Bottomline Technologies

  www.bottomline.com
  www.bottomline.com
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Bottomline Technologies Reviews

Updated September 14, 2014
Updated September 14, 2014
55 Reviews
2.7
55 Reviews
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Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
46 Ratings

Review Highlights

Pros
  • There are great people to work with and the benefits are top notch (in 5 reviews)

  • Good benefits, free fruit in the summer, free ice cream (in 3 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 7 reviews)

  • Too many VP's and not strong enough middle management (in 5 reviews)

More Highlights

Employee Reviews

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  1. 7 people found this helpful  

    Stuck in the past, stalling in the present, scared of the future

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Reading, England (UK)
    Current Employee - Anonymous Employee in Reading, England (UK)

    I have been working at Bottomline Technologies full-time for more than 3 years

    Pros

    In many ways, working at Bottomline is just your average, monotonous office job. That’s one of the nicest things I can say about this company.

    Fruit bowls in the office, although sometimes under-provisioned, are a welcome touch.

    Employees are given free food each fortnight, alternately breakfast bacon/sausage rolls (under the sickly guise of ‘Happy Monday’) and pizza. All this, but no healthcare plan. Trying to kill us off?

    Cons

    Growing too quickly for its infrastructure. The company is trying to double revenue every three years, yet ploughs so little of that money back into its increasingly overstretched systems that the whole thing is likely to come tumbling down at any minute.

    Growth is through acquisition and the process seems to be:
    1. buy company that’s turning over a decent profit by selling better software
    2. make majority of the acquired company’s staff redundant
    3. take over their customers in order to sell them Bottomline’s archaic software instead.

    This is an American company and as such you can expect ‘mission statements’, motivational posters & regularly updated boiler plates, overbearing middle management requiring constant progress meetings, a total commitment to maximising short term profit and dictation from the US board regardless of your own local market.

    It’s embarrassing to be involved with a company that claims to have fantastic customer service (there’s even a pitiful ‘customer service’ campaign with logos and mottos to convince people of this) but which has the highest ratio I’ve ever come across of unhappy to satisfied customers.

    The fastest growing department is human resources. They need extra people to handle all the redundancies and resignations! Second is marketing, who are needed to create the motivational posters and customer service propaganda.

    One part of the Reading office is bolted on to the Crown Prosecution Service building, with shallow airless work spaces. The other is an ex-warehouse office building with barely any natural light, with nowhere to go to escape the ‘work area’. In general the office atmosphere is muted and formal, making it a particularly unpleasant place to work.

    Middle-senior management is a boys club. Not to say that it necessarily needs more women, but people in those positions should adjust their behaviour to lose some macho bravado and make some more level-headed decisions.

    Advice to ManagementAdvice

    If you want to grow make sure you can handle it first. ‘Building houses on sand’ comes to mind.

    The internet exists, embrace it. Other companies are miles ahead in ‘cloud’ products (i.e. they actually have one). Burying your heads in the sand isn’t going to make it go away, and competitors are taking away more of your core market each month. I suppose you could always just buy another company and bastardise their code instead of developing your own.

    You’re clearly a software company but you’re scared of using the word ’software’ to describe your business activity. Make your minds up.

    Senior management is not there to be worshipped, please cut back on the compulsory conferences where you expect our adulation for what you’ve been doing with your $3 million salary over the last few weeks.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  2. 6 people found this helpful  

    VP Development

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies full-time for more than a year

    Pros

    None what so ever! Oh Yes, if you can say "Yes Sir!" you will be a star.

    Cons

    No Vision or Goals. Very tactical no strategy. Treat workforce like an accordion. The CEO behavior is deplorable.

    Advice to ManagementAdvice

    Understand software development 101 or remove the name "Technologies" from the name.

    Doesn't Recommend
    Disapproves of CEO
  3. 3 people found this helpful  

    As short sighted as they come...

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time for more than 3 years

    Pros

    I cannot think of any upside to working at Bottomline other than the potential to fade into the mix so much that you can pretty much just exist and take home your salary in many cases...mainly in Senior and Exec Management.

    Cons

    Innovation (product or market) is NOT a strength, even though it's often talked about.
    Strategic thinking is NOT something that is practised.
    Enabling employees to be successful is NOT a focus, not matter what field or geography.
    Micro management is rife.
    Absolutely no appetite to stay the course to achieve success in new or emerging markets.
    BT is STRICTLY, almost cripplingly so, a 90 day revenue focussed business and it doesn't care how or where it comes from.

    Advice to ManagementAdvice

    Take a look outside the 4 walls and see how the REAL world, along with your competitors, is evolving.
    The business world is passing you by because you arrogantly refuse to keep up.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
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  5. 6 people found this helpful  

    Worst company that I've ever worked for!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Software Engineer  in  Portsmouth, NH
    Former Employee - Software Engineer in Portsmouth, NH

    I worked at Bottomline Technologies as a contractor for less than a year

    Pros

    Great location, co-workers are great!

    Cons

    Culture is purely toxic. Non revenue generating departments such as human resources have way too much influence on the "producers." Too many VP's and not strong enough middle management. Part of that issue is because no one is empowered at BT. The dysfunction here will eventually bring the company crashing down.

    Advice to ManagementAdvice

    Communication must be improved. Since they are organized by product lines and verticals, communication between the silos is non-existent and very frustrating. You might also want to reduce the power in those non-revenue generating departments STAT. To have a VP in software development report to a VP in HR is ludicrous.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  6. 7 people found this helpful  

    Worst Company to Work for in NH NOT the Best

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Director  in  Portsmouth, NH
    Former Employee - Director in Portsmouth, NH

    I worked at Bottomline Technologies full-time for more than a year

    Pros

    Great location in Portsmouth, NH.
    Seacoast location is excellent
    The health, dental and vision benefits are very good compared to other companies

    Cons

    The organization is like a dysfunctional family that has no direction and employees treat each other with disrespect and rudeness. The company value of working with and for each other is a joke.

    The CEO is nick named the "weathervane" because he changes direction so frequently that nothing gets done.

    They have a hard time keeping good professional employees due to number of unprofessional employees. The company tolerates the most unprofessional behavior because it starts at the TOP. It is notuncommon to hear yelling, see inappropriate and threatening emails (from management).

    I would NOT recommend this company to my worst enemy.

    Advice to ManagementAdvice

    GET NEW MANAGEMENT IF YOU WANT THE STOCK TO GET GO BACK UP

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  7. 4 people found this helpful  

    Dis-functional

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    Benefits are better than average.
    Location, Location,Location

    Cons

    Management is disconnected from the employees. Very hostile environment to work in.

    Advice to ManagementAdvice

    Morale is at an all time low, listen to your employees. Stop asking employees to post positive comments on Glassdoor.

    Doesn't Recommend
    Disapproves of CEO
  8. 4 people found this helpful  

    Don't work here

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    Co-workers were great to work with.

    Cons

    Technology is outdated and overweight
    Unrealistic deadlines
    Company makes up for cost of doing business with low pay and demands to work many extra hours every week

    Advice to ManagementAdvice

    Invest in building a great product to sell instead of selling unattainable solutions - you're constantly playing a game of catch-up and eventually you WILL fall behind. The pace that's being set is unmaintainable.

    Doesn't Recommend
    Disapproves of CEO
  9. 5 people found this helpful  

    Disregard for employee success; knee jerk management actions.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Account Executive
    Current Employee - Account Executive

    I have been working at Bottomline Technologies

    Pros

    - good product portfolio, although trailing competitors in some aspects
    - excellent technical support; very responsive to customers
    - good benefits

    Cons

    - short-term view of employees - "what have you done for me lately" attitude
    - poor training program for new employees - more like baptism by fire
    - management did not support employees
    - management would talk about employees behind their backs
    - employees viewed as expendable

    Advice to ManagementAdvice

    Invest in employees training and growth. Find ways to support them instead of undercutting them. Decide on a strategy and stick with it. Changing strategies and laying employees off every 6 months is no way to be a successful company over the long term.

    Doesn't Recommend
    Disapproves of CEO
  10. 5 people found this helpful  

    Stay away from this place if you want a life and reapect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer  in  Portsmouth, NH
    Current Employee - Software Engineer in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    health insurance ok - nice grounds

    Cons

    Total lack of respect for person. Working weekends expected, else job in jeopardy. No feedback about performance, even when requested.

    Advice to ManagementAdvice

    Realize the is the people that work there - and not only those in management

    Doesn't Recommend
    Disapproves of CEO
  11. 6 people found this helpful  

    One of the worst places to work in the area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Computer Person  in  Portsmouth, NH
    Current Employee - Computer Person in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    Benefits
    Nice work area
    In tax free New Hampshire

    Cons

    •Company is run like lots of small companies with head of Line of Business making all decisions
    • People and leadership at one Line of Business has no idea what the other Line of Business does, except at the very top
    •Management micromanages people
    •I was dept head and no idea what my budget was, even when I asked about it
    • Does not have the right infrastructure and processes (HR, IT, Accounting) in place for company size.
    • High employee turnover. Would rather fire people and hire new ones, than proved mentoring and employment development.
    •The compensation is highly based on stock options and grants. Management’s compensation is based on running up stock and then selling it.

    Advice to ManagementAdvice

    Hire professionals to solidify company processes.
    Recognize that you’re a $150M company, not a $15M company.

    Doesn't Recommend
    Disapproves of CEO

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