Booking.com

  www.workingatbooking.com
  www.workingatbooking.com

Booking.com Reviews

Updated October 29, 2014
Updated October 29, 2014
240 Reviews
3.2
240 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
147 Ratings

Review Highlights

Pros
  • For me, the work environment is what beats all the other companies out there (in 21 reviews)

  • Free travel, market visits, company holiday party in Amsterdam, a free lunch once a month (in 10 reviews)


Cons
  • Account managers: absolutely NO work life balance (in 6 reviews)

  • Poor Management low salary poor work ethics (in 10 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    Hotel Coordinator

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator Hotels
    Former Employee - Coordinator Hotels

    I worked at Booking.com full-time

    Pros

    The company is constantly growing plenty of opportunities.

    Cons

    Because of the size, employees can feel disconnected

    Recommends
    Positive Outlook
    Approves of CEO
  2.  

    Entry level

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Grand Rapids, MI
    Current Employee - Customer Service Executive in Grand Rapids, MI

    I have been working at Booking.com full-time (less than an year)

    Pros

    Enjoyed the the recently renovated facilities.

    Cons

    Did not enjoy the third shift or low pay.

    Advice to ManagementAdvice

    Take into account employee experience

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3. 8 people found this helpful  

    Smoke and mirrors

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Booking.com full-time (more than an year)

    Pros

    Good healthcare benefits, flexibility, nice people, interesting business

    Cons

    Egos abound in this company. If it weren't so uncomfortable it would be amusing. It's all smoke and mirrors folks. If you drink the Kool-aid you'll be okay for a while, until you realize that what you are being told could not be further from the truth. You WON'T get promoted unless you are friends with the right people. You will NEVER earn as much as you would at another OTA. Keep your head down, your mouth shut and find another job ASAP.

    It's nice to have free lunch once a month and bar hop on the company but what does that do for your quality of life?

    Advice to ManagementAdvice

    Take a good look at your managers. Recognize that young people without experience will not intrinsically know how to lead others and do something about that. Instead of sending everyone to Amsterdam for BAM, take a look at your salary structure in comparison to your competitors and make an impact on your employee's lives in a positive way.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5. 2 people found this helpful  

    Interview Process - Washington State

    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com

    Pros

    The administrative staff setting up the interview was very friendly. The first phone interviewer (internal HR Recruiter) was very transparent and honest about what the organization was doing (as far as he could be)

    Cons

    Despite the reviews that I have read about management, I felt that there was a major disconnect with what the job description said and what the hiring manager was actually looking for. Even though the management's time is valuable I would expect them to be more upfront if they could not accommodate a full interview for an management position. I was informed during the interview would only be 45 min instead of an hour. Also, the in person interview was way to informal (no flow) and the interviewer had no real purpose other than being casual about travel related to the job. It made me feel like they did not value the process.

    Advice to ManagementAdvice

    Provide assistance to Directors to make sure that they have job descriptions that actually line up with what they are looking for. Ex: JD focused on soft skills and employee development and the Director was looking for a metrics driven individual and the entire interview was very casual. Too much on their plate and it seems that they don't know what they are looking for or what is REALLY needed. Hard to take the company serious with the employee reviews and the lack of congruence with the job description and what is really needed.

  6. 2 people found this helpful  

    Booking.com loves there employees

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Bellevue, WA
    Current Employee - Customer Service Executive in Bellevue, WA

    I have been working at Booking.com full-time (more than an year)

    Pros

    I absolutely love the the company and wish there was a call center in Vegas

    Cons

    no cons at all company was grreeaattt!

    Advice to ManagementAdvice

    Please continue to love on your employees- Couture

    Recommends
    Positive Outlook
    Approves of CEO
  7. 8 people found this helpful  

    Booking.com more like Booking.bombed!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com full-time (less than an year)

    Pros

    Well if you consider clueless , lying deceitful gossiping management a pro. you will fit right in!

    Cons

    Firstly if you are a person that values your work, does a good job, is responsible, is goal and career oriented, don't count on being promoted or have room to grow.

    At Booking.com promotions are only given to:
    Family members, lots of nepotism and favoritism going on there
    If you happen to belong to same ethnicity senior management
    If you are the ultimate brown noser who goes out for drinks after work and get plastered with your seniors
    If you are invited to Sunday family parties
    If you enjoy gossiping like an immature teenager and putting people down on a regular basis

    Then.... no matter how little experience you have, how absolutely incompetent you are and how little you value your work, Congratulations!! You will be promoted

    The pay much lower then the industry standards. In your interview you will be informed about the possibility of earning a bonus . They don't tell you that the structure and outline for the bonus changes like upper management change their underwear! Making it impossible to achieve and if are lucky enough to get a bonus the money you earn will barely be enough to cover a tank of gas!. Hard work is expected but not rewarded

    Forget about having any support from HR, they are located in an office far far way (seeing nothing that is going on in the local offices) HR will turn a blind eye toward any unfair mistreatment of employees. Equal Opportunity Employer, Booking .com?? that couldn't be further from the truth. You will not be supported what so ever if your management and their family members don't like you, they will bully you and treat you like you have a contagious disease.

    They have no shame in gossiping and talking about you right in your face. Making the work environment extremely uncomfortable and impossible to get anything done

    They throw you out to lions giving you this spiel about nourishing and maintaining partner relationships. Not true your partners will be lucky if they see or talk to their account manger a few times a year. With their lovely new DXI phone system, partners have no direct way of calling their market manager and there is no possibility of leaving a voice mail. Partners call and get some random person that answers the phone and in a few inexperienced words, that employee can ruin all the hard work and time their manager has put in to that account

    To Booking.com it all about pleasing their stockholders. It's just a numbers game quantity vs quality. Factory work

    Advice to ManagementAdvice

    Get a clue! In just one office 7 of your best and brightest top sales people all leave all within 30 days. I call that a mass exodus. You need do a detoxifying cleanse of current management getting rid of you dead weight cause if you don't you are destine to sink!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 11 people found this helpful  

    Do you like to say "bahhh" and also love Kool-aide?? Then this job is for you!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Booking.com full-time (more than 3 years)

    Pros

    Direct colleagues, annual party in Amsterdam, networking, "regular hours" (until you get bad performance reviews for not following managers lead and working 60+ hours).

    Cons

    It's all been said here in other reviews...

    -Under-qualified and sometimes incompetent direct managers (and in every US office at least there is a high level of blatant favoritism and clique-iness)

    -Low pay, and in some markets not enough to pay your bills

    -Low bonus structure that is not really motivational at all (and you will only get 1-2 bonuses out of 4 a year if you are lucky as they are constantly moving goal posts)

    -Immaturity at all levels

    -Upper management thinks you should be happy to have a job and does not think about your bottom line or how things affect your work (typical large corporate company: you are a number)

    -That last point brings me to this one, the most annoying of all, the "culture." If you are easily brainwashed and/or are in need of a pseudo family of Kool-aide drinking coworkers to feel complete then by all means work here. However, if you have individual thought or god-forbid, actual creative thinking... stay far far away, this company will do its best to silence you and make you a drone making 60+ outbound calls a day.

    -Glorified call center = "we are putting in this new phone system to measure metrics of inbound and outbound calls so we can better understand where our holes are, we are not using it for micromanagement" ... Not even one month later employees are questioned on a consistent basis about their call volume, and when the call volume is up they question why you have not completed your other tasks (shouldn't they have the numbers to see why? I was on the phone all week dealing with issues not related to my market!)

    -So if you want to be put out to pasture as a cult loving sheep that doesn't think for one-self then apply for B.com... Don't get me wrong, for the right price a lot of people would happily wear the wool and drink that sugar drink... for the right price... but B.com will leave you in the poor house... I would rather use my brain and have a voice.

    -All of that being said, I would still buy stock in this company because the CEO is smart, he makes business minded decisions at all levels and will continue to squeeze every last drop of milk out of this cow. Sometimes unfortunately that ends up being the good employees. You are a number.

    Advice to ManagementAdvice

    Grow up.

    Stop going to meetings where you learn about different personalities and how to lead effectively, then coming back to the office and only respecting the "sunshine blowing out of their rear" fake people (especially when they are typically lackluster when it comes to actual work)... but I guess that is typical corporate america: smile, nod, and pretend like you do something.

    Last I checked you had to be a high school graduate to work in the hotels department, so go home, look at your fridge behind the finger paintings to see your HS diploma and realize this: you did graduate high school, stop acting like you are still there.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  9. 14 people found this helpful  

    Dysfunctional to No End with all Top Talent Leaving

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Booking.com full-time (more than 3 years)

    Pros

    Holiday party and year end gift
    Colleagues are fun to hang out with and go to happy hours
    Casual dress code
    See new places across country/world

    Cons

    While the highlights sound great-- an outsider may even be left scratching their head and thinking how can anyone not want to work here? Well my friend, sign the dotted line and in six months you too can see how chaotic and unorganized things are. As you update your LinkedIn and come up with a clever excuse as to why you need a new job after only 6 months you can reflect as to how much that dress code and holiday party mean to you and your personal sanity.

    In a nutshell: it's like backwards innovation and tooling, mediocre leadership stretched too thin, and poor compensation that make it intolerable to stay here longer than a few years. Combine this with a call center approach to a corporate office and its Booking.com's recipe for an employee retention disaster. There is no one on one account management support any longer as promised to partners. The foundational elements and values are changing after ten years. Explain that to your several hundred thousands of partners. There is a new phone system that chooses the poor sucker who is in available status and mandates they answer calls related to another slackers market who is not available. Yet this person is available and sits at their desk and streams the latest sports event or Nicki Minaj music video. Completely serious. A corporate office of account management for the worlds largest travel site with no voice mail for their clients to reach out to. This results in mediocre service across the board, sticky notes on desks, and just general discontent among employees.

    Internal promotions are a joke when it comes to compensation. It's a 10% increase. If you want to strain yourself you might get 11% and a free migraine! Wahoo! Relocation- no problem best of luck if you can afford it after the one year supplemental package has wore off.

    In a nut shell. Apply to the competition if you want to work for a travel site. Work hard, get paid hard. Or you can come here and just work hard. Nothing else.

    Advice to ManagementAdvice

    If the CEO is reading this please consider signing up for undercover boss and spend a few days in the hotel teams shoes. I have no advice to any of the USA regional managers or higher as most are imported and depict all flowers and rainbows to the headquarters office. Look at employee retention rates, look at your pay against the competition which is aggressively headhunting your top talent with 25% higher salaries, and hire an outside firm to optimize the flow of workload among roles. It clearly cannot be done internally.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 12 people found this helpful  

    Stop Wasting Time and Leave This Joke of a Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Booking.com full-time (more than 3 years)

    Pros

    When I first started it was a great company. However, that has completely gone out the window. The only Pro's are that you can wear jeans and Priceline looks great on your resume, that's it. You also get to go to Amsterdam for the year end party but after one visit and their attempt to brainwash you, you will leave disgusted.

    Cons

    Here is an in depth list of cons because everybody should know just how terrible this place is to work.
    - salary is $15-20k less than direct competitors and they know this but simply do not care. They will tell you that fresh fruit and coffee are part of your salary. In the US we actually work for money but it's a Dutch company so it is what it is.
    -culture is "Booking blue" which means be extremely fake. They try to paint a picture like everything is going great and people are happy but I bet close to 60% of US employees are looking elsewhere for employment.
    - Amsterdam- the most arrogant bunch of people in leadership positions. Sorry but I can't take you seriously in your ripped jeans and t-shirt. Stop acting like your curing cancer because your just underpaid slaves like the rest of us. Their motto is "workhorses not show ponies" . It was a chore not to be combative with this egotistical idiots.
    Why would I be a show pony? You don't pay people regardless Lol
    - senior management- I can't respect you because all you do is take orders from Amsterdam. You know you cannot manage either so stop kidding yourself.
    -personal development- they don't offer much but there is no point to develop yourself there. For what, a $5k raise and triple the workload? Take everything you learn and jump ship! They like to hire externally for those kind of positions, or bring someone from Amsterdam who you will just love!

    Advice to ManagementAdvice

    Have a backbone and challenge these things being implemented from Amsterdam. Stop being such pacifists! What's the worst that could happen lose your job? There's plenty of jobs out there where you can actually make money! My advice to everyone is stop being comfortable and look elsewhere and in the meantime revolt against these tools!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  11. 16 people found this helpful  

    Top Talents Quits

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in Seattle, WA
    Current Employee - Account Manager in Seattle, WA

    I have been working at Booking.com full-time (more than an year)

    Pros

    Free travel, market visits, company holiday party in Amsterdam, a free lunch once a month.

    Cons

    Low salary, No commission, capped bonus (limited to $2k per quarter even if individual OVERACHIEVES individual goal), quarterly payout of bonuses (4 months is a long time to wait for a small bonus check), tied to your desk due to DXI phone system with non-stop inbound calls, more projects and work load, customer service calls, limited PTO where vacation and sick time is combined and comes from the same PTO bucket, competitive office environment with a small team, office cliques, unfair time management.

    Advice to ManagementAdvice

    1. Reconsider how much your account managers "need" to travel for trainings in Amsterdam, and instead increase their salaries and bonuses, conduct trainings locally.
    2. Treat all employees and team members equally, do not show favoritism.
    3. Eliminate team vs team goals and have everyone work together toward one office goal. Why turn 6 people against each other?! Save team vs team goals when you've grown your teams to at least 12 reps for each team respectively.

    Doesn't Recommend
    Negative Outlook

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