Bottomline Technologies Reviews

Updated August 26, 2014
Updated August 26, 2014
54 Reviews

2.5
54 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bottomline Technologies President, CEO, and Director Rob Eberle
Rob Eberle
45 Ratings

Review Highlights

Pros
  • There are great people to work with and the benefits are top notch (in 5 reviews)

  • Good benefits, free fruit in the summer, free ice cream (in 3 reviews)


Cons
  • They talk of 'work-life balance', but they do not walk the walk (in 7 reviews)

  • Too many VP's and not strong enough middle management (in 5 reviews)

More Highlights

Employee Reviews

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  1. 1 person found this helpful  

    A great opportunity to grow at an organization aggressively pushing for success

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Director, Product Marketing  in  Portsmouth, NH
    Current Employee - Director, Product Marketing in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    A leader in a critical market space
    An organization that recognizes when pieces to it's product/solution portfolio are missing and purchases market leaders to close the holes
    Provides the opportunity to learn and offers recognition and reward for success
    Great benefits plan
    Very supportive when personnel have a family-related crisis

    Cons

    Not for everyone. Like GE, Apple, and other leading orgs, expects "A" players and performance. That means "work/life balance" isn't always balanced BUT, like the other companies mentioned, management is putting in the same effort and hours.
    Growth has been short-term and extensive - not all middle management has grown at the same speed

    Advice to ManagementAdvice

    Make sure resource levels and organizational leadership match the portfolio growth and expanded internal and external expectations
    Recognize that the company wins when all the architects of success share in the rewards - it drives the organization to further excellence.
    Corporate longevity is only a positive if personal growth matches corporate growth - managerial excellence at all levels needs to match corporate goals

    Recommends
    Approves of CEO
  2. 6 people found this helpful  

    the is for and about the share holders; investment in employees is limited

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH

    I worked at Bottomline Technologies

    Pros

    The health insurance plan is very good.
    The allowance for extra personal time off is really good.
    Most people (peers) were really nice to work with.

    Cons

    the company is only about making money for the stock holders, now; not much long term vision.
    Pay was low for the work expected from employees. management, in general is not open to the employee base.

    No opinion of CEO
  3. 5 people found this helpful  

    Stay away from this place if you want a life and reapect

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Software Engineer  in  Portsmouth, NH
    Current Employee - Software Engineer in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    health insurance ok - nice grounds

    Cons

    Total lack of respect for person. Working weekends expected, else job in jeopardy. No feedback about performance, even when requested.

    Advice to ManagementAdvice

    Realize the is the people that work there - and not only those in management

    Doesn't Recommend
    Disapproves of CEO
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  5. 6 people found this helpful  

    One of the worst places to work in the area

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Computer Person  in  Portsmouth, NH
    Current Employee - Computer Person in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    Benefits
    Nice work area
    In tax free New Hampshire

    Cons

    •Company is run like lots of small companies with head of Line of Business making all decisions
    • People and leadership at one Line of Business has no idea what the other Line of Business does, except at the very top
    •Management micromanages people
    •I was dept head and no idea what my budget was, even when I asked about it
    • Does not have the right infrastructure and processes (HR, IT, Accounting) in place for company size.
    • High employee turnover. Would rather fire people and hire new ones, than proved mentoring and employment development.
    •The compensation is highly based on stock options and grants. Management’s compensation is based on running up stock and then selling it.

    Advice to ManagementAdvice

    Hire professionals to solidify company processes.
    Recognize that you’re a $150M company, not a $15M company.

    Doesn't Recommend
    Disapproves of CEO
  6. 4 people found this helpful  

    Middle management lacks ability to grow. Petty people who can't manage in a bigger environment. Hurts everyone

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Anonymous Employee  in  Portsmouth, NH
    Current Employee - Anonymous Employee in Portsmouth, NH

    I have been working at Bottomline Technologies

    Pros

    Strong Exec team that has grown the Company (sales wise) over the last 5-6 years.

    Cons

    Middle group, especially marketing and sales don't have the ability to manage their teams or be real Directors. Prefer to sacrifice their own staff then face their inability to grow as managers and executives. Amazing turnover over great people who are then blamed for the inability of the people that manage them. Too bad. Great overall, but wrong team to grow with.

    Advice to ManagementAdvice

    Need a team that can manage a $250 m organization - Top can't do it all. Folks who have 'grown' with the position can't do the job. Time to bring in an new bench.

    Doesn't Recommend
    No opinion of CEO
  7. 1 person found this helpful  

    Great career opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Portsmouth, NH
    Former Employee - Anonymous Employee in Portsmouth, NH

    I worked at Bottomline Technologies

    Pros

    It was a great learning experience and the co workers were phenomenal. The management team was very receptive to ideas and did not shy away from helping and answering questions when the need arose. I would recommend the company to anyone who is looking for a sales or marketing job. They were also very helpful in reviewing performance and letting you know that you were doing a good job. The feedback was great. Its a fairly big company, but not too big that you get lost in the shuffle. Most of the people I worked with were friendly and always willing to help.

    Cons

    There were not too many downsides to my time there. I know certain people worked a lot of hours.

    Advice to ManagementAdvice

    None

    Recommends
    Approves of CEO
  8. 2 people found this helpful  

    Great start, but glad to be out

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee  in  Reading, England (UK)
    Former Employee - Anonymous Employee in Reading, England (UK)

    I worked at Bottomline Technologies full-time for more than 3 years

    Pros

    pizza friday's and 'party in the carpark'
    Good banter and people

    Cons

    - Management and Execs don't know their own solutions, value prop or the market
    - They don't invest money in their existing solutions and find out what their customers want
    - They take advantage of people who care a lot and work long hours for little pay
    - Sales people are paid too much for doing far too little
    - Far too money orientated - quantity over quality
    - Personal development plans are ticks in boxes - no feedback is ever taken on board let alone any changes are made

    Advice to ManagementAdvice

    I would get replace near enough all of them as they are far too comfy and don't innovate - they are loosing big customers due to their lack of vision and innovation.

    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO
  9. 1 person found this helpful  

    EMEA Growth by acquisition, not focused on clients

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bottomline Technologies full-time

    Pros

    Their cash rich status will ensure stability in your career here. EMEA region is well established, with a managerial team that has grown steadily through acquisition

    Cons

    There's a lot of internal positioning that politics which will suck your time up in whatever role you take at this company. Their growth by acquisition approach typically results in throwing the valuable people away and adding products to their offering that they don't necessarily understand or know how to sell. Over time, the main area that suffers is the customer experience, ironically one of the main areas they spend their marketing budget on. Saying is not doing.

    Advice to ManagementAdvice

    Stop working in silos and understand your processes from start to finish before assuming that your operations are in good working order. Give value to the client before bringing money into the equation.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  10. 3 people found this helpful  

    Excruciating and all consuming!

    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Bottomline Technologies

    Pros

    They don't realise when they're being ripped off and lied to, so if you have the stomach for the toxic culture, you can milk them for everything they're worth.

    Cons

    Incompetent, arrogant and completely myopic global executive management.
    Incomprehensible approach to market.
    Unethical customer and partner relations.
    Slow product development lifecycle.
    Predatory commercial practices.

    Advice to ManagementAdvice

    Give it up! Stop lying to stock market analysts, your customers, your employees and yourselves.
    Let the good people do good things. Make the useless ones leave.

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