Bon-Ton Stores Reviews

Updated September 29, 2014
Updated September 29, 2014
256 Reviews
2.9
256 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bon-Ton Stores President, CEO, and Director Brendan L. Hoffman
Brendan L. Hoffman
67 Ratings

Review Highlights

Pros
  • The people are nice, the employee discount is one of the best in the industry (in 27 reviews)

  • Flexible scheduling, Family atmosphere, Great Discount (in 11 reviews)


Cons
  • Upper management spends little to no time on the sales floor to see how the company works (in 12 reviews)

  • Some of the other sales associates would not follow rules which would make my job harder (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    Retail Employment At It's Worst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Bon-Ton Stores part-time for more than a year

    Pros

    The fashion and the discount. The customers are for the most part wonderful.

    Cons

    Meager raises... ten to fifteen cents. Reviews are based mostly on Credit Card Promotions and employees are given their reviews on the sales floor or over the phone and employees are not provided with a copy of their reviews. Short staffing so that if one person calls in sick, there is no way to cover sales floor. Customer service suffers and customers take their frustration on on sales staff. Flexible schedules promoted in the employment advertisements are primarily to benefit the store. Schedules are always late and are subject to change without notifying the rest of the sales team. Employees on the other hand must give thirty days notice for time off requests and then they are often called on days off to come into work when the store is short handed or told not to come in at all. Employees are told that they must sign up for a credit card unless they are minors and it is that our credit card is our discount card. We wear many hats cleaning crew, customer service - credit card payment centers - merchandising - handling returns, loss prevention, as well as promoting anything else that the headquarters would like us to promote. That is on top of straightening and cleaning out fitting rooms in addition to ringing sales and giving customer service. The business hours vary from six-thirty am to eleven-fifteen pm - making public transportation difficult or impossible. At the end of the day we are rushed out of the building as though the place is on fire - after we curb our garbage so that the one person cleaning crew can save a few steps in the morning - check the fitting rooms - close the register - turn in the register bag and bring up the scanners. Employees are responsible for getting their own check stubs when and if they find someone to hand it to them. They have posted that after two weeks payroll check stubs will be mailed out but they are too cheap to do so. I have had several weeks of check stubs - six check stubs at a time that I had to pick up.

    Advice to ManagementAdvice

    I wouldn't know where to begin... honestly.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    First job or when your life didn't turn out the way you thought it would

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Whitehall, PA
    Current Employee - Anonymous Employee in Whitehall, PA

    I have been working at Bon-Ton Stores full-time for more than 5 years

    Pros

    If you don't call out and do a ok job you will have a job for 30 years. Pace is slower than most warehouses. Only day shifts. If you can do your job you can will not be bothered

    Cons

    Low pay compared to other companies. No advancement. 1 day notice of working hours. Busy season has a lot of Temp help, who do not care and you have to clean up their mess. Corporate plays with numbers making it seem like a ok idea to move things around 10 times before leaving warehouse.

    Advice to ManagementAdvice

    Learn the true cost of things. Moving items between warehouses 10 times costs a lot of money which kills your margins. spending thousands of dollars moving a department around that is leaving within a year is not smart finacial planning.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    Customers Are First

    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Bon-Ton Stores part-time

    Pros

    Love the atmosphere as do our customers. The employer empowers it's associates to put customers first making for a mutually satisfying experience. I enjoy working and shopping there.

    Cons

    All retail has this challenge: you are on your feet the whole time. I try to keep moving but during big sales you can be at the register standing in one spot for extended periods of time. This is most challenging but it is job security...after all it is in those times we are generating sales!

    Advice to ManagementAdvice

    Simplify the customer coupon process.

    Recommends
    Positive Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    No leadership

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Department Manager  in  Rockford, IL
    Current Employee - Department Manager in Rockford, IL

    I have been working at Bon-Ton Stores full-time for more than 8 years

    Pros

    Lifetime employment, low expectations, it is very hard to be disciplined or fired from this company

    Cons

    Poor to non-existent leadership from corporate headquarters all the way down to facility level, confusing and arbitrary policies, cronies get promoted while hard workers leave

    Advice to ManagementAdvice

    Figure out where the company is going and base all decision on that vision. People in leadership positions need to be leaders with visions for the future instead of "yes" men (and women).

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 3 people found this helpful  

    A poor choice

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Employee  in  West Des Moines, IA
    Former Employee - Employee in West Des Moines, IA

    I worked at Bon-Ton Stores part-time for more than a year

    Pros

    Occasionally flexible schedule, wonderful fellow employees

    Cons

    Ridiculous hours, unreasonable, bullying store manager, inconsistent training, favoritism, and nepotism, infinitesimal pay increases and overall poor treatment of employees.

    Advice to ManagementAdvice

    Hold poor store managers accountable for the high turn over rate, increase hour wages to encourage employees to stay. Keep to mall hours.

    Doesn't Recommend
    No opinion of CEO
  7.  

    Positive, supportive staff

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Visual Coordinator
    Former Employee - Visual Coordinator

    I worked at Bon-Ton Stores part-time for less than a year

    Pros

    Internal promotions, creative allowances in each positon

    Cons

    Asked to take on tasks not in the job description that can detract from completing work that is your responsibility.

    Advice to ManagementAdvice

    hire more help

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 2 people found this helpful  

    Great for entry level retail merchandising experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Merchandise Assistant  in  Milwaukee, WI
    Current Employee - Merchandise Assistant in Milwaukee, WI

    I have been working at Bon-Ton Stores full-time for more than a year

    Pros

    Nice people, nice company, nice discount

    Cons

    If you start as a MA it is hard to get into the executive training program. You get passed up by recent college grads with no experience. The pay is also less them kohls.

    Advice to ManagementAdvice

    Promote hard working MA's. give MA's a equal opportunity to get into the training program no matter how long they have been there.

    Recommends
    Positive Outlook
    Approves of CEO
  9.  

    Herbergers Ottumwa Iowa

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Ottumwa, IA
    Current Employee - Sales Associate in Ottumwa, IA

    I have been working at Bon-Ton Stores part-time for less than a year

    Pros

    Very good management and Supervisors.

    Cons

    Low wages, near entry level first job minimum wage

    Advice to ManagementAdvice

    Great job with what they have to work with

    Recommends
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Working to nowhere

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Bloomsburg, PA
    Current Employee - Sales Associate in Bloomsburg, PA

    I have been working at Bon-Ton Stores full-time for more than 3 years

    Pros

    Interacting with customers and credit card bonus.

    Cons

    Management is a joke and training is unhelpful. Plan to make less than what you are worth. Management only thinks of you as a credit pushing mule and will hound you about it every day. Store is going down hill and it probably will be closing soon.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 1 person found this helpful  

    Company does not appreciate good employees and makes it very clear!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Wausau, WI
    Current Employee - Sales Associate in Wausau, WI

    I have been working at Bon-Ton Stores part-time for more than 5 years

    Pros

    Good discount and great co workers.

    Cons

    The management is very poor and are only concerned about their numbers and don't care about their employees or their customers.

    Advice to ManagementAdvice

    Simplify coupons and show appreciation for your good employees.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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