Bon-Ton Stores Reviews

Updated April 21, 2015
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Employee Reviews

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  1. Very good experience working for this company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people you work with are a great group. Very helpful and supportive.

    Cons

    It's retail, so you have to know the hours are challenging at certain times of the year, but it balances out. Too many people though, don't think it's a big deal to call off. It's a huge deal, it makes it a real challenge to get breaks and lunches.

    Advice to Management

    You need to staff more people and have more checkouts. I hear this everyday, and everybody knows it's true.

  2. Good company, tough industry with online emerging

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores full-time (More than a year)

    Pros

    Good balance between work and personal. Company does a good job retaining employees

    Cons

    Online retailers and less traffic to malls hurts the company

  3. Helpful (2)

    Stay too long and get too comfortable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Bon-Ton Stores

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Employee discount, Coworkers, job security

    Cons

    Terrible once a year raises, too much work for a little bit of money, some higher up management is unapproachable, coworkers that do not pull the weight do not get fired.

    Advice to Management

    Fire the bad employees and reward the good ones!

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  5. My overall experience at this company was good.

    • Comp & Benefits
    Former Employee - Customer Service Representative in Burlington, VT
    Former Employee - Customer Service Representative in Burlington, VT

    I worked at Bon-Ton Stores

    Pros

    The environment was friendly. They were accomodating of my school hours. My co-workers were friendly. They had good discounts.

    Cons

    There was little training or coaching on the credit card program.

  6. Job Hopper found their favorite place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ecommerce Merchandiser in Milwaukee, WI
    Current Employee - Ecommerce Merchandiser in Milwaukee, WI

    I have been working at Bon-Ton Stores

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great people to work with, No Micro-management, Modern & updated work environment. Cubicle space, freedom to be creative. Business casual, fun days & lots of perks. Almost everyone is getting promoted because the company is creating new positions!! Benefits are top of the line, pay is good too.

    Cons

    The Elevator in the parking garage breaks down sometimes - can be frightening when stuck.

    Advice to Management

    have all employees trained on the intranet system so teams can understand timelines to get things done.

  7. Helpful (1)

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great Work-Life Balance and culture

    Cons

    Company does not have the competitive advantage needed to succeed long-term

  8. Helpful (1)

    Sales Associate

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores part-time (More than 3 years)

    Recommends
    Neutral Outlook
    Recommends
    Neutral Outlook

    Pros

    Fast-paced work that keeps you active
    Great employee discount

    Cons

    Very long hours
    Really needy customers that get upset when they can't use their coupons
    Pay is barely over minimum wage

    Advice to Management

    Don't talk about employees, very catty sometimes

  9. Helpful (4)

    Failing retail store with no respect for employee's

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Bon-Ton Stores

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's very easy to learn. It's the best feeling when you get to know your customers and are able to make their day just by helping them with the coupons or find an item. They were very reasonable with my hours even though I was in college and had another job.

    Cons

    Some managers leave their unfinished work for you to finish. They ask you to do projects when you are alone on the floor and are trying to help customers and keep up with the fitting rooms. I worked there over 2 years and still am making min wage. I am very loyal and work hard to pick up the slack every other associate who is lazy and doesn't care. They are horrible at training new people. They always say how thankful they are for you but their actions speak louder than words. Every Sunday associates are scheduled an open to close shift. The week after the holidays they told us that we had to take our lunch an hour after opening because we were going to be busy. Fact is it's never busy and we had to eat breakfast when we were all there till hours after dinner. The HR and store managers sit in their office and never attempt to help on the floor. All they are good for is making stupid rules that are really not needed. They yell at us for not being able to get customers to order through the online store. That has nothing to do with us, we already have to get credit cards, emails, sales goal and now it's up to us for people to want to order an item? No wonder they are a failing company that hasn't made profit in 5+ years!

    Advice to Management

    Change the coupons. Stop the stupid crazy sales and just let people use their coupons on any item. It's VERY frustrating to deal with everyday.Hire higher up people who actually care. Having management that doesn't care or is too strict has a very negative effect on the company as a whole. If the upper management in my store cared, I probably wouldn't be applying to other places& using this site to help me find something I will enjoy.

  10. Helpful (2)

    Worst company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Shoe Sales Associate in Easton, PA
    Current Employee - Shoe Sales Associate in Easton, PA

    I have been working at Bon-Ton Stores part-time

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    You have a job....that's it.

    Cons

    Unprofessional managers, Nasty employees, they expect more than what you're getting paid for, Bad pay, Screwed up commission, Terrible hours.

  11. Helpful (2)

    Management is terrible, but the benefits are decent.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Beauty Advisor in Scottsbluff, NE
    Former Employee - Beauty Advisor in Scottsbluff, NE

    I worked at Bon-Ton Stores full-time (More than a year)

    Doesn't Recommend
    Doesn't Recommend

    Pros

    Commission. Good benefits. Good discount. If you're full-time you will get at least a solid 36 hours a week. The majority of your coworkers are nice and hard working.

    Cons

    Subpar pay. The hours are terrible. You will be asked to close and then open at least twice a week, they are not flexible with schedules. Your days off will be approved and then a week or two later denied. There is no work life balance at all. Management is unorganized. There is a huge push to sign people up for the credit cards but very little training or coaching about the program.

    Advice to Management

    Actually interact with the associates working the floor and address their concerns. Find a better/more consistent system for requesting time off. Try to be more honest and respectful when dealing with associates.

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