Bon-Ton Stores

www.bonton.com

Bon-Ton Stores Reviews

Updated January 27, 2015
Updated January 27, 2015
286 Reviews
2.8
286 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bon-Ton Stores President, CEO, and Director Brendan L. Hoffman
Brendan L. Hoffman
76 Ratings

Review Highlights

Pros
  • The people are nice, the employee discount is one of the best in the industry (in 29 reviews)

  • Flexible scheduling, Family atmosphere, Great Discount (in 11 reviews)


Cons
  • Upper management spends little to no time on the sales floor to see how the company works (in 14 reviews)

  • Poor work-life balance, many unhappy employees, inadequate training, rude management (in 6 reviews)

More Highlights

Employee Reviews

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  1. 2 people found this helpful  

    Associate Inventory & Merchandise Planner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - AIMP in Milwaukee, WI
    Former Employee - AIMP in Milwaukee, WI

    I worked at Bon-Ton Stores full-time (more than 5 years)

    Pros

    Amazing people to work with

    Cons

    Not enough Recognition via Compensation during my 6 years with company, although I was promoted 3 times.

    Advice to ManagementAdvice

    Value your people.

    Recommends
    Positive Outlook
  2. 1 person found this helpful  

    I have been an employee of Bon Ton Stores for 8+ years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Bon-Ton Stores full-time (more than 8 years)

    Pros

    The management is great (to me) but I think it comes down to attitude. If you are a team player, your co-workers will like you. Not every day is a cake walk in the retail industry and if you think it is "just cashiering" then you are in the wrong business. I have learned a ton working for this company, about myself, the public, how to work with others and keep the peace, to never give up because life gets hard sometimes, and most of all make the best of a bad situation. If everyone did that we'd all love our jobs!

    Cons

    On the downside, I do witness a LOT of banter, between associates as well as management. Not everyone is going to get along, however, but it would be nice if all management were on the same page. Let the employees know what management thinks is supposed to be "need to know" information. There have been so many things I have taught myself simply because I hated asking and never getting the correct answers. All the information you could ever want to know has all been laid out and is readily available on The One and there really is no reason management can't share that information with ALL the seasoned associates. That has been my biggest pet peeve to date. Also, being promised a position only to be put on the back burner is very frustrating! I have been applying other places constantly because I have been with the company for over 8 years and bust my hump for peanuts with little to no recognition or decent raise. I have held 4 positions in my time with the company, sales associate, sales support, MST Supervisor, and receiving associate. I am well-seasoned and know my job well. Ultimately, they might lose one of their best employees because they don't care enough to give me the promotion and raise I deserve, and have been promised already.

    Advice to ManagementAdvice

    Reward the hard working employees who care about their jobs. Notice and replace those who are lazy and slack off. Don't be afraid to train the new employees and give us more hours to get what we need to get done. Some things are more than we can chew. Update the stores look to compete with Kohls. We are losing to them in the coupon game as well as first impression with the way we look. You could eat off their floors! Fix our broken equipment! Give Capital more time to clean. Invest in our company and our employees and they will return the favor, which in turn creates happy employees and happy customers = stronger sales!!

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Not great experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cosmetics Counter Manager in Anderson, IN
    Current Employee - Cosmetics Counter Manager in Anderson, IN

    I have been working at Bon-Ton Stores

    Pros

    Benefits are really good but expensive

    Cons

    Management and politics are out of control

    Advice to ManagementAdvice

    Obey the rules then discipline associates

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5.  

    Shoe sales associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shoe Sales Associate in Camp Hill, PA
    Former Employee - Shoe Sales Associate in Camp Hill, PA

    I worked at Bon-Ton Stores

    Pros

    Co-workers, discount, and most customers were great

    Cons

    Management is the WORST, extremely inconsiderate.

    Advice to ManagementAdvice

    Treat your employees better and be more considerate.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. 2 people found this helpful  

    Overworked and underpaid.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Visual Supervisor
    Current Employee - Visual Supervisor

    I have been working at Bon-Ton Stores full-time (more than 5 years)

    Pros

    My position offers a 8-4 M-F schedule.

    Cons

    Poor training from management down to associate.

    Advice to ManagementAdvice

    Success is all about communication and coordination.

    Doesn't Recommend
  7.  

    Very good experience working for this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores

    Pros

    The people you work with are a great group. Very helpful and supportive.

    Cons

    It's retail, so you have to know the hours are challenging at certain times of the year, but it balances out. Too many people though, don't think it's a big deal to call off. It's a huge deal, it makes it a real challenge to get breaks and lunches.

    Advice to ManagementAdvice

    You need to staff more people and have more checkouts. I hear this everyday, and everybody knows it's true.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 2 people found this helpful  

    Stay too long and get too comfortable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Bon-Ton Stores

    Pros

    Employee discount, Coworkers, job security

    Cons

    Terrible once a year raises, too much work for a little bit of money, some higher up management is unapproachable, coworkers that do not pull the weight do not get fired.

    Advice to ManagementAdvice

    Fire the bad employees and reward the good ones!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9.  

    Good company, tough industry with online emerging

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores full-time (more than a year)

    Pros

    Good balance between work and personal. Company does a good job retaining employees

    Cons

    Online retailers and less traffic to malls hurts the company

  10.  

    My overall experience at this company was good.

    • Work/Life Balance
    Former Employee - Customer Service Representative in Burlington, VT
    Former Employee - Customer Service Representative in Burlington, VT

    I worked at Bon-Ton Stores

    Pros

    The environment was friendly. They were accomodating of my school hours. My co-workers were friendly. They had good discounts.

    Cons

    There was little training or coaching on the credit card program.

  11. 1 person found this helpful  

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores

    Pros

    Great Work-Life Balance and culture

    Cons

    Company does not have the competitive advantage needed to succeed long-term

    Doesn't Recommend
    Negative Outlook

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