Boston Market Reviews

Updated March 19, 2015
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  1. 2 people found this helpful

    Cheap, Cheap, Cheap

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Staff Member and Catering Driver
    Current Employee - Staff Member and Catering Driver

    I have been working at Boston Market part-time (more than 3 years)

    Pros

    Like to help the customers. The older customers are fun. The food is great. My store manager is Great but there's only so much he can do regarding hours and pay.

    Cons

    Constantly burned by glass in serving tray. I have been there almost 5 yrs- No Raise.
    I do catering and store work and I was forced to take a pay cut to work in store which also affected my catering rate. With the cost of gas and wear and tear on my car I barely break even.

    Advice to ManagementAdvice

    Respect your employees. Give Raises, offer a free or deeply discounted meal for those who go above and beyond.Maybe you wouldn't have such serious turn-over and happy employees equal happy customers.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  2. I learned a lot there.but new management isn't always good from other companies.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Shift Manager in Henrietta, NY
    Former Employee - Shift Manager in Henrietta, NY

    I worked at Boston Market full-time (more than a year)

    Pros

    Some of my best times is repeated guest who get to know you from treating them well and having what they want and having it ready before they get there.

    Cons

    It was very challenging when cash register's didn't work and when some folks didn't like the food.

    Advice to ManagementAdvice

    A general manager should never run out of the esentials like take out bags and utensils and napkins and paper towels

    Recommends
    Neutral Outlook
    No opinion of CEO
  3. High standards for employees

    Current Employee - Server
    Current Employee - Server

    I have been working at Boston Market part-time

    Pros

    People who you work with are nice and helpful, can request days off when it is necessary.

    Cons

    They expect too much work for way they pay you. The standards are very high in cleaning and customer service, it is exhausting.

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  5. ok

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - HSM in Silver Spring, MD
    Current Employee - HSM in Silver Spring, MD

    I have been working at Boston Market full-time (more than a year)

    Pros

    Job is fun to work in

    Cons

    To much work for what they pay you

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Difficult

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Assistant General Manager in San Diego, CA
    Former Employee - Assistant General Manager in San Diego, CA

    I worked at Boston Market full-time (more than 3 years)

    Pros

    The customers are great and it's fun working as a team! The food is really good and the atmosphere is good.

    Cons

    The concept is almost impossible. I was a manager there and just couldn't take it anymore. Our management team was working outrageous hours and upper management couldn't care less. To always have every product available at all times of the day is a dream and that's the main way to retain customers. No wonder they closed so many stores.

    Advice to ManagementAdvice

    Allow more labor hours and be more generous with food cost

    Doesn't Recommend
    No opinion of CEO
  7. Good people; fun job;

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Boston Market

    Pros

    The people who come in are usually older people and are very friendly. They like to talk and tell stories as you serve them so it gets interesting. And the people i work with for the most part are pretty cool.

    Cons

    There are days where there will be a big sale and they won't inform you until that day (sometimes you won't find out until customers tell you) do you'll be serving customers back to back. It'd be nice to know do you could prepare mentally.

    Advice to ManagementAdvice

    Focus more on customer service and not the bottom line. I've never had one frustrated guest personally and they all leave very happy yet I'm constantly being told to change the way i deal with them since its not "the right way"

    Recommends
    Negative Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Needs improvement

    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Boston Market full-time (less than a year)

    Pros

    Really great food with great variety

    Cons

    They give nothing away, no lunch breaks, vacations, or raises.

    Advice to ManagementAdvice

    Show your employees you care, hire good managers that love to serve, not only the guests, but also the employees, whom you couldn't run your business without

  9. A place for everything good.

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boston Market part-time (more than a year)

    Pros

    Great product and environment to work.

    Cons

    Lot of time on your feet.

    Advice to ManagementAdvice

    Limit how much you change management.

  10. It was a great starting job.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Carver/Server/Cash/Prep/Utility/Back-up/Driver in Troy, MI
    Former Employee - Carver/Server/Cash/Prep/Utility/Back-up/Driver in Troy, MI

    I worked at Boston Market part-time (more than a year)

    Pros

    Pay is good for the work you do.

    Cons

    Being burnt by the ovens and display case.

    Advice to ManagementAdvice

    Keep up the good work.

    Recommends
    Positive Outlook
    Approves of CEO
  11. Bad pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Cashier in Silver Spring, MD
    Current Employee - Cashier in Silver Spring, MD

    I have been working at Boston Market part-time (more than a year)

    Pros

    Good if you have no experience. Most customer are very nice and at first it is a good place to work. The coworkers I work with make it fun and joyful.

    Cons

    The pay is horrible I have been working there for 2 years and dont even make $8. I work 12 hour shift a day. The managers dont even seem to care. They are so cheap that they wouldnt even fix the air conditioning and heater.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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