Booking.com Reviews

Updated June 19, 2015
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3.5
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Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
7 Ratings

Pros
  • The head office provides an excellent work environment (in 24 reviews)

  • End of year party in Amsterdam is great (in 10 reviews)

Cons
  • Very low salary compensation and little help for employees that have to commute in public transportation from other cities (in 12 reviews)

  • Work Life balance clearly at risk (in 6 reviews)

More Pros and Cons

14 Employee Reviews

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  1. Helpful (1)

    Love this job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Grand Rapids, MI
    Current Employee - Anonymous Employee in Grand Rapids, MI

    I have been working at Booking.com full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    -relaxed environment -fast paced -travel -culture - atmosphere - on site Gym - on site cafeteria - fresh fruit daily, free of charge - coffee, cappuccino, tea, hot cocoa provided free of charge - travel discounts

    Cons

    -lower end of pay scale for this type of job - vacation time is earned each month, 8 hours per month of perfect attendance - unable to really plan in advance vacation time, as they do not take in account illness, this comes out of that balance.

    Advice to Management

    keep up the good work


  2. Booking.com bilingual Customer Service Rep.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bilingual Customer Service Representative in Grand Rapids, MI
    Former Employee - Bilingual Customer Service Representative in Grand Rapids, MI

    I worked at Booking.com full-time (Less than a year)

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Clean, fun office environment. Free trips to Europe!

    Cons

    Have to start through a temp agency for the first few months at least. I hate the fact you don't know what hours/shift you will work until the last day of your classroom training. In my case I was assigned a 3rd shift (working 10pm to 6am)

    Advice to Management

    N/A


  3. Helpful (1)

    Lure you in with Amsterdam trip, everyone is replaceable!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Bilingual Customer Service Representative in Grand Rapids, MI
    Current Employee - Bilingual Customer Service Representative in Grand Rapids, MI

    I have been working at Booking.com full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Free fruit in the lunch room, make you feel like you are a part of something special.

    Cons

    One day your team lead will tell you that you need to be faster and they will hire you in (even if you have 100% customer satisfaction) next day when its time to give you benefits you get a phone call from Manpower that you don't need to come to work anymore. They won't even give you any reason. Heartbreaking when you put your heart in it!!! Don't bother if you are looking for a steady job. They hire around 30 people every month, use them and get rid of like they don't mean anything!

    Advice to Management

    Management hides behind customer service representatives to handle all calls from angry customers that call you on a daily basis. Be open with your plans and give people at least two weeks in advance when you get rid of them. Its not easy to get a new job when you don't get any advance. At least inform people what they did wrong so they can improve in future.


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  5. Helpful (2)

    Cs representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Former Employee - Anonymous Employee in Grand Rapids, MI

    I worked at Booking.com

    Recommends
    Neutral Outlook
    No opinion of CEO
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fab fridays. Pot lucks and diversity

    Cons

    Favoritism to move up.no room for advancement

    Advice to Management

    Equal opportunity


  6. Great place to advance and gain experience.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Quality Associate in Grand Rapids, MI
    Current Employee - Quality Associate in Grand Rapids, MI

    I have been working at Booking.com full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training, benefits, bonuses, job security and work environment.

    Cons

    Hours, expectations, management experience, below average compensation

    Advice to Management

    There needs to be better communication and forethought to decisions being made that impact employees.

    Booking.com Response

    Dec 5, 2014 – Recruiting Manager, Americas

    Appreciate your comments, thanks.


  7. Entry level

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Enjoyed the the recently renovated facilities.

    Cons

    Did not enjoy the third shift or low pay.

    Advice to Management

    Take into account employee experience

    Booking.com Response

    Dec 5, 2014 – Recruiting Manager, Americas

    Thanks for writing !


  8. Helpful (19)

    Tons of Promises - Zero Delivery

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time (More than a year)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    -free annual trips to Amsterdam -networking with people from all over the globe -good and valuable trainings -good health benefits

    Cons

    -extremely low pay for the huge work load -constant changes, new procedures and ridiculous expectations almost daily -horrible, immature management -promises unfulfilled/misleading -practically no room for growth -micro managing from people who can't manage their own lives -jealousy and favortism -promotions only offered to the incompetent brown nosers

    Advice to Management

    -Quit micromanaging and changing everything on a daily basis. -Quit promoting people with zero management skills and experience solely because they are a friend, family, friend of a friend, etc. -Quit making empty promises if you will never deliver, leading people to waste their lives stressing out over a job within a huge company but never getting anywhere. -Provide more incentives and opportunities!! A measly $0.30 yearly raise does not cut it if the work load increases by a good 30%!!...and neither does the 'free food' which is unnecessary for obvious reasons. -Better yet, just QUIT and give other competent people the opportunity to turn things around.


  9. Helpful (5)

    A casual business culture with good benefits and opportunities for advancement.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Hires from within, opportunities for travel, friendly and supportive management, even low level employees have a voice, calls are not scripted.

    Cons

    Repetitive work, imperfect system for measuring performance, inter-department communication is lacking.

    Advice to Management

    Hourly wages could be increased across the board, considering how much the success of the company is based on customer service. Better wages equal better worker retention (saves on training), employee satisfaction (better performance), and more opportunities for employees to travel and use Booking.com ($$$).


  10. Helpful (16)

    Management consists of liars, bullies, and the unqualified

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Controller in Grand Rapids, MI
    Current Employee - Credit Controller in Grand Rapids, MI

    I have been working at Booking.com full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    You will meet many good decent people, none in management. Nice trips and holiday party. Hours are fine. Pay is not in the top percentile, but it is more than minimum wage. Management will make plenty of promises. They will never mean them and certainly won't follow through. Will look good on your resume which will come in handy when you realize you're wasting your time there and finally look for a job with decent company.

    Cons

    Just about everything. Team leads have no desire to actually work. They have no accountability for not doing the basic requirements of the position. They are allowed to take 3xs the amount of earned PTO, come and go as they please, then write up the hard working people for being a few minutes late. The rest of the time is split between meeting with each other, getting as many company paid lunches as possible, and making everyone else's life hell. This includes making up policies depending on mood and outright lies about policies. They will also stand in the middle of the department bashing each other, thier teams, and the company. Bullying is common practice and HR is either too stupid or lazy to help. The zero tolerance policy on retaliation is just a bunch of words on paper. The area managers refuse to help, probably because it would mean working. The newest regional manager has proven to be a liar in everything that was ever said. Workload is overwhelming and don't you dare ask for help. I doubt any of them even understand how to actually do the job. If you want to move up, forget it. They lie and claim that the focus is development, but in actuality it's made to be your responsibility. Oh! You're also not allowed to try to develop yourself. That will end with a write-up for asking questions of a member of management that is not your direct supervisor. Changes and decisions are never shared. They wait for you to accidentally find out then berate you for not knowing.Bonus structure is also a big secret. You have no idea where you stand or if you're even meeting targets. For the love of God, if you're thinking about taking a job there, don't!

    Advice to Management

    Finally do somethingabout the management that you have in place. Does the Booking.com formula mean anything to you?? The employees can't continue to hold these idiots up. We are struggling to make the targets and we can't get any help. The management team is holding us back. I just don't get how you can care so little about the people working so hard to produce the amazing results you see month after month. Step in. Get rid of the HR management and start over. Get rid of the dead weight on the department management team. Why pay them to do nothing? If they can't do the requirements of the job and can't bother to show up, why keep them around? It's liability to have management that doesn't care for the company's best interest and tells everyone your personal information.


  11. Helpful (12)

    Unethical Practices, Poor Management; Uneducated HR Staff, Like High School

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Credit Controller in Grand Rapids, MI
    Former Employee - Credit Controller in Grand Rapids, MI

    I worked at Booking.com full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    There are many wonderful people there- just none in management.

    Cons

    Nothing done to stop the harassment and bullying of employees Unethical, management is a joke, human resources is a joke. It takes 10 months for an investigation while forced to work in an uncomfortable environment. Very high work load, a lot of pressure, interfered with personal life too much. Cut throat.

    Advice to Management

    Hire HR managers that are familiar with state and federal laws. Promote people that deserve to be promoted and have provided excellence oppose to your drinking buddy.



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