Books-A-Million Reviews

Updated July 29, 2015
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2.7
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Recommend to a friend
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Terry Finley
198 Ratings

Pros
  • The employee discount is pretty good (in 79 reviews)

  • The book checkout program is a pro (in 26 reviews)

Cons
  • And how do you expect us to sell discount cards when we aren't making sales for the year across the board (in 167 reviews)

  • We are forced to shove discount cards and magazines down the throat of every customer that comes through the checkout (in 58 reviews)

More Pros and Cons

608 Employee Reviews

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  1. Featured Review

    A company that rewards success

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Lafayette, LA
    Current Employee - General Manager in Lafayette, LA

    I have been working at Books-A-Million full-time (More than 10 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Every single day I work, my input is welcome and heard by the top-level members of the operations team. My findings on the job help to shape policy and procedure, and as a result, my opinion of my job is that it matters to the success of the company.

    Cons

    Retail can be a consuming career. Not everyone has the dedication required to be successful in a sales-driven environment.

    Advice to Management

    Keep the lines of communication open.

    Books-A-Million Response

    Jun 26, 2015 – VP of HR

    Thanks for the feedback. It's one of the many ways in which we are working to keep the lines of communication open!


  2. BAM Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Co-Manager in Sevierville, TN
    Former Employee - Co-Manager in Sevierville, TN

    I worked at Books-A-Million full-time (More than 3 years)

    Doesn't Recommend
    Neutral Outlook
    Approves of CEO
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    Associate staff were wonderful to work with and always willing to help out on any project needed. The overall atmosphere of the store is great.

    Cons

    The management staff never seemed to be on the same page. Some of the tourists (customers) that came in were extremely rude and difficult to deal with. The schedule would be posted and then changed at the last minute without notice.

    Advice to Management

    Support your associates and the rest of your management staff. Work together as a cohesive unit instead of working on your own.


  3. merchandise specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Columbus, MS
    Current Employee - Anonymous Employee in Columbus, MS

    I have been working at Books-A-Million part-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great job, good environment, fun activities

    Cons

    Minimum wage, night shift, angry customers


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  5. Helpful (3)

    Great people, Sucky pay

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller in Kansas City, KS
    Former Employee - Bookseller in Kansas City, KS

    I worked at Books-A-Million (More than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Working here was amazingly fun and got to make many friends.

    Cons

    Minimum wage with no promotion

    Advice to Management

    Pay bonuses


  6. Books-A-Million

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trained On Everything in Texarkana, TX
    Current Employee - Trained On Everything in Texarkana, TX

    I have been working at Books-A-Million

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    It's a pretty great store. Friendly co workers and customers.

    Cons

    There are none. It's a great place.

    Advice to Management

    Keep up the great work!

    Books-A-Million Response

    Jul 30, 2015 – VP of HR

    Happy you're happy in the Great State of TX! We want our associates to enjoy coming to work, and it sounds like you do. Thanks for all you do.


  7. Good Starters Job

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Magazine Specialist in Rocky Mount, NC
    Current Employee - Magazine Specialist in Rocky Mount, NC

    I have been working at Books-A-Million

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Good hours and flexible scheduling. Good wages. Enjoyable atmosphere.

    Cons

    Redundant Policies and rules. Difficult to sell certain items to meet mandatory quotas.

    Advice to Management

    Reduce amount of MCC percentage needed each week. Increase benefits for full time and part time.


  8. Good first job for young student

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Books-A-Million part-time

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Friendly environment amongst coworkers, laid back working environment

    Cons

    Lack of leadership in management at the time I was there, lack of training

    Advice to Management

    It would be beneficial to spend more time on training upfront in order to avoid costly mistakes later.


  9. Used to be my favorite store, until I worked there

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate
    Former Employee - Sales Associate

    I worked at Books-A-Million part-time (Less than a year)

    Doesn't Recommend
    Neutral Outlook
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great place to work if you LOVE literature! You can "check out" any book in the store and read it which saves on the library trips.

    Cons

    If you don't sell that Discount Card, hours will get cut, you'll be written up, and/or terminated. Only full time workers get benefits, and that was only management at our store.

    Advice to Management

    Worry about your customers and employees and their experiences, not numbers.


  10. Helpful (1)

    Great Place to Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Virginia Beach, VA
    Current Employee - Anonymous Employee in Virginia Beach, VA

    I have been working at Books-A-Million full-time (More than 3 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Friendly people, always changing, fast paced, overall it depends on the staff in each store but a majority of the people work together every week so it is a very close knit group once you are there.

    Cons

    The company is going through changes so there is not always the resources you need to complete things. The company is trying to fix it but the issues with the events and managers that get the product for it/the system for those items is flawed and hurts more than it helps.


  11. Great team, not so great facility.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cafe Specialist in Gainesville, FL
    Former Employee - Cafe Specialist in Gainesville, FL

    I worked at Books-A-Million part-time (Less than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Great teamwork, family atmosphere, and plenty to do. Many of the regular customers are very friendly and will quickly become friends. Ability to borrow books from the store. Flexible hours.

    Cons

    The facility is old and run down. The management is rather unorganised. There are lots of rude regulars who don't buy anything but come for the wifi and the ability to read books in the store without purchasing them.

    Advice to Management

    Put more effort into maintenance of the building.



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