Bottomline Technologies Reviews

Updated March 21, 2015
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  • Portsmouth, NH
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3.5
37 Reviews
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
69 Ratings

37 Employee Reviews

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  1. You will not be bored

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    The company is aggressive - this means that people are encouraged to find new ways to move things forward. This is combined with a very strong "Work and and for each other" atmosphere. The people that succeed here welcome new things and taking on new challenges.
    The vast majority of the senior leadership is very strong and very knowledgeable. There are no Dilbert-esqe "middle managers". Everyone rolls up their sleeves and contributes.
    You are in charge of your own professional growth. No one is going to mandate/dictate what you need to do. Yet at the same time there is an expectation that you will take on this responsibility.

    Cons

    It is not for everybody. If you need very rigid hierarchies, you will not like it. If you need to be told what to do all the time, you will not like it.
    Work/life balance can be a little tricky. People that thrive are those who's passion for their work is a real driver in their lives.

    Advice to ManagementAdvice

    Keep the core culture as the company continues to grow.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 6 people found this helpful

    Image over substance, dollars over humanity

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Developer in Portsmouth, NH
    Current Employee - Developer in Portsmouth, NH

    I have been working at Bottomline Technologies full-time

    Pros

    Decent onboarding process but not much after that.
    Good health plan.
    You can easily be hired into a position that you are unqualified to fill and things are so disorganized that it will take them a long time to notice.
    Nice people to work with.
    Fortunately for the employees, the stock is fairly volatile so the employee stock purchase plan often works out as a plus.
    For those with families, there are more family activities than average. I don't have kids but it seemed to please those who did.
    Contractors and certain employees have time cards. Time tracking on internal projects borders on fiction, especially useful for underperformers.
    Benefits probably make it almost on par with other local software employers.

    Cons

    The narcissism is comparable to the Kardashian family. The CEO, in an effort to get onto the best places to work list, argued successfully with NH Magazine to have businesses that were laying off employees from being disqualified from the contest. That didn't stop Bottomline Tech. from accepting the award amid its own layoffs.
    One of the people I had to work with was arrogant and counterproductive. I had heard that before joining BT that this person managed a restaurant. It's easy to believe. People are treated like minimum wage employees, except when it came to working ridiculous hours without additional compensation. I watched some of the best employees get let go and get replaced by recent college grads who brought little to the table besides malleability and lower salary thresholds. It almost seemed like some sort of an experiment where BT was trying to see if they could jam people from all walks of life into a technically challenging career. Employees are sometimes way over their heads, but some acquisitions come with talent. When there are truly talented people, they end up carrying the weight of the eternal trainees.
    Jobs are rarely posted internally and unless you spend your workday networking, you won't be going anywhere with your career. Product training is rarely done internally. People don't really know the product and opportunistic employees hoard and deny access to proprietary information or step out of their roles to steal underling's spotlight, insuring career opportunities for themselves.
    Industry standards are sometimes ignored or fictionalized. Agile SCRUM execution is so weak that it felt like somebody read a handout from a training course, didn't quite understand it, and taught it to everyone else. Coding DB design work is so far from professional that it boggles the mind. Anyone who truly codes with professionalism gets out as quickly as possible. Source code management appears to be off the charts mismanaged. So much professional ground is lost by remaining in this place.
    Management seems to be lead by a cross between a Dickesnsonian manager and an entitled prep-school dandy. I can't say that about any other software company that I've worked for. Instead of learning more about your industry, you experience mental attrition. There are definitely some happy people here, but they are often the people who are deluded into thinking that they are top performers or are just happy that nobody notices that they are just camping out.
    I have to agree with the people who say that management strongly hints to employees to post positive reviews. Good press is craved like insulin to the diabetic.
    Firing people seems like it can be arbitrary, until the 20-something replacement comes in, taking 3 to 6 months to be productive at all, and likely working for a fraction of the salary. If NH weren't an "at will" employee state, there would probably be complaints about age and sex discrimination. The employees could probably unionize, but their jobs would be offshored. I've seen people with strong work ethics and superior skills be let go in favor of wet behind the ears beginners. The loss of one big client even during the sales cycle means that a third of the employees experience extreme nervousness about their employment. Work/life balance can be way off and layoffs are on the mind of many.

    Advice to ManagementAdvice

    Time for some turnover in senior management. Big time. People are tired of the self deprecating comments by the CEO about his looks and the speeches about reinvestment in the company and opportunities that rarely come for the heads down employees. Form an HR department that works for the employee benefit. I've never been part of a company where the HR department seems like less of an advocate for employees. Too many managers are over-impressed by themselves.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 2 people found this helpful

    Worst place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Senior Software Developer in Portsmouth, NH
    Former Employee - Senior Software Developer in Portsmouth, NH

    I worked at Bottomline Technologies

    Pros

    Everyone can get a free iPhone.

    Cons

    Worked in a small and a very simple project that were totally messed up by the management and some of team members. People who have no knowledge of technologies were put in the place to manage the project and make technical decisions. Project manager plays favoritism and a lot of politics is involved in the project. The project that I once worked on can be done by single senior developer in 2 or 3 months. They couldn't even get the basic funtionality working for 3 months with 3 or 4 senior developers on the project team. This company is a joke. They can only buy products that were built by other companies. They will never be able to build anything by themselvels.

    Advice to ManagementAdvice

    Stop playing favoritism and let the people who can do the job to do the job.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
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  5. 1 person found this helpful

    One of the Best!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Manager in Portsmouth, NH
    Current Employee - Implementation Manager in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (more than a year)

    Pros

    Great work environment. Strong leadership and a company that is always evolving and getting better. Hard work is expected, but also recognized and rewarded. Promotes from within consistently, with plenty of opportunity to grow in to new roles. A collaborative effort, with many who out of their way to provide assistance and support from all levels. Very good salary and benefits, a generous employee stock purchase program and regular bonuses. The ability to work remotely when needed, plenty of paid days off and flexible work hours.

    Cons

    Although the company has many modern break rooms and provides free Kuerig coffee and cappuccino, there are not many amenities for employees to relax, unwind or take a break from a busy day. A lounge, exercise room, or a large year round open space with lunch tables, TVs, chairs and quiet areas would be a great motivator and increase productivity.

    Advice to ManagementAdvice

    Stay on the steady path. Continue to listen to ideas and reward hard work and dedication. Look for more ways to get each department together to build a closer organization.

    Recommends
    Positive Outlook
    Approves of CEO
  6. Great place to be, and great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer in Portsmouth, NH
    Current Employee - Senior Software Developer in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (more than a year)

    Pros

    The people here are great, it's a very team-oriented, friendly environment.
    Lots of fun perks: latte/espresso machine, free fruit, ice cream Fridays, family trick or treating
    Bottomline is very involved with local charity organizations
    Benefits are very strong

    Cons

    Needs to be more communication between departments!

    Advice to ManagementAdvice

    Better communication!

    Recommends
    Positive Outlook
    No opinion of CEO
  7. Hard work pays off! Great opportunities at growing company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Director of Development in Portsmouth, NH
    Current Employee - Director of Development in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (more than 10 years)

    Pros

    Company rewards dedicated employees, great benefits. Company promotes innovation in a great environment with many talented peers to learn from. There is a well defined innovation compensation program that pays for patents and innovative ideas. I have worked here for many years and there is much opportunity for career growth. Company understands the work family balance.

    Cons

    If you are not a motivated independent person this company may not be for you. While there is a great college hire program and mentorship program for new hires it is expected that you can do your job or communicate quickly when you are in need of help. Like any software related position long hours are required when releases approach but this is cyclical and the company understands the need for balance.

    Recommends
    Positive Outlook
    Approves of CEO
  8. Amazing company to work for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Paymode-X Vendor Advocate in Portsmouth, NH
    Current Employee - Paymode-X Vendor Advocate in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (less than a year)

    Pros

    Bottomline is an amazing company to work for as they care very much for their employees at work and outside of work. They uphold a "live and work with and for each other" enviroment inside of work and out. They truly mean it. They have outstanding benefits and compensation is above and beyond. They do not sell you short on anything. Rob cares very much about his employees as well. The people I work with are all there to help you succeed and to keep the wonderful culture of BT ramped up. If someone doesn't have a smile give them your smile and always be positive. I love this company. They also promote employee growth. They are very supportive of any movement you want to make in the company to advance your career there.

    Cons

    I haven't had any challenges present themselves since I started working here. As long as one keeps a positive outlook in life and work they will find success at this company.

    Advice to ManagementAdvice

    Keep up the great culture!

    Recommends
    Positive Outlook
    Approves of CEO
  9. Don't let any of the bad reviews fool you! Bottomline is refreshing! Great people and so many growth opportunities.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (less than a year)

    Pros

    Working for Bottomline has completely shifted my attitude about how an organization should run. The culture and the people are first and foremost the best asset for Bottomline. I feel honored to work with such high caliber, intelligent individuals that truly care about the core values of the company. The company is focused on hiring and taking care of good people, young talent and most importantly, making sure someone is a good fit for the culture.

    If you are driven to succeed and want to make a difference you will be recognized. Sometimes that might mean hard work but, it pays off. When has anyone ever gotten anywhere without working hard?

    Finally, what others haven't talked a lot about on here is how much the company cares about the individuals that work here. Not just ice cream Fridays and fruit for breakfast every other month but, down to the core.. Bottomline allows employees to select charities they would like to donate to each quarter and make donations in that employees name. The benefits packages are by far above average compared to other companies. They put trust in employees and in turn the employees continue to work hard and care.

    The community here makes the company.

    Cons

    The only con - some people just don't fit the culture. If you are just a plug away 9-5er that doesn't care about anything but taking home a pay check this is probably the wrong place for you.

    People that succeed here are dedicated to making the world a better place and delighting customers.

    Advice to ManagementAdvice

    Continue all the good you do. Charities, fun for employees and good benefits packages. Continue to bring on new talent and take good care of all the talent you have.

    Recommends
    Positive Outlook
    Approves of CEO
  10. I have been with BT for 5 years and in 3 different roles - each one with greater opportunity and responsibility.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Vice President in Portsmouth, NH
    Current Employee - Vice President in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (more than 5 years)

    Pros

    BT has some of the best people I've worked with. Teams I have worked on are always willing to help you and collaborate to achieve common goals, whether business teams or technical teams.

    Cons

    BT is great for people with an entrepreneurial mindset - those who are able to think strategically and act tactically and like both. If you are willing to roll up your sleeves and get involved in the details, while also being able to balance longer-term goals, you will do well. If this is not you, then you may struggle to achieve success here.

    Recommends
    Positive Outlook
    Approves of CEO
  11. A Great Place for People with Drive and Commitment to Delight Customers!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee in Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (less than a year)

    Pros

    Amazing people committed to working with each other to drive a successful outcome for our customers. This organization gets it! It's a fast paced environment with career growth opportunities for those who take initiative. One does not need to be a manager or executive to see a problem or an opportunity and engage people in addressing it.

    While I do recommend the company to friends for employment, I do not recommend just any friend. Fit is imperative. Just as it would be for another company. The company has a culture of communication (information sharing), coaching & learning, integrity and PERFORMANCE! A significant attraction factor for me.

    Regardless of one's role, they have access to leadership and others throughout the company.

    This company is a great community player and employees eagerly participate in ways to contribute to various charitable causes. The company also hosts events for employees' children: Bring your children to work day where departments facilitate prepared learning experiences for the kids and they rotate through the sessions for a half day, ending with pizza and ice cream. Halloween, kids come to trick or treat and the departments participate in a theme competition.

    Cons

    Con for those who do not have high tolerance for ambiguity and change. Those that are successful stay focused on why they are here...to delight customers and win in the market! They are successful because they embrace change, they don't sit on the sidelines; they are okay not having all of the answers today. They focus outward not inward. These disciplines are essential capabilities to be successful in our growth - oriented company that believes Amazing people can do amazing things.

    Advice to ManagementAdvice

    Continue driving customer delight through actions that pass the test of our company's guiding principles.

    Recommends
    Approves of CEO

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