Books-A-Million Reviews

Updated April 17, 2015
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2.6
528 Reviews
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Terry Finley
169 Ratings

Pros
  • The employee discount increases on pay day which is quite a temptation (in 79 reviews)

  • Book checkout program - any book in the store can be borrowed for two weeks (in 26 reviews)

Cons
  • I felt like a robot I had to sell so many discount cards or I was bashed by the managers (in 167 reviews)

  • Hours are cut if cards and magazines do not meet the requirements (in 58 reviews)

More Pros and Cons

Employee Reviews

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  1. Featured Review

    Helpful (1)

    This company, store and management are amazing

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Bookseller in South Portland, ME
    Current Employee - Bookseller in South Portland, ME

    I have been working at Books-A-Million

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I'm only writing this review because I have seen recent reviews of my store in South Portland, ME that were written by two friends who were very high maintenance.
    The management staff at our store is amazing. Probably some of the best managers in the company. The are hard working and push us to do our best all the time. The proof of this is the number of staff that comes back during their school breaks and after trying different ventures. There are also at least 10 employees currently on staff who started when the store first opened.
    The management staff is invested in each staff member and I have seen many of them crawling around on the floor, sweating more than the staff on many occasions.
    We have a great time and are always laughing and having a great time.
    This store gets awesome authors and we get to meet a lot of amazing people. The management has book signings down to a science.

    Cons

    Apparently the management needs to be more selective on hiring people who actually want to work for a living.

    Advice to Management

    Keep it up, your staff is happy and you're doing a great job!

    Books-A-Million Response

    Feb 26, 2015VP of HR

    Thanks for the great feedback about working in our South Portland, ME store! We are so proud of that location (and all of our others too), and love to hear about a talented staff that the associates ... More

  2. Helpful (4)

    Very laid back, yet somehow extremely stressful.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Barista/Bookseller in Oak Ridge, TN
    Current Employee - Barista/Bookseller in Oak Ridge, TN

    I have been working at Books-A-Million part-time (less than a year)

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    The environment is really comfortable, the people I work with for the most part are fantastic, and our employee discount is really sweet.

    Cons

    The never ending carping to get magazines and cards has made me consider quitting multiple times. It just isn't a popular thing anymore in our area, considering that at least half of our customer base are regulars.

    Advice to Management

    Our current management is pretty cool, and any of the problems we encounter are corporate problems that they have no control over.

  3. Planner

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Planner in Birmingham, AL
    Current Employee - Planner in Birmingham, AL

    I have been working at Books-A-Million full-time (more than 5 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people I work with make my job so much more pleasant and easier.

    Cons

    Not fond of having to travel to the other building for events and meetings. Very cramped office space with narrow hallways.

    Advice to Management

    Keep up the good work!

  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Career opportunity not just a JOB

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Books-A-Million full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I have great people to work with that are concerned about my professional and personal growth.

    Cons

    As with any company that is publicly traded their are area where we seem handcuffed.

    Advice to Management

    Continue to seek Merchandising opportunities to keep our business ever growing.

  6. Love coming to work each day.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Planner in Birmingham, AL
    Current Employee - Planner in Birmingham, AL

    I have been working at Books-A-Million full-time (more than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    You can work your way up in this company, many opportunities.
    Company listens to what we have to say. They try to do a lot for the employees.
    I love coming to work each day, and love the people I work with. Smaller company, so you know everyone.
    Overall I have been with the company over 30 years, and plan to stay unitl I retire.
    Open door policy with supervisors.
    Always so much to do, so you are never bored.

    Cons

    You always feel behind on everything.

    Books-A-Million Response

    Apr 16, 2015VP of HR

    There are many opportunities to grow with our company. Come join us and see! There's never a lack of things to do, and supporting a growth organization always presents challenges.

  7. Vice President

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Birmingham, AL
    Current Employee - Vice President in Birmingham, AL

    I have been working at Books-A-Million

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Family atmosphere with great teammates and executives

    Cons

    Lack of enough time in a day to do more to benefit the company growth

    Advice to Management

    Keep pushing to grow the company in new directions and merchandise opportunities

    Books-A-Million Response

    Apr 15, 2015VP of HR

    Thank you for your feedback. Sorry we can't make the day any longer, but we sincerely appreciate everything our associates do to benefit the growth of our Company. Please keep providing your ... More

  8. I get to be around great people and the stuff I love all day!

    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Associate in Newark, DE
    Current Employee - Sales Associate in Newark, DE

    I have been working at Books-A-Million part-time (less than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good people, cool products, and the store runs very efficiently. There is a strong emphasis on keeping things neat and organized which is one of my biggest strengths. I love that I am consistently thanked for my work.

    Cons

    Since I'm a shelver in media, I have some suggestions for how the cds are arranged. Because of how close together the rows are, they are constantly shuffled around/mixed up and consequently the employees are fixing them constantly throughout the day. I believe some thin plastic dividers would make a big difference in keeping the cds organized and thus allow employees to be more productive. Also, some different varieties of music played in the store would be welcomed. The current pop music that plays is really not representative of what the company stocks/sells, plus hearing the same songs every day can be a bit irritating.

    Advice to Management

    Overall it's a great place to work and I've met a lot of really nice people. With some minor tweaks like I mentioned above, it can be even better!

    Books-A-Million Response

    Apr 13, 2015VP of HR

    Thanks so much for sharing your feedback with us. It is only when we get specific feedback like yours that we can pass it on.

  9. I love it! It

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Co-Manager in Rapid City, SD
    Current Employee - Co-Manager in Rapid City, SD

    I have been working at Books-A-Million

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great benefits
    Cool environment
    Relaxed dress code
    Awesome people to work with and for

    Cons

    Quotas are expected to be met but it's not selling credit cards or anything complicated. A sales background would help.

    Books-A-Million Response

    Apr 13, 2015VP of HR

    So happy to hear that you work experience at Books-A-Million is a good one. Thanks for letting us know!

  10. Helpful (2)

    Great pace and work environment, but intimidating store goals.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Books-A-Million part-time (less than a year)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -Co-workers, similar interests
    -Employee discount, book selection
    -Reasonable pace on each shift

    Cons

    -Unrealistic metric goals
    -Hours distributed solely based on sales output, and sadly not on an associate's acumen and ability to get and keep the sales floor stocked and in shape.

    Advice to Management

    Performance anxiety and pressure to do well is a given with any associate, and I feel management here understands that everyone has a boiling point. Only advice would be create more incentives for associates to become more active in associate-to-customer book and/or genre recommendations.

    Books-A-Million Response

    Apr 13, 2015VP of HR

    Great suggestion on providing more incentive for associates. We appreciate your point of view.

  11. Bookseller

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Books-A-Million part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    - Able to check out books
    - Good people
    - Nice environment

    Cons

    - Hours determined by selling BAM card and magazine subscriptions
    - Completely sales based

    Advice to Management

    Be upfront about sales during interviews

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