Boston Financial Reviews

Updated June 11, 2015
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3.1
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Recommend to a friend
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Terry L. Metzger
38 Ratings

Pros
  • The flex time is great for college students and the pay is considerably higher for average (in 8 reviews)

  • Great benefits and fellow associates (in 7 reviews)

Cons
  • Very little room for growth, very small yearly raises, office culture was dull (in 3 reviews)

  • Senior management encourages a culture of CYA at all costs (in 3 reviews)

More Pros and Cons

87 Employee Reviews

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  1. Good job if you are a good fit, hellish if you are not

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rockland, ME
    Former Employee - Customer Service Representative in Rockland, ME

    I worked at Boston Financial full-time (More than 5 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Good medical and paid time off. For Rockland, an oasis. Nice offices, beautiful views, convenient free parking. Many good coworkers and managers. The salaries are above average for Rockland area.

    Cons

    The requirements of a call center are inherently difficult. You will be tethered to your desk and sometimes have to deal with difficult people. This particular center requires specific knowledge of IRS rules and client particulars and what many would consider advanced computer skills. Job quality about 90% dependent on your line manager. This can be a pro as well as a con. Can be hard to get a permanent work schedule.

    Advice to Management

    Beta test all training with a few actual CSRs. Allow feedback from CSRs prior to changing policies and procedures. Provide immediate feedback on job performance whenever possible.


  2. 15 years and finally walked away

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Kansas City, MO
    Former Employee - Anonymous Employee in Kansas City, MO

    I worked at Boston Financial full-time (More than 10 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some of the direct managers are very good. benefits and vacation time are very good. I loved the people and many of them became like family.

    Cons

    Upper management does not seem to care. We actually had a woman die from a heart attack on our floor. She was so stressed over her job because she was afraid if she couldn't keep up with all they were adding to her work load, they would fire her. She dropped over dead right in front of us after working all weekend to catch up. No one took notice of her cries for help with all the work. She was told she wasn't being efficient enough with her time.
    They lay people off to increase revenue and they spread the work to other associates. Managers who dictate their vision are the ones who get the larger pay increases and bonuses while the associates who do the work get an average 2% pay increase each year that is eaten up with the health care increases.
    Upper management does not listen to associates. They seem to have a set direction and refuse to look at other options. Relationships with the average associate seem fake and forced.
    Pay increases are terrible. As I stated before, the average is 2%
    If you are pro company, do everything they tell you, never say anything negative and will work unlimited hours, you will become a favorite and have the possibility of a 3% or more increase.
    Average promotions inside BFDS are 2 1/2 % to 3%.
    Upper Management is very out of touch. Several people from the same team left the company and management still refused to acknowledge there might be a problem.

    Advice to Management

    Listen to associates. They are the ones who are building your business, not you. You cannot continue to add to an already over loaded work schedule and expect people to be happy. Pay people their worth. Without the little people, you don't have a job.
    Provide the ability to move up in the company and pay them for the experience instead of laying them off because they make too much money.


  3. Lead Mutual Fund Rep

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Mutual Fund Representative in Kansas City, MO
    Former Employee - Lead Mutual Fund Representative in Kansas City, MO

    I worked at Boston Financial full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    If you want a job that isn't challenging and you can coast through for the most part then this place is for you.

    Cons

    Management is made of people that for the most part don't deserve their position due to skill or knowledge. Usually they are favorites or have been there long enough to just magically become a manager. Pay isn't the greatest and the cost of benefits mean even less money. Your job security is based off of if your boss likes you and not necessarily if your good at your job.

    Advice to Management

    Listen to your employees more and take an active role in understanding their needs and try to actually manage them to become better individuals. Your employees are your company so treat them well and they will make the company a success.


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  5. Great organization with growth potential.

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Canton, MA
    Current Employee - Operations Manager in Canton, MA

    I have been working at Boston Financial full-time (More than 5 years)

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The Managers and higher ups notice your work ethic which can lead to promotions. Pay and benefits are okay. Vacation time is great when enough time is accrued.

    Cons

    The Information and training are very scarce here. Some permanent and temporary workers that provide administrative support are unprofessional and inconsistent. Busoness fluctuations is a downfall as well. One monute you're working,the next you're not.

    Advice to Management

    Please screen your temps very well. Not everyone can do the work. Formal training is better than scripts being handed out the day a project starts.


  6. CSR

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rockland, ME
    Former Employee - Customer Service Representative in Rockland, ME

    I worked at Boston Financial full-time (Less than a year)

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    It was a job that looked good on my resume. Good hourly rate.

    Cons

    I hated the hours they made me work. They don't give you appropriate breaks. Would have to work from 4 pm to 11 pm with only two 10-minute breaks. Management is very mean to employees - they want you to read verbatim from a script BUT "in your own words." The place sucks

    Advice to Management

    Try taking "Workplace Communications" and/or "Interpersonal Effectiveness"


  7. Its a mess.

    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Mutual Fund Representative in Kansas City, MO
    Former Employee - Senior Mutual Fund Representative in Kansas City, MO

    I worked at Boston Financial

    Doesn't Recommend
    Doesn't Recommend

    Pros

    When the mutual fund client buys you lunch or takes you out to dinner - that's pretty great.

    Cons

    Low Pay. As far as opportunity? Get ready to hear the term "lateral move" often.

    Very little training. Was told there'd be eight week training. Nope. I had three one hour courses on using the system and three weeks sitting next to watch a coworker work. (Which would have had more context if I was actually given training to understand any of the many many rules you have to follow in finance.)

    Company is so disorganized and archaic that if you need information to solve a problem you have to know someone who knows the person with the answer. (Be glad that they arent absent or you're screwed: seriously, its like nothing is written down.)

    Advice to Management

    Hire an outside company to revamp the whole business. Get better training department. Pay your people better to retain talent.


  8. Helpful (2)

    Beware

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Quincy, MA
    Current Employee - Anonymous Employee in Quincy, MA

    I have been working at Boston Financial

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The pay isn't great but it can be offset by flex time.

    Cons

    Anyone interviewing for positions at Boston Financial had better do your homework. So many times I've wanted to take an applicant aside to tell them the truth but you cant. BF has been loosing money for years and closed buildings, laid off people, etc. The nasty politics remain with unreasonable workloads and no relief from management. They will tell you all sorts of things to lure you in the door but beware. This is an old dinosaur the bears no resemblance to modern day companies. Trust me, the positive reviews out here are the exception. Grab someone off the record. They'll tell you a very different story.

    Advice to Management

    Close it down


  9. Customer Services

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Boston Financial full-time (More than 8 years)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Employees work hard. Management allows people to work from home when possible.

    Cons

    Senior management is disconnected from day to day operations and people. Could be better documentation on technology

    Advice to Management

    Need to be more engaged at associate level.


  10. Good Place To Work

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boston Financial full-time (More than 8 years)

    Recommends
    Positive Outlook
    Recommends
    Positive Outlook

    Pros

    Great Parking, Laid Back Atmosphere, Good Benefits

    Cons

    Changing Environment, Morale is Low and Going in Different Directions

    Advice to Management

    Hone in on improving morale


  11. Helpful (1)

    Manager

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Boston Financial full-time

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Benefits such as vacations, floating holidays and health care are competitive, office environment is clean and comfortable, if you are good at networking and are able to maintain consistent high quality work in quantity you can advance.

    Cons

    Wages appear to be below industry standards based on GlassDoor and as they attempt to consolidate staffing to save money the work load is pushed to lower management. Recent trends have brought in outside upper level management in lieu of internal promotions. An outside prospective with new ideas could be good; but the recent outside management additions have had limited or no understanding of the business. They appear to be overwhelmed and unable to make decisions that would positively impact the company as a whole. They suggest high level ideas but stay out of the trenches where the real work needs to be done.

    Advice to Management

    Bring back the quality team, floor support and evaluate the management job description to see if the number of tasks assigned to managers can be done in an eight hour day. Work is needed on consistency at the GM level as each group operates as independant silos, bickering and not taking into consideration their impact on the company as a whole. Some GM's seem to have assigned task time and staff support that others do not; resulting in one team draining another for effective management.



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