Bon-Ton Stores

  www.bonton.com
  www.bonton.com

Bon-Ton Stores Reviews

Updated November 20, 2014
Updated November 20, 2014
270 Reviews
2.9
270 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bon-Ton Stores President, CEO, and Director Brendan L. Hoffman
Brendan L. Hoffman
73 Ratings

Review Highlights

Pros
  • The people are nice, the employee discount is one of the best in the industry (in 27 reviews)

  • Flexible scheduling, Family atmosphere, Great Discount (in 11 reviews)


Cons
  • Upper management spends little to no time on the sales floor to see how the company works (in 13 reviews)

  • Long hours for second shift during holiday season (in 10 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good Culture, Poor Systems, Too Much Workload

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores full-time

    Pros

    Good Corporate Culture, Early Outs in the summer, Sample Sales

    Cons

    Not Competitive Salary, Promoted based on Fit vs. Competency, Combined roles so double work with no additional pay.

    Recommends
    Neutral Outlook
    No opinion of CEO
  2.  

    Over all good, but VERY stressful. NO home & work life balance at store level. Joys of customer service out the window.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Area Manager in Milwaukee, WI
    Current Employee - Sales Area Manager in Milwaukee, WI

    I have been working at Bon-Ton Stores full-time (more than 3 years)

    Pros

    The people I work with are great. Good benefits. Enjoy meeting new people regularly.

    Cons

    The work load is getting to be heavier and staffing is getting lighter. Putting the "customer first" is almost impossible. The constant changes barked down from corporate visual takes the lead in everything we do. We truly are putting the company first. We hardly have time for customers unless it's at the check out. Good luck finding someone to even do that. With the significant downsize, customers have to walk around forever to find soneone. By the time they do they're usually not happy campers. Corporate has us running in a hamster wheel day in and day out. If it's not the Visual team breathing down our necks, it's the signing for sales every couple days driving us nuts. 2- 3 sales a wk on the average is crazy. Mainly due to the fact the old fashioned paper method is generally highly inaccurate. We at the store level have to consistently remake wrong or request missed signs. Not to mention we have to end up hand cutting over 100 signs, on the average, for our home store dept. In the 3 yrs I've been employed with the company, there hasn't ever been a set where we've had zero errors in the signs generated from corporate. Tell corporate that and rather than taking accountability they become defensive and put the blame back on to us at a store level. I've now worked in a few different stores. Each store runs into the SAME problems with signing. What does that say?? It tells me the problem is from above, not with us in the store.

    Advice to ManagementAdvice

    I understand many companies are downsizing these days. Consider making things like sale sets more user friendly as to not have spend so much time correcting through out the day. Going to digital would be more efficient. Have visual cool there jets a little. We are the ones doing all this back and forth work. Rather than bark at us ,why not talk to us? Treat us respectfully. When there's changes to be made realize there's probably a list of 100 other things we are doing and hardly enough people to do it. So have some understanding and consideration. We work very hard. The mental and physical demands of the job make it extremely difficult to lead by example when it comes to customer first. Help us make the load more manageable so we can get back to the basics of providing great customer service. On an added note, upgrade the Lufi program. That system is not user friendly at all. Not to mention the amount of times it crashes. Very frustrating for the customer and associates.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Stressful

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores

    Pros

    Cosmetics,commission, vacation time, gratis,artistic

    Cons

    Stress, outrageous goals, not enough hours/pay,hard work doesn't pay off

    Neutral Outlook
    No opinion of CEO
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  5.  

    Fun atmosphere and great co-workers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Advertising in Milwaukee, WI
    Former Employee - Advertising in Milwaukee, WI

    I worked at Bon-Ton Stores full-time (more than 3 years)

    Pros

    The people and the atmosphere. Worked with very talented and over all great people.

    Cons

    Not much guidance with growing in your career.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    I have grown a lot and gained a lot of skills and knowledge.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Assistant in Milwaukee, WI
    Current Employee - Merchandise Assistant in Milwaukee, WI

    I have been working at Bon-Ton Stores full-time (more than an year)

    Pros

    Lots of different areas to work in. One you get into the training program it is much easier to move around positions.

    Cons

    Hard to move up for merchandis assistants.

    Advice to ManagementAdvice

    Listen to the assistants more. Be more open to feedback.

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 2 people found this helpful  

    "Customer First" is a joke.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Dayton, OH
    Former Employee - Customer Service Representative in Dayton, OH

    I worked at Bon-Ton Stores full-time (more than 3 years)

    Pros

    Employee discount 401K, that's all.

    Cons

    In my department, there was no growth potential unless you were a "favorite." I have been told by the director that I was ignorant. Employees' ideas were NOT welcome.

    Advice to ManagementAdvice

    You shot yourself in the foot when you outsourced the call center. You need to drop the "Customer First."

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    Interview

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores

    Pros

    In interviewing with this company, I was extremely impressed with their willingness to see me succeed, even though my qualifications weren't in line with their position opening.

    Cons

    I have had a little trouble getting responses to my emails and calls.

    Advice to ManagementAdvice

    Follow up.

    Recommends
  9.  

    Family work environment

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores

    Pros

    The relaxed culture provides for a family-like feel

    Cons

    Common to the retail industry, there is high turnover

  10.  

    Great Sales Associate

    Former Employee - Sales Associate in La Vale, MD
    Former Employee - Sales Associate in La Vale, MD

    I worked at Bon-Ton Stores part-time

    Pros

    They give a great amount of holiday hours. Great Manager. Time off as and when needed. Trained me quickly and easily.

    Cons

    I only worked there for a short time as a holiday sales associate and i have nothing bad to say at all.

    Recommends
    No opinion of CEO
  11.  

    Not so the right place for some.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores

    Pros

    The discount is the best.

    Cons

    To many sales and exclusions with coupons.

    Advice to ManagementAdvice

    Visit your stores more unannounced.

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