Bright House Networks Reviews

Pros

Great place to work with excellent benefits

Cons

Constant shift bid changes every 3 months. Also hard to move up with the company; several jobs open up and Bright House normally hire external for better opportunities.. But great Job:)

Pros

Ability to move up in company, decent benefits dental/medical/VSP 401k including free cable/internet, good communication from immediate Team Supervisor of what is needed for improvement, Team Supervisor also acknowledges when a job is well done.

Cons

Upper management is a tight knit, fowl mouthed, constantly smoking, pack. The more they like you personally the further you will move in the company. They welcome "ass kissers" and people whom to delegate to. Have been in same position for 20yrs and has not been trained in current cable/internet/telephony technologies. Very negative bunch that ruins a great company.

Advice to Senior Management

Replace upper management with new, positive, and ethical people. The actions of management casts a dark cloud over menial employees who notice "insider" promotion system.

Pros

The best reason to work at Bright House are there Health benefits, 401K and cable benefits.

Cons

There are no opportunity for growth and minimal merit increases.

Advice to Senior Management

The management staff at Bright House should care more about their employees. They just ask front line employees how they feel about new changes.

Pros

Great Benefits
Employees treated very well with dignity and respect
Fun environment
Customer & Employee friendly focus

Cons

Hard to move up within company. Too many levels of bureaucracy. Very political environment. No one can make a decision at the senior level. Promote mostly from the outside. Salary ok, but could be much better. It's about who you know in the company not about what you can do. Individual recogonition not consisent.

Advice to Senior Management

Get feedback and input from supervisors before implementing policies, best practices,and procedures.

Pros

My team and boss are fantastic to work for. Their expectations are clearly defined, work is fun, challenging and always makes me learn new things.

Cons

We need to do a better job of utilizing the software and tools we have available.

Pros

From a corporate stand point, this is a great company with outstanding benefits and a great product line to offer consumers. The industry that the company serves will always be in high demand.

Cons

The management that supervises the residential sales force are yes men and extremely incompetent to lead a sales force from the sales managers to the district managers. No development structure once you have gone through corporate training which was ok!

Advice to Senior Management

Develop a new, innovative and competitive sales plan for the residential sales structure. Un-scheduled solicitation is a thing of the past and is more likely to lose a potential customer than gain one back. Recognize that the outdated infrastructure is the biggest reason you are losing customers. With residential customers, it is imperative that your services work with less issues than your competition. Record of reliable service calls should be the last accolade you use to try to secure a previous customer from the competition.

Pros

you get free cable and discounted serices

Cons

lack of communication between departments

Pros

Smaller company with big vision. Tries to take care of employees even in a down economy. Wants to be agressive by offering new products.

Cons

Smaller size leaves questions in employees minds that they might be bought out by Time Warner or Comcast in the future.

Advice to Senior Management

Keep up what your doing and stay agressive. Offer mor HD's to stay ahead of competition and find a way to offer the NFL Network.

Pros

Great benefits. It is always nice to have free cable. Managers listen when there is a large enough complaint. Great company.

Cons

It is very easy to catch heat on the quality assurance team. I wish managers would listen to what the lower staff had to say.

Advice to Senior Management

Please listen to the staff the is below. I had a lot of great ideas to improve, but never got out to help.

Pros

free cable tv and internet, great health insurance plan.

Cons

promotions based on personal friendships, not on merit.

Advice to Senior Management

Too much attention is paid to numbers and statistics and not enough to actual employees and customers.