Boston Market

  www.bostonmarket.com
  www.bostonmarket.com
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Boston Market Reviews

Updated September 25, 2014
Updated September 25, 2014
129 Reviews
2.7
129 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Boston Market CEO George Michel
George Michel
46 Ratings

Review Highlights

Pros
  • Easy hours to work, flexible hours, management willing to work with schedules (in 6 reviews)

  • I built a family there, flexible hours, good first job(prepares you), support on time off that is needed, and 50% off food (in 3 reviews)


Cons
  • Once you reach General Manager it's hard to climb any further up the latter (in 7 reviews)

  • Upper management is a pain in the butt and they roll out to many menu changes (in 7 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Good learning experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager  in  Baltimore, MD
    Former Employee - Assistant General Manager in Baltimore, MD

    I worked at Boston Market full-time for more than 5 years

    Pros

    Hours are good, As long as you have a good team it is a fun place to work

    Cons

    corporate can be difficult to deal with--micromanaging

    Recommends
    Neutral Outlook
    Disapproves of CEO
  2.  

    Enjoyed my co-workers' company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  Indianapolis, IN
    Former Employee - Cashier in Indianapolis, IN

    I worked at Boston Market part-time for more than a year

    Pros

    The work is easy; management cares about you, and is flexible with your personal scheduling needs. Friendly conversations with regular customers, free drinks, and the delicious smells of fresh vegetable stuffing and sweet corn.

    Cons

    There is a LOT of cleaning that needs to be done. If you are on dish-washing shift, expect six to eight hours of filthy, chicken-covered, sauce-slathered dishes to clean in deep sinks in the back. Your fingers will be wrinkled and pruny for hours to come. Also, irate customers when the company takes an item off the menu.

    Advice to ManagementAdvice

    Maybe really consider what the customers want on the menu, rather than what you think will sell.

    Recommends
    Positive Outlook
    No opinion of CEO
  3.  

    it awas a good sarting company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cook  in  Los Angeles, CA
    Current Employee - Cook in Los Angeles, CA

    I have been working at Boston Market part-time for more than a year

    Pros

    great diversity of people in all restaurants

    Cons

    to much work far little pay

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
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  5.  

    So-so Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier  in  New York, NY
    Former Employee - Cashier in New York, NY

    I worked at Boston Market part-time for less than a year

    Pros

    Good experience for a freshman college student.
    Ability to work in fast paced environment (Depends on location).
    Okay pay for a student with no experience.

    Cons

    Upper management can be difficult to deal with.
    Do a variety of tasks and not just cashier.
    Some managers are not qualified to successfully manage a business.

    Advice to ManagementAdvice

    Better training for your managers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - General Manager  in  Milwaukee, WI
    Current Employee - General Manager in Milwaukee, WI

    I have been working at Boston Market full-time for more than 5 years

    Pros

    Fantastic team members, hours of operation - NO Late nights.

    Cons

    Thanksgiving weeks were hard, had to work third shift to get everything ready.

    Recommends
    Approves of CEO
  7.  

    The Most Stressful Job I've Ever Worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Boston Market part-time for more than a year

    Pros

    Once you get used to the menu (ingredients, prices, etc) and can impress the customers with your knowledge, it gives you a sense of accomplishment. I had a lot of regulars that were very kind and were nice to see a few times a week. When customers weren't around, I would get to "taste-test" to food, which as a poor college student, is a big plus.

    Cons

    You will ALWAYS be busy, and if you aren't, expect to be getting fired soon. As a cashier, I was expected to serve, clean, and prepare some of the food in the back all while still ringing up people's orders and dealing with cranky attitudes and people trying to use coupons that have clearly expired two years ago and will throw a fit if I say no. In general, the customer base of Boston Market is older people and those with big families, which makes for a very frustrating work environment. Basically you have to do everything perfectly otherwise they start asking for discounts and to see a manager.

    People would blatantly ask if I was in college and ask detailed questions about my life to (I presume) find out if I had a life outside of food service. I had a few complete (creepy) strangers message me on Facebook just because they misinterpreted the company's standard level of friendly serving as me being interested in them.

    Recommends
    Positive Outlook
    No opinion of CEO
  8.  

    It's been a pleasure working for them.

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL

    I have been working at Boston Market part-time

    Pros

    Working Part Time offers a bit of flexibility. Most I've had the please sure working with have have nice.

    Cons

    A small number of the store Managers need to adjust their mindsets before walking through the door. They should also learn how to speak with employees with the same caring they do with customers.

    Advice to ManagementAdvice

    Remember that those under your employ have a choice to work at your store. If you experience high turnover, remember, people don'y leave jobs, they leave employers - YOU.

    Doesn't Recommend
  9.  

    Boston Market - Bell Blvd

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier  in  Bayside, NY
    Current Employee - Cashier in Bayside, NY

    I have been working at Boston Market full-time for less than a year

    Pros

    You will receive a good knowledge food maintenance . Learn to be quick on your feet and fast with your hands when it comes down to lunch time ( crunch time )

    Cons

    Having 2 or more jobs to do at once . Where you feel you have to do every mans job !

    Advice to ManagementAdvice

    I believe the managers should be more hands on. Most the managers here would just sit around and give orders . Wasn't very understanding with work hours and flexibility.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10.  

    Good first customer service experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Cashier
    Former Employee - Cashier

    I worked at Boston Market part-time for less than a year

    Pros

    Working in a team setting. Interacting with customers.

    Cons

    Very little training provided. Work was a bit overwhelming at times due to insufficient staff.

    Advice to ManagementAdvice

    Establish a better training process.

    Recommends
    No opinion of CEO
  11.  

    I learned a lot there.but new management isn't always good from other companies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager  in  Henrietta, NY
    Former Employee - Shift Manager in Henrietta, NY

    I worked at Boston Market full-time for more than a year

    Pros

    Some of my best times is repeated guest who get to know you from treating them well and having what they want and having it ready before they get there.

    Cons

    It was very challenging when cash register's didn't work and when some folks didn't like the food.

    Advice to ManagementAdvice

    A general manager should never run out of the esentials like take out bags and utensils and napkins and paper towels

    Recommends
    Neutral Outlook
    No opinion of CEO

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