Booking.com Reviews

Updated April 19, 2015
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3.3
340 Reviews
Rating Trends
Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
206 Ratings

Pros
  • For me, the work environment is what beats all the other companies out there (in 24 reviews)

  • Free travel, market visits, company holiday party in Amsterdam, a free lunch once a month (in 10 reviews)

Cons
  • senior management could improve in their agility, low salary (in 12 reviews)

  • Account managers: absolutely NO work life balance (in 6 reviews)

More Pros and Cons

Employee Reviews

Sort: Popular Rating Date
  1. Booking.YEAH!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time (more than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work environment, Employee recognition, travel opportunities, diversity. Booking.com goes the extra mile to make their employees feel valued, appreciated, and happy to work for their company.

    Cons

    Work life balance struggles a bit and I sometimes feel like there will never be enough time to do my job and actually get ahead. This being said, the pros far outweigh the cons.

  2. Great work environment

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    Current Employee - Customer Service Executive in Orlando, FL
    Current Employee - Customer Service Executive in Orlando, FL

    I have been working at Booking.com full-time

    Approves of CEO
    Approves of CEO

    Pros

    relaxed, easy going work place and great management

    Cons

    it was a call center so it got boring sometimes

    Advice to Management

    your doing awesome

  3. Who does not like to travel?!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Product Owner in Amsterdam (Netherlands)
    Current Employee - Product Owner in Amsterdam (Netherlands)

    I have been working at Booking.com full-time (more than 3 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Positive culture
    Small teams
    Flat structure / no politics
    Lot of opportunities to grow
    International team ( my team of 8 consist of 6 different nationalities)

    Cons

    You need to be flexible and love change to like to work here.

    Advice to Management

    Keep the small teams.

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Executive in Bellevue, WA
    Current Employee - Customer Service Executive in Bellevue, WA

    I have been working at Booking.com full-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Everyone is friendly from management, support staff to fellow call center employees. There is a lot of diversity within the company, multiple languages are spoken.

    In the break room they provide a relaxing environment like bean bags, free fruit, xbox one to play and they have a ping pong table

    The recruiters are awesome very friendly.

    Cons

    Wish the buses ran earlier and longer. It's hard for someone who takes the bus but it's managable.

    Not a fan of sharing desks.

    The cons are part of life so I learn to deal with it.

    Advice to Management

    Keep doing what your doing.

  6. Helpful (2)

    Booking.com is growing company that is very fast paced with many opportunities for self development.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Culture, internal training opportunities, global relationships, travel opportunities, benefits, and the people.

    Cons

    Extremely fast paced and opportunities for improvements in communication.

  7. Working with customers. Contracting hotels in customers behalf to resolve special requests, complaints via phone/email.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Executive in Cambridge, East of England, England (UK)
    Former Employee - Customer Service Executive in Cambridge, East of England, England (UK)

    I worked at Booking.com full-time (more than a year)

    Recommends
    Neutral Outlook
    Approves of CEO
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    Multicultural work environment, English speaking and bilingual jobs. Diverse cases. Good company that cares about employees. Free food sometimes, night outs once a month. Good feedback on performance.

    Cons

    Micro management, very fast paced, pressure to hit targets. Can't leave desk. Pressure to stay on the phone as much as possible even if the quality might be suffering.

    Advice to Management

    Less micro management. Toilet break is only 5min for the whole day. Doesn't seem too reasonable.

  8. Best work experience ever!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in Santo Domingo (Dominican Republic)
    Former Employee - Account Manager in Santo Domingo (Dominican Republic)

    I worked at Booking.com

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    I love that it's a very open door policy, always improving, always innovating, there's always something new. People are very friendly and outgoing. I love that i get to travel a lot and see new places. There's opportunity to grow and it's encouraged. Environment is informal and relaxed.

    Cons

    Travelling so much can be difficult at time because I miss my boyfriend, family and events.

    Advice to Management

    Try to listen more to what employees say and action so everyone feels good working here

  9. Helpful (2)

    Good

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    nice people, possibility to learn and grow

    Cons

    bad salary, bad middle managers

    Advice to Management

    none

  10. Helpful (1)

    Amazing Experience

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time (less than a year)

    Pros

    They invest in the employees, since it's a global company you have a lot of opportunities to grow and move to other locations, also they give a lot of training in different areas in order to help you develop your career

    Cons

    Communication with small offices is not that good and it's something that needs improvement, also the salaries can be improved in several offices

    Advice to Management

    Improve the communication

  11. Helpful (1)

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Bellevue, WA
    Current Employee - Customer Service in Bellevue, WA

    I have been working at Booking.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    No words to describe how amazing Jason Bjorgo and Anya both of the recruiters are amazing!
    So energetic and work hard for the best people and very professional.
    Highly recommend them

    Cons

    No cons I will be starting soon .
    But I hear a lot of Brasilian there and they are very happy with the job.

    Advice to Management

    Keep up the great job !
    Very happy to be part of this family

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