Bottomline Technologies

www.bottomline.com

Bottomline Technologies Reviews

Updated January 17, 2015
Updated January 17, 2015
81 Reviews
3.6
81 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
64 Ratings

Review Highlights

Pros
  • Good benefits, free fruit in the summer, free ice cream (in 7 reviews)

  • Employees are go getters and want to impress and succeed and great benefits (in 6 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 9 reviews)

  • Very long hours are frequently expected (in 6 reviews)

More Highlights

Employee Reviews

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  1.  

    Great place to work, lives it culture from top to bottom.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Principal Software Developer in Charlotte, NC
    Former Employee - Principal Software Developer in Charlotte, NC

    I worked at Bottomline Technologies full-time (more than 3 years)

    Pros

    Good mixture of ability to innovate with right sized teams. Very competitive pay, great health and other benefits. There's a lot of good people at Bottomline. It is a company that lives its culture of C1 and "working with and for each other". This all translates into the marketplace with a strong reputation for taking care of its customers.

    Cons

    Occasional peaks in work hours, but that isn't exactly rare for software companies. Parts of the company still adjusting to an agile based development process, but that is getting better with each release.

    Advice to ManagementAdvice

    Continue to keep linking everything the company does to the guiding principles. The quarterly all employee updates do a great job of this and refocuses everyone, plus they are entertaining as well :). There seems to be a good balance of re-investing in the next wave of products and not just catering to the stock price.

    Recommends
    Positive Outlook
    Approves of CEO
  2. 3 people found this helpful  

    You were warned

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time (more than 5 years)

    Pros

    There are a lot of talented people at this company trying to make it better. Great pay and benefits.

    Cons

    Obsessed over growth by acquisition and public perception instead of genuine R&D. BT will suck the life out of you if you aren't careful. It is the most bizarre culture I've ever been a part of. They truly have the people and solutions to be great but upper management is just too stubborn and arrogant to allow it. They would rather acquire a company for $50m than entrust their own employees with that investment. Yet they pound their chest about "innovation." They rely on these creepy, cult-like phrases like "with and for" and "delighting customers". It comes straight from top. Some of the worst performers know how to spin the right words and lay low enough to win corporate survivor. It is damn near impossible to get someone fired so there are a lot of B-teamers lurking. HR has betrayed the confidentiality of employees multiple times and will pass things said in private right up to the top. If the company dropped the employee stock purchase plan, I would expect a mass exodus. I believe the excellent pay and benefits has left a lot of people feeling trapped.

    Advice to ManagementAdvice

    Empower the smart people you have within the company to lead us to success. Management by my intimidation does not work on successful professionals and most of us aren't trapped in Portsmouth with few options. Please have a top to bottom review of talent and remove the dead wood. We've got more VPs than IBM. Many people stopped contributing to the bottom line long ago. Restore integrity to HR by finding new leadership. Lastly, speak to some peers in the software industry to learn how other CEOs structure and grow their businesses. Take off the accountant hat every once in a while to let the company breathe and have fun. You'll be surprised.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  3.  

    Fantastic place to work! Great team! Inspiring management!!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time

    Pros

    Bottomline provides unlimited opportunity in a fast paced environment. An amazing group of passionate, talented people. Open communication and continued growth in multiple verticals provides for continued growth and new challenges. The company truly cares about its people and demonstrates it in so many ways from the CEO on down!! Very glad i chose Bottomline!

    Cons

    Fast paced company. Not the right place for someone who wants to punch a clock or hide.

    Advice to ManagementAdvice

    Continue leading the company with heart and passion! Don't let growth turn it into an ordinary big company.

    Recommends
    Positive Outlook
    Approves of CEO
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  5.  

    Good place to work

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    They have great benefits there.

    Cons

    ThewWork life balance needs to improve.

  6.  

    very nice place to work. Great benefit

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time

    Pros

    very strong culture. Relaxed working environment

    Cons

    no cons. all good so far

    Recommends
    Positive Outlook
    No opinion of CEO
  7.  

    One of the Best!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Implementation Manager in Portsmouth, NH
    Current Employee - Implementation Manager in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (more than a year)

    Pros

    Great work environment. Strong leadership and a company that is always evolving and getting better. Hard work is expected, but also recognized and rewarded. Promotes from within consistently, with plenty of opportunity to grow in to new roles. A collaborative effort, with many who out of their way to provide assistance and support from all levels. Very good salary and benefits, a generous employee stock purchase program and regular bonuses. The ability to work remotely when needed, plenty of paid days off and flexible work hours.

    Cons

    Although the company has many modern break rooms and provides free Kuerig coffee and cappuccino, there are not many amenities for employees to relax, unwind or take a break from a busy day. A lounge, exercise room, or a large year round open space with lunch tables, TVs, chairs and quiet areas would be a great motivator and increase productivity.

    Advice to ManagementAdvice

    Stay on the steady path. Continue to listen to ideas and reward hard work and dedication. Look for more ways to get each department together to build a closer organization.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    Great place to be, and great place to work!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Senior Software Developer in Portsmouth, NH
    Current Employee - Senior Software Developer in Portsmouth, NH

    I have been working at Bottomline Technologies full-time (more than a year)

    Pros

    The people here are great, it's a very team-oriented, friendly environment.
    Lots of fun perks: latte/espresso machine, free fruit, ice cream Fridays, family trick or treating
    Bottomline is very involved with local charity organizations
    Benefits are very strong

    Cons

    Needs to be more communication between departments!

    Advice to ManagementAdvice

    Better communication!

    Recommends
    Positive Outlook
    No opinion of CEO
  9. 2 people found this helpful  

    Good people, poor management

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies full-time (more than 3 years)

    Pros

    decent salaries and benefits. Very good medical benefits. Generous company in terms of charitable giving. Compensation was at or above market value for new hires.

    Cons

    short sighted focus with little to no long term vision for their software products. Negative political culture. Executives primary focus is making themselves look good and on quarterly profit. Management doesn't value people. Numerous employees were paid SIGNIFICANTLY below market value.

    Doesn't Recommend
    Disapproves of CEO
  10.  

    Still the best company to work for in NH!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time (more than 3 years)

    Pros

    Very good health benefits.
    Excellent Managers and co-workers.
    Company listens to suggestions.
    Senior most management is very approachable and makes time to listen to anyone, regardless of role or seniority.
    Successful company.
    Takes care of its employees.
    Very understanding about sick time, family emergencies, and extremely supportive when people are in need.
    Health fairs and free events to help manage stress / life.
    Many paths / roles to pursue within company.
    Tons of community outreach opportunities.
    Quarterly Donation from company to non-profit of one's choosing.
    Creativity, learning, and self improvement encouraged.
    Lots of family oriented events for holidays at work and outside of work. Example: Bring your kid to work day and Halloween are a big deal at Bottomline.

    Cons

    Extremely high stress level.
    Staffing levels are not optimal.
    Salaried staff sometimes work in excess of 60-70 hours a week, possibly more. In many cases this time spent is expected and necessary due to staffing levels.
    Starting vacation time is less than provided by other companies.

    Advice to ManagementAdvice

    Continue to pursue innovation.

    As more products are added, and exponentially more customers, seriously consider adding more staff and not wearing out current experienced, motivated, and dedicated staff who love Bottomline Technologies and helping people.

    Be the Great company! Don't be like other companies where staff are replaced like light bulbs. People are not expendable.

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Outstanding and rewarding experience over almost 6 years with great opportunity for growth.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time (more than 5 years)

    Pros

    Customer focused organization reinforced at all levels. Company develops and maintains very strong relationships with customers which is a foundational component of Bottomline's success. Demonstrated commitment to support employees especially in times of need as well as a strong supporter of community activities and charity organizations. Shared guiding principles that unite the organization and serve as the basis for how we work with one another. Great benefits package. Strong business that is doing well in the market-place and successful results are shared with employees through bonuses, stock purchase program, 401k match and annual salary reviews. Plenty of opportunities to grow and build a career.

    Cons

    Given that Bottomline is a global high-growth and fast-paced software company, there can be periods of time where one's schedule is demanding. Work-life balance can be challenging at times but generally very manageable -- just something each individual needs to own and work at regularly.

    Advice to ManagementAdvice

    Continue the All Employee Meetings at the Corporate, Line of Business and Department levels -- this provides great sharing of information with employees and ensures everyone is aligned on the most important objectives of the business. Focus on developing more internal learning programs to augment employee growth.

    Recommends
    Positive Outlook
    Approves of CEO

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