Bottomline Technologies Reviews

Updated June 24, 2015
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3.4
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
36 Ratings

Pros
  • Good benefits, free fruit in the summer, free ice cream (in 7 reviews)

  • Company rewards dedicated employees, great benefits (in 6 reviews)

Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 9 reviews)

  • Like any software related position long hours are required when releases approach but this is cyclical and the company understands the need for balance (in 6 reviews)

More Pros and Cons

42 Employee Reviews

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  1. Bottomline's Paymode-X team is a GREAT group!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Paymode-X Vendor Enrollment Team in Portsmouth, NH
    Current Employee - Paymode-X Vendor Enrollment Team in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    I've worked at BT for over a year now with the Paymode-X team and have truly enjoyed my time here. I've found that BT stays true to their Guiding Principles at all levels of the organization and works to maintain the culture.
    I've found the environment to be fast-paced which keeps things interesting and the people around me to be focused and hard-working. This is a place where you truly seem to get back what you put in. In other words, the harder you work, the more you're rewarded.

    Cons

    Although there is great synergy and interaction within the Paymode-X team, I've not had the opportunity to meet people outside of my direct team (other than IT and HR). It would be great if there was more opportunity to interact with the other BT lines of business.

    Advice to Management

    I would add additional resources to the HR team to provide more detailed guidance and direction to employees and management on expectations, processes / procedures, and overall management of current employees.


  2. Helpful (9)

    Annual Layoffs, Managment purchases new Maserati/Tesla

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Product Manager in Portsmouth, NH
    Current Employee - Product Manager in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (More than 5 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Some opportunities for advancement, OK benefits given the area, location of HQ at Pease trade port , free fruit every other month

    Cons

    HR team actively using Glassdoor to counteract negative reviews (which says it all). Annual layoff of 5% of employees and questionable accounting for "growth" y/y. Software development is largely outsourced. No work/life balance to speak of.

    Advice to Management

    Fire lackluster CEO. Don't manage workers by fear of being let go. It sets a bad example when a members of our management team buy a new Tesla/Maserati but asks middle management to tighten our belts.


  3. Helpful (4)

    It's just 'ok'

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Software Engineer in Portsmouth, NH
    Former Employee - Senior Software Engineer in Portsmouth, NH

    I worked at Bottomline Technologies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Good people in the individual contributor category. Very aggressive company when it comes to acquisition of other companies. Decent benefits, but they need to fix their vacation accrual system, as experienced professionals are offered 2 weeks...strange. Company does care about charitable giving and they have a pretty good entry-level college hire program.

    Cons

    The leaders have a long way to go. Not much, if at all, in the way of management training, and performance management is almost non-existent and arbitrary. CEO manages with fear tactics and there is very limited work-life balance (the reason I left - 55-60 hours a week for two years).

    Advice to Management

    Take a year or two off from acquiring new companies and build more in-house products. Leaders should practice what they preach, and push back more with the CEO.


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  5. Helpful (7)

    Working in Portsmouth

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President in Portsmouth, NH
    Current Employee - Vice President in Portsmouth, NH

    I have been working at Bottomline Technologies

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Positioned fairly well in a few niche markets. However expansion through acquisition is really causing cultural chaos and upset.

    Cons

    The chair of the board has his son and brother working for the company. They are nice people. But you can imagine how "qualified" t hey are to do the work.
    Company has not made money in the past two years. Using accounting gimmicks to pretend they are actually doing well. Concerned about cash flow from operations.

    Advice to Management

    End patronage positions today. Start to think about divesting some of the acquired businesses and focus on banking.


  6. Helpful (6)

    Bottomline Technologies, Are you really that Desperate?

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Manager in Portsmouth, NH
    Former Employee - Project Manager in Portsmouth, NH

    I worked at Bottomline Technologies full-time (More than 3 years)

    Doesn't Recommend
    Negative Outlook
    Doesn't Recommend
    Negative Outlook

    Pros

    Great locations, good benefits packages, A decent place to start for a recent college Graduate if you plan to learn and run or use Bottomline as a stepping stone...
    US locations are pretty solid.

    Cons

    A bipolar dysfunctional organization. Leadership is cut throat, lacks vision, passion and the appropriate skills required to get to the next level as a company. Questionable manipulative behavior is commonplace at Bottomline. Look no further than Glass door under trends for Bottomline and you will see that after years of steady ratings decline a recent spike in positive reviews. If only their stock rose like that! This is driven by internal pressures put directly on individuals within the company by the leadership at all levels. Particularly those fresh out of college who don't know any better or are vulnerable to manipulation. Bottomine has a well deserved reputation as a toxic environment which is so well known that they are desperate to try to obfuscate perceptions by preying on 20 somethings just entering the workforce. Instead of fixing the cultural problems they choose to try to manipulate. This is one small example of why Bottomline is not a healthy organization and why you should consider looking elsewhere.

    Advice to Management

    Fix your culture, take the first step in solving the problem and admit you have one.
    Don't expect to get a different result from the same behavior.
    Hang it up... pass the baton to more qualified or less burned out people...
    Do the right thing..


  7. Anonymous

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    This is a fabulous place to work and it's all about the culture which starts at the top. Delighting customers, doing the right thing, and working with and for each other are not just slogans; it's the way things are done here. Best company I have ever worked for.

    Cons

    I have not been able to find one.

    Advice to Management

    Keep it up.


  8. Helpful (15)

    Image over substance, dollars over humanity

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Developer in Portsmouth, NH
    Current Employee - Developer in Portsmouth, NH

    I have been working at Bottomline Technologies full-time

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Decent onboarding process but not much after that.
    Good health plan.
    You can easily be hired into a position that you are unqualified to fill and things are so disorganized that it will take them a long time to notice.
    Nice people to work with.
    Fortunately for the employees, the stock is fairly volatile so the employee stock purchase plan often works out as a plus.
    For those with families, there are more family activities than average. I don't have kids but it seemed to please those who did.
    Contractors and certain employees have time cards. Time tracking on internal projects borders on fiction, especially useful for underperformers.
    Benefits probably make it almost on par with other local software employers.

    Cons

    The narcissism is comparable to the Kardashian family. The CEO, in an effort to get onto the best places to work list, argued successfully with NH Magazine to have businesses that were laying off employees from being disqualified from the contest. That didn't stop Bottomline Tech. from accepting the award amid its own layoffs.
    One of the people I had to work with was arrogant and counterproductive. I had heard that before joining BT that this person managed a restaurant. It's easy to believe. People are treated like minimum wage employees, except when it came to working ridiculous hours without additional compensation. I watched some of the best employees get let go and get replaced by recent college grads who brought little to the table besides malleability and lower salary thresholds. It almost seemed like some sort of an experiment where BT was trying to see if they could jam people from all walks of life into a technically challenging career. Employees are sometimes way over their heads, but some acquisitions come with talent. When there are truly talented people, they end up carrying the weight of the eternal trainees.
    Jobs are rarely posted internally and unless you spend your workday networking, you won't be going anywhere with your career. Product training is rarely done internally. People don't really know the product and opportunistic employees hoard and deny access to proprietary information or step out of their roles to steal underling's spotlight, insuring career opportunities for themselves.
    Industry standards are sometimes ignored or fictionalized. Agile SCRUM execution is so weak that it felt like somebody read a handout from a training course, didn't quite understand it, and taught it to everyone else. Coding DB design work is so far from professional that it boggles the mind. Anyone who truly codes with professionalism gets out as quickly as possible. Source code management appears to be off the charts mismanaged. So much professional ground is lost by remaining in this place.
    Management seems to be lead by a cross between a Dickesnsonian manager and an entitled prep-school dandy. I can't say that about any other software company that I've worked for. Instead of learning more about your industry, you experience mental attrition. There are definitely some happy people here, but they are often the people who are deluded into thinking that they are top performers or are just happy that nobody notices that they are just camping out.
    I have to agree with the people who say that management strongly hints to employees to post positive reviews. Good press is craved like insulin to the diabetic.
    Firing people seems like it can be arbitrary, until the 20-something replacement comes in, taking 3 to 6 months to be productive at all, and likely working for a fraction of the salary. If NH weren't an "at will" employee state, there would probably be complaints about age and sex discrimination. The employees could probably unionize, but their jobs would be offshored. I've seen people with strong work ethics and superior skills be let go in favor of wet behind the ears beginners. The loss of one big client even during the sales cycle means that a third of the employees experience extreme nervousness about their employment. Work/life balance can be way off and layoffs are on the mind of many.

    Advice to Management

    Time for some turnover in senior management. Big time. People are tired of the self deprecating comments by the CEO about his looks and the speeches about reinvestment in the company and opportunities that rarely come for the heads down employees. Form an HR department that works for the employee benefit. I've never been part of a company where the HR department seems like less of an advocate for employees. Too many managers are over-impressed by themselves.


  9. You will not be bored

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The company is aggressive - this means that people are encouraged to find new ways to move things forward. This is combined with a very strong "Work and and for each other" atmosphere. The people that succeed here welcome new things and taking on new challenges.
    The vast majority of the senior leadership is very strong and very knowledgeable. There are no Dilbert-esqe "middle managers". Everyone rolls up their sleeves and contributes.
    You are in charge of your own professional growth. No one is going to mandate/dictate what you need to do. Yet at the same time there is an expectation that you will take on this responsibility.

    Cons

    It is not for everybody. If you need very rigid hierarchies, you will not like it. If you need to be told what to do all the time, you will not like it.
    Work/life balance can be a little tricky. People that thrive are those who's passion for their work is a real driver in their lives.

    Advice to Management

    Keep the core culture as the company continues to grow.


  10. Helpful (1)

    One of the Best!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Implementation Manager in Portsmouth, NH
    Current Employee - Implementation Manager in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (More than a year)

    Recommends
    Positive Outlook
    Approves of CEO
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great work environment. Strong leadership and a company that is always evolving and getting better. Hard work is expected, but also recognized and rewarded. Promotes from within consistently, with plenty of opportunity to grow in to new roles. A collaborative effort, with many who out of their way to provide assistance and support from all levels. Very good salary and benefits, a generous employee stock purchase program and regular bonuses. The ability to work remotely when needed, plenty of paid days off and flexible work hours.

    Cons

    Although the company has many modern break rooms and provides free Kuerig coffee and cappuccino, there are not many amenities for employees to relax, unwind or take a break from a busy day. A lounge, exercise room, or a large year round open space with lunch tables, TVs, chairs and quiet areas would be a great motivator and increase productivity.

    Advice to Management

    Stay on the steady path. Continue to listen to ideas and reward hard work and dedication. Look for more ways to get each department together to build a closer organization.


  11. Great place to be, and great place to work!

    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Software Developer in Portsmouth, NH
    Current Employee - Senior Software Developer in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (More than a year)

    Recommends
    Positive Outlook
    No opinion of CEO
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    The people here are great, it's a very team-oriented, friendly environment.
    Lots of fun perks: latte/espresso machine, free fruit, ice cream Fridays, family trick or treating
    Bottomline is very involved with local charity organizations
    Benefits are very strong

    Cons

    Needs to be more communication between departments!

    Advice to Management

    Better communication!



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