Booking.com Reviews

Updated August 3, 2015
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3.5
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Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
261 Ratings

Pros
  • The head office provides an excellent work environment (in 24 reviews)

  • End of year party in Amsterdam is great (in 10 reviews)

Cons
  • Very low salary compensation and little help for employees that have to commute in public transportation from other cities (in 12 reviews)

  • Work Life balance clearly at risk (in 6 reviews)

More Pros and Cons

423 Employee Reviews

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  1. Featured Review

    Helpful (11)

    I enjoy working at Booking.com because of the people, travel and challenging work.

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Booking.com full-time (More than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Travel- I've traveled to countries I would've never thought I could ever visit. Personal Development- I was able to take control of my career and focus on my development along with the support of my manager. Training- I've had the opportunity to go to management training and cross- training in other offices. Culture- the people are awesome, we are encouraged to collaborate and share best practices amongst our team and with other offices. Other perks - free monthly lunch, yearly Annual meeting in Amsterdam.

    Cons

    Change is constant- if you're a creature of habit and routine, the constantly changing business can be frustrating. Fast paced environment- it can be difficult to keep up if you're not used to it. Keeps you on your toes.


  2. Booking.com

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great environment, good culture, they try to have fun and do fab Friday's once a month where you either get some type of food or Booking.com item.

    Cons

    They tend to micro manage but it depends more on your team lead.


  3. Helpful (1)

    Management Orlando

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time (More than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Diversity and the people. The company do care and always provide gifts for the employees. Bam

    Cons

    The Ops Managers micromanage and it is not a fun environment anymore. There is one particular ops manager in Orlando who should never be an ops as they need soft skills training. Employees walking around scared. Some teamleads walk around looking for things to catch agents doing

    Advice to Management

    Management should work on their soft skills and how they speak to the people that reports to them. Listen to what is being said and have an open mind to what your team has to say. Show that you care when things are improved and not look. down on it. Stop hand picking your favorite in the office


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Coordinator in International Falls, MN
    Current Employee - Coordinator in International Falls, MN

    I have been working at Booking.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The teams are usually small so you get to know one another really well. Most managers I've met have been really great.

    Cons

    Pay is not impressive, but taxes here are also quite high.


  6. Good company to work with

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good culture, travel opportunities, good work life balance

    Cons

    Restricted work profile, too much control with manager


  7. Helpful (2)

    It's All right

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    You meet alot of people from all over the world.

    Cons

    it can get very repetitive and stressing after a while.

    Advice to Management

    be more focused and help when someone doesn't know what to do.


  8. Helpful (10)

    Reality with Great Diversity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Bellevue, WA
    Current Employee - Customer Service Executive in Bellevue, WA

    I have been working at Booking.com full-time (More than a year)

    Doesn't Recommend
    Positive Outlook
    Doesn't Recommend
    Positive Outlook

    Pros

    • Encouraging, positive environment (supportive co-workers and bright interior) • Multiple bonus options, many incentives, and benefits (the company gives you allowance when making reservation at hotels, and free trips to Amsterdam for annual meeting/party) • Opportunities for promotion • Thorough training program • Company makes an effort to compensate Cons

    Cons

    • Poor work/life balance (there is penalty for sick days, and I think that is enough said. Also when hired, you are told to pick shift preference, but you will not get shifts that you asked for. Breaks are very short as well.) • Numbers over quality (you have to meet certain target line: number of case you worked per hour, percentage of your customer satisfaction), and this probably will make you feel unsecured about your job. • High turnover rate • Sharing computer • Unsanitary bathroom (very nice office interior but once opening bathroom door, you will just want to walk away. Everyone knows but no one does anything about this, yuck!)

    Advice to Management

    Do you even read this anyway? Most of reviews here pretty much say one thing, 'diversity'. As if that is the most important thing in company. Generally, most of employees, just like you in management, we all want good balance of work and personal life. Not to mention more pay. 'Diversity' won't pay my bill, nor prevent getting penalty for sick days. But I know, nothing can change the company no matter what employees say..


  9. Helpful (1)

    my experience

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Pros

    You get a lot of overtime opportunity

    Cons

    People can be very very rude in a call center environment


  10. Helpful (1)

    Booking.yeah

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Constantly developing oneself to grow with the demands of the job. Your opinions are heard Company continues to grow Great work environment - good relationships with colleagues

    Cons

    Work life balance can be tough to achieve

    Advice to Management

    Allow more flexible work schedules/ work from home


  11. A job for those looking for a job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Coordinator in New York, NY
    Former Employee - Sales Coordinator in New York, NY

    I worked at Booking.com

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    Awesome coworkers, fun events & some free trips to Amsterdam. M-F 9 - 5:30 done and done!

    Cons

    Micromanagement, repetitive work, call lists on call lists on call lists, your entire department might be eliminated re the Big Brother in Amsterdam

    Advice to Management

    Dear Sr Management of the NYC office, thanks for the good times and the bad times



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