Borders Reviews

Updated October 6, 2014
Updated October 6, 2014
440 Reviews
3.2
440 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Borders President and CEO Michael J. Edwards
Michael J. Edwards
138 Ratings

Review Highlights

Pros
  • Coworkers were fabulous people, love of books and music (in 26 reviews)

  • They had a nice employee discount (in 27 reviews)


Cons
  • upper management, Direction of company & loss of culture (in 28 reviews)

  • constant change, not much room for advancement, company went out of business (in 8 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    I worked there for 15 years

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Book Seller in Flemington, NJ
    Former Employee - Book Seller in Flemington, NJ

    I worked at Borders part-time (more than 3 years)

    Pros

    Fabulous open environment and customer service focus

    Cons

    They're out of business for 3 years now!

    Advice to ManagementAdvice

    update your site to remove Borders

    No opinion of CEO
  2.  

    horrible place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Borders part-time (more than 3 years)

    Pros

    Great fun and friendly customers

    Cons

    minimum wage with no possibility of a raise!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3.  

    It was a great job while it lasted.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - General Manager
    Former Employee - General Manager

    I worked at Borders full-time (more than 10 years)

    Pros

    Initially this was a great company filled with passionate employees who really cared about books, and the other products we carried. People who were committed to engaging customers and sharing their knowledge. Upper management had experience working in the stores and really worked to support the sales staff, the atmosphere was one of hard work in a fun environment.

    Cons

    Once the leadership began a revolving door of change and the mindset became one of cookie cutter retail big box stores, the atmosphere became oppressive. Policies were applied with heavy handed rigor even though the company had lost its direction and sense of purpose. Borders went from asking, "Are you curious?" to attempting to force unwanted product into customers hands.

    Advice to ManagementAdvice

    It would have been beneficial to actually listen to the employees, and the customers, before it became too late.

    Doesn't Recommend
    Negative Outlook
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  5.  

    Great merchandise - Poor corporate management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Borders General Manager in Columbus, OH
    Former Employee - Borders General Manager in Columbus, OH

    I worked at Borders full-time (more than 8 years)

    Pros

    Always informed on what was new and coming out in Books, Music and Video. Able to add a local flair to a point. In the early part of my time with the company, could be very responsive what was going on in the community. Many opportunities to meet people from many parts of mass media and entertainment as they toured the country.

    Cons

    No opportunities for career growth. No training after initial training to work on / develop skills. Compensation while good at first was less attractive after time due to only small increases given as time went on. No holiday benefits unless you worked the holiday.

    Advice to ManagementAdvice

    Chain was killed by lack of foresight by upper management and former CEO turning the company into just another retailer. Stores lost their unique and local feeling over time.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Borders

    Pros

    People, books, advancement, salary & benefits

    Cons

    upper management, Direction of company & loss of culture

    Recommends
    Negative Outlook
    Disapproves of CEO
  7.  

    Good People, Bad Management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Bookseller in Tulsa, OK
    Former Employee - Bookseller in Tulsa, OK

    I worked at Borders part-time (more than an year)

    Pros

    The customers, the people that you work with, discounts on books and music. being surrounded by so many books at one time.

    Cons

    low pay, bad management, no room for advancement. the music they play overhead was horrendous even though we had so much music to choose from

    Advice to ManagementAdvice

    It's too late, they are already closed down. if they were still active, I would tell them to pay their employees more and give them more benefits.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8.  

    General Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Store Manager in Saint Louis, MO
    Former Employee - Store Manager in Saint Louis, MO

    I worked at Borders full-time (more than 8 years)

    Pros

    Daily updates to policies and procedures as well as constant communication about company priorities

    Cons

    Company priorities could change on a dime

    Doesn't Recommend
    Negative Outlook
    Approves of CEO
  9.  

    Loved working for Borders. It's a shame it went out of business.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Borders General Manager in San Antonio, TX
    Former Employee - Borders General Manager in San Antonio, TX

    I worked at Borders full-time (more than 3 years)

    Pros

    Easy going atmosphere. Goals and responsibilities were actually attainable and achievable unlike most retail locations.

    Cons

    Advancement to move up within the company was not easy to achieve.

    Recommends
    No opinion of CEO
  10.  

    Loved working at Borders

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Inventory Manager in Muncy, PA
    Former Employee - Inventory Manager in Muncy, PA

    I worked at Borders full-time (more than an year)

    Pros

    Atmosphere and customers were good.

    Cons

    Asking customers to buy books they weren't interested in.

  11.  

    Sad

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Borders

    Pros

    Even with all the poor business choices this was an amazing job

    Cons

    Management. Handselling books. And the dreaded card of discounts

    Advice to ManagementAdvice

    We hated you

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