Bright House Networks

www.brighthouse.com

Bright House Networks Reviews

Updated January 26, 2015
Updated January 26, 2015
174 Reviews
3.6
174 Reviews
Rating Trends

Recommend to a friend
Approve of CEO
Bright House Networks CEO Steven Miron
Steven Miron
106 Ratings

Review Highlights

Pros
  • great benefits but thats about it in my opinion (in 40 reviews)

  • Plus you get free cable & internet for your work just by working there (in 34 reviews)


Cons
  • Was mainly focused on Customer Service with sales being an extra benefit (in 13 reviews)

  • Upper management will find a way to run you out if you make too much money (in 11 reviews)

More Highlights

Employee Reviews

Sort: Popular Rating Date
  1.  

    Long term options, limited advancement opportunities

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bright House Networks

    Pros

    Many employees have been here for 15+ years, long term outlook and job security seems good.

    Cons

    Opportunity for advancement seems to rely on your personal relationship with upper management. Very selective & biased

    Advice to ManagementAdvice

    Level the playing field by advancing internally before looking at outside sources

    Recommends
    Neutral Outlook
    Approves of CEO
  2.  

    Good company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Technician
    Current Employee - Service Technician

    I have been working at Bright House Networks

    Pros

    Great work environment where management seems to care.

    Cons

    Unorthodox schedules. Promotions are somewhat limited depending on division.

    Recommends
    Positive Outlook
  3. 1 person found this helpful  

    Was one of the best I have worked at in the county.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Service Technician II in Melbourne, FL
    Former Employee - Service Technician II in Melbourne, FL

    I worked at Bright House Networks full-time (more than 5 years)

    Pros

    Great benefits. Great incentives. Great deal on complementary service add ons.

    Cons

    Some communication conflicts between the different departments

    Advice to ManagementAdvice

    Give more atta boys to the good techs.

    Recommends
    Neutral Outlook
    No opinion of CEO
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  5. 1 person found this helpful  

    Decent place to work, but not if you have an outside life.

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Former Employee - Customer Care Professional in Auburndale, FL
    Former Employee - Customer Care Professional in Auburndale, FL

    I worked at Bright House Networks

    Pros

    Thorough training, they make sure you know what you are doing and take time to give you enough practice. It is a positive environment and co-workers are great. Free/lower priced services were great.

    Cons

    Micro-managing type of work, calls and screens are recorded and you go over them with your Supervisor. Hearing my own voice played backed iritates me. Schedules are tenure based, even though they say they aren't always. So, if you were excellent as a new employee you'll still be stuck with a horrible schedule for the first few months. I was told upfront they would work with me on my schedule and it never worked out. The lack of communication with the call center employees and the techs who service the homes often created tensions and problems for both parties including the customer stuck in the middle.

    Doesn't Recommend
    Negative Outlook
    No opinion of CEO
  6.  

    Stay away from Outside Sales unless you like being In a Cut-Throat Environment for little money

    • Career Opportunities
    Current Employee - Account Executive in Saint Petersburg, FL
    Current Employee - Account Executive in Saint Petersburg, FL

    I have been working at Bright House Networks full-time (more than 3 years)

    Pros

    great benefits, great people, work day flexibility

    Cons

    Upper Management, multiple reps in set territories causing an oversaturated market. unreachable quotas.

    Advice to ManagementAdvice

    when your sales employees are starting to leave at a rapid rate , you should take into consideration that there is turmoil and people are unhappy.

    Negative Outlook
    Disapproves of CEO
  7.  

    The Good/Bad

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Bright House Networks full-time (more than 3 years)

    Pros

    Extremely laid back culture; impossible to get fired. Most people are there for 20+ years. Great work-life balance. If stability is top of your list, then Bright House is undoubtedly your #1 choice.

    Cons

    Because of very minimal turnover, it makes it up to tough for younger talent to move up. Technology is a bit outdated and salary is on the lower end.

    Advice to ManagementAdvice

    Invest more resources into keeping top talent.

    Recommends
    Positive Outlook
    Approves of CEO
  8.  

    very misleading

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Field Service Technician in Auburndale, FL
    Current Employee - Field Service Technician in Auburndale, FL

    I have been working at Bright House Networks full-time (more than 3 years)

    Pros

    you get to work outside , help people , you feel like your part of a team and work to keep things up and running, no matter the job

    Cons

    Management lies and tells you they will stick up for you if something happens to you at a customers house or if you are having a problem with an employee. The HR dept. is also just as bad and they will fire you, if you question them about certain policies and procedures one too many times. I have seen too many people fired for speaking out about problems they where having, being about work or personal problems.

    Doesn't Recommend
    Neutral Outlook
  9.  

    Awesome company!

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Leadership in Riverview, FL
    Current Employee - Leadership in Riverview, FL

    I have been working at Bright House Networks

    Pros

    Great benefits, pay is good and people are great to work with.

    Cons

    None to list at this time

    Recommends
    Positive Outlook
    Approves of CEO
  10.  

    Great company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - NOC Operator I in Riverview, FL
    Current Employee - NOC Operator I in Riverview, FL

    I have been working at Bright House Networks

    Pros

    Positive environment , great co workers, Tremendous Benefits, Complimentary services

    Cons

    There are no cons here

    Recommends
    Positive Outlook
    Approves of CEO
  11.  

    Great Company

    • Comp & Benefits
    • Work/Life Balance
    • Senior Management
    • Culture & Values
    • Career Opportunities
    Current Employee - Service Tech II in Melbourne, FL
    Current Employee - Service Tech II in Melbourne, FL

    I have been working at Bright House Networks full-time (more than 5 years)

    Pros

    Great benefits. Company really cares about customer service. Supervisors for the most part are available and supportive. Can self-promote and get a raise by passing tests. People who knock this place probably haven't worked somewhere else to compare.

    Cons

    Since it is a 7 day a week business, have to be flexible with work hours. Have to work a weekend day. Also evening hours.

    Advice to ManagementAdvice

    Better communication. Get rid of old converters.

    Recommends
    Positive Outlook
    Approves of CEO

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