Booking.com Reviews

Updated July 25, 2015
417 reviews filtered by
  • Any Location
  • Any Job Title
  • Full-time
  • Part-time
Employment Status

Reset

417 Employee Reviews

Sort: Popular Rating Date
  1. Helpful (7)

    Poor management

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Washington, DC
    Former Employee - Account Manager in Washington, DC

    I worked at Booking.com full-time (Less than a year)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    *Travel *Young, vibrant colleagues *Free food, lunches, snacks, booze

    Cons

    *Management that has never managed before and should never manage. If you accept a position here, be prepared to lose some self-worth as management expects colleagues to be fully skilled upon hiring. One office just opened and has seen every employee turn over except for ONE manager (who might be part of the problem). *Poor work-life balance. My favorite quote from a colleague: "I've always been an expert at time management until I got to Booking." You are told to change direction daily and to avoid your emails in order to complete other tasks. At the end of the day, you have 70+ emails from hotels and no time to enjoy your own life. *One pillar is "Keep the Customer at the Center of Everything You Do," but the offices do not walk the walk. A hotel will email asking for assistance, but you can get to it because you're doing a hundred other things. You are told not to answer the phone, but to continue calling and harassing hotels to meet your goals. Others can wait until these goals are met. The bottom line is the center of everything the hotels department does. *No training- At some point the training department was cancelled all together, so new colleagues are trained in office and pretty much thrown to the wolves. You will get in trouble for something you didn't even know was your job and that you had never even seen before. I hear that there used to be full training before you even got to the local offices. Now it's the blind leading the blind. *While there, they cancelled a position. I mean, told forty something people that their job would not exist in 3 months and to figure out what they want to do next. How does this make employees feel valued when their job is gone in a blink of an eye? Worst part is, this was a management position and the folks in the jobs were some of the most admired and trusted associates. All gone now. *They keep the salaries low and tempt you with bonus' that end up being unobtainable. They even decide to change the bonus with 10 days left to the quarter!

    Advice to Management

    Training. Training. Training. Everyone needs it and there is no excuse not to have it.


  2. Helpful (1)

    Bi-lingual customer service representative

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    It's a fast growing company that gives you opportunity to grow and gives you the ability to expand your options within the workplace. A very diverse place to work so you can get to know a lot of people from all over the world. Nice break room with lots of entertainment.

    Cons

    It eventually wears you out and you get sick of how you get treated as a kid in middle school. Very strict about switching shift. You become very sedentary. Food is expensive. Make sure you bring your own.


  3. Good time so far

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Multicultural envirnoment, friendly people, nice office

    Cons

    Hours were somewhat uncertain given the time difference.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (1)

    So far so good!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Controller in Seattle, WA
    Current Employee - Credit Controller in Seattle, WA

    I have been working at Booking.com full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Dynamic team environment Opportunity to travel to Head Office in Amsterdam 1-2 a year No Day is the same Fast paced environment Start up feel, even though the company is globally massive Young department with many available opportunity to develop

    Cons

    due to fast paced environment, ideas may be lost.


  6. Helpful (1)

    Great Place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Executive in Seattle, WA
    Current Employee - Customer Service Executive in Seattle, WA

    I have been working at Booking.com full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great diverse company, so many cultures and great group of people to work with. Lot's of opportunity and employee focus.

    Cons

    Pay is a bit lower compared to other companies in the market. Management always seems to busy and stressed out.

    Advice to Management

    Slow down, too much going on, being pushed to work harder and harder and know more and more with no change in pay. Can see getting burnt out if pace continues.


  7. Helpful (1)

    Cse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ASE
    Current Employee - ASE

    I have been working at Booking.com full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people to work with,

    Cons

    When I started with booking, I was told what a fun environment it was, lots of training, everybody is willing to help, lay back environment.. It's not true, Booking wants the impossible for the employees!!! You are trained ( very bad training) on such a rush, don't even have time to ask any questions, but they say " have questions" ask ask ask " !! Whe can't , but there will be no answer, there is never time to answer. Then you go to the floor, like in a cage full of lions, where you have to take calls that you were never trained on it.. And if you try to transfer the call, the CSE will give a excuse and don't take your call.. So, you call Senior Line, that takes forever to answer the phone... Very disappointed with Booking

    Advice to Management

    Give a better training, give us time to ask questions, don't make us do something that we weren't trained on it, but if you must do, please give a real training!!


  8. Ok....but not what it is cracked up to be

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Booking.com full-time (More than 3 years)

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Pros

    -great colleagues -beautiful office spaces -annual trip to Amsterdam -health benefits

    Cons

    The company has become solely focused on sales. The training department has diminished. The only new trainings that are available are web based. Traveling for training used to be a huge selling point. They truly couldn't care about the partner unless the are given what they want. They are all about quantity of quality. No room for advancement once you hit Account Manager. People do a lot of brown nosing to get promoted. They preach team work but if goals aren't hit it will fall on the individual. You must interview for a lateral move in a different office for the exact same position. MICROMANAGEMENT

    Advice to Management

    Hire experienced managers. There needs to be more room for growth in the U.S. other than SAM. Many employees don't really care about monthly lunches or freaky Friday. Increase in pay would be better.


  9. Helpful (2)

    Worst management must be in Orlando

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Orlando, FL
    Current Employee - Supervisor in Orlando, FL

    I have been working at Booking.com full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's great that they always allow the Christmas party to be in Amsterdam where you can also continue to work maintaining the line coverage on their local offices

    Cons

    Poor leadership! Team leads who yell often since asking is not one of their strengths. There are stereotypes team leads who like to appear as superman or women but fall short when doing the required jobs. Favoritism pot is normal and we suspect it goes up to higher management. Many managers but only a few leaders.

    Advice to Management

    I can only recommend the managers to work on their ethics before they bring down the company!!!


  10. Helpful (5)

    Don't be fool by nice office, free coffes and fruits there is a different side of Booking.com

    Former Employee - Customer Service Executive
    Former Employee - Customer Service Executive

    I worked at Booking.com (Less than a year)

    Pros

    I would say the same that all reviews mention in Pros: Nice office, free coffee & fruits and that's about it! The office and especially restrooms are crowded due to 450 employees has been working there.

    Cons

    Booking has insufficient employees Performance evaluation by Productivity and Guest Satisfaction. Expectations the following: Productivity - no less than 5.5 guests per hour and Satisfaction -at least - 95%.Looks easy but don't be happy. The company is overwhelmed with guests' complains due to the very strange way of them running their business. When guests enter their Credit Card on Booking website they believe they pay Booking so when they call Booking with questions about charges or room related questions Booking cannot answer it as Booking doesn't charge guests. Booking reps have to investigate and to seek the answer from hotels what takes some time.That way of doing their business creates a lot of frustrations with the guests and a lot of guests complains. How will you achieve your Productivity and Guest Satisfaction if you are on the phone with the same guest for 2 hours because hotel cannot find guest booking or cannot accommodate guest with the right room or has no any room available to accommodate the guest? You must find the solution like some alternate hotel (if you are able to) and then to advise guest to book it online quickly because you cannot book it for the guest!!! I have never seen such craziness in my life. I have been working in travel company and in Hotel reservation before and it was easy, simple and enjoyable - answer guests questions and proceed with booking. That is not the case in Booking. Second huge con is super inexperienced young Management. Management knows the Booing operating system they know the company business policy but they have no idea how to manage all that diverse people. Due to the rapid company growth they promote to management positions within company to save the money on experience outsiders. Your manager can be 23-27 years person from oversees who has never been a manager and has no idea what is appropriate and what is not by US workplace culture standards. For example you can be ordered on your lunch time to go walking on the parking lot to manage your stress and frustrations from bad customers. But then when are you going to eat your lunch? And you have only 10 minutes a day for your personal needs ( like restrooms). And if you maximize it you better drink less water and go less otherwise you'll get negative points toward your attendance. If you get sick and even bring medical doctor paper they'll still count a missed day as a negative point on your attendance. And if you are not in your 20-th like most of Booking employees and you are older and experienced and respect yourself you will not feel good about being under such management and under such army rules. The pay in Booking is very low that's why most of the employees young or immigrants for who it is OK to start with $13/h. Don't be fool with all those free coffees & fruits and free lunches. Find the company that will pay you enough to buy your lunches coffees and fruits.

    Advice to Management

    Find real experienced professionals from outside the company pay them real money and let them to change the way of Booking business practices including those subjective criteria of Employees performance Evaluation. Loosing really experienced people and keeping all those 20th who achieve Productivity by being good in copy and paste those same templates over and over without giving a thought how to resolve this issue today.


  11. Helpful (5)

    It didn't feel like an interview - it felt like meeting new friends

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - German English Customer Service Executive in Bellevue, WA
    Current Employee - German English Customer Service Executive in Bellevue, WA

    I have been working at Booking.com full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Not only are you treated well but you also have immense opportunities of advancement in a growing company that is definitely going places. Haven't had a chance to travel? Well if you work here it's like doing a tour of the globe. People from different countries and cultures working together harmoniously and respectively. The work environment is light and inviting, the facilities leave nothing to wish for, including a break room with fresh fruit, coffee, tea and water free of charge, large refrigerators to store your lunch, as well as the microwave to heat it, gym and garage parking.

    Cons

    I'm still searching for the flaws, haven't discovered any yet ;)

    Advice to Management

    Keep on doing what you're doing and more of it!



Showing 417 of 432 reviews
Reset Filters
RSS Feed </> Embed

Your response will be removed from the review – this cannot be undone.