Bon-Ton Stores
2.7 of 5 210 reviews
www.bonton.com Milwaukee, WI 5000+ Employees

Bon-Ton Stores Reviews

Updated Apr 10, 2014

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2.7 210 reviews

                             

62% Approve of the CEO

Bon-Ton Stores President, CEO, and Director Brendan L. Hoffman

Brendan L. Hoffman

(48 ratings)

36% of employees recommend this company to a friend
210 Employee Reviews
Relevance Date Rating
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Review Highlights

Pros:
  • "You receive an employee discount on most items, and the discount increases the longer you're employed (but not by much)"
    in 20 reviews
  • "Flexible scheduling, Family atmosphere, Great Discount"
    in 11 reviews
Cons:
  • "Long hours for second shift during holiday season"
    in 9 reviews
  • "Some of the other sales associates would not follow rules which would make my job harder"
    in 9 reviews
  • Show more review highlights

Reviews

  • Culture & Values
         
  • Work/Life Balance
         
  • Senior Management
         
  • Comp & Benefits
         
  • Career Opportunities
         
  • Disapproves of CEO

2 people found this helpful  

love it! you either like retail or u don't

Anonymous Employee (Current Employee)

I have been working at Bon-Ton Stores full-time for more than 10 years

Prosassociates are my second family

Conslong hours, hr rep is rude

Advice to Senior ManagementHe plays favorites to certain associates

Yes, I would recommend this company to a friend

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1 person found this helpful  

I have had a horrible experience working for them.

Sales Associate (Current Employee)
Lancaster, PA

I have been working at Bon-Ton Stores part-time for less than a year

ProsGreat employee discount
Okay work environment
Management is friendly

ConsScheduled way too much for a high school student
When I was hired, I was told I would be working about 10 hours a week, scheduled every week for 25 hours, they refused to change the scheduling
Not enough things to do so it can get very boring

Advice to Senior ManagementBe more flexible, have more things for employees to do

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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1 person found this helpful  

Better plan on making work the only thing on your schedule or you're fired.

Material Handler (ACE) (Current Employee)
Fairborn, OH

I have been working at Bon-Ton Stores part-time for less than a year

ProsGood starting pay.Labor intensive on shipping side.

ConsLong hours for second shift during holiday season.
Work holidays.
Management not entirely honest.
"Work around your school schedule" means "Work until 6 hours before class starts"

Advice to Senior ManagementWhen you tell someone you will work around their school schedule, that should not only mean you will not schedule them during the hours they are in class, but they also need time to rest and do homework.

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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  • Senior Management
         

1 person found this helpful  

Decent

Fragrance Sales Associate (Former Employee)
Kearney, NE

I worked at Bon-Ton Stores part-time for less than a year

ProsBase pay plus commission
Great Environment
Friendly Employees
Welcoming

ConsScheduling conflicts
Training could be better

Advice to Senior ManagementDon't make same selling requirements in small area the same as more populated areas.

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2 people found this helpful  

Ever-Changing world of retail

Management (Former Employee)

I worked at Bon-Ton Stores full-time for more than 10 years

ProsProgressive attitude trying to develop a younger client. Marketing is changing to the electronic media reaching more people. Small to midsize markets in good communities.

ConsIncreasing pressure for fewer people to do more. Staffing levels continue to decrease each season making it harder for each associate to do an effective job at customer service.

Advice to Senior Managementstaff the stores reduce upper management

No, I would not recommend this company to a friend – I'm not optimistic about the outlook for this company

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2 people found this helpful  

Torture!

Customer Associate (Current Employee)
Saint Paul, MN

I have been working at Bon-Ton Stores part-time for less than a year

ProsUm, they had free pizza once....

ConsAwful people, awful pay, awful customers, worst job EVER! In the "ready to wear" womens clothing department. I read all the reviews and other people said how GREAT the people were. On the contrary, not when you are an older woman. I am in my late 30's and I was forced to work with a bunch of little girls, who were the snottiest meanest people I've ever met!! I smile a lot and get along well with most people. But these retail kids were such brats! All trying to get ahead, or be a manager, they are kiss ass, losers! This is just a seasonal temp job for me while I go to school, and I will never do it again! The pay is lousy, the management ignores me, and you slave on your feet for hours and the customers are almost worse than the employees! The store is a dirty mess with stains on carpet and windows dirty and every customer is looking for coupons and discounts and its all just SO irritating !

Advice to Senior ManagementAdvice to Management would be to get a different job because you are unhappy and mean!

No, I would not recommend this company to a friend

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schedule for more hours than I wanted during busy season

Sales Associate (Former Employee)

I worked at Bon-Ton Stores part-time

Prosnice sales and employee discounts

Consdidn't work well with my schedule

Advice to Senior Managementbe more flexible with part time hours

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1 person found this helpful  

OK job while going through college

Sales Associate (Current Employee)
Chicago, IL

I have been working at Bon-Ton Stores part-time for more than a year

ProsFlexible hours - they work around your schedule
Low stress environment
Co-workers are mostly pleasant and easy to get along with
Ability to work independently
Tasks are incredibly easy to learn

ConsNot enough hours for sales associates
Low starting pay
Very little feedback from management
Aggressive pushing of store credit applications
Not much opportunity for advancement
Can be quite boring during downtime - not enough projects to keep busy

Advice to Senior ManagementSpend more time working with and listening to your employees

No, I would not recommend this company to a friend

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1 person found this helpful  

Lots of opportunities to advance.

Selling Supervisor (Current Employee)

I have been working at Bon-Ton Stores full-time for more than 3 years

ProsPlenty of locations, opportunities to promote and transfer.
Generous employee discount.
Reasonable scheduling accommodations for part and full time.

ConsHigh pressure to achieve sales/credit/donation goals.
High turn over.
Low pay.
Long holiday hours.
Frequent changes to merchandising standards and coupon policies.

Advice to Senior ManagementIncrease pay or benefits to reduce turnover. Allow stores to set hours to reduce early openings/late closings costs. Loosen coupon policy.

Yes, I would recommend this company to a friend

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  • Disapproves of CEO

2 people found this helpful  

Started out your average experience, but budget cuts affected store morale

Sales Associate (Current Employee)
Bloomington, MN

I have been working at Bon-Ton Stores part-time for more than 3 years

ProsStarted out well, typical retail job, flexible with schedule.

ConsAs years progressed corporate pushed down more rules and regulations that make it difficult to perform the tasks and with very minimal raises.

Advice to Senior ManagementThis is more to corporate than to management in house as they don't get much say in this matter. Your focus is on "customer first" but provided that level of service is near impossible when you also cut hours, leaving fewer associates on the floor.

No, I would not recommend this company to a friend

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Glassdoor is your free inside look at Bon-Ton Stores reviews and ratings — including employee satisfaction and approval rating for Bon-Ton Stores CEO Brendan L. Hoffman. All 210 reviews posted anonymously by Bon-Ton Stores employees.