Borders Reviews

Updated August 18, 2015
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3.4
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Approve of CEO
Borders President and CEO Michael J. Edwards
Michael J. Edwards
151 Ratings

Pros
  • The customers, the people that you work with, discounts on books and music (in 26 reviews)

  • They had a nice employee discount (in 27 reviews)

Cons
  • upper management, Direction of company & loss of culture (in 32 reviews)

  • not a lot of room for advancement because there is not a lot of people leaving (in 8 reviews)

More Pros and Cons

482 Employee Reviews

Sort: Popular Rating Date
  1. Fun Job!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cafe Supervisor in Gresham, OR
    Former Employee - Cafe Supervisor in Gresham, OR
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Borders full-time (More than 5 years)

    Pros

    Working with people, merchandising, working with books and coffee

    Cons

    late hours, sometimes all night for inventory

    Advice to Management

    I have no advice to management


  2. GM

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store\Manager in Rockaway, NJ
    Former Employee - Store\Manager in Rockaway, NJ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Borders full-time

    Pros

    Working with books. Loved the spirit of the company

    Cons

    The Liquidation sale sucked. Too many CEO s who ran the company down


  3. Helpful (1)

    Sad to see it go

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    Pros

    There was a lot of freedom at the store before the decline. Staff worked as a team. Pro book, pro book lover environment.

    Cons

    When times started getting tough, corporate management started to pull back from the laid back, book centric approach.

    Advice to Management

    most managers tried to keep the feeling at the store level the same in the face of all of the corporate changes. Mike Edwards inherited all of the problems, economic and morale, created by Ron Marshall.


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  5. Great place!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Negative Outlook
    Disapproves of CEO

    I worked at Borders full-time

    Pros

    This company had a lot of really great people working there

    Cons

    This company had some really, really bad leadership

    Advice to Management

    Define a strategy and stick to it


  6. A fun place

    Former Employee - Anonymous Employee in Simi Valley, CA
    Former Employee - Anonymous Employee in Simi Valley, CA

    Pros

    calm and relaxing work environment

    Cons

    gets very busy around the holidays

    Advice to Management

    none


  7. Great Place to Work, No Longer in Business

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inventory Processing Supervisor in Victor, NY
    Former Employee - Inventory Processing Supervisor in Victor, NY
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at Borders full-time (Less than a year)

    Pros

    Employee discount, freedom to move about the store and answer questions/engage in conversations with people who enjoy reading!

    Cons

    Low pay (even for supervisors and managers), little autonomy when it came to merchandising strategies, no store/company events.

    Advice to Management

    You should have listened to your employees instead of dictating their every move. Simple things like merchandising - employees could have some say in some (not all) end-caps, but no table displays. People who enjoy reading work for borders, they may have had an idea what other readers would enjoy.


  8. Horrible

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Bookseller/Barista in Nashville, TN
    Former Employee - Bookseller/Barista in Nashville, TN

    Pros

    You got to take a break on a horrid 10 hour shift.

    Cons

    Never stand idle. They would call you out on the radio

    Advice to Management

    Find a new job


  9. Good place to work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Borders part-time

    Pros

    The coworkers were great, being around people who love to read is cool, and I loved the way the store smelled.

    Cons

    Very low pay, management was a little aloof, no benefits to speak of, and not much room for advancement.

    Advice to Management

    Offer better benefits, increase potential for advancement, pay us better, and more things of this kind of nature.


  10. A great place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    The store is a great place to work in any capacity. Most of the employees have been there for years or spend their entire working life there.

    Cons

    There is just not enough time to get involved in all of the programs that are offered and that contribute to the community.

    Advice to Management

    Keep doing an excellent job motivating the staff and providing excellent customer service.


  11. Helpful (1)

    could have been a contender

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Paperchase Dual Supervisor in Colorado Springs, CO
    Former Employee - Paperchase Dual Supervisor in Colorado Springs, CO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    In the beginning, Borders was an amazing company with knowledgeable booksellers, great products and a relaxed, fun atmosphere. My coworkers are still some of my best friends. It was a pleasure to go to work everyday and be around people who were genuinely happy to be there. I started as a music/book seller and held almost every position possible before the liquidation including cafe supervisor and Paperchase supervisor.

    Cons

    Unfortunately, Borders lost focus on customer service, treated its long term employees as expendable and racked up tons of debt. It became nothing more than a vehicle for upper management to bleed all the money they could and then move on. What was the best retail job ever, changed into a place that was only focused on squeezing every dime it could out of its customers. It was very painful to see such a wonderful place become pickings for corporate vultures.

    Advice to Management

    No one to advise anymore but if I could, I would tell them to let the booksellers do their jobs, keep up with major trends, stop hiring people into corporate positions who only care about their wallets and pay your debts on time.



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