Bottomline Technologies

  www.bottomline.com
  www.bottomline.com

Bottomline Technologies Reviews in Boston, MA

Updated November 5, 2014
Updated November 5, 2014
78 Reviews
3.6
78 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
61 Ratings

Review Highlights

Pros
  • Good benefits, free fruit in the summer, free ice cream (in 7 reviews)

  • Employees are go getters and want to impress and succeed and great benefits (in 6 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 9 reviews)

  • Very long hours are frequently expected (in 6 reviews)

More Highlights

35 Employee Reviews Back to all reviews

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  1. 7 people found this helpful  

    VP Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (more than an year)

    Pros

    None what so ever! Oh Yes, if you can say "Yes Sir!" you will be a star.

    Cons

    No Vision or Goals. Very tactical no strategy. Treat workforce like an accordion. The CEO behavior is deplorable.

    Advice to ManagementAdvice

    Understand software development 101 or remove the name "Technologies" from the name.

    Doesn't Recommend
    Disapproves of CEO
  2. 8 people found this helpful  

    Worst company that I've ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer in Portsmouth, NH
    Former Employee - Software Engineer in Portsmouth, NH

    I worked at Bottomline Technologies as a contractor (less than an year)

    Pros

    Great location, co-workers are great!

    Cons

    Culture is purely toxic. Non revenue generating departments such as human resources have way too much influence on the "producers." Too many VP's and not strong enough middle management. Part of that issue is because no one is empowered at BT. The dysfunction here will eventually bring the company crashing down.

    Advice to ManagementAdvice

    Communication must be improved. Since they are organized by product lines and verticals, communication between the silos is non-existent and very frustrating. You might also want to reduce the power in those non-revenue generating departments STAT. To have a VP in software development report to a VP in HR is ludicrous.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 6 people found this helpful  

    Many years ago, a great company to work for however the past several proved a toxic environment.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH

    I worked at Bottomline Technologies full-time (more than 3 years)

    Pros

    Location. Nice building but poorly maintained. Previous associates a delight to work with. Decent insurance. The poor reputation of Bottomline and how they drive and abuse their employees helps to open doors to employees searching for a new employer.

    Cons

    Dysfunctional overpaid management on many levels lead to high stress, long days/weekends with no gratitude and often insist when you work each holiday that you just take another day off. Like they are doing employees a favor? Salary range is low but compared to unemployment it's reasonable when hired until the workload of three employees is handed over. Like it or leave is their attitude. Overpaid upper management enjoy outrageous bonus levels following a raise freeze and layoffs. Very TOXIC environment.

    Advice to ManagementAdvice

    Hire an efficiency expert to come in for one week. One week observing will save hundreds of thousands wasted on middle management. Have your remaining managers enroll in training courses and seminars. Threatening and yelling at employees hardly motivates or creates a positive working environment. Better yet, bring Joe back to set the company straight.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 3 people found this helpful  

    Don't contract here. Don't expect to be here more than 2 years.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Systems Analyst in Portsmouth, NH
    Current Employee - Systems Analyst in Portsmouth, NH

    I have been working at Bottomline Technologies as a contractor (less than an year)

    Pros

    Nice building. Lots of work, never boring.They have a great espresso machine in the main kitchen. Great opportunities to learn. Good place to wait out the economic recovery.

    Cons

    Absolutely horrible culture. There is no real Life/Work balance even so they talk about how great it is all the time. Most permanent employees regularly work 10 hour days just to keep up.

    They do not do their homework on mergers. They bought a large portion of Intuit's business but don't even have close to the infrastructure to integrate the group into the company.

    Bottomline has a horrible reputation in the area for over work and underpay. I know a couple of very talented technology professionals looking for their next move who won't event consider this company due to their reputation. They currently have about 40 positions right now that they just can't fill. Seems their reputation is catching up with them.

    Very telling of the pay scale. They have many VPs and Directors but if you look in the parking lot there are almost no high end cars. Usually tech bosses love their BMWs.

    Advice to ManagementAdvice

    Realize that it is not all about the profits. Treat your people with some respect. Pay them what they are worth.

    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO
  6. 1 person found this helpful  

    Best company I have ever worked for.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Opportunity is not defined by your job title. Anyone has the ability to make a real impact. The company does a great deal to support employees through difficult personal situations and they have the best benefit package I have experienced.

    Cons

    It is a fast paced environment unlike any I have ever worked at before. It makes things exciting but it is certainly not the right fit for everyone.

    Advice to ManagementAdvice

    Don't just set goals. Ensure the employees below you have some direction on how best to work together to achieve them.

    Recommends
    Positive Outlook
    Approves of CEO
  7. 7 people found this helpful  

    Worst Company to Work for in NH NOT the Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director in Portsmouth, NH
    Former Employee - Director in Portsmouth, NH

    I worked at Bottomline Technologies full-time (more than an year)

    Pros

    Great location in Portsmouth, NH.
    Seacoast location is excellent
    The health, dental and vision benefits are very good compared to other companies

    Cons

    The organization is like a dysfunctional family that has no direction and employees treat each other with disrespect and rudeness. The company value of working with and for each other is a joke.

    The CEO is nick named the "weathervane" because he changes direction so frequently that nothing gets done.

    They have a hard time keeping good professional employees due to number of unprofessional employees. The company tolerates the most unprofessional behavior because it starts at the TOP. It is notuncommon to hear yelling, see inappropriate and threatening emails (from management).

    I would NOT recommend this company to my worst enemy.

    Advice to ManagementAdvice

    GET NEW MANAGEMENT IF YOU WANT THE STOCK TO GET GO BACK UP

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  8. 5 people found this helpful  

    Dis-functional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    Benefits are better than average.
    Location, Location,Location

    Cons

    Management is disconnected from the employees. Very hostile environment to work in.

    Advice to ManagementAdvice

    Morale is at an all time low, listen to your employees. Stop asking employees to post positive comments on Glassdoor.

    Doesn't Recommend
    Disapproves of CEO
  9. 1 person found this helpful  

    Best place I've ever worked

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    Growing company with lots of opportunities for those willing to take ownership and drive things.
    No politics between the top level leaders. They support each other and each others groups.
    Management cares about their employees and try to do the right thing
    Culture is a top priority for all managers in the company. They actual run programs and training to keep the culture going.
    Benefits are better than most companies in the area

    Cons

    You'll need to work hard to keep up with your coworkers here.
    If your not working hard you won't last long

    Advice to ManagementAdvice

    This company is exploding with growth and so many places loose their culture when this happens. Stay focused on the culture and make sure you keep it as you grow.

    Recommends
    Approves of CEO
  10. 1 person found this helpful  

    Challenge and Opportunity go hand in hand

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    There is opportunity at BT, I've lived it. Starting with the company five years ago I now make more money than I ever have in my life. My daughter started as an intern this year, was hired in early and is now making a fair salary and has both a technical career path and is excelling at the work and excited about her future. Would I like to be compensated more?..Of course...but it seem's more than a bit naive to have an expectation that a global, public corporation is going to weight everything towards the individual. Any company in this category is responsible to the shareholders and has to try to strike a balance between revenue and expense.

    The executive management did a great job of continuing to drive profits during an extremely difficult economic downturn, keeping the company in business as other's were closing their doors. Was that challenging for the worker?...less so than not having a job...and in fact, we've been able to grow the company substantially in these last years, which does open the door for greater opportunities.

    This is software development, with a great client base of some of the largest corporations in the world. Are the hours challenging sometimes?...Yes, but if people want a 9 to 5, check in - check out position...they probably should look to another industry to meet those need's.

    The greatest asset of BT is it's people. I've never worked with a more dedicated, intelligent and caring group of peers. At the end of the day, however long that may be...I know I've been part of a team of excellence unlike any other...and yes, just as high caliber as any of the largest companies now making software on the planet.

    Cons

    One could always say compensation could be better, but only each individual can really say what that would be for them.
    No clear process for comp time when long hours to hit deliverables is a reality.
    Not enough focus on emerging changes in the technology and being far ahead of the competition related to those technologies....example...where will java based software be in 10 years?...I would hazard a guess that it will be completely different...it's great to be aligning with the move to mobile technologies etc....but what will be driving the industry and put the company ahead of the pack 5- 10 years from now? As an evolving company, there need's to be more investment in the long range tech future.

    Advice to ManagementAdvice

    Listen to your middle-management tier....they are the backbone of the success of BT and allow them dialogue without filters...perhaps create a regular forum for such dialogue, a "BT think tank" , where they can share the intel. They know where the challenges are and addressing those challenges are what create the opportunities for continued success.

    Recommends
    Approves of CEO
  11. 1 person found this helpful  

    A great opportunity to grow at an organization aggressively pushing for success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director, Product Marketing in Portsmouth, NH
    Current Employee - Director, Product Marketing in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    A leader in a critical market space
    An organization that recognizes when pieces to it's product/solution portfolio are missing and purchases market leaders to close the holes
    Provides the opportunity to learn and offers recognition and reward for success
    Great benefits plan
    Very supportive when personnel have a family-related crisis

    Cons

    Not for everyone. Like GE, Apple, and other leading orgs, expects "A" players and performance. That means "work/life balance" isn't always balanced BUT, like the other companies mentioned, management is putting in the same effort and hours.
    Growth has been short-term and extensive - not all middle management has grown at the same speed

    Advice to ManagementAdvice

    Make sure resource levels and organizational leadership match the portfolio growth and expanded internal and external expectations
    Recognize that the company wins when all the architects of success share in the rewards - it drives the organization to further excellence.
    Corporate longevity is only a positive if personal growth matches corporate growth - managerial excellence at all levels needs to match corporate goals

    Recommends
    Approves of CEO

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