Booking.com Reviews

Updated July 4, 2015
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399 Employee Reviews

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  1. Helpful (1)

    Worst management must be in Orlando

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor in Orlando, FL
    Current Employee - Supervisor in Orlando, FL

    I have been working at Booking.com full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It's great that they always allow the Christmas party to be in Amsterdam where you can also continue to work maintaining the line coverage on their local offices

    Cons

    Poor leadership! Team leads who yell often since asking is not one of their strengths.
    There are stereotypes team leads who like to appear as superman or women but fall short when doing the required jobs.
    Favoritism pot is normal and we suspect it goes up to higher management. Many managers but only a few leaders.

    Advice to Management

    I can only recommend the managers to work on their ethics before they bring down the company!!!


  2. Helpful (3)

    Don't be fool by nice office, free coffes and fruits there is a different side of Booking.com

    Former Employee - Customer Service Executive
    Former Employee - Customer Service Executive

    I worked at Booking.com (Less than a year)

    Pros

    I would say the same that all reviews mention in Pros:
    Nice office, free coffee & fruits and that's about it!
    The office and especially restrooms are crowded due to 450 employees has been working there.

    Cons

    Booking has insufficient employees Performance evaluation by Productivity and Guest Satisfaction. Expectations the following: Productivity - no less than 5.5 guests per hour and Satisfaction -at least - 95%.Looks easy but don't be happy. The company is overwhelmed with guests' complains due to the very strange way of them running their business. When guests enter their Credit Card on Booking website they believe they pay Booking so when they call Booking with questions about charges or room related questions Booking cannot answer it as Booking doesn't charge guests. Booking reps have to investigate and to seek the answer from hotels what takes some time.That way of doing their business creates a lot of frustrations with the guests and a lot of guests complains. How will you achieve your Productivity and Guest Satisfaction if you are on the phone with the same guest for 2 hours because hotel cannot find guest booking or cannot accommodate guest with the right room or has no any room available to accommodate the guest? You must find the solution like some alternate hotel (if you are able to) and then to advise guest to book it online quickly because you cannot book it for the guest!!! I have never seen such craziness in my life. I have been working in travel company and in Hotel reservation before and it was easy, simple and enjoyable - answer guests questions and proceed with booking. That is not the case in Booking.

    Second huge con is super inexperienced young Management. Management knows the Booing operating system they know the company business policy but they have no idea how to manage all that diverse people. Due to the rapid company growth they promote to management positions within company to save the money on experience outsiders. Your manager can be 23-27 years person from oversees who has never been a manager and has no idea what is appropriate and what is not by US workplace culture standards. For example you can be ordered on your lunch time to go walking on the parking lot to manage your stress and frustrations from bad customers. But then when are you going to eat your lunch? And you have only 10 minutes a day for your personal needs ( like restrooms). And if you maximize it you better drink less water and go less otherwise you'll get negative points toward your attendance. If you get sick and even bring medical doctor paper they'll still count a missed day as a negative point on your attendance. And if you are not in your 20-th like most of Booking employees and you are older and experienced and respect yourself you will not feel good about being under such management and under such army rules. The pay in Booking is very low that's why most of the employees young or immigrants for who it is OK to start with $13/h. Don't be fool with all those free coffees & fruits and free lunches. Find the company that will pay you enough to buy your lunches coffees and fruits.

    Advice to Management

    Find real experienced professionals from outside the company pay them real money and let them to change the way of Booking business practices including those subjective criteria of Employees performance Evaluation. Loosing really experienced people and keeping all those 20th who achieve Productivity by being good in copy and paste those same templates over and over without giving a thought how to resolve this issue today.


  3. Helpful (5)

    It didn't feel like an interview - it felt like meeting new friends

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - German English Customer Service Executive in Bellevue, WA
    Current Employee - German English Customer Service Executive in Bellevue, WA

    I have been working at Booking.com full-time (Less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Not only are you treated well but you also have immense opportunities of advancement in a growing company that is definitely going places. Haven't had a chance to travel? Well if you work here it's like doing a tour of the globe. People from different countries and cultures working together harmoniously and respectively. The work environment is light and inviting, the facilities leave nothing to wish for, including a break room with fresh fruit, coffee, tea and water free of charge, large refrigerators to store your lunch, as well as the microwave to heat it, gym and garage parking.

    Cons

    I'm still searching for the flaws, haven't discovered any yet ;)

    Advice to Management

    Keep on doing what you're doing and more of it!


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  5. Not a bad place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Manager
    Former Employee - Senior Account Manager

    I worked at Booking.com

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    energy, travel, They spend a lot of money towards ongoing training for their employees. I was very impressed by this. So many opportunities to improve your skills

    Cons

    lower pay than industry. people promoted too quickly due to massive growth in the past 3-4 years. They appear to not be the best fit for their new positions. immaturity of some of the team. company seems to not know which direct they want to go


  6. Helpful (1)

    SAM

    Current Employee - Senior Account Manager in New York, NY
    Current Employee - Senior Account Manager in New York, NY

    I have been working at Booking.com (Less than a year)

    Pros

    great company to work for, nothing else to say

    Cons

    everything is good, great team and leadership


  7. Helpful (1)

    Great experience but management is a hassle

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCEII in Orlando, FL
    Former Employee - CCEII in Orlando, FL

    I worked at Booking.com full-time (More than a year)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    - Shift flexibility
    - Competitive pay
    - Office environment/appliances

    Cons

    - Favoritism
    - (Team leads) do nothing - occasionally email the team - and stays hours away from their desks
    - The drama and gossip is insane here, if you go out with a coworker- the next day the whole call center (+400 people) will be knowing
    - Team leads have their own little clique and do not assist you to develop as they fear competition to lose their jobs
    - If your not "close" or if you don't like your Team leader or Operations Manager you can forget about applying for an internal promotion
    - Team leaders will share any personal information about you with other leaders from their team members, its like a soap opera
    - If you commit a mistake, you will be known for it and management will never forgive you and it will stay on your "file" forever

    Advice to Management

    - Focus on not growing too fast
    - Recognize employees who been there the longest and don't treat people like just numbers/robots and like real humans


  8. Helpful (1)

    this is hands down the best company I have got an opportunity to work for

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Seattle, WA
    Current Employee - Customer Service Representative in Seattle, WA

    I have been working at Booking.com full-time

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Most diverse group I have ever been a part of.Great incentives and amenities

    Cons

    None i recommend booking.com as an employer

    Advice to Management

    Fantastic interview process .Great management


  9. Helpful (3)

    customer service executive

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Booking.com full-time

    Pros

    People at the call center and Manpower are genuine in making you successful there.

    Cons

    The 91day status as a contractor with a possibility of being incorporated as a permanent employee.

    Advice to Management

    Keep employee focused!


  10. Helpful (4)

    Decent Company, a lot of growth and change

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in San Diego, CA
    Former Employee - Account Manager in San Diego, CA

    I worked at Booking.com full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    -Global network
    -Industry Leader
    -Annual Meeting in Amsterdam
    -Travel is involve and readily available by attending training in various locations
    -Room for growth in the industry

    Cons

    -Work/life balance was unbalanced
    -lower than industry avg. pay
    -managers with not enough experience under their belts
    -moved toward a more micro-management aspect
    -transparent communication was lacking up and down the chain of command

    Advice to Management

    Institute Change Management practices and a clear dissemination of information across the board. It is great to travel, but please look into raising the avg. salaries. Look into more remote work to help retain staff


  11. Helpful (1)

    Great Work Place

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com

    Pros

    I like hoe there is so much diversity in this company.

    Cons

    i don't find this company to have any cons

    Advice to Management

    none



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