Books-A-Million

  www.booksamillion.com
  www.booksamillion.com

Books-A-Million Reviews in Panama City, FL

Updated September 21, 2014
Updated September 21, 2014
432 Reviews
2.2
432 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
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Terry Finley
128 Ratings

Review Highlights

Pros
  • The employee discount increases on pay day which is quite a temptation (in 79 reviews)

  • Book checkout program - any book in the store can be borrowed for two weeks (in 26 reviews)


Cons
  • I felt like a robot I had to sell so many discount cards or I was bashed by the managers (in 167 reviews)

  • Hours are cut if cards and magazines do not meet the requirements (in 58 reviews)

More Highlights

3 Employee Reviews Back to all reviews

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  1. 1 person found this helpful  

    In the year I have been with Books A Million it has had ups and downs but never boring.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookseller in Panama City, FL
    Current Employee - Bookseller in Panama City, FL

    I have been working at Books-A-Million part-time (more than an year)

    Pros

    I get to work around books and people which I love. As an employee you get a 20% discount and on every payday it is 30% off.

    Cons

    The pay could be better. No raises. When I put in for the position I said I couldn't work Sundays unless absolutely no one was available. The asst. manager is good about giving me it off if she makes the schedule but the general manager will work me every time. We are supposed to wear business casual and no shorts,no bra straps showing but some people can get away with it.

    Advice to ManagementAdvice

    Have a set of rules that applies to everyone and follow through with it. Pay attention to when employees are not available and schedule accordingly.

    Doesn't Recommend
    Positive Outlook
    No opinion of CEO
  2. 3 people found this helpful  

    Definitely deserves it's spot as the Worst Company to work for...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co-Manager in Panama City, FL
    Current Employee - Co-Manager in Panama City, FL

    I have been working at Books-A-Million full-time (more than an year)

    Pros

    Employee Discount 20% and 30% on payday.

    Medical and other benefits pretty much on par for industry.

    Book Checkout.

    Cons

    Discount Cards, Magazine Sales, Auto Renewals and other company programs will turn your customers against you and make you wish you were never hired.

    Lack of leadership from General Manager or Assistant General Manager and Up to Corp. Level.

    Company DOES NOT give raises period.

    No room for growth, unless you want to pick up and move yourself and/or family somewhere else.

    Stores are run down and it takes forever to get anything fixed, if it gets fixed at all.

    As a Co-Manager I care about the customers and my employees. I have seen many great employees harassed about not being able to sell company programs until they quit or get fired. I have also seen my GM badger customers about these same programs, to the point that they leave their purchases and walk out stating they will never come back.

    We are suppose to be involved with the local community: schools, libraries, story times, etc. GM and AGM told a local author they wouldn't do a book signing because there was little to no chance that he would make the store money. Schools won't do business with us because the GM and AGM neglect them. We don't do story time because we do not have enough payroll to have the extra person we need to run a story time or even a place to hold story time as the company crams more and more crap into the store.

    Discount card getting harder to sell as its price rises but the benefits shrink.

    Magazine program just there so company can shakedown customers for the kickbacks they get from the company that provides them. Which makes no sense, since we have a huge selection of magazines in our own store that people buy that this company is under cutting us to sell.

    I could list more but other have done this as well. Read other reviews here on glass door and you will see what we mean.

    Advice to ManagementAdvice

    Quit ignoring us and listen. Quit telling your District Managers that we all need to come to websites like this and lie to make the company look good. Keep the discount card and get rid of magazines. We want you to be the best company to work for, but you refuse to listen.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful  

    All they care about is selling their stupid discount cards

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales Associate in Panama City, FL
    Former Employee - Sales Associate in Panama City, FL

    I worked at Books-A-Million full-time (less than an year)

    Pros

    Some of my coworkers were literate, interesting people who really loved books. You can borrow books from the store to take home and read.

    Cons

    Incessant emphasis on selling overpriced discount card, at the expense of customer service. Low pay, even the managers were making poverty level wages. Upper management inhuman. Turned what could have been a pleasant position helping people purchase books into a sales competition pitting employees against each other. If you can't sell enough they will cut your hours down to the point where you have no choice but to leave or work part time

    Advice to ManagementAdvice

    Stop making everything about selling discount cards - once the price of these things was doubled, they became impractical for all but the most high volume customers - anyone who can do basic math knows that the card is not a good deal, so that leaves you to basically prey on the ignorant and gullible to make your quota. You should all be ashamed of yourselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

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