Bon-Ton Stores Reviews

Updated March 20, 2015
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2.9
298 Reviews
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Recommend to a friend
Approve of CEO
Bon-Ton Stores President, CEO, and Director Brendan L. Hoffman
Brendan L. Hoffman
81 Ratings

Pros
  • The people are nice, the employee discount is one of the best in the industry (in 29 reviews)

  • Flexible scheduling, Family atmosphere, Great Discount (in 11 reviews)

Cons
  • Upper management spends little to no time on the sales floor to see how the company works (in 14 reviews)

  • Poor work-life balance, many unhappy employees, inadequate training, rude management (in 6 reviews)

More Pros and Cons

Employee Reviews

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  1. Sales clerk position

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores

    Pros

    Company discount flexible schedule likes part time workers

    Cons

    Poor hourly rate long hours standing unfriendly work environmeny

    Advice to ManagementAdvice

    Provide positive feedback to employees

    Doesn't Recommend
    Neutral Outlook
  2. A good starter job or supplimental income.

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores

    Pros

    Decent employee discount, great people to work with, employee autonomy.

    Cons

    Scheduling conflicts, unrealistic goals, too many tasks with too few people, confusing coupons makes for disgruntled customers.

    Advice to ManagementAdvice

    Set achievable tasks and goals. Corporate needs to understand that too few staff may save money in the short term, but it will impact customer service and sales revenue.

  3. A stressful job with little direction given and not too rememberable.

    • Senior Management
    • Culture & Values
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bon-Ton Stores part-time (more than a year)

    Pros

    Good employee discount of 20%
    Good weekend deals for associates
    Nice and friendly coworkers
    Comfortable dress code
    Long enough breaks

    Cons

    Poor management
    Poor direction
    The bosses expect you to figure procedures out and be successful with them in front of customers
    Long process for a schedule change

    Advice to ManagementAdvice

    Communicate better with associates and build stronger relationships from them. My bosses were barely at work and when they were, they would be so busy that communication and friendly chat was never a goal they had.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. Nice place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Bon-Ton Stores part-time (more than 3 years)

    Pros

    Coworkers are friendly and easy to work with. Dress code isn't too strict. Discount is really good.

    Cons

    Customers find coupons confusing. Sales change too often. Not enough people scheduled on the floor.

    Advice to ManagementAdvice

    Make the print on coupons larger and easier for customers to understand. Stop using wording like "Save UP TO 75%" on signs and just say what it actually is.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6. Customer Service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores

    Pros

    Friendly assoicates, kind managers, flexiable schedules, great pay, career growth

    Cons

    low Product availabilty, lack of quantities, lack of color cordination, lack of available assoicates, lack of hours

    Advice to ManagementAdvice

    more constant product availiablity , more hours availiable

  7. It is good place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shoes Sales Associate in Frackville, PA
    Current Employee - Shoes Sales Associate in Frackville, PA

    I have been working at Bon-Ton Stores part-time (less than a year)

    Pros

    The discount and friendly coworkers

    Cons

    I have had no challenges

    Advice to ManagementAdvice

    I. Have no advice to give

    Recommends
    Positive Outlook
    Approves of CEO
  8. Current Selling Supervisor

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores full-time

    Pros

    The benefits are pretty decent and the environment is clean within reason. People that work there are great and can tolerate the changing business model. Lots of long time employees. Flexible schedule if you are part time.

    Cons

    You have to have a tough retail mind to take in all that is expected of you, tons of paperwork and staffing is done according to sales. Constant pressure to get new charge accounts from every customer to a point where there are daily goals to be met or else more pressure.

    Advice to ManagementAdvice

    Stop with the incessant sales. Price the merchandise better to enhance the sale items. Its a constant sea of sale signs which mean nothing after awhile.

  9. 1 person found this helpful

    A positive experience overall. However, compensation, in my experience, is on the lower end of the retail scale.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Former Employee - Anonymous Employee in Grand Rapids, MI

    I worked at Bon-Ton Stores full-time (more than a year)

    Pros

    A pretty straight forward retail program with few surprises. I was treated very well overall. I think there is an effort to create a professional yet fun environment.

    Cons

    Store level management has little opportunity to influence or add any personal input in day-to-day operations. There is a program (in some cases outdated) to be followed with the expectation that the program IS followed without exception, deviation or a whole lot of opinion appreciated.

    Advice to ManagementAdvice

    Consider making changes to the very lenient return policy. Frustrating to watch very obvious thieves be rewarded.
    There is a balance between alienating good customers and rewarding thieves.

    Recommends
    Neutral Outlook
    Approves of CEO
  10. A great way to get into retail.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Assistant in Milwaukee, WI
    Current Employee - Merchandise Assistant in Milwaukee, WI

    I have been working at Bon-Ton Stores full-time (more than a year)

    Pros

    Great co-workers, awesome discount. Lots to learn if you push.

    Cons

    Rather than promoting Merch assistants who know the business they hire kids fresh out of college that require a lot of hand holding. Merch assistants are forced to jump through a lot of hoops in order to get a promotion.

    Advice to ManagementAdvice

    Realize what the people on the bottom do for you and promote from within rather than hiring trainees.

    Recommends
    Positive Outlook
  11. 2 people found this helpful

    BonTon

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Pittsburgh, PA
    Former Employee - Sales Associate in Pittsburgh, PA

    I worked at Bon-Ton Stores

    Pros

    The discount & meeting new people also the employee contests

    Cons

    Hard to get weekend time off. The "managers" never acted like real managers. They thought they were high & mighty when they didn't even have a degree! They also played favorites!

    Advice to ManagementAdvice

    Listen to your employees!

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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