Booking.com

  www.workingatbooking.com
  www.workingatbooking.com

Booking.com Reviews

Updated December 18, 2014
Updated December 18, 2014
267 Reviews
3.1
267 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Booking.com CEO Darren Huston
Darren Huston
163 Ratings

Review Highlights

Pros
  • For me, the work environment is what beats all the other companies out there (in 24 reviews)

  • Free travel, market visits, company holiday party in Amsterdam, a free lunch once a month (in 10 reviews)


Cons
  • senior management could improve in their agility, low salary (in 12 reviews)

  • Account managers: absolutely NO work life balance (in 6 reviews)

More Highlights

Employee Reviews

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  1. 11 people found this helpful  

    Common theme here is low pay, favoritism, and low morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Booking.com full-time (more than an year)

    Pros

    Great people to work with. Fun growing company. Holiday party in Amsterdam. Offers a better product than other companies. When you wear company swag people on the street yell BOOKING.YEAH!

    Cons

    Pay is very low for the industry and the amount of work required. Promotions not based on merit but how much your boss actually likes you. If your boss doesn't like you, even if you are always overachieving goals and helping your team achieve theirs, your accomplishment mean very little. The most productive and talented employees are not respected. The public group firing was very unprofessional. There are some very good people working here. Let their numbers do the talking, not the politics. These are common complaints for EVERY office.

    Advice to ManagementAdvice

    The company has acknowledged that they do read these reviews, however instead of offering higher salaries, they increased work load. Stop fostering a company culture where favoritism is highly valued. You will see an increase in morale and productivity. You are making it so that the natural leaders have the lowest morale. So instead of wanting be a positive force they do the bare minimum to not get fired and keep collecting checks. Study successful companies and their leadership values and maybe these negative reviews will turn around and increase the companies revenue.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  2. 13 people found this helpful  

    A land of make-believe with inexperienced managers who award the brown nosers and true talent is viewed as a threat

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Revenue Manager in New York, NY
    Former Employee - Revenue Manager in New York, NY

    I worked at Booking.com full-time (more than 3 years)

    Pros

    - Good entry position if looking for a way into the industry.
    - Can advance fairly quickly if you focus your time on making friends in the company and attending booze sessions with your boss.
    - Paid trips to Amsterdam and other parts of the world and country.

    Cons

    - Very low morale
    - Not a good place to work if you have a family, or want one
    - Not judged on your merit, but on who you're friends with.
    - Senior management inexperienced
    - Everything is in beta test mode always (throw everything to the wall and see what sticks)
    - Low pay compared to competitors
    - Too much focus on office gossip and industry gossip
    - Closer to a clubhouse atmosphere than a professional corporation

    Advice to ManagementAdvice

    Get some management training so that you can stop feeling threatened by employees that possess real talent and expertise. Reward your employees based on merit instead of who you want to be friends with.

    Doesn't Recommend
    Negative Outlook
  3. 11 people found this helpful  

    Unethical Practices, Poor Management; Uneducated HR Staff, Like High School

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Credit Controller in Grand Rapids, MI
    Former Employee - Credit Controller in Grand Rapids, MI

    I worked at Booking.com full-time (less than an year)

    Pros

    There are many wonderful people there- just none in management.

    Cons

    Nothing done to stop the harassment and bullying of employees
    Unethical, management is a joke, human resources is a joke. It takes 10 months for an investigation while forced to work in an uncomfortable environment.
    Very high work load, a lot of pressure, interfered with personal life too much. Cut throat.

    Advice to ManagementAdvice

    Hire HR managers that are familiar with state and federal laws. Promote people that deserve to be promoted and have provided excellence oppose to your drinking buddy.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 9 people found this helpful  

    At Most, A Stepping Stone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY

    I worked at Booking.com full-time (more than an year)

    Pros

    You don't need much knowledge or experience to step into most roles at the company in order to succeed. They provide plenty of training and overview (considered by some to be overkill) before you even lift a finger in whatever role you'll fill. The jobs themselves are easy and the tools provided basically hand-feed you all the relevant information. The benefits package is decent, there are company-sponsored happy hours generally once per month and a company holiday party held in Amsterdam each winter. Also, this is the epitome of a 9-5 job, where there is rarely anything so important that it can't wait until your next workday.

    Cons

    While easy, the work load in the last year for most roles at the company has grown so exponentially that it has become bitterly overwhelming. The constant merging and purging that that company has done has left the remaining employees accumulating new responsibilities with no additional compensation and with low morale (fearing future secret decisions will lead to further mass displacement or firings). Speaking of which, pay is beyond low. The company pays well below the average compared to other top competitors within a similar industry and the standards for earning the quarterly bonuses keep changing. Many employees have even half-jokingly accused the company of "testing" for ways to make it impossible to earn. Most managers lack knowledge, leadership skills or both. Opportunities are extremely rare at this point within any of the established offices in the US and most that do become available are often filled with candidates from the European offices. In my time with the company, 11 upper level positions (senior or better) became available and only 4 were filled with candidates from our local office (and only 2 candidates were from low-level positions in the office) and I was part of one of the biggest offices in the US.

    Advice to ManagementAdvice

    Practice humility and show as much respect for your workforce as you expect from them. Be prepared to earn your status with your actions, knowledge and leadership. Accountability is not only good for productivity but is a major cog in maintaining good morale. Your workers absolutely do not want to continuously be carrying the laziness or incompetence of others.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6. 12 people found this helpful  

    Very Misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Coordinator
    Former Employee - Coordinator

    I worked at Booking.com full-time

    Pros

    Decent training program, and have remained close with the associates in my training class.

    Cons

    Management that really go against what the company claims. Instead of looking out for the interests of their team and crafting a development plan, they are consistently looking out for their own self-interests. I received an enormous amount of work to complete in a very short amount of time, received little to no praise for the work I completed, and never felt valued by the company for the short time I was there.

    Advice to ManagementAdvice

    Please phrase your job descriptions more accurately in the future; a Coordinator should not be as administrative and clerical as mine ended up being. Also, serve as a mentor for your team and be relationship builders as managers. I was very unhappy with my experience at Booking.com, from day 1 until I left the company.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  7. 12 people found this helpful  

    Certain perks, but didn't buy into company culture

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Revenue Manager
    Former Employee - Revenue Manager

    I worked at Booking.com full-time (more than an year)

    Pros

    -work happy hours, lunches
    -clean, state of the art office
    -great benefits
    -interesting travel opportunities for training & hotel visits
    -international, successful company

    Cons

    -employees are recognized, but on arbitrary booking records based on seasonal demand, not necessarily performance
    -very high turnover which goes unaddressed and thereby decreases office morale
    -lots of closed-door meetings and back-biting
    -lower pay than competitors
    -Senior Account Managers play favorites and hire/promote people not necessarily qualified (ie. people without bachelors degrees or revenue management backgrounds)
    -Ideas and suggestions on process changes are unwelcome

    Advice to ManagementAdvice

    try to create a better environment to improve retention & work ethic

    Doesn't Recommend
    Positive Outlook
    Approves of CEO
  8. 16 people found this helpful  

    Not all it's cracked up to be

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Account Manager
    Current Employee - Account Manager

    I have been working at Booking.com full-time (more than 3 years)

    Pros

    Easy work, lots of free time to throw balls at each other and goof off and make fun of people. It's like high school all over again.

    Cons

    Management is pathetic (especially Areas and most Seniors, they can't even use the system themselves in most cases); hard work and intelligence goes unnoticed if they don't like you for whatever reason; promises are a dime a dozen, US management doesn't follow the company culture in any sense of the word; unrealistic goals (who's coming up with this? DO THEY HAVE ANY TYPE OF REVENUE ANALYST BACKGROUND??); did I mention empty promises and crap managers who spend all their time developing themselves and leave the less informed employees to be trained by their colleagues? Oh, and the pay is pathetic.

    Advice to ManagementAdvice

    1) move to an island in the Pacific 2) stay there

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  9. 8 people found this helpful  

    Credit Control

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Credit Controller
    Current Employee - Credit Controller

    I have been working at Booking.com full-time (more than an year)

    Pros

    good benifits, relaxed work environment.

    Cons

    salary is not enough for the work that is required, alot of pressure. Team leads seleccion is terrible. Not quality selections.

    Advice to ManagementAdvice

    Better selection on local management, better compensation.

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
  10. 1 person found this helpful  

    Booking.YEAH! Paining the world BLUE

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Employee in Grand Rapids, MI
    Current Employee - Employee in Grand Rapids, MI

    I have been working at Booking.com full-time (more than an year)

    Pros

    Great company, great people, great culture

    Cons

    None at this time to company

    Advice to ManagementAdvice

    Keep listening to your team

    Recommends
    Positive Outlook
    Approves of CEO
  11. 6 people found this helpful  

    inadequate training, unrealistic quality goals

    Current Employee - Customer Service Executive in Wyoming, MI
    Current Employee - Customer Service Executive in Wyoming, MI

    I have been working at Booking.com as a contractor (less than an year)

    Pros

    support from supervisors, decent starting pay

    Cons

    the temp to hire position workers are placed in and no choice of shifts.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

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