Bon-Ton Stores

  www.bonton.com
  www.bonton.com

Bon-Ton Stores Reviews

Updated December 20, 2014
Updated December 20, 2014
276 Reviews
2.9
276 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bon-Ton Stores President, CEO, and Director Brendan L. Hoffman
Brendan L. Hoffman
73 Ratings

Review Highlights

Pros
  • The people are nice, the employee discount is one of the best in the industry (in 29 reviews)

  • Flexible scheduling, Family atmosphere, Great Discount (in 11 reviews)


Cons
  • Upper management spends little to no time on the sales floor to see how the company works (in 14 reviews)

  • Poor work-life balance, many unhappy employees, inadequate training, rude management (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 1 person found this helpful  

    So-So Employee Relations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Corporate Customer Service Representative in Dayton, OH
    Current Employee - Corporate Customer Service Representative in Dayton, OH

    I have been working at Bon-Ton Stores part-time (more than an year)

    Pros

    Management treats you kindly, there is very little disrespect, if any. As I worked for corporate, we had a lot of parties & things like that to boost morale. The discount is better than most other stores, too.

    Cons

    Management does not listen to the concerns of customers or employees. They seem to need financial counseling because they make money-wasting decisions.

    Advice to ManagementAdvice

    Listen to your customers as well as your employees. They are what keep your business going.

    Recommends
    Negative Outlook
    Disapproves of CEO
  2.  

    Bon Ton is a great place!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cosmetics Counter Manager
    Current Employee - Cosmetics Counter Manager

    I have been working at Bon-Ton Stores full-time (less than an year)

    Pros

    The best thing about working for Bon Ton is the flexibility and customer loyalty.

    Cons

    Too many coupons that basically give items away...losing money.

    Recommends
    Negative Outlook
    Approves of CEO
  3. 2 people found this helpful  

    Felt unappreciated with no room for opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Bon-Ton Stores part-time (more than an year)

    Pros

    clients and customers, commission can be beneficial, Boston store was good at working around my school schedule.

    Cons

    no growth opportunities. minimum wage, unappreciated, terrible time off policy. mangers and supervisors never wanted to take responsibility for any of the problems and often pushed them upon the employees to figure out. Never once was told i may qualify for any sort of pay increase or promotion

    Advice to ManagementAdvice

    respect and value your employees. Listen to your employees and offer better training to help increase your employees sales tactics and pitches. Your time off policy is terrible because you require your employees to have their time off requests in 24 days from the time they need off. Thats too long and sometimes things come up, I feel two weeks is enough time to find coverage for the missed shift.

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  5. 6 people found this helpful  

    Open to change, but terrible e-commerce focus

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Assistant Planner in Milwaukee, WI
    Current Employee - Assistant Planner in Milwaukee, WI

    I have been working at Bon-Ton Stores full-time (more than 3 years)

    Pros

    Often relaxed work environment, long-term strategic vision by CEO, flexible summer hours

    Cons

    Few in-office perks (no coffee, no snacks, etc.), cramped working quarters, pay is below industry average

    Advice to ManagementAdvice

    Show that you care about your employees by upgrading the physical workspace

    Recommends
    Neutral Outlook
    Approves of CEO
  6. 1 person found this helpful  

    Bloated Corporate Structure, Unethical Business/Management Practices by Store Level Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Bloomington, IL
    Former Employee - Sales Associate in Bloomington, IL

    I worked at Bon-Ton Stores part-time (more than an year)

    Pros

    If you just want a part-time job that you don't care about . . . this is the one very fun thing about this place. One of my favorite phrases was, "Think about work when I'm not at work . . ., I don't even think about work when I AM at work." Evading customers, scowling, ignoring them . . . it was all acceptable. Daydreaming about your boyfriend or figuring out your next move in real life was all possible if you worked a late shift. Customers rarely complained to management about sales associates because being somewhat rude was expected. And if a customer did complain, some manager would stand there and listen to their shift and then move on with their day. They did not want to do any paperwork to followup on some annoying complaint. Also 20% discount.

    Cons

    Not enough hours as part-time. They could get a ton of part-time employees and schedule them each at 10 hours.

    Recommends
    No opinion of CEO
  7.  

    Bonton

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores full-time (more than 3 years)

    Pros

    lots of employee discounts each week

    Cons

    crazy coupons you can never use.

    Recommends
    Neutral Outlook
    No opinion of CEO
  8. 1 person found this helpful  

    Fair, enjoyed my job

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bon-Ton Stores

    Pros

    Generally Felxable, 401k , benefits offered

    Cons

    Store management over worked, not enough hours or people to accomplish an overt work load.

    Advice to ManagementAdvice

    Corporate management lack of acknowledgements for associates. Treat your managers better it gets passed on to floor associates, creating a low moral work environment.

    No opinion of CEO
  9. 1 person found this helpful  

    Pleasant retail work environment.

    Former Employee - Selling Supervisor
    Former Employee - Selling Supervisor

    I worked at Bon-Ton Stores full-time (more than an year)

    Pros

    The stores have nice atmosphere, good merchandise, and great coupons, plus a generous employee discount. Store management, in my experience, was generally reasonable. For a retail position, it was quite worthwhile and I learned much.

    Cons

    It's retail, folks. You're on your feet for your entire shift, except for your breaks. If you don't like working nights, weekends, and especially the holiday season, it can be very stressful for you and your family.

    Advice to ManagementAdvice

    Pay better, hire better, therefore achieve better results and avoid many of the problems you have on the sales floor, including turnover.

  10. 1 person found this helpful  

    worse place to work for

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Janesville, WI
    Current Employee - Sales Associate in Janesville, WI

    I have been working at Bon-Ton Stores full-time (more than 3 years)

    Pros

    great coworkers to keep you sane

    Cons

    store manager, assistant store manager, selling supervisors forbid gossip but in the same breath encourage it through having anyone come to them about the gossip..then making the gossip fact when trying to write up star employees over gossip that bares no truth or any policy not violated. they witch hunt and fire top employees to bring in associates willing to work less than 20 hours a week.

    Advice to ManagementAdvice

    stop witch hunting. if u tell us we are here to serve the customer and we do and then writing us up because we took care of the issue per policy...stop witch hunting! avoid working at bonton stores.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  11. 6 people found this helpful  

    Stretched more than Stretch Armstrong.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate
    Current Employee - Sales Associate

    I have been working at Bon-Ton Stores full-time (more than 8 years)

    Pros

    Generous 10%-25% discount. Co-Employees are very nice and like family. 45 minute lunch break.

    Cons

    Supervisors and Sales Associates are stretched so thin that they have to do everything but their job, and then face consequences for that! The pay difference between Store Manager and Supervisor is about 400%. Upper Management never leaves office. Regional Management tours stores and changes the whole layout based on the current personal preference/mood. Impossible to achieve tasks and goals. Constant Sale Sets. Company is focused on Chicago/Illinois area with no respect to other areas. Company only acknowledges corporate people and shuns the retail workers. Coupons and the coupon strategy are absurd. Stores will be staffed enough to have one associate at a door, yet when there is a corporate visit, staffing seems unlimited.

    Advice to ManagementAdvice

    Corporate Leaders, don't announce your visits! Plans your visits during busy sales and sneak in. See how the company is really run! Talk to the associates, not the managers.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

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