Bomgar Reviews

Updated June 28, 2015
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4.3
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Bomgar CEO Matt Dircks
Matt Dircks
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19 Employee Reviews

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  1. Great company

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Atlanta, GA
    Former Employee - Anonymous Employee in Atlanta, GA

    I worked at Bomgar

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    Great people and a great culture. The best benefits of any company I know. Also a lot of vacation time.

    Cons

    The only negative is that growth is slow and opportunities are limited as a result. The company is small and in a niche market.

    Advice to Management

    The company needs to invest in additional products to continue to grow. But don't change anything in the way you manage the people.


  2. Intense, but exciting

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Atlanta, GA
    Current Employee - Anonymous Employee in Atlanta, GA

    I have been working at Bomgar

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    - Wonderful people to work around for the most part, very welcoming community - Lots of benefits (insurance, phone, computer, etc) - Intense work environment, you are never bored - Supportive management and CEO - Great product and system to work in - Promotions are available

    Cons

    - It can be stressful because it is a very busy work environment - Steep knowledge curve if you don't know the industry

    Advice to Management

    - To be honest, it is a pleasure working here, you are open, honest, and supportive. Very glad I came to work here.


  3. Software Developer

    Former Employee - Software Developer in Jackson, MS
    Former Employee - Software Developer in Jackson, MS

    I worked at Bomgar full-time

    Pros

    calm office culture, good time off, average compensation

    Cons

    not much work, too much jesus crap, good develoment team

    Advice to Management

    find new markets to explore selling one product is not enough for last 10 years!


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  5. Helpful (2)

    A great place to work - if you fit in

    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bomgar

    Approves of CEO
    Approves of CEO

    Pros

    Bomgar is rigorous in their interview process, but they offer great compensation, benefits and overall work environment should you make the grade. As a small company, they have a camaraderie not found in larger corp environments. This sometimes means one may need to wear many hats depending on the position. Overall the working environment is fun and casual.

    Cons

    As a small company, advancement may be difficult as there isn't a great deal of positions to advance into. Product vision can appear short-sighted (1 year/2 development cycles) and can change quickly as importance is placed more on chasing competition rather than blaze their own path. This can make it difficult to communicate product vision both internally and externally, and can make it difficult to fully implement complicated feature sets resulting in features that feel incomplete or are released with insufficient quality. Regular maintenance updates address these issues, however larger clients tend to balk at regularly updating mission-critical solutions. If you are a Christian conservative republican, you will feel at home with the prayers ahead of corp meetings, corporate values based on Christian tenets (though the same values may be stated without the religious focus) and political endorsements/recommendations from management via email. Otherwise you may feel a bit alienated as many who work here are like-minded in this regard, and share these characteristics both in and outside of the workplace (e.g., many attend the same churches, etc). Some in management are not particularly receptive to input that differs from their own ideas, and may tend to treat differing ideas as dissent.


  6. Great experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bomgar full-time (More than 5 years)

    Neutral Outlook
    No opinion of CEO
    Neutral Outlook
    No opinion of CEO

    Pros

    Great vision and benefits, offers a great balance between work and personal life

    Cons

    As with all companies there are challenges with setup. Employees receive a lot of benefits, almost too many.


  7. Excellent environment to work, supportive management, top benefits and more

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ridgeland, MS
    Current Employee - Anonymous Employee in Ridgeland, MS

    I have been working at Bomgar full-time (More than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Pay is very good, which in some cases may be due to the fact they are not only hiring top people, but have to attract them from out of state. You get full medical/dental/vision paid at 100% by the company for single employees. We have pretty much every holiday on the calendar, a very generous vacation package, quarterly bonuses based on sales targets, Christmas bonus not related to any targets, free catered lunch on Tuesdays. There is a general relaxed and convivial atmosphere, things get done and departments cooperate well (if you need help with something, you get it). Managers are pretty supported and mostly hands off (at least in my department), and weekly meetings are kept to an absolute minimum. You do your work, keep the deadlines, are are pretty much left to your own devices. The culture here is the product of Joel Bomgar's vision for a company he started with just another friend roughly eleven years ago. The company website makes it clear that his Christian beliefs are the basis for how he conducts business. However, contrary to what one reviewer has said, I never felt there was any effort at making others believe one way or the other. The idea is that ethical principles are to be applied to business and the way you deal with others. And in his case his ethical principle are Christian principles. That shows in the way he treats employees and shares profits. But we have Indus and Muslims, and people with long hair and tattoos and what have you, and that is never an issue. In other words, this is a pretty open and tolerant place. For the 10th anniversary of the company, the entire company, including the European staff, went to Disney World in Orlando for three days, all expenses paid. Not too many small/mid size companies are going to do that. Salaries are pretty good, and benefits are excellent. Managers are open to suggestions and in fact welcome input. Things get fixed, and while there are issues sometimes, things run smoothly most of the time. All and all this is a very good place to work, with nice people, good benefits and where employees are seen as the most important part of the company.

    Cons

    Nothing that really stands out. There is room for improvement in the way a few things are done, but that is to be expected.


  8. Good company, good product, questionable management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Manager in Johns Creek, GA
    Former Employee - Sales Manager in Johns Creek, GA

    I worked at Bomgar full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Competitive pay Great benefits Awesome employee appreciation Up to date office technology Nice, modern office space with free snacks and drinks

    Cons

    Management of the product itself if great, management in other areas - not so much.

    Advice to Management

    Just because someone was a good salesperson once doesn't mean you should promote them to management. Just because someone was a manager at their previous job doesn't mean they were a GOOD manager. Send you managers to annual training! Teach them how to make better decision. Take interpersonal employee issues more seriously. Do not keep bad or ineffective employees around for so long out of some perceived notion that you are doing the right thing or the "christian" thing by doing so. Realize how badly some former employees have hurt your company by following this philosophy.


  9. Helpful (2)

    Good with the Bad

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bomgar full-time

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Very ethical organization with lots of good people - particularly in Ridgeland. Great benefits and HR is very supportive of any personal issues. SE team in particular is a great group of people - as is most of Operations and Support.

    Cons

    The faith-based attitude tends to cross the line a bit but it's usually manageable. Tend to be too focused on "Solution Selling" when in reality the product is not a solution - it's a superb technology, but trying to use a Complex Solution Selling/Marketing approach is not the right technique. Very little opportunity to be promoted and few senior managers are all that impressive. When you have a product that almost sells itself it's easy for people to glide

    Advice to Management

    Don't take so long to make important decisions - the last major change up in marketing took way too long, just as it did the time before that. Promote from within and don't assume that management is doing a great job just because salespeople are selling - Bomgar is a great tool and the SE's do a great job of selling it.


  10. Helpful (2)

    Hopefully the last company I work for!!!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Business Analyst in Ridgeland, MS
    Current Employee - Senior Business Analyst in Ridgeland, MS

    I have been working at Bomgar (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Sound Core values, support of individual employees and their families, awesome benefits, flexibility, GREAT product! People are friendly and culture is great thanks to the core values.

    Cons

    I can't think of any...

    Advice to Management

    Keep up the awesome work but plan for growth of your workforce and customerbase with supporting processes that are repeatable and leveragable across the company.


  11. Best employer I've had so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales and Marketing Support in Johns Creek, GA
    Current Employee - Sales and Marketing Support in Johns Creek, GA

    I have been working at Bomgar full-time (More than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Friendly environment, management is open to all new ideas, FREE benefit package for single employees, tons of perks, good community involvement, problems get handled quickly and professionally, overall good corporate organization

    Cons

    Due to the company's core values/religious views, sometimes "slackers" are allowed to stay around too long. At times, management tends to be too soft on people that really need some discipline. Also, the number of meetings that sales staff are required to go to can sometimes interfere with productivity. Sales management sets growth goals that seem too eager.

    Advice to Management

    Let us become a BYOD environment. Your excuse for not doing so is a little pathetic and completely contrary to the goal of the only product you sell. Weed out bad employees more quickly. Don't lecture entire teams for the failings of one individual. Also, learn patience. One great sales year does not automatically predict excellent sales the next year. Set growth targets that are reasonable - 30% is reaching a tad bit in this economy.



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