Bon-Ton Stores Reviews

Updated September 17, 2014
Updated September 17, 2014
250 Reviews
2.9
250 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bon-Ton Stores President, CEO, and Director Brendan L. Hoffman
Brendan L. Hoffman
66 Ratings

Review Highlights

Pros
  • 20% employee discount nothing else (in 24 reviews)

  • Flexible scheduling, Family atmosphere, Great Discount (in 11 reviews)


Cons
  • Upper management spends little to no time on the sales floor to see how the company works (in 11 reviews)

  • Long hours for second shift during holiday season (in 10 reviews)

More Highlights

Employee Reviews

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  1. 3 people found this helpful  

    MY experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bon-Ton Stores

    Pros

    The store discount was great! They had some nice promotional opportunities for getting customers to open credit cards which were a nice pay check bonus.

    Cons

    There was no consideration from upper level management. This is ultimately the reason I left the store. Many employees tried to pass their jobs off on others and there were no repercussions for these employees.

    Advice to ManagementAdvice

    Listen more to employees if you want to retain them.

    Doesn't Recommend
    No opinion of CEO
  2. 3 people found this helpful  

    It's a pretty good company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Camp Hill, PA
    Current Employee - Sales Associate in Camp Hill, PA

    I have been working at Bon-Ton Stores part-time for more than 3 years

    Pros

    I love the people I work with and the discount is always a plus.

    Cons

    It's almost impossible to get a real promotion.

    Advice to ManagementAdvice

    1 credit per shift is not very reasonable and when you constantly harp on your employees to get credit all the time, it makes them less motivated.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. 1 person found this helpful  

    Very stressful environment in the winter, slower and more relaxed in the summer.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Receiving Manager  in  Chicago, IL
    Current Employee - Receiving Manager in Chicago, IL

    I have been working at Bon-Ton Stores full-time for more than 5 years

    Pros

    The days go by really fast and I always understand what is expected of me.

    Cons

    Typically you will be asked too do far more than you can with what you have. Managers are asked to do unrealistic amounts of work with fewer and fewer employees and hours.

    Advice to ManagementAdvice

    Practice what you preach and avoid being a bully.

    Recommends
    Neutral Outlook
    Approves of CEO
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  5. 1 person found this helpful  

    Sales Associate at Boston Store Clearance Center

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Milwaukee, WI
    Current Employee - Sales Associate in Milwaukee, WI

    I have been working at Bon-Ton Stores part-time for less than a year

    Pros

    The people are great to work with. They are flexible with your schedule and work around with my other job.

    Cons

    They cut your hours without notice.

    Advice to ManagementAdvice

    Do not cut hours on the hard workers that bring in profit for the company. You risk on losing them to another company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    The good and the bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - SAM  in  Rochester, NY
    Former Employee - SAM in Rochester, NY

    I worked at Bon-Ton Stores full-time for more than 10 years

    Pros

    Great people to work with

    Cons

    Ever changing direction -no consistency

    Advice to ManagementAdvice

    Choose a path and follow it.Stop changing in midstream.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  7. 1 person found this helpful  

    Receiving/Stocking

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Receiving Manager  in  Virginia, MN
    Former Employee - Receiving Manager in Virginia, MN

    I worked at Bon-Ton Stores part-time for less than a year

    Pros

    Discount on clothing is about all..

    Cons

    Terrible Training, Incompetent and under qualified management, Slightly Understaffed..

    Advice to ManagementAdvice

    treat your employees like real people..

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  8. 4 people found this helpful  

    Slave to the coupons

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Bon-Ton Stores full-time for less than a year

    Pros

    -45 minute lunch break
    -flexible hours
    -discount on clothing

    Cons

    -the coupons have so many exclusions that customers get upset/angry CONSTANTLY. Every day was a fear of who the next person would be to yell at me that their coupon wouldn't work.
    -short-staffed 100% of the time but would still be expected to do the work of 3 people
    -plenty of idiot/weird colleagues to go around

    Advice to ManagementAdvice

    -Give us time to complete an assigned project. Everything is always half-finished.
    -Don't take back returns from 2008. That just screws the company over.
    -HAVE TRANSPARENT COUPONS!!! The coupons are sick ploys that work on maybe 15% of items on sale days. They're useless.
    -Update your electronics. The DAS system, really? And manually changing ad signs every 2 days is extremely inefficient.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    No opportunity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate  in  Massena, NY
    Current Employee - Sales Associate in Massena, NY

    I have been working at Bon-Ton Stores part-time for more than 3 years

    Pros

    You start off with a 20% discount and it increases to 25% after a year of service.

    Cons

    Upper management spends little to no time on the sales floor to see how the company works. Sales associates are never given management positions unless they have previous management experience, hard work does not pay off. Wages are extremely low, after working for 3 years I still make minimum wage. Coupon policys are frustrating to customers and associates and often result in customers shopping elsewhere. HR often works you more than the maximum hours and runs into problems at the end of the year.

    Advice to ManagementAdvice

    Spend more time with new associates, as training is never done correctly. Promote within because it encourages people to work hard.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 3 people found this helpful  

    Slow death

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Ecommerce Analyst
    Current Employee - Ecommerce Analyst

    I have been working at Bon-Ton Stores full-time

    Pros

    Its a job... that's all.

    Cons

    Culture sucks, sales suck, turnover sky-high

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 3 people found this helpful  

    Good coworkers, not-so-good upper management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Lancome Beauty Consultant
    Former Employee - Lancome Beauty Consultant

    I worked at Bon-Ton Stores part-time for more than a year

    Pros

    -Believe it or not, I really enjoyed the customers. Particularly after I was moved from the home department down to the cosmetics area
    -Coworkers gave the place a sort of family-y feel
    -The employee discount

    Cons

    -The employee discount (in that it makes it challenging to save money while working there)
    -Upper management should, in my humble opinion, work on a new sale schedule. Every weekend is the exact same sale (not quite literally, but darn close) and the same coupons (which - due to having many exclusions - are tough for customers to use)
    -Department managers are often crabby. Not inherently, but oftentimes because of pressure from the aformentioned upper management.

    Advice to ManagementAdvice

    GIven that dept stores in general don't seem to have the greatest outlook (maybe the enormous markups), I think something to distinguish Bon-Ton stores from the others is in order. What that is, is... well, lucky me, that's not my job to figure out. I suppose if I were the big guy on top, it'd be in the form of customer service and fewer (but bigger) sales.

    Recommends
    Negative Outlook
    No opinion of CEO

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