Boyd Coffee Reviews

Updated March 8, 2015
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2.3
21 Reviews
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Jeffrey Newman
10 Ratings

Employee Reviews

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  1. Good company with good products. They are a bit overpriced on the products though. It has a family feel in the company.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boyd Coffee

    Pros

    Great people to work with and the customers are loyal to the products.

    Cons

    Management sometimes have no clue to what is going on.

    Recommends
    Negative Outlook
  2. Once great company hijacked .

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Sales Representative in Portland, OR
    Former Employee - District Sales Representative in Portland, OR

    I worked at Boyd Coffee full-time (more than 10 years)

    Pros

    Lots of hard street experience will make you look very attractive to the competition . Rivals love to hire old Boyd salesman .

    Cons

    Where do i begin? The old guard has moved on and this once efficient well managed company is being led by people whom have no clue what they are doing. The company continues to parade its financial woes in front of the world by regularly being out of key products that their customers need. The work vans are so old and dilapidated they have become embarrassing. Product innovation and development has come to a standstill . The compensation package has not seen a marked increase since the Clinton administration and lags far behind the competition.. Lack of budget has left morale at an all time low . Boyds used to be noted for its long term employee retention, is now an exodus scene. Management calls out people by name in front of co-workers when sales numbers are not to their satisfaction.

    Advice to ManagementAdvice

    Negative isn't working for you ! Repeated threatening of peoples livelihood has left you with what you've earned.

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  3. 1 person found this helpful

    Circling the Drain

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Sales
    Former Employee - Sales

    I worked at Boyd Coffee full-time (more than 3 years)

    Pros

    Boyds has always had quality products, a dedicated sales force and a proud tradition. The Boyd family cared about its employees.

    Cons

    The company offers a dramatically shrinking product line, limiting sales chances to reach sales goals. The company culture became increasingly hostile, and management's decisions are leading the company down the road to ruin.

    Advice to ManagementAdvice

    Re-discover your roots and add SKUs and new products or face your future solely as a manufacturer.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
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  5. District Sales Rep

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Salem, OR
    Former Employee - Anonymous Employee in Salem, OR

    I worked at Boyd Coffee full-time (more than 3 years)

    Pros

    Drank coffee all day long, #2 in entire co for new acquisitions all 3 years, loved my customers

    Cons

    Grand kids retired and Great Grand kids took over much too soon, still wet behind the ears. started getting rid of older employee's. My direct supervisor was let go and only had 1 year till retirement.. We had two separate routes in Salem, and they combined them into one. Then then wanted to add a 3rd route to the mix, let me go and put my two routes on the Oregon City route, who quit after 3 months...it was too big of a route by then. Even thou my collections were with in company range, and I got my route done with no problems, If I wanted my old route back, I had to reapply as if I had never worked for Boyds before. this company has no respect for their employees since the Great Grand kids took over. We were all just an asset and they were the CIA at Boyds

    Advice to ManagementAdvice

    Your mistakes are making unnecessary changes and not adhering to the moto, If it ain't broken, don't fix it. You tried to make a mark on the wall with you presence. You knee jerk reacted to the economy in 2009. You were not in the 'red' and you acted like you were going in that direction...you panicked. You lost a lot of us good employees who believed in the company, you ruined it.

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  6. Unrealistic expectations

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Boyd Coffee full-time

    Pros

    Good benefits, 401K, vision, and dental.

    Cons

    Family to work ratio is out of balance, while continuing to add increased responsibilities.

    Advice to ManagementAdvice

    Family owned company without much of a family atmosphere.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  7. District Sales Representative

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - District Sales Representative in Minneapolis, MN
    Current Employee - District Sales Representative in Minneapolis, MN

    I have been working at Boyd Coffee full-time (less than a year)

    Pros

    Great over all place to work. Awesome benefits with good pay.

    Cons

    What company doesn't have some sort of cons. Nothing out of the norm.

    Advice to ManagementAdvice

    Keep improving company strategies and continue to support our employees.

    Recommends
    Positive Outlook
    No opinion of CEO
  8. 1 person found this helpful

    Not the family owned atmosphere it once was.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Boyd Coffee

    Pros

    Talented and hard working team members.

    Cons

    Low compensation and poor moral

    Advice to ManagementAdvice

    Find a way to raise moral and make it a fun place to work again.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  9. 1 person found this helpful

    Don't be fooled by the couple of fake good reviews!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Boyd Coffee full-time

    Pros

    The only pro I can think of is this company will either be bought out or bankrupt by 2015.

    Cons

    This is an old company that might have been successful 25 years ago but is failing horribly now.

    Zero work-life balance in the field. No accountability in head quarters.

    Zero sales direction/leadership. The senior leadership in the sales division has very little to no actual sales experience. Because of this, there is no clear sales direction, no sales programs, and little understanding of the marketplace. In fact, because the company is performing so poorly, The Executive Team has brought in 4 highly paid consultants to do the jobs that the Executive Team should be doing. The consultants do little more than collect their paychecks while this company tanks

    Du.e to continuous cut-backs, sales training has gone from mediocre to epic failure. Not only is there no actual sales training, there is little product training. If you don't already know how to sell and if you don't know very much about coffee, you will not learn to be able to succeed here. If you already do know how to sell and you are very familiar with coffee, you will be working somewhere else!

    District Sales Reps (DSRs) and Group Sales Managers (GSMs) are blamed for the failures of leadership to provide good products, fair pricing, great promotions, and adequate training. Sales are significantly down because of pathetic leadership decisions, not because DSRs and GSMs aren't working hard enough. A route sales guy could work 24 hours a day and still fail to grow sales due to lack of company resources and poor infrastructure.

    The comp plan in sales is a joke. No one can tell you how they make commissions and the bonus program is based on whether they like you- it's not based on any real numbers. In fact, you will never see an accurate sales report. The ones that they sometime provide are so full of mistakes that you cannot trust them.

    Service Techs are really overworked and undervalued. The old EQ that Boyd uses is always breaking down and customers need repairs. With 1 service tech per region, it's impossible to provide decent service. Service Techs are expected to work overtime but face severe discipline if they request overtime pay.
    The delivery trucks are so old that they spend more time in the shop than they do on the delivery routes. DSRs struggle to make deliveries using rented trucks with no shelves. Customers either run out of coffee and other products or they get overstocked because of the intermittent issues with deliveries.

    Morale is so low both here in Portland and out in the field that most employees are looking for other jobs or just trying to hold on until they retire in a year or two. Every other day, someone in leadership complains about how badly the company is doing and how we are going to have to shut the doors for good but, no one does anything to fix it. Maybe they don't know how?

    Overall, Boyd is company that failed (and continues to fail) to be progressive and forward thinking in their approach to new products and the new coffee/beverage marketplace. Today, there are many, many coffee companies out there doing a much better job growing their business. They all have better coffee, better branding, better marketing, better equipment, better pricing, better delivery and better service. AND, they treat their employees much better!!

    Advice to ManagementAdvice

    Sell to anyone willing to buy to this company!

    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO
  10. 1 person found this helpful

    ehhh....

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - District Sales Representative in Portland, OR
    Former Employee - District Sales Representative in Portland, OR

    I worked at Boyd Coffee full-time (more than 5 years)

    Pros

    free coffee...lots of free coffee..

    Cons

    too many and it mkes me mad just thinking about it

    Advice to ManagementAdvice

    work life balance is a joke, youre going to burn out the employees who make the $ to pay your salaries!

    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO
  11. 1 person found this helpful

    great job, poor pay

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - In Marketing Deprtment in Gresham, OR
    Former Employee - In Marketing Deprtment in Gresham, OR

    I worked at Boyd Coffee full-time (more than 3 years)

    Pros

    friendly, cooperative culture, employees are happy to be there

    Cons

    well below market compensation and benefits, monoculture, homogenous management

    Advice to ManagementAdvice

    I was there too long to offer current advice

    Recommends
    Neutral Outlook
    No opinion of CEO

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