Booking.com Reviews

Updated April 26, 2015
355 reviews filtered by
  • Any Location
  • Any Job Title
3.3
355 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
209 Ratings

Pros
  • For me, the work environment is what beats all the other companies out there (in 24 reviews)

  • Free travel, market visits, company holiday party in Amsterdam, a free lunch once a month (in 10 reviews)

Cons
  • senior management could improve in their agility, low salary (in 12 reviews)

  • Account managers: absolutely NO work life balance (in 6 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time

    Pros

    Great environment, great environment!!! Friendly employees

    Cons

    Nothing con to say it

    Advice to Management

    Keep up good work

  2. CSE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Bellevue, WA
    Current Employee - Anonymous Employee in Bellevue, WA

    I have been working at Booking.com full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good View of downtown Seattle and Lake. Great company culture with alot of growth. Alot of free amenities such as free fruit and coffee. Trainers are energetic and have good positive attitudes. Friendly colleagues that accommodate to you as you feel welcomed.

    Cons

    Company is growing fast so there are some growing pains associated with it so hiring quality team members NOW is critical:

    -Fast growth of company results in quick promotions of some team members but they are not qualified for that job. Should have grown into the promotion with proper training and development.

    -Schedule is pretty tight, only 30 minute lunch

    Advice to Management

    -Really embrace the company culture and identity as a TECH company rather than just a eTravel company. This will help keep quality team members AND recruit great team members as well with alot of skills/education/experience/positive attitudes. This will also help the company focus on developing new technologies.

    -Don't use a 3rd party recruiter (manpower), this caused alot of slow and ineffective onboarding processes. This causes also lack of connection to company. Branch out and develop own HR and onboarding staff/dept for clear processes and great talent recruitment.

    -Continue to hire only quality team members that are educated and have good professional, positive attitudes. (Few rotten apples can ruin the whole tree!).

  3. Great Work Place

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Pros

    I like hoe there is so much diversity in this company.

    Cons

    i don't find this company to have any cons

    Advice to Management

    none

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    customer service executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time

    Pros

    People at the call center and Manpower are genuine in making you successful there.

    Cons

    The 91day status as a contractor with a possibility of being incorporated as a permanent employee.

    Advice to Management

    Keep employee focused!

  6. Accomodation Service Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Amazing work environment ! Dream Job!

    Cons

    I loved everything! I had a wonderful experience.

  7. German Customer Service Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bilingual Customer Service Representative in Seattle, WA
    Current Employee - Bilingual Customer Service Representative in Seattle, WA

    I have been working at Booking.com full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Health insurance, bonuses, fresh fruit, cultural diversity, working for the leading company in booking hotels...

    Cons

    Wish for public transportation that drives later at night

    Advice to Management

    Keep[ up the good work

  8. Helpful (1)

    New, onboarding through Manpower during training

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service Executive in Bellevue, WA
    Current Contractor - Customer Service Executive in Bellevue, WA

    I have been working at Booking.com as a contractor (Less than a year)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Highest diversity and inclusivity in workplace. They don't just say it, they're committed to it. In fact, since customer service is 24/7 and global, there's so much room for growth and development it makes you happy to know they almost exclusively promote from within! Aside from the usual benefits there's the annual party they throw in Amsterdam every year! Genius!
    Best rates for accommodations worldwide!

    Cons

    We serve. So shift schedules are never written in stone, and although it is fine to swing an exchange for a day or two, schedules will be filled based on the needs of the customer base.

    Advice to Management

    Continue improving the training and onboarding program. Adding a few more days or even a couple of weeks of solid practical experience should really cover the newly expanded roles CSEs are expected to take.

  9. customer care

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Seattle, WA
    Current Employee - Customer Service Executive in Seattle, WA

    I have been working at Booking.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    nice place, and offer annual party in Amsterdam. pay for the load and flight
    nice benefit package

    Cons

    strict attendance policy
    need to share the desk with other team

  10. Helpful (1)

    I'm so excited to start training in Booking.com! Great team, I'll recommended my friend to apply Booking.com and to star

    Current Intern - Customer Care in Bellevue, WA
    Current Intern - Customer Care in Bellevue, WA

    I have been working at Booking.com as an intern (Less than a year)

    Pros

    The Team Leads are friendly and positive. I like their professional attitude and hope I'll have a lot new friends in the company

    Cons

    Today is the first day in Booking.com. I can't say any cons. So far is only positive words

  11. Customer Service Executive

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Work in an international environment, lots of culture

    Cons

    Everyday more pressure on employees, kind of unfair since managers don't seem to do anything

    Advice to Management

    Learn before you try to teach people what to do

Work at Booking.com? Share Your Experiences

Booking.com

 
Click to Rate
or

Your response will be removed from the review – this cannot be undone.