Borders Reviews

Updated June 23, 2015
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3.3
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Recommend to a friend
Approve of CEO
Borders President and CEO Michael J. Edwards
Michael J. Edwards
149 Ratings

Pros
  • The customers, the people that you work with, discounts on books and music (in 26 reviews)

  • They had a nice employee discount (in 27 reviews)

Cons
  • upper management, Direction of company & loss of culture (in 32 reviews)

  • not a lot of room for advancement because there is not a lot of people leaving (in 8 reviews)

More Pros and Cons

473 Employee Reviews

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  1. A great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Borders

    Pros

    The store is a great place to work in any capacity. Most of the employees have been there for years or spend their entire working life there.

    Cons

    There is just not enough time to get involved in all of the programs that are offered and that contribute to the community.

    Advice to Management

    Keep doing an excellent job motivating the staff and providing excellent customer service.


  2. could have been a contender

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paperchase Dual Supervisor in Colorado Springs, CO
    Former Employee - Paperchase Dual Supervisor in Colorado Springs, CO

    I worked at Borders

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    In the beginning, Borders was an amazing company with knowledgeable booksellers, great products and a relaxed, fun atmosphere. My coworkers are still some of my best friends. It was a pleasure to go to work everyday and be around people who were genuinely happy to be there. I started as a music/book seller and held almost every position possible before the liquidation including cafe supervisor and Paperchase supervisor.

    Cons

    Unfortunately, Borders lost focus on customer service, treated its long term employees as expendable and racked up tons of debt. It became nothing more than a vehicle for upper management to bleed all the money they could and then move on. What was the best retail job ever, changed into a place that was only focused on squeezing every dime it could out of its customers.
    It was very painful to see such a wonderful place become pickings for corporate vultures.

    Advice to Management

    No one to advise anymore but if I could, I would tell them to let the booksellers do their jobs, keep up with major trends, stop hiring people into corporate positions who only care about their wallets and pay your debts on time.


  3. Putting the Book Cart Before the Horse

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Book Seller in Honolulu, HI
    Former Employee - Book Seller in Honolulu, HI

    I worked at Borders full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Excellent co-workers, decent benefits AT FIRST; including the ability to borrow books, and gift card bonuses. Was briefly an excellent place to work.

    Cons

    Benefits dried up quickly as new management came in, gutted the original feel of the place, and started pushing knick-knacks, clothing, stationary, and all sorts of off brand junk to try and boost sales temporarily before their golden parachutes kicked in.

    Advice to Management

    Not much management or employees can do when word from the top is transparently money grubbing and uncaring about consumer, employee, and the company itself.


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  5. bookseller

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Borders

    Pros

    was a great place to work at first

    Cons

    their desperation created some crazy policies - like pushing certain books on every customer. "Make books" - an idea meant to appease publishers Borders owed money to, to prevent them from cutting Borders off completely


  6. Meh

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Seller/Cashier in Pleasant Garden, NC
    Former Employee - Seller/Cashier in Pleasant Garden, NC

    I worked at Borders part-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    It was fun and the Co workers were really great people and I enjoyed going to work to work with my Co workers.

    Cons

    Really underpaid and along with shutting down I guess the poor choice in management

    Advice to Management

    None at this point since all borders are gone


  7. Buyer

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Commissioning Editor in Bellevue, WA
    Former Employee - Commissioning Editor in Bellevue, WA

    I worked at Borders (More than a year)

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    It was a great company to work for.

    Cons

    Unfortunately, they are closed now.


  8. Review

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Borders

    Recommends
    Neutral Outlook
    Disapproves of CEO
    Recommends
    Neutral Outlook
    Disapproves of CEO

    Pros

    Free Book Rentals
    Lax Dress Code
    Culturally Diverse

    Cons

    Workers Underpaid
    Usually Short Staffed
    Upper Management tends to ignore needs of employees

    Advice to Management

    Pay your employees more.


  9. Kids Specialist

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Borders

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    great people
    good pay
    fun to work

    Cons

    business is now closed sadly

    Advice to Management

    none


  10. Sorry to see them go

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Borders

    Recommends
    Negative Outlook
    Recommends
    Negative Outlook

    Pros

    Great people to work with. The technology was cutting edge. Learned a lot about eCommerce and OMS technology. Kitchen was top notch.

    Cons

    Company went out of business. Made the great mistake of outsourcing their fulfillment to Amazon and never recovered. They should have never allowed people to lounge around in the bookstore and read for hours.


  11. Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Borders

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good bad healthy fast agile

    Cons

    Slow dirty politics everywhere done

    Advice to Management

    Justice us never enough for us



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