Boston Medical Center HealthNet Plan

www.bmchp.org
Employer Engaged

Boston Medical Center HealthNet Plan Reviews

Updated January 22, 2015
Updated January 22, 2015
21 Reviews
3.2
21 Reviews
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Approve of CEO
Boston Medical Center HealthNet Plan Interim President Susan Coakley
Susan Coakley
1 Rating

Employee Reviews

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  1.  

    Insurer with a conscience....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Instructional Designer in Boston, MA
    Former Contractor - Instructional Designer in Boston, MA

    I worked at Boston Medical Center HealthNet Plan as a contractor (less than a year)

    Pros

    Great staff of healthcare professionals who care about providing coverage to those who would otherwise have none.

    Cons

    Too many meetings, and a few of these are conducted without an agenda. Some also end without any actionable plan or resolution.

    In addition, upper management appears to be bleeding dollars on expansion ventures into other states.

    Advice to ManagementAdvice

    Gain control of expansion by reviewing the current expansion plan and finding ways to contain costs. As money is lost, so are jobs, and that has an effect on the quality of product that customers receive.

    Recommends
    Neutral Outlook
  2.  

    haphazard

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Complex Care Clinician
    Former Employee - Complex Care Clinician

    I worked at Boston Medical Center HealthNet Plan full-time (more than a year)

    Pros

    flexible schedule. good tuition reimbursement, possibility to work from home 3 days a week, casual dress

    Cons

    no clearly defined roles in care management; job duties change at a moment's notice, poor morale, recent loss of Baystate/Baycare practices. very disorganized management. no bonuses or raises, poor communication, lack of collaboration

    Advice to ManagementAdvice

    instead of asking care clinicians to respond to everyone's requests for help, support staff in holding all departments accountable for their part of the care continuum. clarify roles in care management process especially transitions in and out of facilities.no recognition of job well done. orientation to job is very poor, good job defined only by metrics not quality of case management

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  3.  

    Case Manager

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Case Manager in Boston, MA
    Current Employee - Case Manager in Boston, MA

    I have been working at Boston Medical Center HealthNet Plan

    Pros

    Good pay, Good benefits, location & Perks

    Cons

    Revolving door management. I was there for 6 years I had 5 different managers

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5.  

    Undervalued department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Member Services Representative in Boston, MA
    Former Employee - Member Services Representative in Boston, MA

    I worked at Boston Medical Center HealthNet Plan

    Pros

    The benefits are good. Earned time can be used for vacation or sick days. Dress code is casual. Easy commute. The work can feel rewarding when you hear from grateful members. Once you have been an employee for a year you can apply internally for other departments.

    Cons

    Workload is uneven for different MSRs but pay is the same. Fixing others mistakes constantly can be frustrating. Pay does not feel equal to the amount of work good employees do. Bonuses and annual raises were suspended, this hurts for low pay grades. Building earned time is hard. Terrible communication between departments, lots of blaming. High turnover.

    Advice to ManagementAdvice

    If MSRs felt like they were being compensated enough for work the turnover would be much higher.

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Wonderful culture within Dept. Felt valued, engaged and appreciated.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor

    I worked at Boston Medical Center HealthNet Plan as a contractor

    Pros

    The organization places emphasis on work/life balance. Excellent benefits including a fantastic tuition coverage for ANY subject covered within ANY dept of the organization. A position try out program. Unique culture. A lot of training and educative opportunities.

    Cons

    No over all cons to working at BMCHP. I was a contract employee and felt extremely valued by my team. I wish I could have become a permanent member.

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    Programmer Analyst

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boston Medical Center HealthNet Plan full-time (more than a year)

    Pros

    good company to work with.

    Cons

    lack of training, and poor management.

    Recommends
    Approves of CEO
  8. 1 person found this helpful  

    Lots of good folks there, but lots of turnover at senior leadership. People are very committed to the mission.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boston Medical Center HealthNet Plan (more than a year)

    Pros

    Great mission driven organization who truly cares about its members and their health.

    Cons

    Very challenging time for Medicaid plans from a financial perspective. Missed opportunity to increase collaboration with parent hospital.

    Advice to ManagementAdvice

    Need to increase collaboration with parent hospital to realize synergies for hospital dealing with managed care. need to figure out where they want to be strategically and get alignment with parent hospital.

    Recommends
    Neutral Outlook
    Disapproves of CEO
  9.  

    Typical Health Plan with Low Morale

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA

    I worked at Boston Medical Center HealthNet Plan full-time (more than a year)

    Pros

    good pay rate compared to competitors and high level of transparency regarding pay grades across all levels of the organization, lots of vacation time, work required during business hours only

    Cons

    low morale, upper management is disconnected and lacks focus, poor performers are allowed to float along for years without being held accountable

    Advice to ManagementAdvice

    Choose a strategy and stick to it. Get rid of poor performers, they bring others down.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10.  

    BMC

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Business Configuration Analyst in Boston, MA
    Former Employee - Business Configuration Analyst in Boston, MA

    I worked at Boston Medical Center HealthNet Plan full-time (more than a year)

    Pros

    Parking was cheap comparing to parking prices in Boston

    Cons

    management had not enough time for employees

  11.  

    Good company - nice people

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Programmer Analyst in Boston, MA
    Former Employee - Senior Programmer Analyst in Boston, MA

    I worked at Boston Medical Center HealthNet Plan full-time (more than 3 years)

    Pros

    Good growth opportunity if you are willing to work your tail off.
    Great benefits and great location

    Cons

    Usual office politics. There is a lot of work and they could spend some time and money in getting more organized.

    Advice to ManagementAdvice

    Try to retain talented people. Please try to understand peoples needs from resource perspective.

    Recommends
    Positive Outlook
    Approves of CEO

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