Booking.com

  www.workingatbooking.com
  www.workingatbooking.com

Booking.com Reviews in Grand Rapids, MI

Updated December 12, 2014
Updated December 12, 2014
267 Reviews
3.1
267 Reviews
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Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
163 Ratings

Review Highlights

Pros
  • For me, the work environment is what beats all the other companies out there (in 24 reviews)

  • Free travel, market visits, company holiday party in Amsterdam, a free lunch once a month (in 10 reviews)


Cons
  • senior management could improve in their agility, low salary (in 12 reviews)

  • Account managers: absolutely NO work life balance (in 6 reviews)

More Highlights

11 Employee Reviews Back to all reviews

Sort: Popular Rating Date
  1.  

    Entry level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time (less than an year)

    Pros

    Enjoyed the the recently renovated facilities.

    Cons

    Did not enjoy the third shift or low pay.

    Advice to ManagementAdvice

    Take into account employee experience

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Booking.com Response

    Dec 5, 2014Recruiting Manager, Americas

    Thanks for writing !

  2. 1 person found this helpful  

    Cs representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Former Employee - Anonymous Employee in Grand Rapids, MI

    I worked at Booking.com

    Pros

    Fab fridays. Pot lucks and diversity

    Cons

    Favoritism to move up.no room for advancement

    Advice to ManagementAdvice

    Equal opportunity

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    Great place to advance and gain experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Quality Associate in Grand Rapids, MI
    Current Employee - Quality Associate in Grand Rapids, MI

    I have been working at Booking.com full-time (more than 5 years)

    Pros

    Training, benefits, bonuses, job security and work environment.

    Cons

    Hours, expectations, management experience, below average compensation

    Advice to ManagementAdvice

    There needs to be better communication and forethought to decisions being made that impact employees.

    Recommends
    Positive Outlook
    Approves of CEO

    Booking.com Response

    Dec 5, 2014Recruiting Manager, Americas

    Appreciate your comments, thanks.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 14 people found this helpful  

    Tons of Promises - Zero Delivery

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time (more than an year)

    Pros

    -free annual trips to Amsterdam
    -networking with people from all over the globe
    -good and valuable trainings
    -good health benefits

    Cons

    -extremely low pay for the huge work load
    -constant changes, new procedures and ridiculous expectations almost daily
    -horrible, immature management
    -promises unfulfilled/misleading
    -practically no room for growth
    -micro managing from people who can't manage their own lives
    -jealousy and favortism
    -promotions only offered to the incompetent brown nosers

    Advice to ManagementAdvice

    -Quit micromanaging and changing everything on a daily basis.
    -Quit promoting people with zero management skills and experience solely because they are a friend, family, friend of a friend, etc.
    -Quit making empty promises if you will never deliver, leading people to waste their lives stressing out over a job within a huge company but never getting anywhere.
    -Provide more incentives and opportunities!! A measly $0.30 yearly raise does not cut it if the work load increases by a good 30%!!...and neither does the 'free food' which is unnecessary for obvious reasons.
    -Better yet, just QUIT and give other competent people the opportunity to turn things around.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  6. 3 people found this helpful  

    A casual business culture with good benefits and opportunities for advancement.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time (more than an year)

    Pros

    Hires from within, opportunities for travel, friendly and supportive management, even low level employees have a voice, calls are not scripted.

    Cons

    Repetitive work, imperfect system for measuring performance, inter-department communication is lacking.

    Advice to ManagementAdvice

    Hourly wages could be increased across the board, considering how much the success of the company is based on customer service. Better wages equal better worker retention (saves on training), employee satisfaction (better performance), and more opportunities for employees to travel and use Booking.com ($$$).

    Recommends
    Positive Outlook
    No opinion of CEO
  7. 12 people found this helpful  

    Management consists of liars, bullies, and the unqualified

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Controller in Grand Rapids, MI
    Current Employee - Credit Controller in Grand Rapids, MI

    I have been working at Booking.com full-time (more than an year)

    Pros

    You will meet many good decent people, none in management. Nice trips and holiday party. Hours are fine. Pay is not in the top percentile, but it is more than minimum wage. Management will make plenty of promises. They will never mean them and certainly won't follow through. Will look good on your resume which will come in handy when you realize you're wasting your time there and finally look for a job with decent company.

    Cons

    Just about everything. Team leads have no desire to actually work. They have no accountability for not doing the basic requirements of the position. They are allowed to take 3xs the amount of earned PTO, come and go as they please, then write up the hard working people for being a few minutes late. The rest of the time is split between meeting with each other, getting as many company paid lunches as possible, and making everyone else's life hell. This includes making up policies depending on mood and outright lies about policies. They will also stand in the middle of the department bashing each other, thier teams, and the company. Bullying is common practice and HR is either too stupid or lazy to help. The zero tolerance policy on retaliation is just a bunch of words on paper. The area managers refuse to help, probably because it would mean working. The newest regional manager has proven to be a liar in everything that was ever said. Workload is overwhelming and don't you dare ask for help. I doubt any of them even understand how to actually do the job. If you want to move up, forget it. They lie and claim that the focus is development, but in actuality it's made to be your responsibility. Oh! You're also not allowed to try to develop yourself. That will end with a write-up for asking questions of a member of management that is not your direct supervisor. Changes and decisions are never shared. They wait for you to accidentally find out then berate you for not knowing.Bonus structure is also a big secret. You have no idea where you stand or if you're even meeting targets. For the love of God, if you're thinking about taking a job there, don't!

    Advice to ManagementAdvice

    Finally do somethingabout the management that you have in place. Does the Booking.com formula mean anything to you?? The employees can't continue to hold these idiots up. We are struggling to make the targets and we can't get any help. The management team is holding us back. I just don't get how you can care so little about the people working so hard to produce the amazing results you see month after month. Step in. Get rid of the HR management and start over. Get rid of the dead weight on the department management team. Why pay them to do nothing? If they can't do the requirements of the job and can't bother to show up, why keep them around? It's liability to have management that doesn't care for the company's best interest and tells everyone your personal information.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 11 people found this helpful  

    Unethical Practices, Poor Management; Uneducated HR Staff, Like High School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Controller in Grand Rapids, MI
    Former Employee - Credit Controller in Grand Rapids, MI

    I worked at Booking.com full-time (less than an year)

    Pros

    There are many wonderful people there- just none in management.

    Cons

    Nothing done to stop the harassment and bullying of employees
    Unethical, management is a joke, human resources is a joke. It takes 10 months for an investigation while forced to work in an uncomfortable environment.
    Very high work load, a lot of pressure, interfered with personal life too much. Cut throat.

    Advice to ManagementAdvice

    Hire HR managers that are familiar with state and federal laws. Promote people that deserve to be promoted and have provided excellence oppose to your drinking buddy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    Booking.YEAH! Paining the world BLUE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Grand Rapids, MI
    Current Employee - Employee in Grand Rapids, MI

    I have been working at Booking.com full-time (more than an year)

    Pros

    Great company, great people, great culture

    Cons

    None at this time to company

    Advice to ManagementAdvice

    Keep listening to your team

    Recommends
    Positive Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Great company with positive employees and growing like crazy!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Grand Rapids, MI
    Former Employee - Anonymous Employee in Grand Rapids, MI

    I worked at Booking.com full-time (more than an year)

    Pros

    Positive work environment, lots of ways employees are treated well. It was a pleasure to work there and the management treats people very well.

    Cons

    Low base pay but bonus and great benefits make up for it. Sometimes office expenditures are not well thought out, like office space design.

    Advice to ManagementAdvice

    Overall, doing a great job, keep it up!

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care in Grand Rapids, MI
    Former Employee - Customer Care in Grand Rapids, MI

    I worked at Booking.com full-time (more than an year)

    Pros

    Easy to move up. Started as a bilingual CCE and within a year I was promoted to Sales Coordinator. Great Benefits and discounts on travel.

    Cons

    Higher positions have to move out of state for and pay is okay but could be better.

    Recommends
    Neutral Outlook
    Approves of CEO

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