Booking.com Reviews

Updated March 24, 2015
322 reviews filtered by
  • Any Location
  • Any Job Title
3.3
322 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
196 Ratings

Pros
  • For me, the work environment is what beats all the other companies out there (in 24 reviews)

  • Free travel, market visits, company holiday party in Amsterdam, a free lunch once a month (in 10 reviews)

Cons
  • senior management could improve in their agility, low salary (in 12 reviews)

  • Account managers: absolutely NO work life balance (in 6 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Excellent company, good co workers

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Pros

    Good salary, excellent co workers and management

    Cons

    everything is good and fun

    Advice to ManagementAdvice

    N/a

    Recommends
  2. 2 people found this helpful

    Still a great company to be a part of.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Booking.com full-time (more than 5 years)

    Pros

    Booking.com has provided me with a lot of opportunity for growth, training & travel around the world. If you are seeking an opportunity to work for a Global organization and fast paced (really fast) Booking will keep you on your toes.

    Cons

    Growth over the past years has been exponential, which has lead to some challenges with keeping up with all the change.

    Advice to ManagementAdvice

    Continue to increase transparency & communication amongst teams.

    Recommends
    Positive Outlook
    Approves of CEO
  3. 1 person found this helpful

    I enjoy working at Booking.com because of the people, travel and challenging work.

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Booking.com full-time (more than 3 years)

    Pros

    Travel- I've traveled to countries I would've never thought I could ever visit.
    Personal Development- I was able to take control of my career and focus on my development along with the support of my manager.
    Training- I've had the opportunity to go to management training and cross- training in other offices.
    Culture- the people are awesome, we are encouraged to collaborate and share best practices amongst our team and with other offices.
    Other perks - free monthly lunch, yearly Annual meeting in Amsterdam.

    Cons

    Change is constant- if you're a creature of habit and routine, the constantly changing business can be frustrating.
    Fast paced environment- it can be difficult to keep up if you're not used to it. Keeps you on your toes.

    Recommends
    Approves of CEO
  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. 1 person found this helpful

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Bellevue, WA
    Current Employee - Customer Service in Bellevue, WA

    I have been working at Booking.com

    Pros

    No words to describe how amazing Jason Bjorgo and Anya both of the recruiters are amazing!
    So energetic and work hard for the best people and very professional.
    Highly recommend them

    Cons

    No cons I will be starting soon .
    But I hear a lot of Brasilian there and they are very happy with the job.

    Advice to ManagementAdvice

    Keep up the great job !
    Very happy to be part of this family

    Recommends
    Positive Outlook
    Approves of CEO
  6. 12 people found this helpful

    Sinking Ship in the Deep Blue Sea

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Booking.com (more than a year)

    Pros

    -An amazing global network
    -Brilliant, funny colleagues that are willing to help and share knowledge
    -Nationwide and international travel for training and holiday party in Amsterdam (although this year wasn't as high-energy and genuine as last year's felt!)
    -Opportunity to extend if you have PTO
    -Utilize Account Manager position as a stepping stone for another gig that will take you further
    -Gain great sales skills and success in rapid speed/short time

    Cons

    -Downward spiral towards the fall of what I once regarded as a great empire--which it is, but things fall apart with rapid growth and greedy decisions that leave a demoralized and disgruntled front line army a.k.a. the Hotels Department
    -Unattainable targets set by far away Amsterdam that change at any given moment, sometimes in the middle of the quarter due to error in forecasting by local SAMs
    -Sometimes even told to abandon our actual goals for bonus structure ENTIRELY to further the advancement of company's main initiatives
    -Sometimes main initiatives require us to annoy and strongarm partners to the point of making employees feel desperate, upset and pretty much losing every ounce of passion when encountering our upset partners. Leadership team cannot offer any helpful guidance because we try every which way and they know we're pretty much set up for failure but probably can't say it outloud.
    -Mandated use and tracking of a terrible excuse for an internal, homegrown salesforce (Booking can totally fork over the cash for what a company like Salesforce does best than thinking we should spend our resources and time on a broken system to optimize opportunity and revenue)
    -Upper hierarchy essentially mandating terribly executed micromanaging tactics that leave the entire local office from top to bottom to not trust anything and anyone
    -SAMs aren't able to work together, not sure why when they are wonderful individuals and aren't allowed to manage teams due to being overworked and micromanaged themselves
    -50% travel alongside change to Friday meetings are set up poorly and burn employees out fast
    -paid below industry standard
    -Everyone understands that change is constant and inevitable, but what no one gets is how poorly change is handled and communicated by management
    -On that, transparency and communication have declined significantly over the past year
    -recruiting is backlogged and can't send the best candidates for such a reputable company or folks realize that they shouldn't even try
    -Lastly, our HR department which I didn't have any care or opinion for before has truly turned out to be an overworked joke. Seems like they don't have the time or resources to make a true difference and help on a local level

    Advice to ManagementAdvice

    Give more room for all levels to grow--may be there isn't that much space for upward mobility anymore but you can still allow amazing personal development which currently isn't a priority of the company. Don't delay EES further and don't give EES if you don't even monitor local offices enough to truly implement changes. Don't delay monthly Freaky Fridays and lunches if that's part of our benefits package and supposed ways to help your employees bond and relax. Grow your HR department. At least pay market value and give sick leave. Setting people up for success gets your money more efficiently with happy workers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 7 people found this helpful

    Once a great company to work for - but things have changed...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager in San Francisco, CA
    Current Employee - Account Manager in San Francisco, CA

    I have been working at Booking.com

    Pros

    -Good quality training programs
    -Great product
    -Visionary CEO
    -Nice colleagues

    Cons

    -Compensation way below industry standard
    -Poor country/regional level leadership with unrealistic expectations
    -Lack of growth opportunities
    -Ineffective HR team

    Once was a fun place to work - people were empowered and able to be entrepreneurial. Now, there's much less flexibility and your main role is to execute what the computer tells you to do.

    Advice to ManagementAdvice

    If you continue to conduct engagement surveys, please take the results seriously. Nothing significant has changed.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  8. 4 people found this helpful

    Good people...but it feels like high school all over again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Orlando, FL
    Former Employee - Customer Service Representative in Orlando, FL

    I worked at Booking.com

    Pros

    Very hard to get fired. All you have to do is show up.

    Cons

    constant change, you will get 50 different answers and have to make decisions on your own. more like a high school environment where the most popular people will get promoted. Gossip, fraternization, and a lot of favoritism.

    Advice to ManagementAdvice

    Cut the fraternization, separate management from employee, and less favoritism.

    Recommends
    Negative Outlook
    Approves of CEO
  9. 2 people found this helpful

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Pros

    Good people to work with, great place to learn about web content

    Cons

    Not very good pay

  10. 2 people found this helpful

    Unforgettable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSE in Bellevue, WA
    Former Employee - CSE in Bellevue, WA

    I worked at Booking.com

    Pros

    Great place to work at!

    Cons

    Nothing that I can think of

    Advice to ManagementAdvice

    Keep doing what you do!

    Recommends
    Positive Outlook
    Approves of CEO
  11. Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY

    I worked at Booking.com full-time (more than 3 years)

    Pros

    Good colleagues
    Annual trip to Amsterdam
    If hired as an Account Manager you can develop outside sales skills you can then take to another company

    Cons

    Below average compensation. Expedia pays higher for same positions
    The company invests zero dollars in new technology for their employees and their hotel partners (there is a pathetic internal CRM that is inefficient & accomodation partners have NO way to manage their account via a mobile device)
    30 minute lunches
    Quarterly bonuses that are microscopic
    No room for growth. Unless you work at HQ in Amsterdam, you will hit a ceiling at Account Manager
    Extremely poor communication of goals from management downwards. As an Account Manager you can expect un-clear goals that change mid quarter and, when they do, your direct manager will let the team take all the heat for missing targets
    The company is consolidating departments and "trimming fat." This is great for the board of directors of PCLN and any other employee who was hired years ago when PCLN stock options were given but awful for the morale and overall vibe in all US offices

    Advice to ManagementAdvice

    Stop giving the EES survey if you aren't going to action anything.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

Work at Booking.com? Share Your Experiences

Booking.com

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.