senior Management

Try considering quality work over quantity. Retract your decision to close the quality department for "more seats" for your call center.