Bright Horizons Family Solutions

  www.brighthorizons.com
  www.brighthorizons.com

Bright Horizons Family Solutions Reviews

Updated November 25, 2014
Updated November 25, 2014
266 Reviews
2.9
266 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bright Horizons Family Solutions CEO and Director David H. Lissy
David H. Lissy
125 Ratings

Review Highlights

Pros
  • Flexibility - hrs, work/life balance (in 13 reviews)

  • The children and families was the best part of working in this company (in 10 reviews)


Cons
  • There seems to be some favoritism shown from the upper management (in regards to promotions) (in 14 reviews)

  • Company talks about how you get a good "work life balance" but what they don't tell you is that is just for management (in 6 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1. 2 people found this helpful  

    As with any company, the experience depends a lot on the quality of leadership available.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Anonymous Employee in Charlotte, NC
    Former Employee - Anonymous Employee in Charlotte, NC

    I worked at Bright Horizons Family Solutions full-time

    Pros

    Our school was a 5 star center, so the children had access to high quality technology in the classroom. Our documentation on the children's progress was all web-based. They have good benefits as well.

    Cons

    There was so much micro-management and a lack of appreciation for the time and efforts that the teachers put in. We seemed to be told every 3-6 months that we needed to revamp something....which all seemed to rest on our shoulders in the spare time that did not exist. The company prides itself on offering this "road to success" when in reality, there are very limited opportunities for promotion. Our program in particular lacked integrity. I had a big problem with being directed to make promises to potential clients that could not necessarily be kept.

    Advice to ManagementAdvice

    If you want to provide a first class experience to your clients, consider your employees as well. I always described where I worked as a Child Development Center, not a daycare, and would have appreciated to be be compensated as such. Considering the outrageous tuition, it was difficult to comprehend why the sad compensation.

    Recommends
    Neutral Outlook
    No opinion of CEO

    Bright Horizons Family Solutions Response

    Nov 25, 2014Human Resources

    Your feedback is much appreciated. Employee growth is essential to our success and our growth and learning process is an important of our organization. If you have further recommendations to share on ... More

  2.  

    Pretty Good Experience

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Substitute Teacher in Plano, TX
    Current Employee - Substitute Teacher in Plano, TX

    I have been working at Bright Horizons Family Solutions part-time (more than an year)

    Pros

    I like my center. The staff are wonderful. I am treated pretty well as a sub, as they allow me to make my own hours - I'm very grateful to our assistant director for that..And of course, I love the kids!

    Cons

    Some of the directors do not stand up for their staff, which can be very discouraging.

    Recommends
    Neutral Outlook
    No opinion of CEO
  3.  

    This company has done a fabulous job at making sure that the environment is safe and that the curriculum is age appropriate and interactive.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Teacher in Seattle, WA
    Current Employee - Teacher in Seattle, WA

    I have been working at Bright Horizons Family Solutions full-time (more than an year)

    Pros

    There is a closeness and "family feel" to Bright Horizons which brings on warm and thoughtful work environment.

    Cons

    Since Bright Horizons strives on partner relationships, it appears that all policy and regulations are determined not completely by BH, but by the partners. For instance, one center may get different days off and vacation times.

    Advice to ManagementAdvice

    The policies should not be easily swaded by the partners agendas. BH is its own business, and employees need to be treated fairly across the board when dealing with times off.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 3 people found this helpful  

    My Experience..

    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous
    Current Employee - Anonymous

    I have been working at Bright Horizons Family Solutions full-time (more than 3 years)

    Pros

    Love the children and families.
    Diverse group of staff with the same passion as you.

    Cons

    Holiday Training days. (Every other holiday)
    Getting sick Regularly
    Location

    Recommends
    Neutral Outlook
    No opinion of CEO
  6.  

    Great learning experience.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Associate Teacher in Ithaca, NY
    Current Employee - Associate Teacher in Ithaca, NY

    I have been working at Bright Horizons Family Solutions full-time (more than an year)

    Pros

    Children and families!
    Company values.
    trainings in various areas of work-- early childhood, safety, cpr, curriculum, standards, etc. very helpful
    team work environment within the classrooms.

    Cons

    office culture
    career growth
    advancement
    high high high turn over rate.

    pay scale/responsibilities not always commensurate with each other.
    catty-ness with co workers

    Recommends
    Neutral Outlook
    Approves of CEO
  7.  

    Expectations vary greatly depending on the department

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bright Horizons Family Solutions

    Pros

    Flexibility with hours, company values, leadership, great people

    Cons

    Lean corporate structure, few opportunities for advancement, lower than average salaries, work/life balance that is promoted seems to apply to some departments and not others.

    Advice to ManagementAdvice

    Employee development opportunities are focused on certification and bachelor's degrees for center staff. Professional development at the corporate level is below par as compared to other companies.

    Recommends
    Positive Outlook
    Approves of CEO
  8. 1 person found this helpful  

    Associate Teacher

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Career Opportunities
    Current Employee - Associate Teacher in New York, NY
    Current Employee - Associate Teacher in New York, NY

    I have been working at Bright Horizons Family Solutions part-time (less than an year)

    Pros

    There are Bright Horizons all over the world. So, you can move and keep you job

    Cons

    We're here to cater to the parents who work for these fortune 500 companies. Nothing about Bright Horizons involves educating the children that come to out center; we are glorified babysitters. We are not allowed to take the children.

    Advice to ManagementAdvice

    Directors needed to be evaluated too

    Doesn't Recommend
    No opinion of CEO

    Bright Horizons Family Solutions Response

    Oct 27, 2014Human Resources

    Thanks for taking the time to share your feedback. At Bright Horizons, we encourage open and honest communication which includes regular performance reviews for all employees. We empower our teachers ... More

  9.  

    Long time employee

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bright Horizons Family Solutions full-time (more than 10 years)

    Pros

    Great work family balance. Great child care discount, wonderful mission and dedicated staff.

    Cons

    Benefits very average for such a large company. Not a lot of room for advancement.

    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    Bright Horizons Family Solutions Response

    Oct 27, 2014Human Resources

    We appreciate you sharing your feedback. At Bright Horizons we strive to provide our employees with growth opportunities that foster their potential and personal goals. If you are interested in ... More

  10.  

    Great place to work

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Education Coordinator in Pontiac, MI
    Current Employee - Education Coordinator in Pontiac, MI

    I have been working at Bright Horizons Family Solutions full-time (more than 3 years)

    Pros

    The company is always moving people around, so promotions come quickly

    Cons

    Long hours, heavy work load

    Recommends
    Positive Outlook
    Approves of CEO

    Bright Horizons Family Solutions Response

    Oct 27, 2014Human Resources

    Thanks for taking the time to share your feedback. We're glad to hear you think Bright Horizons is a great place to work! We know that caring for children is hard but rewarding work, and appreciate ... More

  11. 1 person found this helpful  

    The worst place I've ever worked.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Teacher Aide in Palo Alto, CA
    Former Employee - Teacher Aide in Palo Alto, CA

    I worked at Bright Horizons Family Solutions part-time (less than an year)

    Pros

    People I worked with, and the children.

    Cons

    Worst Director, doesn't know how to keep it professional. A very high stressed environment, little to no communication. The Director expects a lot from a little. High turn-over rate.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

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