Booking.com Reviews

Updated April 19, 2015
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Employee Reviews

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  1. Helpful (2)

    I enjoy working at Booking.com because of the people, travel and challenging work.

    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Booking.com full-time (more than 3 years)

    Recommends
    Approves of CEO
    Recommends
    Approves of CEO

    Pros

    Travel- I've traveled to countries I would've never thought I could ever visit.
    Personal Development- I was able to take control of my career and focus on my development along with the support of my manager.
    Training- I've had the opportunity to go to management training and cross- training in other offices.
    Culture- the people are awesome, we are encouraged to collaborate and share best practices amongst our team and with other offices.
    Other perks - free monthly lunch, yearly Annual meeting in Amsterdam.

    Cons

    Change is constant- if you're a creature of habit and routine, the constantly changing business can be frustrating.
    Fast paced environment- it can be difficult to keep up if you're not used to it. Keeps you on your toes.

  2. Helpful (2)

    Still a great company to be a part of.....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA

    I have been working at Booking.com full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Booking.com has provided me with a lot of opportunity for growth, training & travel around the world. If you are seeking an opportunity to work for a Global organization and fast paced (really fast) Booking will keep you on your toes.

    Cons

    Growth over the past years has been exponential, which has lead to some challenges with keeping up with all the change.

    Advice to Management

    Continue to increase transparency & communication amongst teams.

  3. Helpful (1)

    Customer service

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service in Bellevue, WA
    Current Employee - Customer Service in Bellevue, WA

    I have been working at Booking.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    No words to describe how amazing Jason Bjorgo and Anya both of the recruiters are amazing!
    So energetic and work hard for the best people and very professional.
    Highly recommend them

    Cons

    No cons I will be starting soon .
    But I hear a lot of Brasilian there and they are very happy with the job.

    Advice to Management

    Keep up the great job !
    Very happy to be part of this family

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  5. The working atmosphere at Seattle office is great.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Contractor - Customer Service Executive in Bellevue, WA
    Current Contractor - Customer Service Executive in Bellevue, WA

    I have been working at Booking.com as a contractor (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The working atmosphere at Seattle office is great. Great energy. You can feel the passion of the people at office as the office is relatively new and growing fast. International and liberal. Their system to evaluate you is very fair. Please do not deceived from older and other nation reviews about Booking.com. I love the office. Beautiful view with European taste interior. Friendly people. Chance to move up!

    Cons

    Not so great payment and tight schedule.

  6. Helpful (5)

    Good people...but it feels like high school all over again

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Service Representative in Orlando, FL
    Former Employee - Customer Service Representative in Orlando, FL

    I worked at Booking.com

    Recommends
    Negative Outlook
    Approves of CEO
    Recommends
    Negative Outlook
    Approves of CEO

    Pros

    Very hard to get fired. All you have to do is show up.

    Cons

    constant change, you will get 50 different answers and have to make decisions on your own. more like a high school environment where the most popular people will get promoted. Gossip, fraternization, and a lot of favoritism.

    Advice to Management

    Cut the fraternization, separate management from employee, and less favoritism.

  7. Helpful (2)

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Pros

    Good people to work with, great place to learn about web content

    Cons

    Not very good pay

  8. Helpful (2)

    Unforgettable

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - CSE in Bellevue, WA
    Former Employee - CSE in Bellevue, WA

    I worked at Booking.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great place to work at!

    Cons

    Nothing that I can think of

    Advice to Management

    Keep doing what you do!

  9. Account Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager in New York, NY
    Former Employee - Account Manager in New York, NY

    I worked at Booking.com full-time (more than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good colleagues
    Annual trip to Amsterdam
    If hired as an Account Manager you can develop outside sales skills you can then take to another company

    Cons

    Below average compensation. Expedia pays higher for same positions
    The company invests zero dollars in new technology for their employees and their hotel partners (there is a pathetic internal CRM that is inefficient & accomodation partners have NO way to manage their account via a mobile device)
    30 minute lunches
    Quarterly bonuses that are microscopic
    No room for growth. Unless you work at HQ in Amsterdam, you will hit a ceiling at Account Manager
    Extremely poor communication of goals from management downwards. As an Account Manager you can expect un-clear goals that change mid quarter and, when they do, your direct manager will let the team take all the heat for missing targets
    The company is consolidating departments and "trimming fat." This is great for the board of directors of PCLN and any other employee who was hired years ago when PCLN stock options were given but awful for the morale and overall vibe in all US offices

    Advice to Management

    Stop giving the EES survey if you aren't going to action anything.

  10. Helpful (1)

    Great teams

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY

    I have been working at Booking.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great development opportunities that may lead to promotion. Strong regional leadership who walk the talk. Increased effort toward work-life balance.

    Cons

    Due to constant growth, there is plenty of change. The work always exceeds your available time, so personal time management efforts are needed.

    Advice to Management

    Keep communicating.

  11. Helpful (1)

    Wonderful Experience. Would do it all again.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Account Manager
    Former Employee - Account Manager

    I worked at Booking.com full-time

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great opportunity for career advancement, travel and networking. Start-up culture creates a relaxed and fun environment. Most all of your coworkers will end up being your close friends. If you are interested in relocating to virtually anywhere in the globe then this is the place to be. Compensation is adequate and ensures a quality lifestyle. Although a majority of the Hospitality industry is a 24/7 mentality, work/life balance is healthy. Annual event in Amsterdam is a terrific networking opportunity and also a crazy fun time.

    Cons

    Young company experiencing growing pains in various aspects of the business. This is a first 'office job' for many people in this company. The business acumen of some employees is a product of this.

    Advice to Management

    There are a lot of very talented people in this company and retaining this talent is vital to the company's continued success. Learn to demonstrate more leadership qualities as opposed to management qualities. Departments should find ways to work more closely.

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